From the minute I dropped the car off to minute I picked it up I felt like I was in the right place.
I walked into the office and a really nice woman with short hair and glasses helped me immediately. She had all the paperwork ready ahead of time so I was done with the formalities in a little under 5 minutes. Then, right as we finished a super personable guy named Jaime came over and introduced himself. We went outside to inspect the damage to the car and he explained all the possible things his team would need to do or look into. We chatted for a few and he really made a solid impression on me. From that moment on I felt really comfortable. I felt like he was a straight shooter and left feeling confident I was leaving the car with the right company to be handling this situation.
Over the next few days, I got an automated text message daily giving me updates on the status of the car. (In retrospect... this was pretty amazing because I never stopped to wonder if everything was on track or not.) About halfway into the estimated timeframe I got a call from Jaime who told me everything was going according to plan and that my car would be ready on the date he expected. I continued to get a daily text until the day before I had been planning to pick it up. Instead, that afternoon I got a call letting me know the car was ready a day early. We were obviously beyond stoked and excited at the news so we left as soon as we could to pick it up.
Unfortunately, there was a ton of unexpected traffic on the way and my wife and I arrived late... 10 minutes after the office was supposed to close. Luckily I had called about 10 minutes before closing to explain our situation and was told that as long as we arrived in the next 15 minutes someone would wait for us. When we finally arrived it was Jaime there who was waiting with another woman with long blond hair and glasses.
Without a beat Jaime immediately took us straight to the car. The work was perfect. The car looked brand new. Not only was the damage replaced perfectly, it was super clean. They had washed it inside and out and it looked gorgeous.
We went inside, signed the final paperwork, and were given the key back. I practically skipped back to the car since we had been driving our 'beater' while it was being worked on. I opened the door, jumped in and I was greeted by that incredible clean car smell. I smiled happily and drove home.
We are super grateful to all the people who were so genuine and real and made us feel comfortable from start to finish. Jaime as you can probably tell from the novel above really stood out and made us feel like we were in good hands. The entire experience was amazing which is the only reason I'm taking this amount of time to write about how impressed with everything I was.
Professional, personable, and yeah... lol... prestigious. Thank you all so very much for everything you do to make this experience amazing.
Awesome service. Professional. Love that you work with Geico. Great that Enterprise is right around the corner and met us with rental. Effortless procedure.Car looks beautiful. Thank you.
Always the responses I am looking for.... will always return.
Excellent service from Wade and entire staff. Thank you.
It was very quck and great service. Dropped off my vehicle and was out the door with my rental in no time. My vehicle looked great once I picked it up. 100% satisfied with the job Prestigious did.
The coffee is worse than horrible. Waiting area is not great. I’m glad most of the time I can walk in and be promptly seen.
The crew did great work. Very friendly and helpful through every step. I was kept up to date of the status of my repair.
Your the best...
There is nothing Prestigious does that isn’t exemplary - I know I am in good hands, and appreciate the fact that I know I can trust them completely.
I am very satisfied the outcomes of my car. Thank you
Having my car worked on by prestigious was a delightful experience. They are consumate professionals
The car looks great and I got it back sooner than I expected. The process was made so easy by Geico.
The car looks beautiful but the repairs seem to have taken a very long time, longer than estimates I got from other body shops.
Very professional operation. Jaime kept me updated and handled everything exceptionally. Always appreciated. Thank you.
Muy buen trabajo,excelente trato que me dieron gracias por arreglar mi camioneta, excelente equipo de trabajo gracias de nuevo
Vehicle Make : Mitsubishi
First of all I don’t trust your shop anymore. I will never go to your shop or recommend anyone. Your team need needs more training. Very dissatisfied
Vehicle Make : Land Rover
Your employee, Jaimie, was so courteous and professional. You are fortunate to have him on your staff.
Fantastic service. Extremely professional staff.