11 days for a 2-3 day job
Every mistake in the book--wrong parts, wrong insur process, wrong paint color
And still when delivered, job not done right
I had to do the quality control and discover the mistakes!
Still wrong paint color, fender not fully attached, dent, etc
Car has to go back! But only because I checked
Justin rude... whole experience the worst
Thank you. You guys were great
Someone took the change I had in my car. I left it thinking I could trust them when the repair was happening but I was wrong. I will never go there again.
Prestigious is who I will go with and recommend if i ever need anything done to my car while I'm here in SB. thorough and precise Tobin made sure that my car was in perfect condition. I really appreciated the dedication the team has to their customers and to their company.
My car looks like brand new inside! Thanks for cleaning it!! And good job in repairing my car! Appreciate it!
super job, thank you so much!
Thanks Tobin! Appreciate the greasy service.
All the interactions between Prestigious and us were professional and kind. We have had some work done in the past and were treated the same way. Shows consistency, courtesy and the work on the car was great. Keep up the good work. Special thanks to Jaime and the follow up calls from Carly - and please forgive me if I misspelled her name. Good job all!
Completely awesome staff, very friendly and very helpful! Had zero trouble with the process thanks to the staff going above and beyond the call of duty.
Jaime is definitely an asset to your company. I would highly recommend Prestigious based on my interaction with him and his excellent customer service!!
Tobin was very good to work with. He was considerate and attentive to my needs. Carly was very helpful.
Fantastic customer service from Jaime.
Good service. The use of the texts keep us up to date. Laura was great.
We are extremely satisfied with the repair provided by Prestigious Auto Body.
Our experience was great
Thank you to Tobin for the outstanding professionalism and hustle!
The automatic status emails were inaccurate about the finish date. The email said my truck was ready but the repairs needed an additional week.
On the other hand, Adam worked hard on the estimate to save my truck from being totaled. I appreciate that.
You guys ROCK!!!!!! Thank you so much for your help.
Vehicle Make : Mini Cooper
Their level of service and professionalism is a rare thing
They went above and beyond. They were also very nice and professional
Your staff was lovely and so so helpful. Really excellent service. I am wondering if the white streaking on some of my plastic body parts is permanent?
This was the best experience I have ever had. Every step of the way I met wonderfully mannered and helpful people. My car was ready in just two days and returned to me washed (very nice). Thank you to everyone for a job well done.
Everything was top notch, from customer service to quality of work. I appreciated the text updates and expedient service! I would HIGHLY recommend Prestigious to anyone! Thanks Tobin and team!
Vehicle Make : Mini Cooper
Staff were efficient and professional at all times. Thank you.
Amaaazinf customer service ! My bumper looks amazing great job , also The location was very easy to find . Thank you Tammy
Never got initial texts as requested. I had to contact rep to get assistance. In addition when car was originally returned there were pieces missing and not put back into place. However, Adam was very helpful and courteous.
Everything went smooth. No complains at all. Communication was definitely present and effective.
Excellent!! Under budget, day early!!
Great job! My car is now in wonderful shape.
Exemplary personal service, and repairs. I would definitely choose Prestigous Autobody & Painting again.
The work done is beyond perfect! Everyone was so nice and professional, I would not trust my car with anyone else but Prestigious Auto Body.
They were right on time to deliver my car! Looks like brand new!
Thank you guys!
My 2009 car looked new thanks to you attention to detail and excellent cleaning after. Thanks!
Jaime was awesome to deal with, made the process very easy. The repair work was perfect, my car looks better than ever.
Front desk lady was amazing!She got me out lickety split when I was in a hurry and such a treat to have the car spotless when I returned. Fantastic customer service!
I had an amazing experience with the repairs to my Ford Focus. Tobin was very helpful and provided great customer service. He set up my car rental and also handled payment with the other party that hit my car. I had very little to worry about or take care of. I would recommend Prestigious to anyone who needs body work to their car. Five out of five stars!
Vehicle Make : Volkswagen
Very friendly, knowledgeable and super helpful. Thanks!
I love you guys. Very nice. SO clean & respectful. Rene is the best. If we have any problems we will call. Things r a bit heckit right now.
Mrs. Randall L. Trent
There were some chips in the paint that were not taken care of. They were in the exact spot that my car was hit and they were left because whoever detailed my car, claimed they were "rock chips." There are no other chips like that anywhere else on my bumper and there were no chips before my car was hit by a tumbleweed. Isn't it possible that the stem from the large tumblewee that hit my car actually chipped off the paint? Or the tumbleweed pick up small rocks as it rolled on the ground? I take excellent care of my car and would have already touched up those "chips" if they had been there before my car had been damaged.
A very pleasant experience with Geico
They kept me well informed about when the car would be done.
Always exceptional quality, and professional, knowledgeable service.
Thanks so much!!
Great job well done by Jaime very profesional and detail oriented. Working with him and explaining the whole repair process was very great abd smooth with his experience and knolwdge, Thank you
Tobin was excellent and courteous throughout and answered all our inquiries.
Jaime was very accommodating and kept me informed throughout the process. I also got my truck back a lot sooner than I expected.
I don't know his name, but he happened to walk by when I was working with the estimator, and he said "hey, we can glue this for very little. To do it "right" could be expensive". That is exactly what I thought when I drove in. So you did exactly what I was hoping for when I left home.
Fabulous world-class service. There is a bit of over-spray on an adjacent area that will have to be rubbed out. Otherwise the repair itself was very good. The shop was able to expedite the job to complete ahead of schedule, which I appreciate.
Car looks great and great service
The customer service and autobody work was excellent.
This was the most professional establishment that I have done business with in Santa Barbara. II would not hesitate to recommend prestigious autobody to my clients or friends. Jaime was friendly, courteous, professional and made me feel at ease. He followed through on his word and I appreciated doing business with him and his support team. Thanks to all of you!!
We had an excellent experience starting with the online appointment scheduling fhrough the estimate and frequent progress updates to the final pick up. Everyone was very pleasant to work with and it was an additional advantage to have our insurance appraiser on premesis to facilitate the payment and car rental. Best of all our car looks great! Thank you!
Fantastic customer service from Jaime and Team Prestigious. Very reassuring to know such an expert, professional, and caring organization is in business to serve us. Many Thanks! Steven and Brooke C
The staff that I met Jaime, Robert, and Carly were professional and kind! My family had the best experience and will always recommend Prestigious. Well done local business.
You guys do great work. Thank you.
Jaime was very professional in all that he promised. Thank You to the **** & body repair tec's that did the work and made my 4Runner look the best it has ever been.
Thanks to all the staff at Prestigious Auto Body????
Tobin was very gracious and worked hard to make sure my car got to where it needed to be repair wise with a few hiccups. Everyone was courteous and helpful. I love my car and I'm happy it's back to normal ;).
Overall a great job. I did have to call in On the final day to get and update which was only a surprise since I was getting regular text messages before then.
People were always very helpful and responsive.
You guys have a great team!
Very informative throughout the progress. Thank you to both Bernie & Adam, and all who worked on my car!
The steam cleaning and vacuuming in our car made it feel brand new!
Job was done on time and car looks brand new again. Thank you!
I'm very satisfied with your work. Thank you.
Everyone did an excellent job. Thanks Wes and to the Prestigious staff for taking extra great care of my car.
Thank you! Box of Sees candy on the way for Christmas
The time for pick up of the car kept getting pushed back. I suggest not promising that a car will be ready until everyone there is sure that the given date can be kept. Not "It may be ready by Tuesday", etc.
Since I am only part time in Santa Barbara the uncertainty was hugely inconvenient to me and a list of others.
Jamie was a great representative, we were very impressed with the service and speed at which we got our car back. Thank you Jamie and prestigious auto body. Sincerely, Bryan B
This is the second time I have experienced the professionalism and excellent repair work done by Prestious Auto Body. I have recommended them to others and wouldn't like to work with any other. My car looks like new! Della C
Jaime and his team did a awesome job! They kept me updated on my cars stutaus and returned my car back good as new!
Amazing job, the car was recoated and looks amazing! The job was done before its deadline as well.
I got great and fast service!
Jaime and his team provided an exceptional customer experience. Everything was well communicated, my repairs were done sooner than they had estimated and they were all so accommodating - they opened early one day for me and due to my schedule, allowed me to leave my vehicle at their shop for a few extra days at no charge. I would highly recommend Prestigious Auto to anyone in need of the services they provide. They exceeded all my expectations.
I'm really satisfied. Especially Custormer service was great! I would definitely recommend your place to my friends and family! I really want to say thank you to the person in charge of my case (sorry I forgot his name...) since he was really nice and helped me a lot!
I am extremely pleased of the job that prestigious did on my car. They did really well and if I ever have to get work done that's the shop I will be going to.
Jamie was great to work with. Very professional, thorough, helpful. He provides excellent customer service. I've been in twice this summer and worked with him and each experience was great. My repairs look good too! Thank you Prestigious! Jennifer G
Excalibur service and kind thoughtful attention.
Some of the finest customer service of any kind in the Santa Barbara area!
I was completely satisfied.
Not only was the repair done exceptionally well, the staff was very helpful, considerate and competent.
Jaime was excellent, he helped us through every step and was very patient and courteous. The atmosphere inside was also very nice and comfortable.
Stunningly professional, friendly and fast
Thank you for your attention to all. You made the whole process a non event.
Vehicle Make : Land Rover
Over and above
Super service, outstanding craftsmanship and attention to detail. There is no other autobody repair shop that can exceed there service and quality of work. ????
Very wonderful and professional employees
They did a wonderful job in my truck
I definitely will recommend
Thank you it was job well done
Great job. Will take our cars to you again and again. Thanks again!
Thank you for a job well done! Everyone from the gal who first greeted me (her name escapes me) was top notch. Tobin was professional and helpful and kept me updated throughout. I was so impressed with the service and how friendly everyone was. Would recommend happily!
Correct estimate, excellent repair work, and on time delivery ... Also a great carwash !
Very friendly staff, had my car on time, explained all the details to me. Will definitely be coming back if I need car help!
Car looks and sounds great. Jaime Alvarez was very professional and communicative. I will highly recommend.
They also cleaned my car which was really nice.
They have one more repair to finish as my window hasn't been fixed yet but I am confident they will order the part and help with this soon
What a great experience!! Every painless. Thank you I will recommend you
Guy to everyone I know!!
Quick turnover, polite employees, helped me out with Toyota!! Thanks.
Terrible work, no quality control, over sprey , molding falling off and now my car has a scratch it never had
Thanks to Jaime and everyone for doing such great work!
Great experience. Awesome staff. Thank you
Jaime is a legend and a saint
Jaime I did not take my copy of the rental agreement;it has the name of regionalsupervisor +info. about cAR which I need! Please Call me Mon.
Excellent service thank you so much
Thank you, my car looks awesome. You guys do great work!
You have an excellent team, keep the great job! My car looks great and this was a great experience. Thank you all of you! Thank you Juan for going the extra mile for your customer's satisfaction. Way to go!
The process was smooth and quick, and my car looks great!
The process was very smooth. Everyone was friendly and professional and the work done was excellent. Thanks so much!
Amazing team at Prestigious! Awesome work in a timely manner. Juan went the extra mile and my Tahoe looks great! I hope to not have to return but would happily recommend Prestigious Auto Body!
Muy bien todo solo no me gusta que cuando hablas por teléfono nunca te pasan con el que trataste primero eso está muy mal pero en fin es su forma de trabajar gracias de todas formas
The whole process was smoothly done. It took longer than expected, but that was because they were extremely careful to make sure things were done correctly. Thank you!
Super friendly, courteous, and competent staff quickly and affordably fixed my car thank you. The job is perfect.
Jaime was very professional and helpful. I really appreciate everything, the car looks great!
Communicated with me really well on estimated time wait and was really helpful getting a rental. Also the amazing job on the car it look brand new like nothing was even hit. Also met me on a Saturday when they were closed to pick up my car when it was done which Shows that u guys really care for your customers and that you guys love what u do thank you so much! I am more than happy t refer everybody I know to prestigious
Jaime was very nice and informative(we had a lot of questions). Very professional!
Please thank everyone you guys as great as you allays are. Bob
Jaime as always was amazing. He knows his stuff and pays close attention to minor and major issues. He is so kind and you can tell he loves what he does. Thanks Prestigious!!
We were very satisfied with all the updates and final results.
Oliver & Vivan Gour
Vehicle Make : Volkswagen
Work is beautiful, bar none. Jaime is the bomb.
The staff is very professional and efficient. The quality of the work was superb!
You guys go above and beyond and my car looks better than it has in a long time. Thank you
Awesome! Best body shop in California
They treated me very well and did a good job.
The staff at this body shop are truly inspirational. This is exactly what customer service should feel like. Every encounter I was greeted with a smiling face and a sincere manner. On top of all that, they know their stuff and went the extra mile to reach out to me, making sure I knew exactly what all my options were, and got the job done fast! I am so thankful for the care I received after such a frightening accident.
Vehicle Make : Volkswagen
Jaime was very nice and professional. My car looks beautiful!
The entire team was wonderful -- Bernie, Juan and Stephanie. They were fast and efficient (respectful of my time). They were very clear about the business transactions but also VERY NICE! Even though I hated having to repair my car, your team made the experience as painless as it possibly could be. Thank you!
My car looks great. Thanks for the nice work on my ride. The staff is very friendly and knowledgeable.
Vehicle Make : Volkswagen
Thanks. A job well done.
All your good work was completely undermined by your payment policy. You thank me for my trust in your company but the takeaway on your payment policy shows you don't share the same sentiment toward your customers. I cant pay w a credit card?! I cant pay w my debit card run as a credit?! I cant pay w a personal check!? Good grief - join the century - no other vendor has such c aveman policies. To have to take time during my busy workday to get 900 in cash left me completely speechless. I will never be back.
Everyone was so friendly throughout the process from inspection to the day I got my car back!! Great customer service!!
Excellent communication. Was pleased with the service we received. Even though there was a slight delay in repair time, the text updates were greatly appreciated.
I was absolutely happy before get my car back.
when I got my car back, the damage I did ask to fix was not done. So I was unhappy about it.
However, over all the administrative work was an excellent.
People were very kind and thoughtful.
Overall, I will give A for the service but not an A plus.
Jaime was amazing and make the whole process very painless!!!
You guys are just the best!
So personable and professional!!
Vehicle Make : Volkswagen
There was a communication issue with your staff. Your service used to be good but had gone south.
Tobin was great always informing us on the updates for our car. Thank you for doing a great job.
Absolutely outstanding service The best I've ever experienced
Courteous and professional support for my journey letting go of my brand new car to be repaired by Prestigious. Thank you!
The team at Prestigious Auto Body & Painting kept me informed during the whole process. They did a great job in fixing my car in a short time with very good service from Jaime. I'm completely satisfied with the excellent service I received at Prestigious.
Fast excellent service! Thank you!
I'm very happy with the results on my Mercedes and appreciate all the hard work the team did to make it happen! Thank you Prestigious Auto Body!!
Thank you so much for taking such great care of me and my car!
This was one of the most easy and painless experiences I've had at an Autobody Shop. The staff was very friendly, efficient and knowledgeable. I appreciate the professionalism. Thank you for taking care of my car.
My car rides rough., so there is an issue. Not aligned?
Everyone was professional and went the extra mile to ensure every question about the process was answered. Jaime especially was very helpful in arranging a rental car and communicating every step of the way! Thanks everyone! Carol
This was my Yelp review: Talk about turning lemons into lemonade. Prestigious Auto Body hit it out of the park with customer service. I came in after a fender bender because they were approved by insurance. Needless to say dealing with insurance is always terrible but Jaime was my advocate. He made sure everything was done was for my convenience and to make everything as seamless as possible. I've always be intimidated by body shops because I'm a novice with these type of things but I I've never experienced such amazing customer service period! Jaime even gave me wedding advice! I will recommend Jaime and the team to anyone in need of their services.
Very happy with the Experiance, everyone was so kind and professional. I was even offered a ride to work, fantastic service. Keep it up, this place Rocks!
Our car looks absolutely amazing. Everyone that worked with us throughout the entire process went above and beyond the call of duty and we could not have asked for better customer service.
Thank you...thank you...thank you!
They go above and beyond your expectations.
Everyone was very helpful. They did a great job.
I received friendly & imformative service. My car looks great! And I really appreciate that Ptestige passed along to me unexpected saving on my deductible. THANK YOU
Very pleased w/the service, professionalism and quickness of the repair. Highly recommended.
After I got my car back from Prestigious Auto Body and drove home I saw that the work wasn't finished since many scratches were still visible on the passenger side (the side where the work was supposed to done), also I had major damages on the wheels paint (plastic dip paint), and two lights were out, one was replaced at the time but the passenger headlight isn't working as before. I'll have to come back tomorrow to show it and also to talk with the manager.
Customer Service was outstanding and car looks like new!
Very efficient and very through. Followup was excellent
Tobin was great, and the car looks terrific!
They were timely with the repairs and very informative
Jamie and his staff did an excellent job of taking care of us.
Vehicle Make : Volkswagen
Your Team is GREAT!
My representative Jaime is an outstanding people person. He took care of me in an outstanding professional manner . He dealt with my insurance quickly & precise.
I will highly recommend prestigious auto body & pain to my friends & relatives .
You did a great job, unfortunately it rained right after I received my beautifully repaired car so I left it in the garage to be driven after the rains so I will be calling you later this week to give you more input. But for now it looks great. Thank you and Gof bless you!
Excellent communication and customer service. Thanks for all your help.
Tobin Flamm is very knowledgeable and professional.
Jaime was very professional and explained the whole repair process before any work was preformed. Thank you again.
Muy amables y confiables ,aparte q muy buen trabajo gracias
I really appreciated that you return the rental car for me and that you wash my car I think it took too long and I got mixed messages on the text messaging
and I do feel that you are in cahoots with the insurance companies to make as much money as possible on each job
You guys changed the date of the pick up 4 times.
You guys were rude when i went to pick up but when an american went you were polite, also your worker Jaime told me that my car was going to be ready when i would arrive but it wasn't and i had to wait more than an hour.
THIS IS THE WORST PLACE I HAVE EVER BEEN TO.
Jaimie is a saint! Professional and kind! With integrity ! Goes miles!
This is the second vehicle I have had repaired in the past year. Excellent job each time.
Love your attention to detail. Feel very safe knowing my very damaged car is back to new. Thank you!
Fast and courteous service
Very nice and Tobin new what he was doing. I really enjoyed the experience.
Vehicle Make : Mitsubishi
Everyone was so incredibly nice, it was an easy process, and my car looks fantastic!
My aftermarket vinyl stripes are not done correctly .. My existing stripes don't look the same eather
Jaime and Nillie were professional, courteous and kept us informed at every step. Truly exceptional customer service in addition to our car looking even better than expected. Thank you!
I found everyone that works there to be kind, caring and informative. The communication regarding the progress of repairs was appreciated. From my first introduction to Tobin, who not only walked me through the process, he also walked me to the Enterpise Car Rental, to the text messages and calls from Nillie, I felt like I was your only customer. You score a 10 out of 10 in all areas of your business. Exceptional! Thank you!
Very professional work! Thanks!!
They keep me updated throughout the process
Friendly and knowledgeable staff and techs
I had to wait like 6 days for a little dent on the side of my truck!
And when I went to go look at the work they did... It looked nice except there was still a few scratches on the side. I didn't wanna be without my truck any longer so I took it. The people there are super nice I really appreciated that a lot. I just didn't like the wait and the job done on my truck!
Our Van was perfect - thank you !!!
Vehicle Make : Mini Cooper
You were by far the finest customer service experience I've had in a long time it's great to see a business go out of their way to make their customers so happy I will recommend you to everyone