Amy was amazing at helping with this process she made it incredibly easy
Vehicle Make : Volkswagen
Every person that took care of me starting with Joe and the receptionist and the manager were awesome everyone explained everything to me and took care of everything . I was very impressed that I would get a phone call and an update so easily that I didn't have to do a thing. Joe was wonderful helping me go through the motions and when I was done the Rent-A-Car was there. I definitely would recommend winner Ford. I'm completely satisfied and happy about how the car turned out it looks great. Thank you again. Helen R
collision personnel were most friendly and professional in their interactions with me. Providing thorough answers to questions raised.
Original estimate of repair time was almost doubled , for no clear reason. I would appreciate honesty in the beginning, if you don't think you can complete the work in 5 days, don't say so.
One of the things that needed to be fixed was the windshield liquid washer pump. It was apparently fixed, but there was no liquid in there at the pick up time. The manager came out and filled it for us. Just surprised that it was not filled even the paperwork says it was. I think the work needs to be completed before checking it off.
Overall people were really polite and helpful, and the repairs seem to be done well.
Very happy with my experience ... very knowledgeable and service oriented Customer Service people.
Good follow up and very customer friendly
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