I left my car with you for a week to replace my front bumper and then I drive off only to find my passenger side view mirror busted!!! Still waiting to hear from someone from sudbay about rectifying and fixing my side view mirror which was DEFINITELY NOT busted when I left MY CAR in your hands!
Paula was very good communicating on the progress of my repairs while it was in the shop, handling the insurance communications and coordinating my car rental. Job done on the car was excellent. Very happy with Sudbay.
Prompt efficient service.
The folks at Sudbay were awesome! This was my first accident, after hearing from friends stories about auto repairs from accidents I was a bit nervous. From beginning to end the Sudbay team helped me they the process, answered my question and my car repairs were perfect!
Sudbays always treats me well ????
Sudbay's collision center was very professional and responsive to our needs in repairing our company van.
Great customer service and the car was so clean when we got it back.
I liked the Commerce/Mapfre program that made everything easy for me. The work was perfect.
Our multiple experiences with Sudbay Collision Center have all been very positive, which leads us (on an ongoing basis) to recommend them very highly to family, friends, and co-workers. We continue to be very impressed and happy with you! Thank you.
My Terrain needed extensive repair following an accident. I am extremely satisfied with the work done, the respectful way I was treated, and the careful explanation of needs and process - prior to work happening and during the extended time that followed. Although lengthy repair time following an accident is certainly a frustration, the process was manageable given the level of care and attention I have come to expect from Sudbay GMC.
As usual, Sudbay's customer service was excellent. I have nothing but praise for the way in which they handled the repair of my car, dealt with my insurance company, and made the entire process painless and easy for me. The collision shop did a fantastic job on my car - it looks great and replaced parts are operating well. Kudos to you, Sudbay!
I just got my car back so it's a little early to evaluate the quality of the repair. But I have to say the customer service is second to none. My vehicle had significant damage, and the work was completed in a very timely manner. After two flawless insurance claim experiences at Sudbay, I will be using them for all of my auto body needs.
Timely, expertly done and I was kept well informed
Vehicle Make : Mitsubishi
Paula and Jim were very friendly and accommodating.
Excellent effort to make my customer experience awesome! Super staff. Plus, an A for cleaning my car too!
They were fantastic! Having an accident is stressful in itself but the kindness and professionalism was beyond what I expected! Paula was thorough and wonderful and knew exactly what to do. She was great!
Enterprise rental, coordinated by your office, did not provide a well cared for car to.me.I realize not your fault and I am dealing directly with Enterprise about it but I feel you should be aware of a glitch in what should be a seamless process
They did a great job repairing the damage and were great about keeping me updated on the progress via email and phone calls. Much better customer service than my insurance company.