Puente Hills Toyota staff members are extremely helpful and quick with their customer service. They provided me with frequent updates via email (requested) which noted the process of my car maintenance. I was given an initial quote as well as a final fee on paper once my car was completed. My car was repaired on a timely manner and was even given a lifetime warranty on the car part that was repaired. I give a 10/10 rating. Thank you.
Richard Carillo and the office staff were a delight to work with. I was also very impressed on how quickly the job was done.
Excellent service and quality. Thank you so much. Adrienne Estrada
Rear bumper dents took 3 weeks to fix--a little too long. Otherwise happy with the work done.
Quick and good quality repairs! Great customer service. The body shop kept me updated with all repairs progress
I am very well pleased with the work Toyota's performed on my car. It' was beyond my expectations???????????? Thank you very much Richard for the extra care????
if I ever need body work done I'll use you again. Thank you very much
Everyone I spoke to was quick to explain what was to happen and what was happening.
As I told Rafael **** of the body shop "You exceeded my idea of how the car was going to come out " it was great.
Thank You, Alfred N
Amazing job. Staff was courteous and communicated effectively throughout entire process.
The update feature is a good idea.
Your Estimator Mr. Rafael Ozorio was courteous, professional & answered all questions I had in details to my complete satisfaction. Your office staff Ms. Elizabeth Limon provided quick, efficient updates on the repair progress & was very friendly & courteous when I came to the office to pick up my car. Your Ms. Angelina Huang was very efficient & went out of her way to make sure I was informed on when I can pick up my car.
I also want to commend the young lady who drove me home in your shuttle car on 06/27/16. She drove with extreme care, obeyed all traffic regulations & provided a very smooth & comfortable ride without any melodrama. My only regret is that I forgot to ask her name, she did mention that they alternate days when performing shuttle duty & she personal car was a '02 Tahoe.
It is clear that you have a very well trained & professional staff in your office. I would not hesitate to recommend your company to my friends.
We are happy for the customer service
The service on repairing on my Lexus SUV
was great. We are so happy about the work.
I would recommend to everyone who need a repair job.
Kept me abreast on progress of the repair...courteous staff...Thank You Puente Hills Auto Body
Everyone was very professional and treated us with respect
Quede muy contenta con el trabajo y muy amables las personas que nos atendieron. Todos los das me estuvieron informada sobre el avance del trabajo a mi carro.. El Sr **** muy claro en su espllcacion sobre piesas y precio del estimado y muy amable y respetuoso quede muy contenta con el trabajo gracias.
Nice job. Car looks great.
estoy muy satisfecho por el trabajo realizado en mi honda
Overall a very good job and great communication on progress. Thanks
Great service, courteous front desk, professional estimater, timely updates on status of my vevicle, all very impressive. Overall great experience.
Great job, I was satisfied with the results of the repairs. Price tag was high, but that's what insurance is for and having OEM parts.
Raphael and Priscilla at the reception did an excellent job. Raphael went the extra mile to give me complete satisfaction.
Priscilia was very kind and gave me excellent follow up!
They were great! The truck looks great and I'm happy with the service I received. Thank you, keep up the good work!
Vehicle Make : Volkswagen
Very well done!!!!! the paint matched perfect and everything looked Flauwless. I have a few show cars and I would take my next current car to you anytime!!
We were happy to have the car repaired perfectly. But just took longer then I expected .
The car was repaired and was ready for pick up as promised--a great way for a business to build customer trust as well as satisfaction.
Everybody who helped me were professional and helpful. The continuous update was really good. Raphael was also really helpful. Thank you!
Excellent service, prompt always kept me informed
I thought that the people that helped me were very good. Kept me informed and the car came out looking very good.
All the people I dealt with were very nice and efficient.
A for all!
Will discuss when contacted
We (my family) and myself have had to use Puente Hill Auto Body on several occasions and everytime including this past experience we have been completely satisfied with your service. Yes please pass on to the team "a job well done".
You did an excellent job keeping me informed every step of the way, answering any questions I had and doing a great repair job! My car looks wonderful! Thanks again for treating me like part of your family
Raphael is really exceptional in his dealings with the customer. The receptionist also is excellent
Rafael was wonderful. He was more than helpful.
Great service, great job on repairs, car came it cleaner than I have seen in a long time since they also cleaned it before returning it to me. Felt like a new car when I sat back in the drivers seat.
Car was repaired nicely and was very clean. Mike even offered a rinse of the car at pick up. Very satisfied with the service. Thank you very much and keep up the good work.
The quality if work was Amazing. You said my car would be ready on a certain day, and it was. That was the best part of doing business with your company. Thank u for the car wash.
Rafael was great! Thank you for your service!
When I had brought my car in for repairs and did a walk through with the 2 people who over looked my car i advised them that my wife had snapped a bolt holding the driver seat in place on the rightside. Due to my wifes weight when they hit she jerked her body and the bolt snapped in half. i was told it would be replaced and when i picked up the vehicle i found that it wasnt fixed. Since its such a minor detail i didn't make a big deal about it. I had already sent my wife ahead to take the rental back and i already had a previouse engagement to go to. Other than that I was satisfied with the repairs and paint job.
All people are very nice. Thank you.
muy buen trabajo hecho en la reparacion de mi carro