My experience with Service King and with Ryan Abate could not have been better. From the initial contact, to the completion of work on my car, I was continuously updated on the progress. I am very happy with the final results and will highly recommend Service King of Lusby to anyone finding themselves in need of auto body repair work.
Customer service always replied to phone calls enthusiastically and promptly! The car was done beautifully and so appreciated by being cleaned as well! Thank you so much!
Inside of hood and fender have overspray or something I paid good money
Was ready before due date and looked great
Everyone was awesome and friendly. Ryan is a great asset to the front office. His attitude and willingness to help is amazing. He makes the experience so much easier. It is a stressful time for customers and he just makes it all ok. I cant express enough how lucky Service King is to have him as their customer facing representative.
Alex and the team took great care of us. They were extremely professional and
Kept us up to date along the way. We got the car back as promised and were
Completely satisfied!!! Thank you all
Everyone was great! Thank you I will be back!
Ryan and the crew were amazing, and our repair work was top notch!! We will definitely be using service king again, should the need arise!
Thank you for the regular communication and the incredibly friendly service the people in the office had! Even helping me get my vehicle home!
Vehicle Make : Volkswagen
Only one question. Would you typically clear coat the underside of the hood? I know that it originally was clear coated. Also, noticed that one of the fasteners that attach the sound proofing to the hood is missing.
V/r, Roger Y
Looks like a good job!! Thanks
They were great. Had it ready on time and it looks wonderful. You've done work for me before and that's why I used you again
Your work so hard, that can have on time. Your are so kind to me.
Great team to work with.Thank you so much
Our experience today was truly amazing! Dropped our truck of at opening this morning fully expecting it would be at least 3 days before we got it back but was pleasantly surprised when I was called in the early afternoon and was told the truck was ready. They didn't even have the truck for six hours, so I was a little skeptical on the quality of the work. Was I wrong! Exceptional work and fantastic staff. Ryan was awesome to work with.
Staff was most efficient and kept me informed from day one. Ryan was most helpful and understood what USAA would be looking at to repair my vehicle.
Great job done! Thank you guys.
Other than the reason for needing the repair my experience was nothing but wonderful. The professionalism, compassion and friendliness of all of the staff assured me that I was in good hands. Plus my car was repaired a week early. These are amazing people!
This was an awesome experience. I was impressed with the turn time and they even cleaned my truck. Very impressed
Job well done! From communication to repair..top notch experience
Ryan was beyond helpful. The car looks fantastic. It was done really fast too. I will definitely recommend you to others!
I will recommend your business to my friends. B
have to bring vehicle back. we will see what happen next.
Service was top notch. I especially appreciate the messages keeping me updated on the repair.
You were excellent in the repair process on my Genisis even though there were several blocks in the way. I am pleased with results.
Customer service was good, just took a longer then expected, however not the fault of service king. They also help with the extended rental fee, greatly appreciated. Would recommend to other people.
Very professional and courteous
Very good...and highly recommended!!!
Dealt with service king before always happy with the service, the communication and the pleasant people that work there. Thank you
Outstanding job, would use again! Great customer service.
They did a great job and I especially appreciate how my car looks like it was just detailed.
Good communications and what appears to be a quality job
I love the text feature that sends me updates! It's great to keep me informed of my vehicles status! Wonderful customer service all the way around! Thank you!
Ryan is wonderful and so helpful. He deserves a raise LOL
Great customer service! Awesome experience! Very satisfied!
Very happy with the whole experience. Loved the text updates.
Very friendly customer service and consistent updates on the progress for repairs!!! Highly recommended !!!
The service was great and Ryan was very helpful and patient with my entire process from making sure I had a rental to following up with me on all my questions and concerns. Towards the end it was tricky because I would get text messages telling me my car was ready but it was ALMOST ready. My recommendations are that when the customer calls and speaks with an employee they need to write down in the customers file what was said that way when we call back the employees aren't telling you something that was already discussed and/or agreed upon especially when your speaking with the same person and then you speak to another employee and they tell you two different things but overall It was all resolved smoothly and I'm really satisfied with the customer service and the work they did on my car and I will recommend your company to others! I did have a scratch on my door but Ryan looked at it and said I could come by and he would buff it out so that really make me happy! Great employees and great service thank you so much for all your help I remain a loyal Wentworths / service King customer !!!! Thank you again !!
Quick and friendly.Great customer service.
The staff was very courteous. They kept me updated onthe status of my car. Abother satisfied customer recommended them and I would definitely recommend them.
High quality results, friendly professional staff, quick turnaround
Great, speedy service! Highly recommended!
Friendly people, professional
I'm happy thar the insurance adjuster works for the rear facility.
The team did an excellent job on my passenger door. I can't tell that there was ever a scratch there. The paint job is just fantastic. The blending is perfect. The ladies at the service desk were very helpful and happy to help. I'll definitely bring my car back to this shop.
Everyone very helpful. Really appreciate the update texts on progress of repair of car. Runs great.
They were quick & thorough. Did an excellent job!! Even detailed my truck...looked beautiful... And that took work!! It's a work truck. I am very pleased with them & would recommend them to my friends
My car looked new and the service was pano be and beyond great. I will be using them in the future
Very friendly and efficient!
Friendly fast service informative and a good outcome on the work performed
As before experience was rated 10 customer service and repair to the Jeep. Will recommend my service experience to all my friends to come to you all.
Super awesome service. You guys were great. Kept me informed and took great care of me and my car. Thank you
Great service, love the communication
Very nice job done, best part I got my car back within a few days...
Very pleased with local Service King team. However, not very impressed with computer generated text messages that weren't correct.
The service was top notch. I have told family members about my experience. I will definitely be using you guys again in the future.The employees were really friendly.I'm glad I choose you guy's to repair my vehicle.
Well done. Looks like new.
Wentworth collision's James and Ben were very accommodating and did a fine job very quickly
The entire office staff is AMAZING! Customer service exceeded my expectations from the time I dropped my car off until the time I picked it up. Truly a wonderful group of people working at your Lusby location. My car looks amazing! I couldn't have asked for more!
Thank you all.
I really liked the daily updates. And the staff was very friendly.
Great experience! Love the text messages! Love the work done on my vehicle! Great people! Really nice job, thank you!
Vehicle Make : Volkswagen
Wentworths came recommended by a family memeber. Im so glad i listened. They were professional, courteous and did a phenomenal job on my repair. I would recommend them to all my friends and family. I would definitely use them again in the future. Hopefully I wont have to. ???? Awesome job guys.
They have always done a great job this is the third time I have used Wentworth's.
They were great. They had my car fixed in no time. Easy to deal with and kept me informed every step of the way. I would highly recommend them!
I have already recommended this repair facility to my neighbor and he is taking his vehicle there.
Missed estimated completion times twice. Quality of work and friendly service was good.
The scratch on my drivers side door that I was told was taken care of is still there. Also the rubber piece that covers where the hitch would be on my bumper is torn up from whatever reason. I guess then you had to take the bed of my truck off.
James and Matt were super helpful and did a great job. My car looks like new inside and out.
Great job-efficient, with professional communication. Will use again next repair.
Very good job , really appreciate the texts with the process status
Hello this is a second vehicle I'll head down to you all I'm very pleased with the first one and very pleased with the second one and yes I would recommend you to anybody else that I know that needs body work and repair thank you for your participation and let me know of what was going on with the vehicle I'm very pleased and thank you very much have a safe enjoyable day
James was extremely nice and answered any and every question I had so I could understand
Your shop does excellent collision repair and I am totally satisfied with the work that was completed. The only negative aspect of my experience at your shop involves the customer representative, Mr. Matt Lusk. Ill explain: I brought in my truck after having a collision with a deer. The incident resulted in damage to the left front end. During the initial estimate process I showed Mr. Lusk the damage from the deer. I additionally pointed out some prior unrelated damage on the right side of the truck bed and rear bumper that I requested be repaired also. He stated that the non-insurance claim repairs to the right side could be completed concurrently with the left front repairs. After several days in the shop I received a phone call stating that the truck was 'ready' for pickup. Upon arrival to your shop I immediately noticed that no repair action had been taken on the right side. Mr. Lusk apologized, stating that he 'forgot'. He also promised that if I scheduled a later appt. he'd complete the work in 3 days. I brought the truck back for the 2nd time and I rented a car using my own funds. The work was ultimately completed in 4 days. The extra day wasn't an issue to me as I was more concerned with having the work done correctly. Mr. Lusk then called again, stating that the truck was ready. When I arrived at your shop I immediately noticed that no work had been performed to repair a scratch on the right rear bumper. When I mentioned it he immediately became defensive, stating that the repair wasnt included on the initial estimate. After checking I found this to be a correct statement - the scratch was not listed on the original estimate. My issue lies with the fact that I expressed my desire to have the scratch fixed during the initial estimate, but apparently he either forgot to include it on the estimate or just didnt care to. So now, after having over 4,000 of repairs done by your shop I still have a glaring scratch on my right rear bumper. As I mentioned earlier I have no issues with your shops quality of work, but Im left with a less than positive experience due to Mr. Lusks lack of attention to detail and his confrontational attitude.
Very pleasant experience.. thou apart of my hood isn't lined up..everything else is amazing
Quick work and under the estimated quote. Gotta like that.
Vehicle Make : Volkswagen
Everything was great
We have used Wentworths several times and are always satisfied. The guys there are great!
Wentworth's has a good team they work together quality control they done a nice job
Thanks so much for always doing great work
Excellent job, as always...
Well done and timely also
My car looks amazing i feel like this company went above and beyond to make sure i was happy with their service :).they kept in contact the entire time helping me to know when my car was ready. Wrote a wonderful review and i will be recommending
It looks like nothing happened! Great Job!
Great service and friendly staff
They did a great job making the repairs. They were also very polite and professional. I brought my car there because they give back to the community thru supporting events and programs. I was not disappointed with Wentworth's in any way and I will highly recommend them if anyone would ask me.
Excellent work...I would definitely return and recommend to friends.
job well done no complaints keep up the good work I will recommend
SUV looks great and the customer service was great. I would return to your business.
Thank you SO much for fixing the dent in my car! You all were VERY professional. I can't believe how great my car looks. Your daily txts are very helpful and I really like that. I will highly recommend your company to anyone who needs car repairs! I've heard so many great things about your shop, and now I can totally see what they meant. Again, thank you for everything! You guys are amazing!!!!
Liked the text message updates. Very happy with the outcome. Would definitely recommend to others.
The total experience and daily updates on progress were great. I can't even tell that there was any damage. Great job.
I am very pleased with every update I received (via convenient text message) about progress on my vehicle repair. It allowed me to plan accordingly. The workmanship was fabulous. I was very pleased with the repairs to my vehicle and I truly appreciate the extra mile your staff went through to clean my car better than it was when I dropped it off. It looked like the day I got it from the showroom floor. Overall, the professionalism, workmanship, courtesy and timeliness of my repair was amazing. Thank you so much Wentworth COlli sion Works. I will recommend your shop to anyone in need.
The work is outstanding - you guys did a great job! You stuck to your estimate and completed everything on schedule. Your were also very accommodating of my custom requirements and worked around my schedule. Getting me all of those pix was a great added bonus! I appreciate you giving me the time to eyeball the striping scheme and letting me change my mind once I saw how everything would look like when it came together. It really makes a difference and your recommendations were spot on. I love the way it looks without the striping! You are right - it really accentuates the clean lines!
And I also want to personally thank you and your detailer for cleaning her up and detailing the interior. I wasn't expecting that at all. Its that kind of service that goes above and beyond. Your shop's service was outstanding and I hope your boss / owner recognizes all of your team's efforts. You will definitely be seeing me again when I am ready for my next project! If you ever need a recommendation or reference for any customer - I'd be happy to sing your praises.
Many thanks! Andres
I was very pleased with the quality job and competency in the staff
Very please of the job. And customer service is always good.
Thank you to Matthew and James for the smooth process and being so friendly and helpful!!
Thanks customer service was great
Y'all are very polite and very helpful and very caring.
Very lucky to meet them.
Best collision center I have ever dealt with. Communication was excellent, repair was flawless, and completed expeditiously.
Great communication and everything done makes car look new. Thanks
Very organized and pleasant
Thanks for taking care of my car
Everyone there are always polite and very helpful and honest and they do a great job. Our family has had quite a few cars repaired there and we wouldn't go anywhere else
excellent service and professional crew. good job
The young man that took care of my claim was fantastic..I was very very satisfied and will recommend you to others...a job well done and Thank You again so much for getting this done for me so fast,I was only in your shop 20 mins
This was the fifth time that Wentworth ' s has performed repairs on our vehicles, the fourth repair on my truck. The paint work is outstanding and they are the only ones i will allow to touch my truck.
Fast, reasonably priced, curtious, true to the time frame. I also love the texting with updates. You guys rock :)
Car seems fine but it smells like cigarettes. I am a non smoker and not happy
Thank you for the beautiful work you did on my Jeep! You can't even tell it was in an accident! I would recommend you guys to anyone : )
Very pleasant, helpful folks who are responsive and got the job done in the time frame I needed.
Your commitment to excellence and courtesy is deeply appreciated.
Appreciated the delivery of my vehicle to my home. Thanks again!!
Excellent job with the repairs and the staff was terrific!! Very happy with my service!!
This is the second car we had repaired here. The first went so well it was an easy choice using Wentworth again. They went above and beyond what was required for this job. My truck looks great. Nice work guys. If I ever need body work on another car I'll think of you first. I would recommend these guys if you need autobody work. Thanks. Mike K.
Thank you so much. My car looks great!
I was completely satisfied with my service from start to finish. I liked receiving the text updates throughout the time my car was in for service.
Awesome customer service. Stayed open and warmed up our Jeep for us in winter storm Thor.
Estimate was spot on. Work done quickly A
Fantastic team. Fantastic Costumer Service. Fantastic Job. Will defo use again. What more can you say?
They have mt business for life
Wentworth's went above and beyond. My car looks brand-new could not be happier with repair and over all experience!
Thanks, my car looks great.
Very good work and felt well informed. Thank you!
So thankful to have my car back in pristine condition! You guys are wonderful.
Very timely and great quality and came in under their estimate.
You guys were very Professional and I would recommend you guys Anytime
Great work! Will recommend to anyone who needs work done on their vehicle. Thanks!
Wentworth went above & beyond our expectations of customer satisfaction. Our "baby" is gorgeous,,,,restored to better than brand new and kept us fully informed along the way with email updates. The team down there is amazing! Five star highest rating. Thank you so much!
Great great and staff outstanding
Great job, repairs were completed on time.
Very good job!I would highly recommend Wentworth to someone else. Job well done.
I appreciated the text updates.
The staff are professional. The work completed was explained to me.
The work appears to be well done.
I could not have asked for better service. Excellent customer service skills from the front office personnel that i had the pleasure of working with. They took the stress out of a stressful situation. I will recommend this shop to all.
As always - exceptional service, professionalism and the best work in the Tri-county area.
Vehicle Make : Volkswagen
The service and quality of work at Wentworth collision was very good.
James was great to work with and the work looks great
Car looks amazing. The team was very professional and knowledgeable. I have had work done previously and as always, I am completely satisfied and will continue bringing all work to you.
Did a great job as far as I can tell and were very friendly, knowledgable, and curtious. Thank you.
Timely. Quality work.kept me up to date with progress. Nice coodination with hire car too.
The car looks like new and thank you for how clean it is. ...Great job!
Car was in better condition than when we bought it! Nice job!
Excellent communication throughout process. Helpful and knowledgeable team. Would highly recommend services to others.
They did a great job and the customer service is outstanding.
Great work and excellent customer service. Thank you.
Thank you my car looks great
We've had multiple repairs done here, and have never had an issue. Staff have excellent customer service. Repairs are done in a timely manner.
DONE IN TIMELY MANNER WELL
James did a nice job explaining the process. The work was done on time and done well too!
Excellent work and completed faster than expected! Thank you!
Great work and a very friendly staff. Will always have my car repairs done by Wentworths.
Told it would take 7 days, took 15 days. Called me once during the entire time.
Many excuses, didn't order parts, parts not available, just needs to go on the paint boot - 3 days in a row,
Then the big one, never repaired the mirror. Hello, didn't notice the mirror was broken?
Excellent except I believe the paint should have matched better. Needs to be discussed further.
The work performed on my vehicle was exceptional. Much appreciate you taking time to deliver my vehicle to my home as requested. Thanks again!
Great customer service, quick repair time and outstanding results. I will look to them in the future for my vehicle repair needs.
Great job! Timely , and the vacuuming and washing of the truck was wonderful! Thank you!
Vehicle Make : Volkswagen
I was completely Satisfied with the work I felt like had just bought a new car . Well above and beyond what I hope for I would lilt to say thank you for your fine work and detail it my Volkswagen I plan to enjoy looking at your fine work for years to come and hope that in the future I can do a custom job done from you thanks again Cliff
I was very pleased with my experience with Collision Works both with the quality of the work and timeliness of the repair - the car was completed as promised. Thank you very much.
Vehicle Make : Volkswagen
This is our third time using your services and each time has been a great experience. Thank you
You guys were great! It might be nice to get a status update when things change (like the vehicle is over at Mr Tire getting checked out, etc)...great service, though.
All work done exceeds expectations great job all around from the work done to the office experience thanks
My car looks fabulous!! Outside and in!! Plus the tire light is off!! Thank you for all your communication along the way by text, I loved this! Thanks for taking care of my baby!!
Outstanding job. Excellent timing - very quick service.
always have excellent service at wentworths and this time was no different - thank you1
The repair and overall appearance of car was great
The staff was helpful and kind!
Thank so much! My car looks new. I did not expect you to vacuum the interior of the car. I will recommend Wentworth's to any one needing body work.
Never received one phone call or update to let us know when the car would be ready.
The only thing i was disappointed with was the lack of communication from the shop. I recieved one text message the day I dropped off, and **** text msg the day i picked it up 3 weeks later. I had to call the shop 4 times for updates. 3 of those times the truck was not ready as told in previous communication. The work was great, the truck looks great, the office personnel were friendly and apolegetic.
Ronnie rocks! Everyone was great to deal with from the estimate to getting my van fixed to picking it up today. Thanks so much!
Would recommend your business.
Thank you guys!! I appreciate everything that you did to my baby (car).
Very courteous and efficient staff
Date promised was not fulfilled