Liz did an amazing job at assessing what needs to be done. She kept me informed throughout the whole process. I am very happy with the work that is done. Five stars to the whole team. Thank you!
Liz was wonderful and kept me very well updated. I was also impressed with the quality of my repairs. Unfortunately, however, my car was returned to me with my gas tank nearly empty (it was low when I brought it in, but no one asked me to bring it in gassed up) and I wasn’t confident I could make it to the gas station on remaining gas so I had to call AAA.
It took a month and a half fix. Your QA and processes are the worst. You lost my future business and will not recommended this company to anyone.
Vehicle Make : Mercedes Benz
Satisfied with the service you guys gave me. Thanks you for repairing the car. I do recommend pan american
Great customer service by Jaylin !
Vehicle Make : Volkswagen
It was a pleasure working with Jaylin Fingers. She was very quick with answers and responses.
Vehicle Make : Mini Cooper
Overall experience was great. Friendly service and good communication overall.
Only thing that would have made this even better is:
When asked if I needed a rental car while making the appointment over the phone (to which I answered yes) it would have been good to clarify I’d be sent to a car rental location to finish the rental process there so I could have accounted for that added time better. I assumed the location would have a rental ready at the Pan-American location in Menlo Park during to provide during my appointment and unfortunately missed some important business meetings due to that added ~45 mins+ of being sent to enterprise in Redwood City, waiting in line, processing rental and driving back to a Menlo Park.
I especially appreciated the quality of the repair, customer service and updates from Felisa and text updates!
Juan Vasquez kept me informed of progress with my vehicle regularly, which I appreciated. He was knowledgeable and friendly and very understanding.
Felisa Ortiz and Juan Vasquez were very competent and easy to deal with. Felisa was very thorough at the estimate appointment and Juan explained the repair process in detail and provided progress reports during the repair. Two excellent employees who made us feel like the car was in good hands.
It took a bit longer than expected but I like the communication and updates.i always knew what was happening with my car and the repair.
Felicia and Juan are easy to talk to and are super helpful.
Juan at Menlo Park office was really helpful and kept me updated with repair process for any progress via both text messages and phone calls. I needed to travel and really wanted to have my vehicle repair done before my leave. Juan worked with the Fremont shop closely and got it done ahead of schedule. I picked up the vehicle before my trip. Juan also stayed late waiting for me to pick up the car. I am extremely satisfied with the shop and Juan’s help. He was so friendly and nice. What a Great service!
Fantastic employees, and very understanding!!
Between Will and Felisa there was excellent communication and knowledgable information on the repairs necessary on the car. They did not oversell me on repairs that were not necessary. Thank you!
Vehicle Make : Volkswagen
Thanks for great customer service
The service was excellent, particularly Felisa.