Professional, quick, excellent work. My car was finished so quickly. On the road again. ..
Great overall experience!
Im not a fan of immediate feedback; time will tell. Based on outward appearances, the repair looks good.
So easy and pleasant! Thank you so much for the great customer service your staff is impeccable!
They were very informative and detail oriented. They texted us and called us about the process which left no doubt in my mind that they could get the job done.
Great service / staff and quick repair
I really appreciated the excellent customer service that Scott, and the receptionist provided.
Wonderful service! They did everything they could to make sure I was happy. Will definitely suggest then to others!
My vehicle looks great thank you
Thank you Jason Manus . Great service
This was a very pleasant experience.
When they returned my car it was worth the wait, these people detailed my car on the inside, it was wow..and the job was great..should have detailed the engine too, engine had a lot of dust I guess from body work, however I'm satisfied job well done, customer service a plus. Keep you very well informed on progress of your vehicle.
Everything was amazing. I can't imagine how anything could have been better.
Great job restoring the carto its original look!
Great work by Chris and the team.
Your service is incredible I will recommend your company with high praise.
Scott was very attentive and kept us informed about everything that was going on with repairs and time frame.
My car was finished before the estimated time. My car door looks amazing. Hassle free from start to finish.
I am completely satisfied with the service.
The customer service at Caliber is excellent from the front desk to the service area. All of the staff were courteous and we were kept informed of our car status.
Excellent service! Great communication during time vehicle was being repaired also.
Chris was more than couteous. Did a great job at keeping me informed. He deserves kudos..
Enterprise was on the ****. Excellent staff and management.
Jason assisted me from the time of my appointment, to the completion of my car being returned to me. Very professional and courteous. Thank you Jason on a job well done.
Good job! My car looks newer than before. Spotless inside and out.
Very quick turnaround and nice quality work. Very polite and nicely talking people.
Vehicle Make : Volkswagen
Everyone I dealt with was polite, helpful, and professional. Couldn't ask for a better experience!
Caliber Collision of Indian Trail is fast and top notch with customer service. I have used them twice already and will definitely use them in the future if needed!
I HAVE BEEN DOING BUSINESS WITH PATRICK FOR A LONG TIME. HE KNOWS THE BUSINESS AND HOW TO TAKE CARE OF CUSTOMERS. THAT TEAM FROM THE LEADER DOWN IS AWESOME. MY CAR LOOKS ABSOLUTELY PERFECT. BEING IN THE CAR BUSINESS I WILL HAVE NO DOUBT ABOUT REFERRING EVERYONE THAT NEEDS BODY REPAIR TO PATRICK AND HIS AMAZING TEAM. THANKS. PETE ACREE
Excellent job on my car. Washed and cleaned insides as well. Very happy, thank you.
staff was very courteous and exactly did the job as they committed in the beginning. very pleased with the state of my vehicle
Very pleased with the customer service, quick service, and day to day updates.
The staff seemed like they cared about my satisfaction
Jason Manus was fantastic. He kept us updated on the process and made sure we understood each step of the way what was going on and what was coming up. While we didn't have much interaction with others, everyone with whom we did speak was very polite and kind.
As for the work done, everything seems to be in great shape. It is also worth mentioning that the process went much more quickly than we expected it would.
All in all, this was an experience that exceeded our expectations While I don't want my family and friends to need auto body repair work done, if and when they do, I would easily recommend they go to Collision and ask for Jason.
Thanks again to everyone involved in our process.
Chris was great from the beggining to end. I still can't believe what a great experience we had. Car was taken in in the morning and it was ready the same day later in the afternoon. Lastly, Chris was able to get original Jeep parts even though my insurance did not require it. Thank you very much for all your professionalism.
My bumper was not put on straight. The side panel seems to have been put on crooked, too. One headlight was replaced making the other look like crap. There is about as much stuff that needs to be fixed as there was when I brought my truck in for repairs.
Like to thank Scott he was very professional. The work turned out great.. Would definitely recommend Caliber Collision to anyone looking for a fair price and quality workmanship. .. Thank you all..
Great knowledgeable staff
Great job liked getting updates daily shows you care about your customers
They did a great job. The people was very friendly, they made sure I understood everything when I got and when I left.Chris Morgan was advisor, I really appreciate him.
Personable and professional (Jason)
The process went much smoother than I anticipated so I was very pleased
Very efficent and courtesy staff. Liked the text reminders to let the customer know the status of my vechile. I would recommnded this place to any friends or family members I know
Amazing customer service and efficiency.
Recommended without hesitation by my mechanic (Christian Brothers). I trust them with the vehicles my children ride in.
Took my vehicle to Caliber after an accident. At every step, they communicated where the vehicle was in the process. It was promised by 3/17 & delivered by 3/14.
My wife is happy, my kids are safe. I'd give them 6 out of 5 stars if I could.
I was very much please and satisfied. My bump looks so brand new, job well done couldn't ask for anything else better. Thank you so much....very proud customer.
I was more than just satisfied. As a customer you made me feel important. You kept me informed on a daily basis.and treated me with respect, and that means a lot to me. My truck is my baby, I care about lot about it. So I was very careful about who I let do the work on it. I was more than happy with Scott and how he handled the work being done. You will high on my recommendation to anyone I come in contact with in the future. God bless you guys. Thanks because good work and customer service is not always what it once was, but you did a wonderful job.
Scott was so good at communicating along the way of the repair process. The emails really helped but the phone calls were even more helpful. Scott took the time to make sure that I was having my needs met. My daughter got the flu and my wife went into labor during the repair! Scott always called to give me updates along with your standard email updates and every single time he asked about my daughter and wife. I had so much peace of mind while Scott was taking care of the car, I knew how things were progressing, what insurance was covering, what they weren't covering and when I could see the finished product. Scott's service just got you a life-long customer and every referral I'll ever make to anyone. THANK YOU.
Scott was on the ****. Very good communication and ensured I was swiftly back into a vehicle I rely on and use regularly. Thanks Caliber!
Scott was excellent to work with. Kept me completely informed of my car's repair status through the entire process.
Everyone involved exceeded my expectations! I will highly recommend this company to everyone I know! Thank you for making a bad situation GREAT!!!!!
Excellent service!!! Scott let me know everything that was happening every step of the way and I got the car back in better shape than before my accident. Not that I ever want to get into another accident, but if it ever happens I would bring it back to Caliber.
Fantastic professionel service
Chris was the ultimate professional. He was took the time to explain the process and kept me informed every step of the way. Chris works well with the Geico and Enterprise teams which made my experience stellar.
I was impressed with the timeliness and the expertise with getting my car repaired.
Thank you so much for your prompt service!! I was very impressed!! Thanks again! Great customer service.
Everyone was awesome! Super polite and attentive. My car looks stunning and was done super fast! In the unfortunate event that my car ever needs work done again... I will be taking it here!! Thanks again everyone!!
Missing front license plate bracket
You did a great job on everything except the fender flares. They are just too big and i like the ones that were on there originally better. Jason called me about the flares but we only discussed that that texture of the flares was not as coarse. I am ok with a smoother texture, i just do not like the larger flares that just dont look good and would like them changed. The ones that were put on cost almost 700 and i have found the exact ones that were on there for much cheaper. I also got another bill just a short time ago that was higher than the FINAL BILL i signed at the shop. What do i need to do to get the flares changed to the same size as the original ones. Other than that the service was great and Jason was great. I just didn't fully see the difference til i looked at old pictures because when i got home i knew something just wasnt right about the truck. Let me know my options in this situation.
Was nice to be informed of every step.
Scott was very pleasant to work with.
Scott was wonderful, gave honest and fair pricing, severely quick turn around between finding the parts (a day wait time), assembling it with his team, and even shockingly washing and cleaning the car inside and out (amazed by that!). They replaced the side right mirror looks good but the customer service is beyond great. Hopefully we will not need you again but if we do- we'll definitely be back!!
I appreciated all the text messages about the repair status from start to finish. Thank you.
The work and service is outstanding.
Friendly, accommodating staff (Jason). Quality work. I will refer them and choose if I ever need service again.
Excellent people , do great job with my car
Scott did a great job of coordinating our repairs and saving us money. He communicated with us about the findings of his team when they removed the bumper and what our best options would cost. We are very appreciative of Scott's expertise and the way Caliber has made the repair experience as pleasant as possible. Many thanks!
The job was great and timely. The notifications were appreciated. Overall very satisfied. I was concerned from what I've heard of many repair shops so I did ask for my parts back when I dropped the car off. They were not made available to me which is still quite upsetting. Fortunately everything looks above board and seems to be fine.
The work was done very quickly, on time as promised and the communication was frequent and consistent.
We were happy and completely satisfied with both the customer services and repair work. Scott is very knowledgeable and helpful. He kept us abreast of the process frequently. We will recommend Caliber Collision highly to others.
Top notice service all the way around.
extremely professional and courteous! Made the whole experiences easier to handle
Great job. If asked would recommend your company
I'm very pleased with the job and the staff.
I just want to say that everyone at Caliber was very friendly and answered any questions that I had. They did a great job and we're very fast and efficient.
Great communication and the work was done on schedule. The repairs look great. Very professional staff and responsive.
Vehicle Make : Volkswagen
Scott was very professional & helpful. He kept me informed every step of the way!
The customer service was superb. Very friendly staff. Everybody made my experience fast, easy, and pleasant.
Everyone was very friendly they explained everything. My vehicle was ready by the end of the day and they kept me updated throughout the day so I am very very happy very pleased with the process
Such a wonderful experience. So friendly- love the up to date text messages. Car looks great & even cleaned the car as well.
This place is above all the rest. Thank you - will recommend over and over.
Thank You - Seamus E
Chris communicated very well
Everyone was very professional and courtious. From the estimator to the rental car personel
Thorough job from start to finish. If given an opportunity, I will highly recommend.
Scott took care of me. I love the fact I get updated everyday about what is going on with my car. The time frame that I was told was exactly right. Scott was great!
Kept us updated on progress of repair. Easy to do with our USAA insurance. Jason made sure we were satisfied.
I believe that caliber collision goes out of their way to make sure everything is the way you want it and that you were satisfied before you leave I was extremely satisfied
Great work and very professional!!
So far we are satisfied with Caliber Collision's repair. Mr. Scott Borchardt was
very friendly and courteous we us. He answered all our questions to our satisfaction. Thank you, Pedro M
Congratulations on a job well done!
When do I get my 20 deposit back?
The service was excellent. Text updates were a great, hassle free way to get updates, and I even received a call to make sure I was receiving them. The staff was willing to work with me and help out during the frustrating process of filing a claim with the other driver's insurance. Top notch service all around.
Vehicle Make : Volkswagen
They followed through with everything promised.
Scott was very professional and efficient. He did a great job communicating and making sure I was aware of every step in the process.
Very great custom Service and Jason kept me in the loop the whole time
SCOTT WAS AMAZING! The two representatives before Scott, Zac and Chris were terrible. What Scott accomplished in five days (and that with an misordered part) the other two took a month. What should have been a three day experience was a 40 day ordeal. Scott was the only saving grace.
Great work and great communication with Scott about the progress being made! Hope I won't need you again, but I'll be back if I do!
Extremely please with me car.
Very satisfied with all work..
Was very impressed with the quick turnaround on my vehicle. Scott was extremely helpful, friendly, and kept me up-to-date every step.
Was very happy/satisfied with the work done.
Great job done in a very short amount of time. Will definitely recommend to everyone!
I picked up my car last night after dark at closing time. I had my bumper replaced after a collision and noticed when I got home that the back drivers side had several seams that are significantly uneven and misaligned. The passenger side has a ripple as well. The seam misalignment on the drivers side is more significant now than it was after the accident. When I purchased this car as a rebuilt title 5 months ago, all seams were perfectly aligned. I had hoped to resell this vehical in the future, but the misalignment will make that very difficult. I certainly would not purchase a car with seams like this one now has. If you could please let me know when and where I can go to have this fixed, I would appreciate it. The customer service had been awesome so far - I hope it will continue to be as we work through this issue.
Patrick and his crew did a amazing job from start to finish with the repairs to my Chevy Express. Will highly recommend him and his crew to anyone needing collision repair in the future!
They were very good. They were fast and very efficient!!
Couldn't have been happier with the high level of service. Chris was awesome and kept me informed all throughout the process. Very impressed and will absolutely be a repeat customer if I'm ever in need of body work. Thank you so much and Merry Christmas!
Excellent service from Chris , he was diligent with his
Efforts to take care of us .
He made the long wait for Subaru parts worthwhile
Would highly would recommend your company to friends
And business partners
I have tore up many cars in my life and been to many body shops, Caliber collision is head amd shoulders above anyone else!
I think y'all did a great job and the communication was excellent thanks
Excellent work & excellent service by Jason.
I will recommend to others
All I can say is wow. Customer service was top notch, Jason Manus was great and got me turned around quickly. Ya'll were night and day compared to my last shop experience with another shop in Monroe.
the right passage window guard has to be replace
Great customer service, made me feel very welcome and comfortable with the process. Work was fast and appreciated being kept up to date on the progress l. I would recommend to anyone.
Friendly quick service would recommend to anyone
Yall did good. Keep up the good work
There's too much to put in this space.
Chris was great! Awesome customer service and my car looks as good as new!
Excellent communication and repair work
I had great service and was so pleased with the time it took to repair my vehicle. Patrick was very personable and knowledgeable. I will refer Caliber to all of my friends and family!
No issues with update info along with caliber working with ins co
Best customer service I've ever experienced. Professional and got me in and out very quickly. Thank you!!
My van looks great and was faster than I expected.
Great communication from start to finish. Everyone extremely nice and helpful throut the experience. I would recommend to anyone needing car repairs. Definitely will use in the future
Caliber Collision was super awesome in there performance and responsiveness. But the whole experience was a little shunted by my experience with Enterprise car rental. It is disturbing to receive a vehicle that is not mechanically sound which has to be returned after one day. It is also frustrating to deal with multiple agents throughout the term of the repair. As a customer I prefer to deal with one person throughout my entire experience in a situation like an auto repair. Having one agent sign out the car one agent exchange the car and the third agent return the car is not a very good customer experience. Also the agents for Enterprise were not identified as an Enterprise agent other than the verbal expression of such. No name badge or other identifying apearl.
While all agents were very helpful and friendly. It was like having to start over every time I came in.
Overall a good experience just distracting having the Enterprise issues.
Very nice staff, Helped with everything, got things moving fast and did a great job all around
I couldn't have asked for better service. Thanks to all involved with my repair. I most definitely will recommend your business to anyone that will listen. Thanks Again!
Very fast, and friendly service!! Polite staff and the facility was clean and very inviting
So impressed with how easy the process of getting my car repaired
Zac did a fantastic job of keeping me informed about my car and providing excellent customer service! Any delays in my car being ready, were due to his thorough attention to details. I was completely satisfied with Caliber Collision!
Ben and Chris went a naive and beyond!!!! Great sevice!!!!
Great communication and timely updates. My Dodge ram was returned in show room condition as much as I hope to never have need to have collision or damage done to any of my vehicles I will always be a returning customer. I definitely will be recommending Caliber Collison to anyone I know who needs work done on there vehicle.
The serice was easy quick and professional thank you so much
This has been an extraordinary experience. The staff was professional and helpful to get my car scheduled and the communication is outstanding. My technician both texted and called me regularly, the office staff is pleasant and helpful, and the Enterprise office there was great to get me in a rental car. I would highly recommend Caliber Collision.
Every thing was very convenient and everyone was friendly. Great communication. Very impressed.
Though the initial commitment for delivery was not honored regular status updates is amazing. Your Customer focus is very nice.
Quality of work is excellent
Very well managed. Good communication. Excellent customer care in a day when that is a dying art.
Everyone was so kind and thoughtful. They were quick but cared about giving me great service. I would recommend Calibur to friends and family.
best customer service i have received in a long time! the constant updates were subtle, but always let me know where they were in the process of repairing vehicle!
It looks great! Thank you!
Extremely friendly staff. Great service.
I am truly satisfied with all the results. They were always updating me about my truck. I am a hapoy customer .
Excellent work and great communication.
Zac was helpful and answered all of my questions. He helped me make the best decision for my situation and seemed like he was working in my best interest.
You guys exceeded my expectations! Excellent service.
Completely satisfied. You made me feel very comfortable. Every one on staff was friendly and competent. It was a scary time for me. My very first accident (in 75 years of driving)
Vehicle Make : Volkswagen
Jason was great to work with. Very courteous and detailed in work to be done. Good follow through and work was completed unbelievably quick. Repair work is excellent. Will definitely recommend Caliber Collision.
You guys were awesome throughout the whole process.
You kept my updated every day via text or phone.
Excellent customer service and loved the car detail!
I have no complaints at all. I was kept up to date on my repair at all times and all employees were very polite and helpful. Thank you very much for your service.
I highly recommend Callaba collision.They were very attentive and very professional.I would definetly do business with them again in the future.Thank you Callaba collision I give them a ten
Excellent customer service.
Quality customer service, fair price, excellent workmanship and great communication. I will definitely recommend Caliber Collision to family and friends.
I will recommend everyone I know, Everyone had great customer service and the repairs was great. If I ever need my car repaired again I will be comment back
Great job, I love it .Thank you so much
Chris, Jerry, and Brittany were a great team. It has been 8 weeks since our accident and it was disappointing to discover that the other repair shop didn't finish the job and to have issues with some of the repairs they did do. I greatly appreciate Jerry and Chris listening to my concerns, addressing all of them, and getting the job done quickly. Brittany was a big help with providing the rental car.
I was very impressed with everyone. Keep up the good work! I will definitely tell everyone about my experience !
Gerry, Chris & Brittany were all professional, friendly & curteous. I am quite impressed with Geico & Caliber despite the reason for being there in the first place!
I was pleased with the way this company kept me updated on the progress of my vehicle repair. I also appreciate the professional quality way the service representatives conducted themselves. Thanks
The team that worked with my vehicle and in the front office were very respectful and patient with me. I was updated throughout the entire process in a timely manner and all of my concerns were addressed. The repair/replacement of my door and the condition of my vehicle were perfect and if I find myself in a similar situation I will be using Caliber Collision -Alek S
Patrick and his team are absolutely top notch! Although my repair took longer than originally expected, I was kept fully informed along the way. The reason for it taking a little while longer was solely due to Patrick and his team ensuring they returned my car to me in perfect condition and therefore I had no problem at all with waiting and truly appreciated them taking the extra time to get things perfect the first time! I will also add that I used the Geico Auto Repair Xpress which I cannot say enough great things about how easy they made the entire process from start to finish. Gerri with Geico is as good as it gets in terms of truly caring about the customer and working on behalf of the customer. I cannot say enough good things about her level of professionalism and customer service!
Fantastic service! My car looks brand new again. I've never had a better experience in any body shop before. Chris Morgan, a service advisor, went above and beyond. He's a great asset for the company. Keep up the good work, guys!
Exceptional service, professional staff, beyond expectations in quality repair. I would highly endorse and recommend Caliber Collision.
The service was prompt and met my satisfaction
Outstanding Job. I am soooooooo very very happy with the high quality work.
Thanks for doing an awesome job matching my paint and get it done quickly.
This was an excellent repair and was completed in a timely manner. Patrick and his team provide a great customer service.
First experience with Caliber Collision was positive
My car looked super great! Loved the service and the follow ups!
All the Caliber staff did an excellent job.
My only complaint is with the Geico website booking. I selected express repair & reserved a mid sized car. When I got there, I was booked for an estimate and NO mid size car available.
Enterprise did the best they could, but I got stuck with a an atrocious gas guzzling Jeep
Chris and his team did an excellent job repairing the damages to my car. They even went above and beyond by reducing a prior damage done to my vehicle.
Thanks for making my car look new again.
You guys were on top of everything and made this process very seamless. Excellent service as well.
Thanks for the prompt service!
Friendly, knowledgeable and quick.
I am very impressed with the whole process, the service and treatment that I received at Caliber Collision! Chris Morgan could not have done any better, nor could the Geico Rep, Gerri Obert! I have already began recommending Caliber (and Geico) to others! It's nice to see integrity is still alive!
They did a great job on the work that needed to be done. But then when I got there to pick it up they above and beyond by not only washing the car and cleaning the interior as well. Great job guys you were awesome and I'd recommend you to everyone I know and don't know.
Zac was an incredible help with my vehicle !
I was very happy how they kepte informed.
I thought your staff were very good and your facility exceptional I will recommend you in the future
What an easy, wonderful experience!
I appreciated the frequent updates and quick turnaround time.
Great job, I am so satisfied.
Great service and very fast!
Associates went out of their way to make me feel comfortable with what I would be getting with the service of my car. Quick work and responsive communication kept me in the know the whole time. Well done.
I will recommend you to everyone.