White glove service from start to finish!
Liz and Susana were really helpful and friendly which made my experience a lot more stress free. I also really appreciate the wash my Jeep got inside and out. Thanks so much!
Everyone was professional, engaging and knowledgeable. Service was efficient, timely and well done.
Great service. Fast and easy.
Our service coordinator was awesome! And the checkin staff was super helpful. The Capri Suns were a big hit with my kids. Thank you!
Super easy, car looks as good as new!
Caliber Collision provided the best service I've ever had with my car. They exceeded my expectations and provided quality work with a quick turn around.
The process was easy and the customer service was great. The only complaint was the amount of time it took for the repairs to be completed. After delays it took over two weeks to complete.
Very professional and friendly service by everyone
In office and repairs.
your service from starting at the front desk thru the completed repairs was great as usual - honestly I expect nothing less from you all as this is the second company car you have taken care and I was so impressed I had you take care of my personal car as well
Keep up the Great work and customer service
The car looks very good. Can not tell in was in an accident. The turnaround time was exactly also. The communication from our Rep. Liz was outstanding. Job well done, thanks again for bringing my car back to its original look.
Liz was very responsive and supportive. All the employees were quite friendly and helpful. I was happy with the repair quality. The overall experience was pleasant, comforting, and wonderful.
I have not received any call form center that my car is ready to pickup , at the end I make call then came to know that car is ready.
Service outstanding. Staff knowledgeable and customer focused. Quality of work excellent. Attention to detail excellent and text updates on progress outstanding
Everyone was friendly and the lobby was clean and comfortable. Car looks great! Thanks so much!
Everyone there did such a great job! Very friendly and kept us up to date thru the whole process!
I would recommend caliber collision every time they did such an amazing job especially Liz who kept me well informed of what was going on every step of the way. There needs to be a Liz at every caliber collision.
We appreciate your response and follow through with our repair. Abd thanks for keeping us informed as it progressed.
Everything was easy for me. My car was repaired quickly and it looks perfect. I was was kept updated on every step of the process
Liz has been fantastic. She updated the progress to us constantly. Although, the delivery got delayed by a week, I'm still satisfied that she kept us in the loop and answered all our questions patiently.
Vehicle Make : Volkswagen
It was an easy and fast process to get my car fixed.
Completely satisfied of your work
A huge thank you for washing and detailing my car. You are the best. Great friendly staff as well. Communicated status efficiently.
Thank you very much for fixing my car that was terribly damaged. You have done a superb job restoring it to pristine condition.
Overall super great experience. Car looked better than it did before the accident. In particular Liz was fantastic!
Vehicle Make : Volkswagen
Job well done and in a timely manner. 3 days
Thanks Liz, totally badass.
The personell were friendly and professional. Service was fast and well coordinated. Liked the fact that they cleaned the car on the inside.
Liz Washburn was awesome. She was very attentive to my needs and your staff did a beautiful job with the repair.
Adrian was very professional and helpful
Great customer service!! I also like the service updates and progress through email.
Liz was absolutely wonderful! My car was with Caliber for over a month, with about a week of that being delays. But Liz kept me posted on everything that was going on, and was very apologetic whenever she had to call with bad news. Obviously delays are never great, but Liz definitely made it as easy as it could be.
The gas was less than it should have been I had more gas
Liz was very helpful during the whole process.
Amazing costumer service. Highly professional and on time!
Excellent customer service and quality repair work!
Adrian was great at updating me on repair status and explaining what would be done to my car. Completion was right on time. I would not change a thing at this Caliber Collision site.
Tech and reps were very courtious. The whole process was hassle free and freindly enviroment.
I was very pleased and impressed with the awesome work you guys did on my truck, thank you so much!!
Excellent service and repair!
Everyone was easy to work with.
The constant updates via text was great
Vehicle Make : Land Rover
Very accomodating and quick.
Great service; good communication (regular e-mail status); no-hassle service
Job very well done. The timeliness, daily status update,overall professional in office visits and accurate estimated delivery date was great. An late but not least, the car looked like it had never been in an accident. I will refer my friends to your company. Thanks again on a job well done.
Everything went perfect and on time i am very satisifed with the quality of work the professionalism of the staff
Awesome customer service! Job will done! I have been using calliber collision for all my vehicle.
Bill was very professional and did an outstanding job ,keeping me informed through the repair process. Car repairs excellent!
Very professional and done on time
Very professional in everything that you do.
I really like the email updates on how the car is coming along.
Thank you very much!
From the first time I walked through the door, the service has been excellent. The ladies at the front desk are courteous, helpful and very personable and friendly. Jason and Adrian are extremely professional and knowledgeable--everything they did from the day I took my car in and they gave me the estimate was efficient and to the point. The car repairs were done when they said it would be done and they did a beautiful job. Thank you so much for turning this horrible thing that happened to my car into a wonderful experience in your well-run business. Keep up the good work!
Everyone was extremely helpful and kept me in the know with my vehicle. It looks great!
adrian padilla jr is very helpful, made the whole situation seems easy, updated me multiple times a day up to the minute when my truck was completed. Outstanding job, veru well done
Great job...very detailed! My car looks brand new when I picked it up. Thank you.
Fast and friendly service. Great communication with text updates. Top knotch!
Easiest process and great people to make this as smooth as possible. I will definitely recommend this business to friends. Thank you to Adrian for his excellent customer service, the repair staff and the front desk girl for a great job!
I am extremely pleased by the professional staff and updates. I have never experienced and would be very happy to recommend Calliber Collision and Geico. Many thanks.
Very professional group. Job was completed earlier than promised and looks perfect. Great job.
I didnt get a call when my car was ready like I was told. I had to call as I noticed the office would be closed in an hour from when I made the call, so that was the only minor thing I would say needs improvement. Staff was excellent! Very friendly, professional, and attentive. My car looks great. Im very satisfied with the repairs done. My car was given to me washed and interior was cleaned to which was great. You guys are awesome! I will definitely recommend you guys to family and friends. Great job calliber!
I loved the way my truck looked when it was ready. Thank you for the awesome work!
From The minute I called for an appointment ... to be in welcomed by the receptionist and assigned to work with Billy the service of advisor, I was in all. I was kept informed of all stages of the process of my car, called three or four times from Billy advising me of changes or from willingness to continue to offer my car would be ready in five days and right down to the wire everything went smoothly and my car looks fabulous. I want to thank everyone from the bottom of my heart for restoring my beautiful red Camaro. I will definitely be back... I have a few more items I want fixed on the car and I wouldn't dream of going anywhere else. Thank you Caliber ... I'll see you soon! Robin R
Thanks for the prompt service
It was totally radical just kidding it was very
Excellent in overall!! Thank you!
Overall I am happy that the car looks great. I am a little disappointed that the car took so long. On s brighter note Liz was great. She kept me up to date on the process. I just believe that the car should have taken less than a month.
Absolutely amazing from start to finish. Everyone was incredibly professional and I was impressed how seamless the entire process was. My car came back better than I imagined. I would highly recommend this company.
Job well done, from the second I walked in to when I drove away with my repaired car. Thank you
Vehicle Make : Volkswagen
Great service! Especially appreciate the fact that they brought my car to me when I couldn't get away from a busy day at work. Hope to not need your services anytime soon, but I would highly recommend you to friends!
Vehicle Make : Land Rover
Excellent service on all aspects.
Everyone was extremely friendly. It was great working with Liz. My car looks great! I would definitely recommend this location.
Great service! Thank you so much!
I really appreciate the kind of support that they provided to me during the repair and delivered my car three days even before actual delivery date.
excellent customer service from everyone! Adrian was especially helpful. great job!
First impression? Nice people , very accommodating with a welcoming smile.
I'm very satisfied about my car. It was completed the way they promised. Sending update is making me feel comfortable that my car is in a good place.
Thank you Caliber Collidion.
Vehicle Make : Mitsubishi
Great service, friendly staff, satisfied with repair, they completed the repair very quick.
door lock malfunctioning.
Good customer service and the car looks great! I am happy about the warranty on my car and ability to bring it in if I experience any issues.
Vehicle Make : Mini Cooper
Work looks excellent. Car was washed and cleaned. Also, extra time was spent to refresh the faded black plastic trim all around car and made to look new. Car looks better than when I brought it in and was delivered ahead of time. Great job.
Adrian was great. He kept me updated all along the way and my car was fixed ahead of schedule. He was very nice and able to answer all of my questions.
Job well done - you guys are easy to work with.
Vehicle Make : Volkswagen
Really easy and good experience from the moment I walked in. Adrian was awesome and so was Jason. Thanks
Vehicle Make : Volkswagen
Great work and very professional services.
Adrian was very helpful to fix the issue with the electrical system and took care of it right away.
Liz was fantastic and made the experience much more pleasant. Dealing with insurance is always a hassle, but she dealt with everything professionally and always kept me in the loop. Repairs were taken care of extremely quickly and I was back on the road within 2 days.
Vehicle Make : Volkswagen
Acting proficionally and in timely manner,your receptionist very polite and face us with smile .we are happy with your service.
Ali and Mahvash Ziaee
Friendly staff, great service, completed within allocated time
Thank you for all the great customer service give into me very satisfied with the service and return of the vehicle
Repairs were completed as estimated and the staff was friendly and helpful.
Billie was such an amazing help. He made me feel as though the work was done thouroughly and as quickly as possible. I would come back.
Very pleased with bully c. I will recommend to people I know Thank you again
Exceptional work! My car looks brand new.
All the staff I spoke with were all friendly and helpful. Any question I asked an answer was provided. If they didn't have an answer they took the necessary steps so they could provide an answer. I spoke with Adam, Andy and Chris. All other staff were helpful as well, they asked if I'd been helped.
Great service, communicative and prompt. Thank you.
Vehicle Make : Volkswagen
I was very happy with the whole process. I like that it's simplified with everything in one place - the inspection, the repairs, and the rental car. It made it very easy and stress free. Thank you.
They did a great job and was very friendly. Very surprise to get my at back so quickly.
Would have also appreciated a car wash like I have experienced at other collision repair locations. I appreciated the repair work done.
Adrian and team did a great job with this fix.
By far beat expectations. From Geico to Enterprise to Caliber Collision, everyone did a fantastic job and Caliber went above and beyond required repairs.
I was concerned about the initial quote on duration, because of upcoming vacation, but Adrian and team fixed it before quoted.
Everyone I worked with was very kind and quick to assist me. The car has been restored to its original condition. I'll always recommend you guys to anyone in need of your company's expertise.
Elizabeth was prompt & made me aware of the progress of the work on my car! She did everything to accommodate me in s timely manner . I wasn't satisfied with the matte grate on my car but she assured me that she would check on getting the correct part for replacement . Good quality customer service overall!
Very satisfied with the service from caliber collision employees,like to refer them to all my friend in the neighborhood,and thank again.
Clean up after they work in the car. I had a ton of white spots/stains all over my car. It looked like white/paint or dust all over the backseat with handprints everywhere
II am obligated to return to the repair facility because a piece of trim from the internal part of my vehicle was left on the floorboard. Unable to do determine its proper location, I am obliged to make the trip back to the repair facility.
Vehicle Make : Mini Cooper
Liz was very helpful and everything was really good. Customer Service was excellent and repair in my car are as expected.
Very friendly environment and professional employees and representative. I was informed regularly of the statis of repairs. This could have been a very desparing and frustrating experience for me, but the staff made it very normal even fun event.
I was told the guarantee their work, so Ni worries about future and whether the work was done properly or not AND my car looks grrat!
Great service. Good communication throughout. Timely repairs.
Very professional and accommodating. Will be back
The overall body repair looks awesome and am happy with the experience, unfortunately I recently got my windows tinted here in Murrieta before the accident, and when I received my car back there was damage to the driver side window tint, and also driver side passenger window tint... before work was done I communicated with employee tint was brand new and to be extra careful... I hope this small issue can be resolved.. thanks again for your over the top customer service and great repair...
Employees were all a pleasure to work with
Jenny and Liz were excellent from the beginning to the end.
Good job and completed on time
Thank you, for your professionalism and outstanding workmanship. I will definitely be referring all my friends and family to Caliber Collision in Mira Mesa.
Very personal, took time with each individual. Very kind. Great customer service!
I was impressed with all of the partnership right on site. This makes it so much easier when you have work done to your vehicle.
Everybody did an excellent job from scheduling to finishing up the actual repair. Thanks for your expertise.
Good job on the repairs. Can't tell there was ever damage.
Everyone who helped me was so
Kind and went out of their way to give me a good, stress free experience. Repairs were done faster than I thought and I was kept in the loop every step of the way
Thanks for keeping me updated on the progress and under promising and over delivering on the completion date.
It is very upsetting to be in an accident. When I went to Caliber Collison I knew I was in the right place. They let me know exactly what they will be doing with my car. They were true to the time they promise my car would be ready. I enjoyed the cute texts they sent to me to let me know of their progress.
Friendly staff,..timely and my car looks beautiful
Caliber Collision went above and beyond on the repair of my car.
Liz was wonderful and really did a great job taking care of me.
I felt my car was in the best of hands with Liz over seeing the repairs that was performed.I feel She is a major asset to your company and I will happily recommend any all my friend's to your location as long as Liz is there to help them in the professional manor she did me...
After they returned the truck to me (uncleaned) the window did not close completely. Now I have to bring it back tomorrow.
You made it as convenient for me as possible to have my car repaired and provide me with a rental. Everyone was nice and the process was handled professionally and in minimal time, which I appreciate. The emailed updates were helpful also.
Everything was completed promptly. And it looks great. I appreciated how well they cleaned my car.
Excellent coordination by GEICO, Fix Auto, and Enterprise Rent a Car. A potentially painful experience was ameliorated by your caring teamwork.
My car is still with fix auto after 33 days, went 3 times to pick up my car after I received a text my car is ready for pick up
1st visit to pickup my car: bumper n frame colors are complete contrast, up on my request to match up the color, body shop accepted and took another day to fix it.
2nd visit: bumper and frame color was matching on left side only, back side n right side of the back bumper didn't matched the frame color, my request to match the whole bumper n frame was accepted which took one more day.
3rd visit: it was decided they couldn't match up both frame n bumper color, I was like whatever today I will drive home my car, HERE COMES THE REAL ISSUE, I didn't even drive out of parking lot and I hear a lot of noise from back wheel of my car, which I showed it to the experts who worked on my car, initially they were not able to figure it out n I left the car at at the body shop and went home...later I got a call that the shock absorber was broken.. My question here is when I was able to hear the sound from rear wheel after driving 10 seconds, why not technicians heard the crackling sound and why was the broken shock absorber not identified initially, what kind of analysis or detailed inspection was done on a damaged car?? Ok it was not identified initially but it should be identified at least while test driving the car after fixing and before delivery and now I am really not confident on the diagnosis done by technicians on an accident car or work done there, God knows how many things are are broken inside because of the accident one more important thing seats, dashboard and total inside of the car was all dirty n dusty, probably car doors were kept open all these days while the technicians are fixing the car, it's a minimum courtesy to clean inside after they are done working on the car... After all I was totally dissatisfied and disappointed for dropping my car to fix it at fix auto miramar, Initially I wanted to get it fixed at Infinity but based on assurance and confidence given by GEICO I decided to drop it at fix auto miramar that's my huge mistake...
Good customer service all around. Good quality job. Car was finished two dats before the deadline. Will recommend to friends.
Great job! Very professional.
Thank you for being fast and efficient and for the quality work.
Very good work and customer service. I was treated wtih the upmost respect and I appreciate the time spent!
Nice workmanship. Thank you.
Good service, Very Professional and Friendly
Very good experience with Fix auto
Great job and very friendly staff.
Giving daily / continuous status updates about the car is invaluable and should be maintained and continued. Doing what you say is also very important. Kudos to all.
Great customer service, thanks
Fix Auto went out of there way to fix our Fiat. The team was honest and when the time frame for repairs took a little longer, they were always in communication with updates. I strongly recommend them.
Great job and friendly staff. Thanks!
Everything on my car looked very good and well-done. There were just a few minor details such as a small gap between my headlight and bumper and a few bumps in the paint, but overall I was happy with the repairs that were done.
Door lock not installed correctly back. At first I was afraid I could not get back in my car after work. Then the stem just fell off.
I had a wonderful experience with FixAuto. Fernando went above and beyond to made sure I understood the process and what each next step was. To top it off, Jenny, his assistant was a honest to god joy to work with. These two along with the whole staff there provide the sort of old school service I didnt expect during this process but am infinitely grateful for. Thank you so much!
Repair was great, car looks like new again and was done in just a few short days. Thank you for the fast and easy experience.
It was a job perfect thank
Was the most convenient and painless experience with a car repair I have ever had. Hope it won't happen again but I would definetly recommend Auto Fix.
A great experience. Crystal was wonderful!
Fix Auto Miramar did an incredible job on my truck and had amazing customer servie. Great all around experience with the repairs and the staff!
Awesome job! Everyone I dealt with there was very professional and courteous and welcoming. Thank you for all the hard work. My car looks fabulous again!
I'm extremely satisfied with the great job that was performed on my car, and very impressed with their profecionalism, special thanks to Fernando, and Jenny.
Vehicle Make : Volkswagen
Courteous and helpful staff. Keep up the good work!
Car was dirty and I had to wait over an hour once I got there to get my car when they told me it would be ready 3:00 the day before. Window wasn't working and was told it was fine. Looked online to see if I had the one click option on my window and I did. Guy finally took to the back to fix. There was still glass in the window had to tell them to vacuum it out. Window still a little slow to go up and down.
My vehicle was very dirty inside. No effort was made to clean it up. Had the paper floor mats in the car, covered in dirt and mud.
Outstanding service and staff. Everyone was very knowledgeable and friendly. A top notch business
No one likes being in an accident but I must say, the teamwork, communication, respect and quality of work that Fix Auto Miramar does on a daily basis is amazing! I'm very happy and will highly recommend this location to all my friends and family! Thank you Fix Auto for amazing work and making this process very easy and relaxing.
Worked extra miles to complete the job.
Excellent service and everything is under one roof. Insurance co, rental car co, and repair shop.
Thanks for making this easy.
Everyone was very nice and helpful. Work was done right and on time. Thanks
Great customer service. Everyone was super friendly and they kept me updated the whole time. They also finished the job 4 days early which was really awesome! Everything on the car was perfect.
Restored my truck to new. Excellent service, and very professional. I would recommend them to anyone. This is a role model for all auto shops. Their busy,but they do it right. Fernando, excellent customer service. Kept me informed step by step. Do not loose this asset. WOW...
Outstanding experience all around. Friendly people, great service, car looks beautiful. Thank you and Happy New Year!
We are not fully satisfied with the repair because the back bumper does not repair properly and we have told with Adrian about this issue this afternoon. He asked us to bring our car back on Monday (Jan 4th) for redo.
Thank you for the great service!
Great craftsmanship! I can't even tell that the scrape happened! One suggestion: please have the rental car available before the customer arrives, I was there over an hour before I had mine. Thank you!
The service was excellent. My truck was fixed surprisingly and pleasantly fast.
Thank you for doing such a great job repairing our car! The work was done on time as promised and the car looks better than it was before! Thank you!