Excellent job on the body work.
Great experience - thank you!!
Great service and friendly staff
Nicole was very helpful and did a great job keeping me informed!
The car was not ready wen I arrived to pick it up, the alignment of the trunk and bumper are still off, and the exhaust is rattling
The experiance was very positive
The Stafford Collision Team, Laura & Nicole was AWESOME! HIGHLY PROFESSIONAL WITH EXCEPTIONAL SERVICE AND EXPERTISE.
THE BEST IN THE STATE OF VIRGINIA!
Vehicle Make : VOLKSWAGEN
We were really pleased with everything right up until the final week. All the way through the communication had been that we could pick up the car on the 23rd, but we didn't hear anything until we chased up and were told that a lamp was broken and needed to be ordered. That last week seemed to suffer from really poor communication. We were really disappointed as the delay meant that we ended up going over the limit for the courtesy car and incurring further costs.
Excellent customer service, timely updates, job well done.
Vehicle Make : VOLKSWAGEN
Awful work, I was not satisfied with the work that this team did !!!! They did it for a very long time, changed non-broken parts! I will never deal with them again!
Vehicle Make : MERCEDES-BENZ
Very good and efficient service.This is my second experience with them they did awesome job.
Excellent service. You took great care of me and my car.
Lousy communication. Inadequate costumer service
My car took an additional 6 business days to complete. While I understood the reason behind 5 of them, the reason for the dissatisfaction is because no one called me back with updates even though they said they'd call. I had to call over half a dozen times to figure out when my car was actually going to be ready. Often no one answered your phone. I started emailing because that got a better response, but again, I had to follow up to get my updates. When my car was done and I picked it up no one went over the repairs with me. I was told to wander the parking lot, hitting my key fob, to find my car. Apparently it was more important for the 5 staff members to chat in the office and later on their cell phone than help me at the end of a business day. I've never had such terrible service with a geico xpress center and I will never be back.
My repairs were extensive. And the mechanics were executed well with no further repairs. However, one panel is not flush with the adjacent panel in the bottom rear area.
I was very happy excited to get my car back. It was done very professionally, customer service, clean work and %100 satisfied.
My rep. that I had from your collision center was supper he keep't me informed and keep his word keep up the good work
This was my second repair and the were a pleasure to work with.