The repairs seem great. Better communication around the job would've made it better for all. My car had to sit in the lot for 2 days and didn't even move just to match the paint. 3 day repair and 3 day car rental, except that TG holiday got them out of sync and I ended up without a car for the 3rd day of repair.
Good service. Very professional.
Car looks great and was done on time.
Yes totally satisfied with the auto repair of Gates but the Enterprise Car Rental was not a good experience and filthy/dirty cars.
Vehicle Make : Mini Cooper
No need to call. I thought the receptionist was not very friendly. Secondly, I was not notified my pick up appt was delayed. We travelled 3 hours and could have even extended our vacation if we were notified. Lastly, it was overlooked that a part of the trim was missing upon the pick up. On a positive, Calvin was great to work with.
Vehicle Make : Volkswagen
Matt and Holly did a great job communicating and having our vehicle ready when needed.
Top notch, incredibly fast service! Car looks amazing! Your techs did an awesome job! Couldn't be happier! Thank you!
I appreciate everything that was completed during the repair. Everyone was very kind and timely in their responses to me.
Technician (John) did an outstanding job!
I just cannot say enough about the ease of my entire experience at Gates. From scheduling to rental car pick up, updates about the process and adhesion to the timeline, Gates went above and beyond each step of the way.
Thank you for the quick response, appointment and service. The new bumper looks great!
Enterprise was too slow but you guys did great
Calvin was professional from start to finish, with great communication.
I was pleasantly surprised with the professionalism, courtesy and so far what I think was high quality work. Already recommended you to a friend. Excellent Many thanks
Very professional and great keeping me updated on status of repairs!
Everyone I interacted with at Gates was very kind and professional.
Will highly recommend Gates to anyone and everyone. Special thanks to Mat and the entire crew at Gates.
The courtesy and friendliness of the Gates team was outstanding! The repair work was very professional and they kept me informed every step of the way! Thanks Gates for a great job well done!
There were claims made regarding clearcoat repairs that were not completed. As for the replaced panels, they look great.
Gates already knows the issues. The representative misdiagnosed where the impact on my car occurred and used this to ignore some of the damage caused by the accident (even though I pointed out that damage). When I then questioned that this was not addressed, the Gates representative started by accusing me of trying to get work done unrelated to the accident rather than finally listening to me (ignoring me for a second time). The impact was a little driver side of center on my front bumper (which I pointed out and was clearly visible) but this second time, the representative tried to claim it was on the passenger side just because there was more damage on that side. I actually am now left wonder of the full damage was really assessed. I noticed that my front hood no longer makes a smooth line with the front quarter panels (it did before the accident). This was never examined by the representative and is likely a result that the impact bent the front quarter panels. But again the representative was not looking for the right thing to do just speedily working through the estimate and now I am left with a car that really is not back to the state it was prior to the accident. This was a horrible experience and I will definitely steer individuals away from gates auto body.
Really liked getting the updates on progress. People were professional and friendly. Thank you!