We had to take it in the second time to complete the work but it worked out well. Great work.
Vehicle Make : Volkswagen
The entire team was courteous, friendly and very professional. Clearly, they were all happy which reflects on the attitude of management. This was the best auto repair experience I've had in Escondido in the more than 40 years I have lived here. You are the BEST!
The customer service and workmanship was outstanding! I will definitely recommend you to all my friends.
Looks great and fast! Thanks!!
Communication was awesome
To be honest, I was a bit concerned when the Manager I always worked with had left. However, I am very happy with the new crew! The service was excellent and my car looks great. Juan was very professional even though he looked, like 12 yrs old ;I will continue to bring my vehicles to Auto Art..thank you!
I appreciated the up-dates
Juan was most excellent in each and every step in your service delivery. He went the extra mile and had a great attitude. Thank you.
Auto Art was the best thing to happen to me since the accident. I was very stressed and they walked me through everything and my car looked amazing when I picked it up. Thank you guys and especially Melanie.
Vehicle Make : Mitsubishi
You guys are awesome gonna recommend you guys feels like a brand new car excellent work!
Looks great...like nothing ever happened to it. Thank you.
Although the repair looks fine I did not like the fact that the car completion date kept getting delayed. It was scheduled to complete on 9/23 then it moved to 9/28 then 9/29. I took some time off work on Friday morning to pick up the car at 8am and at 745 I got a text saying it wouldn't be done until 4:45. After that I called them and they said they would try and finish it sooner in the day. She called me back and said it would be done at 11am, I thought it may be late so I showed up at 11:50 and when I got there my car still wasn't complete. That is not good cust service
Excellent Customer service thank you????
Absolutely top-notch customer service and employee attitude. Beautiful results, ahead of schedule. What more could I ask for? Plus coffee and snacks. I think I want to move in.
Hi, work looks great. Communication was confusing. Test messages and verbal communicated different information.
Excellent staff the experience was painless and they got my car back to me in the quoted time frame. I definitely recommend them to others.
Good front office personnel. The work that was done, on my truck, was very good. The work was done in a timely manner. Thank you very much. Nicole is going to be missed!
Pleasant, friendly, efficient, high quality work. Will use Auto Art again if I need car body work.
Auto Art did a great job on the repair of my truck and kept me very informed every step of the way! Great people! Great shop!
Very personable and friendly service through out the entire process.
Workmanship was great and the job was completed on schedule.
Lastly, love the snacks as we came directly after work and we're famished. So it was nice to have a little snack and water to hold us over a little while. :)
The reapair of the rear bumper was fine but i found a rub on the lower front bumper driver side that i believe may have occurred during the repair period. Please ask the repair crew if they rubbed against a white car. The paint transfer color is white. I can text over a picture of the rub id you can guve me a number to text it to
Your team at auto art collision made this process much more pleasant, by making sure I knew what was going on with my car what was going to be done to be able to repair the vehicle. By constantly keeping my updated via text and phone calls and making sure I knew what was done and what was left to be worked on.
Everything it was perfect I can't complain it was a great job my car looks like the same as I have from the dealer really good job everyone and thanks for that
Thank you for everything. . CRISTHIAN MARTINEZ
Great communication – – appreciated the text updates. Finished the job in record time. I would definitely recommend to those needing any auto body work.
Only downside was being told the parts would take 2 days to come in and I wasn't called until a week later. Even though that's out of your control, it would've been nice to be updated beforehand. Otherwise, amazing job!
Great customer service!! Loved everyone there, they made me feel comfortable and welcomed!!! I went in with all dents and a crash on the right side of my car, picked it up like new and it only took about 5 days! Also My son loves the snacks, he had one there & one for the road!! Thanks you again auto art!
When AAA did not show up you should have called them and me instead of waiting nine days for me to return from vacation. Also the detailing of the car was incomplete.
Job well done team.i personally liked the updates u guys were giving... definitely a piece of mind..I can see why customers like u guys..A+ thank u guys again for the great job????????
Please didn't lie the costumer
Car is fixed. Little things I'd not noticed were wrong are now right. It's fabulous!
I would be completely satisfied except some parts were left off of the car. I work in San Diego and getting to them before 5:00 PM is difficult. Now I need to take more time off of work so they can complete the job. I would have liked to have said yes to your question but the phrase was "Completely Satisfied".
The touch-up paint does not match, and it was just globbed on like a non-professional applied it. It's really not even close. I was very surprised considering the reputation of this shop.
Great job, thanks for the speedy repair, looks great.
Excellent service and communication.
Great service from start to finish! Thanks so much
Great job on time and within the budget thank you
The car looks good! I think the text messages about how happy my car was with you were entertaining.
When I went to pick up my truck there were several things not finished, door handles were not finished. Molding not installed correctly....
Excellent customer service and workmanship. Thanks for taking such good care of our ride.
Great job, looks like the original paint job.
I appreciated the follow up and dedication to making our repairs better than new.
Very smooth process with Auto Art....with insurance company no so much but Auto Art stepped up and did what they could to compensate for insurance companies faults. My car is beautiful! Looks brand new again. Hoping I never go through this again but if I do Auto Art is my place to go! Thank you Mike and Nicole
Thanks again for restoring yet another car for us!
Awesome job! Very satisfied!
Keep doing what you're doing
Great Service!!!!Great communication during the process ????????!!!!! My car was clean (Washed), I really appreciate it. They are very professional. Thank you. ????
Vehicle Make : Mitsubishi
Thank you for keeping me posted on what was going on... & for getting my car back quickly.
Awesome! Great service! Always kept me informed.
Great job" never thought my car would be fix so soon thank you.
I am getting a cornering lamp malfunction warning otherwise car drives and looks great! I especially appreciate the office staff who were very friendly. And Mike made the experience painless. Excellent customer service.
Didn't reset alarm signal before picj up
Great communication during the process, upfront pricing, and my paint repairs look great! Thanks!!
I'm very happy my car looks beautiful and all of you are so nice and friendly, thank you!!!
Excellent work and customer service
Your staff has been awesome. I have already referred you to my friends parents. You did an amazing job on my car. It is brand new again! Thank you????
Everything done great as always
The work was done in a timely manner and entirely satisfactory plus they washed my car as a side which I greatly appreciated thank you
You did such an amazing job on my Enclave. It looks like new!!! It's obvious you take great pride in your work! I also appreciated the updates on the progress of the work. Also my compliments to the extremely personable and professional staff. They were always a pleasure to deal with.
Best customer service ever!
Vehicle Make : Volkswagen
Update on progress quality of service friendly service
I appreciated the phone calls and texts as the repair progressed. Very pleased with the end result, it looks great!
The truck looks great! Thank you
Your company came highly recommended . The quoted price was very fair and I am very satisfied with the work performed. I am happy to refer to your company.
Because it is family owned and operated, I received the best service at every point of my repair. It was a pleasure working with all of you!
We really enjoyed working with you. You continued to stay in touch with us throughout the process via email, you had the car ready for delivery 3 days earlier than delivery originally stated, and the work done was excellent. Thank you and should the occasion arise, we will be recommending Auto Art.
Thank you so much! I have recommended your company before and will continue to do so!
Your customer service ethics are excellent :) my car looks perfect once again and very clean:) very nice touch! You kept me up to date several times a day and completed your work on time. Thank you, I plan to go on Yelp and give you a great review:)
Auto Art did a fantastic job on my repair. They got it done quickly and kept me updated on the progress and extimated completion.
Auto Art finished my truck early and they did an excellent job. I will definitely use them again.
Service went above and beyond expectations!
Great job and super fast service!
Im very satisfied with your work.Thank you very much for a job well done!!!
Vehicle Make : Volkswagen
You were awesome!
Outstanding service from drop to pick-up. It was more like a 5 star hotel experience. The entire team was caring regardful and conscientious. My car was exceptionally care of my car which was exceptionally returned above my expectation.
Pleasant and helpful to work with.
I had an excellent experience from start to finish. I was kept informed every step of the way and the work on my car was completed ahead of schedule. I am extremely satisfied with the work done on my car. It looks as good as new. Thanks to Melanie and the front office for the excellent customer service. I will definitely recommend your company to my friends.
Awesome job!! Thank you for taking care of my car so efficiently. Everyone was super and made a stressful situation, so much easier. I would highly recommend Auto Art and if I ever need body work done again, I will definitely come back to this shop!!
Everybody did great job...im very happy how everything turned out..
Outstanding work and outstanding customer service.
You guys were awesome, and I appreciate how well I was informed of the status of my vehicle! A!
Courteous considerate and pleasant from start to finish. Thanks.
Loved getting daily updates and how friendly everyone was
This is my third vehicle that has been taken to Auto Art ,and I have always been pleased with the quality and speed of service. Mike and the office staff are top notch along with their crew of body repair experts my cars were always 100% when I got them back.
Friendliest and most professional staff I have ever had the pleasure to meet. All my expectations met their criteria of service which was quick but done right the first time.
Auto Art was amazing and Mike and Nicole are the cooliest. They really took care of my rear. And let me tell ya... it was destroyed. ;)
Your customer service was the best. And the work on our cat was even better. Thanx for the great work.
Great job and great communication
Courteous and prompt service. Wonderful people doing a great job!
Everyone was great! Thank you Nicole and Michael I would take my car anytime to have them fix it.
Thank you so much for being so helpful, friendly, and going above and beyond making my car look as good as new!
The communication from Auto Art during the repair process was excellent. Auto Art's office staff is friendly and efficient. The repairs were done beautifully, and they finished almost 5 days ahead of schedule. It is nice to see a business take such good care of their clients & have such pride in their workmanship!
Fue un exelente trabajo mi hijo y yo kedamos muy contentos grasias x su trabajo
They we very professional, honest, and great yo work with
Thanks for keeping me informed on a daily basis, it gave me peace of mind that my car was in good hands and being checked on every day it was in the shop.thank you.
Very friendly people don't want to see them again as they say!
The truck looks absolutely great. I appreciate the quick, quality work, and will refer you guys to anyone that needs body work.... Thanks again..
We were very pleased with the
Work Auto Art did . We are always satisfied.
Vehicle was not available when promised.
Everyone was helpful, courteous and on point from the beginning to end. Job well done! Definitely would come back if I needed to. Thank you.
I appreciated being informed about the status of the car repairs. All of the staff we worked with were friendly and positive. We loved picking up a CLEAN CAR! Thank you Auto Art!
We have been very pleased with the service - conscientious, personable - thank you.
This message is from Gloria alexander ****-****-xxxx cell ****-****-xxxx.
We were very satisfied. Thank you
Very friendly and kept me well informed. Car looks great again!
Very helpful and get the job done in a timely manner thanks Nicole n Mike????
Nicole and her assistant were awesome. I especially liked the various payment options offered. Thank you for the great experience. I am completely satisfied. Annabelle T
I have never had such a positive experience with a car repair shop....ever. Auto Arts understands the difference between good customer service and great customer service! I felt the team at Auto Arts was on my side working for my benefit. I would not hesitate to use them again or to recommend them to a friend or family member. And, the results were stunning! Great workmanship!!!! Thank you!
Best auto body experience ever. Kept me updated on the progress daily. Would highly recommend to anyone.
Thank you to Mike and Nicole. Excellent work and wishing your business well.
Excellent work! Conscientious and thorough with the job done.
Everyone was very pleasant and helpful. I appreciate the progress calls which c
allowed me to plan the day and even days ahead. It has been an extremely busy month for me but knowing my car would be well taken care of was one less thing to worry about.
Her name is "Cupcake"!
Job was done when they said it was. Kept me up dated well my truck was in their hands. Auto art was professional and about their customers...
Everything looks great. Thanks a lot!
There seemed to be a couple of spots that needed buffing. The review was a bit too rushed and it was hard for me to tell all was OK. I saw the issues when I got home and had more of a chance to take my time and inspect.
Great job very curtious letting me no every step as to what was happening with my car
You guys are awesome thank you so much for your hard work,
Mike and Nicole are awesome and personable! It's obvious to me that they've got a really talented team too because my car looks amazing! I'm not a car guy but they made sure to address all of my car's problems and really clearly communicated everything that needed to be done throughout the repair process. Having my car serviced at Auto Art was a great experience and I will recommend them to all my friends and family!
Great staff. Answered all questions and worked expediently. Looks great. Very nice body job and runs fine. Back to normal!
Auto Art was great! The paint match was perfect. We couldn't even tell the car was ever in an accident. Customer service was terrific, everyone was so nice and they always updated us and explained everything to us. We are so happy with them and will definitely refer them and use them again! Thank you so much for making the repair experience so easy and nice!
Vehicle Make : Mini Cooper
Mike Castillo was recommended to me by car salesman after my own minor car mishap. I went to two different car collision repairs with almost the same estimates which I thought to be very high in price. Went to see Mike and gave two fairly affordable choices of repair or replacement of the damage part of my car. Brought my car and met hos friendly and charming office personnel. Teo days past, my car is repaired and ready. Thats is an outstanding and tremendous fast service. Thank you AutoArt for a job well done. A true American honest to goodness service. Highly recommended to family and friends so as to to the community.
Always curtiois and the car looks like new.
Always have been satisfied and we love
Mike! Only place we have taken our cars
In years. Thank you to Mike and his team!
The car came out awesome and we are very pleased with the results! Thank you
Thanks so much!!
The place to go camping is Jalama Beach...you would love it!!
The repair came out great and the car was even washed. The nice thing was the car was done ahead of time, which I greatly appreciated.
Everyone was really nice and very helpful. I would have no problem recommending you to family and friends.
The body man was amazing as was the manager of the shop and all employees
Outstanding and cost effective repair of rear bumper
The car looks like new again and I am very happy thank you
Mike is always great to deal with and treats every job as a top priority . But the great thing is that Nicole takes care of me just the same . She is an asset to Auto Art . I wouldn't take my stuff anywhere else ! They are great to deal with and the work is always top notch !! Thanks to the whole team ! Donny , Pro Traffic Services
Very professional, they did the work quickly but perfectly. I would use them again and recommend to anyone looking for an auto repair shop!
I plan on referring anyone who needs work done on their car-you were
Courteous-kept me up to date-wonderful to work with!
Please extend a hearty well done to manager Mike Castillo and everyone who worked on my car. Also please read my comments on Yelp
Vehicle Make : Volkswagen
Great Job and you completed the repair a day early. Thank you
Quick, efficient service. Car looks great.
Thank you for your timeliness and impeccable workmanship.
Fast, excellent service, we will go too you everytime!
Amazing staff, and very friendly. They always kept me up to date with my vechile.
I will be bringing my car back tomorrow because the front end was not fixed at all.
Great job.Excellent price and service. You folks can expect my referrals. Thanks Mike!
Fast, reliabe, frequent updates, thorough and professional work.
Vehicle Make : Volkswagen
you have provided me with efficient and courteous service, from start to finish.
t am happy with the work done.
Excellent service, excellent work. Honest, reputable and hard working.
I was very impressed with the whole experience with Auto Art. My car looks great and looks like it was never damaged.
I will certainly recommend this shop. Thank you to all the staff
Our family has and always will use and recommend Auto Art. Mike runs a top notch business. The work performed is flawless and is always done in such a timely manner. Having an auto accident is so upsetting but it's such a comfort to know we always have a place to take our cars and know the best possible care is taken by Auto Art. My son had his first auto accident and was amazed at the great job that was done!
Thanks again Mike and crew.... You guys Rock!
Yolanda and Adam Bryson
Bumper was replaced but plastic pad has a lump(its defected). Was informed that part will be replaced but have not heard back. I would not like to pay additional cost for this repair.
Great customer service, friendly atmosphere, good quality work, and awesome prices! I will recommend you to everyone I know!
Very professional. Fast service. Thank you
Dear Mike and Nicolle,
Your team was very professional, courteous, and understanding, I never felt that I was being patronized. I was kept informed during the repair process and aware of what was going on. The car looks great and handles like it was never compromised.
Please congratulate yourselves and your team for a "job well done". I will recommend your company to others.
they did an excellent job and I am very satisfied with the great customer service.
They did a great job and went out of their way to make a cleaner detail on my vehicle thanks auto collision
Superior, personal service. Repairs are excellent. Time lapse was minimal. Allstate picked an exceptional, family oriented company for repairs.
Could write more, but am texting.
Roy and Ilene Winter
You are the best! The office girls are professional and know their business. The car looks beautiful! The whole process was seamless from the original estimate to getting the work done before the due date. Wonderful experience again!
Car looks brand new! Great customer service.
Would highly recommend.
I was very happy with how quick my car was fixed and how well it was done. Very helpful and friendly staff. I was very pleased with the updates I received regarding my vehicles status. Overall it was a very pleasant experience.
Car looks great! Thank-you!
Y'all's did a fantastic job on the repairs on my truck. Definitely will recommend your work to others. Thanks and keep up the good work.
The work looks great and the price matched the estimate. Thank you!
The work done was excellent and was completed on the day promised. I would highly recommend Auto Art to anyone in need of auto body repair
I came to auto art because I was staying in Escondido and that is where my accident happened. My sister-in-law has used your facility a number of times and so you came highly recommended. Everyone was so friendly and so helpful and you worked with my schedule and where I live iand my travel time and I really appreciate it and you did a great job on my car thank you
Always great working with you guys. Thanks :)
I was very happy with their fast & friendly service.
You guys really did a awesome job. My car looks like brand new again. The staff are friendly and Mike give us reasonable price for the repair of my car. Thank you to all of you. We are happy with your service.
The Staff at your shop were extremely accommodating. It is a pleasure to have found such considerate and knowledgeable people to help care for my car. Thank you.
Great job. Will use you again, refer others to you & review you on yelp :)
Did a great job in finding US made replacement part and helping me with my problems. Thanks again. Joan R
Kudos to the staff and employees of Auto Art Collision. Professional and friendly and very informative in updating progress. Takes some of the unknown out of the stress of accidents and auto repairs. My best to all of you. Ellen C
Excellent job; and FAST; and WELL DONE! I will inform Farmers re: my wonderful experience.
The car looks great and it was done in a timely manner.
you wee through, did not take long and you cleaned up my dirty car with a wash, fantastic,
I would recommend Auto Art become an appraisal location for USAA.
Customer service and satisfaction are their top priorities. It was demonstrated from the initial contact until I picked up my car. They were prompt and did exactly everything they said they would do. The daily progress reports were a surprising added touch. Mike, Sandy and everyone else I interacted all had the same goal in mind and that was to provide excellent customer service. I was very impressed and completely satisfied with the job done on my car. Without a doubt, the best experience I've had or ther than Nordstroms! Would certainly recommend and use them again should the need occur.
Everyone was do nice and professional. My car was done very quickly and I loved the updates they provided! Will recommend to anyone that needs this service!
Vehicle Make : Volkswagen
Very appreciative for the over and above customer service and the great work that was done and will definitely spread the word that Auto Art is the place to go for great work and kind and friendly service.
Thank you again!!
I was very impressed that you were willing to bring my car to my house and return my Rental car for me! The service I received was always friendly, and the work was done in a very timely manner. Thank you for going above and beyond my expectations, you have my recommendation!
As with my previous vehicle I had repaired at Auto Art, my experience and the work was excellent. I would continually recommend Auto Art to anyone I know who needs body work. Thanks!!
The staff was very friendly and helpful. They made the car repair experience very easy and did a wonderful job.
I appreciate the daily updates. My car looks fantastic and overall I am very happy. Great customer service.
JOB VERY WELL DONE .... THANKS TO YOU LITTLE DIESEL IS ONCE AGAIN HAPPY ON D ROAD .... THE EXPERIENCE WITH EVERYONE AT AUTO ART WAS GREAT ... THANK YOU MUTCH FOR GOING WAY OUT OF YOUR WAY TO HELP US .... EVEN THOUGH YOU DID NOT HAVE TO, YOU TOOK GREAK CARE OF MY LITTLE MULE .... HOPE YOU HAVE A GREAT WEEKEND.
There is a small rattle in the door. We are happy with the work but need to revisit to have some small repairs.
Great job, finished ahead of time promised and your entire staff was very friendly and attentive.
Great service. Very welcoming people in front office.
You guys were so great! You made this such an easy and smooth experience. Thank you!!
Great service and my car looks wonderful!
You are very nice and polite. I also like how you had the AC running for my car when I picked it up. Thank you!
Excellent service from initial engagement through repair process and delivery of my completed vehicle. I would highly recommend Auto Art to anyone needing car body repair.