ALWAYS VERY HELPFUL AND VERY POLITE ALWAYS THERE WHEN YOU NEED THEM.. KEEP UP THE GOOD WORK
Initially when brought my car in you seemed to be very disorganized and did not have any ideas that I had called in 30 minutes before I got there. Your follow up was not acceptable. Your convenience seemed to be more important than your clients'. I never received a direct answer to my question. Very disappointing. This my second car I have brought to your shop and surprised with lack attention to my needs or my convenience this time.
You guys did an excellent job on repairing my Infiniti, crew scored above and beyond and should be recognized. Car is back to perfect shape, cleaned and detailed upon delivery. Cindy my advisor is awesome keeping me posted on repair status and worked throughoutly in the entire repair process. Bravo!
Cindy Perez was terrific, put me at ease immediately and delivered a finished product ahead of her first estimate. The workmanship is perfect. I will definitely recommend this auto body shop to others and do a favorable review with Farmer's Insurance.
Great service. Cindy did a terrific job keeping me informed . Very satisfied.
Thank you Hector for your outstanding customer service. My car is like new and I am very satisfied with the repairs.
Services were excellent from all of your team
Douglas Auto did an amazing job on my truck they kept me informed on the progress on a consistent basis.
I was met by professional people esoeciallt shawn whocintunuallt uodated in the repair status
In fact my car was ready two days befire expected
Vehicle Make : Mini Cooper
Shawn was very helpful and patient at answering all of my questions! The experience at the shop went very smoothly!
They fixed my bumper and all of the rear sensors. I drove my car home and the next day when I turned it on, it gave me errors that the rear sensor was malfunctioning. So I now have an error light and error messaging when I drive my car. I need to return so they can fix it
Great service. It would have helped save me time had the Entrerprise rental car been available at the body shop when I dropped off my car as I ended up waiting half an hour to get picked up by them.
I loved the paint job on the hood. It's wonderful. The service staff were very friendly and knowledgeable. However, there are some fluorescent green arrows painted on the side panel that won't come off. Also, near there the paint has been stripped off. It is only a very small section, but I am sure that there was always paint there. Now it is just exposed metal. While I was very satisfied with the new hood, when I opened it up at a gas station a short time later, there was a plastic panel that was loosely hanging on. I was pleased to see that your servicemen had cleaned the engine though. The new plastic pieces that go under the tires do not to be flush, and they bend and buckle at different places. Finally, after I read your brochure that you gave me, I noticed that you pride yourself on cleaning the inside of the car as well to exceed expectations. Unfortunately, I noticed a lot of fine white dust in my car that was not there before I submitted it to you. I have tried to be fair in my comments and I hope that comes across.
Everything was done in a professional manner. I will recommend to friends and family
Wonderful staff treated you like you where family, car repair were perfect and I liked that they kept you inform throughout the process.
Great service and a speedy repair.
Do good job and good service
Shawn was professional, friendly and helpful. I appreciated the time he spent explaining about the repairs to my car. I also liked that it was washed and ready to go, when he said it would be. Thank you!
Professionally done, expertly, and on time.
Shant kept me informed throughout the process. The car looks great and was completed ahead of schedule. Thank you.
Vehicle Make : Volkswagen
Appreciate working with Mr Shawn Sardariani who provided a very professional help and was efficient to deliver in sufficient time.
Appreciate working with Sossie who explained things and made it easy to understand the process...
May God bless you all richly..
The service was excellent and I was told about everything that was going on with my vehicle.
They put a rush on the job for me to help out with time constraints withot my having to request such. Car was also returned looking much better than prior to accident. Couple small extras.
I was completely satisfied They did a wonderful job
on my car. I would recommend you to anyone.
Douglas had repaired my wife's VW some time ago and I remembered not only the great restoration job but the strong and customer-oriented "infrastructure." From appraisal to completion, that experience was top-notch. Same thing this time. I couldn't be happier and have told several people today how very satisfied I am with Douglas' service, attention to detail, and customer-based approach.
Vehicle Make : Mitsubishi
Fast efficient service and friendly knowlegeable staff!
Service was professional....staff was extremely courteous..my car looked great!!!
Swirl marks, interior marks and smudges on pillars near windshield, grease, stickiness on the steering wheel, parking assist not working properly (not sure if related to bumper installation), key sensor deactivated.
Everyone was very helpful, a job well done. This is the second time I have used Douglas Auto Body.
This company is amazing. Very helpful and down to eath. Service was more than great. I would come back again.
I'm glad they keep me inform & let me know exactly the car is done.
Also happy to see friendly people.
Staff was very nice. Brenda Kyle was very helpful when I first came in.
Vehicle Make : Mercedes Benz
Very professional, work looks great. Communication was excellent
I was impressed with the work you did on our car, the courtesy and professionalism of everyone I came in contact with at Douglas and the speed with which you cpleted the job. I am happy to recommend Douglas to all of my friends and colleagues!
Thank you Douglas Auto Body & Paint!
Stephanie & Mark Zalin