Job well done and complleted ahead of schedule.
The service was excellent, the text updates helpful, and it was completed sooner than I expected. The staff were very courteous.
Excellent communication, good job
Thank you Jose for explaining how the insurance company's operate. Also for making my car look like it was.never.in an accident. Also thank all who worked on my Higlander 2011.. It looks great.. 2 thumbs up for also being patient with me as well. And also working with my schedule and the 3 times i had to reschedule. Great people Caliber Collision has working for them..
FRIENDLY AND COURTESY would recommend them to other customers.
First, I was greeted with a warm, polite manner. I had made an appointment and didn't have to wait as Jose was ready for me. He shared empathy when I explained what happened and reassured me about Caliber Collision. He even gave me a tour of the facility and how the vehicles are processed. Each bay organized and work area was clean. Top class first impression. My service advisor, Carlos, kept me well informed through each phase, even how he ordered parts based on my insurance provisions. The car had a part that arrived in unsatisfactory condition on a Thursday. Carlos was on top of reordering the part. It could had placed the completion out to the following Monday. Friday, Carlos called and the car was ready that late afternoon. The front bumper that had to be replaced had perfect, precise color matching. I do know and was a little concerned with the dye lot on a plastic part that could have a slight color variation from the original color of the car. The match of paint color is perfect, and beautiful workmanship. This was my first accident after driving for 25 years. I never want to experience one again. If I do, I know my vehicle will be in good care with Caliber Collision. The Tucson Caliber Collision team is Top Class. They take care of their customer's needs as much as their safety. Caliber Collision is also involved in our community making lives better. They truly have a golden heart. I'm not only proud of the work they did and how they treated me, I'm proud of each one of them for who they are. I want to "Thank You All", at Caliber Collision.
The staff was courteous and professional.
Fast and friendly service!
All the people and the service was exellent
Carlos has been great, again!
Excellent customer service, friendliness and respectful treatment.
We would recommend Caliber very highly especially Jose and Amy.
A huge thank you to Lalo also for going the extra mile and for cleaning the inside of our vehicle .
Fabulous job all around!
Courteous. Beautiful work. On time.
Very professional and great communication
The text updates were great, each employee was very friendly and always answered every question and concern I had. My car looks great! Overall excellent experience.
I just want to say thank you to Jose and everyone they did a great job! And the car looks beautiful just like new
Vehicle Make : Volkswagen
I would like to say my experience was over and beyond Excellent! The whole staff was great! Especially Carlos he's an awesome manager.
Thank you again for all you're help.
Very impressed with service. Appreciated the updates. Car was done early and repairs were completed professionally. Would recommend Calibee to friends.
In the updates I was told the car was expected to be ready by 4/3. Instead I get a call that's it's ready 12 days early and I only have 24 hours to pick it up. I should have been given a more accurate timeline so I could have planned accordingly. Luckily I was able to move my schedule around, not very considerate of my time.
Good staff. Upbeat attitude. Excellent repair and finish work.
The staff was friendly and professional. I was happy with car repairs. They even cleaned my car too
Great service and super fast and couldn't be more happy about the results
Great customer service from beginning to end.
Very happy with all parts of the experience, thanks
Everything thing looks like nothing ever happened.
Very excited that the work was completed early. I liked that they kept me informed throughout the process. They were professional, friendly and knowledgeable.
Great job. Very pleased with results. Would recommend Caliber to everyone.
Very helpful and kind service.
Friendly, great job, vehicle looks beautiful
They have excellent customer service and does great work. Will use them again.
Very professional and great customer service . didn't have to worry about the repair.
Everything was handled professionally and very efficient.
Professional very helpful, and job was well.
The staff was amazingly courteous .The personal repair gentleman, MR. Carlos was so wonderful way above what i expected.MR. Carlos kept us up to date with text messages often,just as he said he would. The car looks amazing ,like our car was never in a acident .I se why state farm recommends caluber collision, their work and employees are beyond COURTEOUS AND PROFESSIONAL. I will recommend C.C. to everyone. THANK YOU !!.SINCERELY, GARY AND Rhonda S
Very satisfied with the work that was done! Showroom quality!
Communication by Carlos was very informative and helpful.
My car looks new again. I'm very happy with the outcome of the body work and paint done by caliber collision. Very satisfied customer.
Carlos was helpful, a good communicator, respectful, and timely. I would recommend him.
Fantastic job and you repaired in in a absolute timely manner. Thank you it looks Awesome
Carlos was very customer oriented
Vehicle Make : Mini Cooper
Fast, friendly, easy to work with
Carlos has the best customer service, took care of my car and me very well, He is detailed and professional.
Thank you Carlos, and thank you Caliber Collision your work is perfect.
Fast notifications with each step of repairs.
Carlos was knowledgeable and efficient. Amy did an excellent job coordinating the times and rental car. Both were very polite and friendly.
Carlos was very professional and courteous. He turned a bad incident into a good experience. Amy was also very kind and professional.
Great staff and timely service.
I was very pleased with the friendliness, knowledge and quality of workmanship displayed by the people at Caliber. I'd recommend them any day!
Carlos was very friendly and made sure I knew what was happening every step of the repair. I will definitely use your service again
I was given a completion date of January 13. The car was ready on January 5. I was stressed about not having a car until January 13. I think a more realistic date would have been more appropriate.
I really enjoyed working with Carlos. He was punctual and knowledgeable throughout the repair process.
Vehicle was fixed in a timely fashion. A service
Very fast and always kept me up to date on the whole process
My Experience Was Magnificent. Amy, Did A Fantastic Job At Making Me Feel At Home And Making Sure All My Paperwork Was In Order. Carlos Is Excellent, He Didn't Just Do His Job. But He Actually Put In Overtime To Guarantee An Exceptional Body Of Work. I Couldn't Be Happier With The Overall Quality Of Service Provided. You Guys Have Amazing Staff Members, I Just Want You To Know That. I Am Glad To Be Apart Of A Family Of Such High "Caliber".
All of the staff we worked with were very friendly, professional, and helpful. Everything from answering all of my questions, helping us get our rental car, and keeping us updated with the status of our car. I will definitely recommend your company to others! Thank you!
Was speedy process still reviewing everything that has been done
Compared to the other repair shops this was the most enjoyable experience. I was always being updated, the job was done early, and they even cleaned my car at the end. Excellent work.
Excellent customer service from the first phone call to completion of repairs. I was a little skeptical at first however I am so Pleased with my overall experience.
Friendly staff, fantastic repairs
Carlos was very nice and pleasant to work with. It was nice having the enterprise people pick me up from the facility and being able to return my rental car from directly from Caliber. The whole process was pretty painless
Carlos was wonderful to work with! He provided amazing customer service.
The courtesy was excellent. Carlos was tops
Very professional. Answered all my questions. Treated my car like it was their own.
Beautiful job. Awesome people to do business with. :)
I love that they were quick and called me within 24 hours to say they started repairs
Great job and awesome professionalism...the repair work is top notch and the customer service was stellar!
Everyone was very nice and the work was done very well. Kudos to Caliber Collision????
Carlos Castro was very thorough job from start to finish. I has clear communication throughout my service time. There is a chrome molding piece that is on back order and he will call me when it arrives. Thank you for such great service.
Very professional, courteous, and responsive.
Vehicle Make : Oldsmobile
Carlos did a wonderful job. Thanks
Thank you so much for the excellent job on my mazda!I am very pleased with the result!
Vehicle was not ready for delivery
Needed one thing fixed.
My car looks like a million bucks after utilizing Caliber Collision to repair the hail damage I had. Everyone was extremely helpful and kind! I would definitely recommend Caliber Collision to a friend.
Employees personable. Took me through whole process. I did not have to go through the maze of rental car experience. All went great
I was thrilled that excellent repairs were completed ahead of schedule.
The work is fine. But when I got the estimate I decided not to involve my insurance. The final price was high enough, I would have involved my insurance, but 4-5 weeks after the incident is a little to long to report an accident to them. Oh well...
Thank you Carlos and Blake for helping us resolve our issues post repairs. Car looks great!
Communication was thorough and timely. Repair was well done.
Great and prompt service.
It took much longer than what we were told it would
All my interactions were very positive. I came in with my rental car tire flat and all the guys in the shop got me fixed up. They were all very nice and pro-active. Best body shop experience I have ever had. The lady at the front desk needs to work on her customer service skills. Everyone else was great. THX
My car was returned earlier than promised. I was kept very informed about the status of the repairs and the staff was very nice and accommodating. Definitely will refer people. Thank you
Very friendly. Good service.
Vehicle Make : Volkswagen
They finished the job.
Vehicle Make : Volkswagen
You had my car for 10 days for which time I had to rent a car that was not covered by my insurance. You didn't even do the estimate for 3 days, didn't return my calls, and when I did get through to you, you said "it got busy and you got backed up!" You should have paid for five days of my rental car as it was a small repair that no way should have taken 10 days.No one seemed bothered by that but me!
We,received the best customer service ever. Really Super happy and a great experience. Will definitely recommend and return for any service needed the manager Carlos is so professional and super nice. And everyone in the office is super friendly. Thank you for a job that was professional. Lisa Holder. :)
Vehicle Make : Volkswagen
I am now completely satisfied but there were some hiccups with the repair. When I went to pick up the car the first time it was clear that the door the new door had not been properly attached because there was a huge gap between the new front door and the passenger rear door. There were also some items in the car on the floor, in other words the car had not been completely cleaned up. Then, after that was fixed wh p
en I went to pick up the car there was significant road noise that had not been present before the accident or the repair. So I had to return the car again. Subsequently, The team reattached the door more properly and added or fixed the weatherstripping, and everything is now fine. So, while there were some hiccups, everything was addressed in a very timely fashion and Carlos my service advisor was extremely helpful at all times. So everything is OK now but it could have gone more smoothly. Satisfied with the service and the ultimate outcome!
Great job, and really fast!
Everyone at Caliber was so helpful! Carlos was able to get me in quickly to assess the damage on my car and get it scheduled for repairs. I was kept in the loop about my car and tech timeline for repairs. The car was finished must faster than I had anticipated which was fantastic! The text message system for updates about my car was a fast and convenient way to receive information-I wish more businesses were able to do something like that. Thank you very much for having such great employees who go above and beyond to give their customers the very best service.
The crew were great by keeping me informed of the progress of repairs. Thank you.
Overall the experience was good but not great. The communication emails were nice but apparently automated so impersonal- and they STOPPED 6 days before the date the car was supposed to be ready. I received no response emails I sent in reply to emails requesting status updates or most recently a copy of the final paperwork. And the repairs took a week longer than we were told but if I hadn't pursued getting a status update I have to wonder if there would have been any communication of the delay.
10 out of 10 satisfaction! Great communication during the entire process, lifetime warranty, 2 thumbs up!
Caliber Collision did an outstanding job on my vehicle and was done ahead of time.
Great experience start to finish. Wish the accident hadn't happened, but Caliber got me back on the road as painlessly as possible.
Fantasies service amazing emploeed,receptionist as well as Carlos! They both deserve many kudos !!
You guys were great. Thank you
My car looks better than it did before the accident,they did a awsome job
Outstanding work was done by terrific people. Thank you.
On a scale of ****-10. The job and customer satisfaction was a eleven! Thank you!
The car is beautiful; it runs great. The Caliber people were wonderful.
Customer service was amazing. Employees very knowledgeable and helpful. Thanks Carlos!
Reliable and do good work. .very good communication
Caliber is a body shop we can trust!
Thank you !
Carlos was Amazing...helped me understand the process and gave me knowledgable information I didn't have!
SO PLEASED! This is I think my 3rd time using Caliber and I'm so happy I keep coming back. The day of estimate they offered to keep and start right away....awesome! Within 10 minutes, Enterprise was there to pick me up and take me to get a rental. This was Monday. I received updates the entire time and by Wed afternoon my car was ready. I was able to swing in, leave my Enterprise rental at Caliber and leave on my own car. Such a smoothly process. Thanks to the Caliber team! See you next time ;-)
Job well done in a very timely manner!
The exterior repair looks great, however the inside of my car had a thick residue on the components and dashboard. It appeared that the interior of car was not covered to protect from debris from the exterior repair of my vehicle. I called and told the advisor of how my car was returned to me. He apologized and offered me an inexpensive car wash that does not have man power to clean the inside of my car. A bit dissapointed with the proposed solution from Calibur. Carol N
Several promises were made and were not kept!! Most importantly my car was supposed to be completed on 4-29 and it was not ready until 5-23!! That was an extra month I was without my car! So not too happy with the service but the work was done exceptionally just not happy with service and my car was dirty when we got it back!! Really you couldn't have washed it for me?!
I was completely satisfied with the repair and customer service thank you
You guys did and expert job....even fixed the scratch on the rear bumper, and that wasn't done in the accident, the garage door scratched it....Thanks, Barbara
very friendly staff, they exceeded my expectations with a speedy and complete repair. even washed my car!!!
Everything was done wonderfully and am so impressed with how well the paint was matched! It seems though that the bumper was not reattached correctly as it is not flush all the way around. I called and the staff was very friendly about it. I am taking the car back tomorrow to have it looked at.
The front left headlight got scratched in the accident. Part of the restoration you did was to polish out the scratches. That lense was newer than the right one because it got replaced around 2012. Now, the left one you redid is cloudy, much more than the original (2008). I would think it would at least have been brought back to the condition of the (right)original lense.
Simply put this was an outstanding experience. Of course, no wants to be involved in a car accident but if it does happen the company that you want to repair your vehicle is Caliber Collision. From the first phone call to picking up your repaired car it is an experience that is totally positive. They do an outstanding job!! Carlos Castro was especially helpful and knowledgeable. Thanks to everyone. Ann H
Excellent service on a job well done. We were updated with our car's progress every step of the way and the job was done a lot sooner than we had expected.
Been there before, came back again. That says it all!
My car was ready early & it was clean too! Would recommend Cailber to friends & family.
I was very pleased when I saw my head lights had been cleaned and looked new. I had paid twice to get them cleaned and they still looked yellow. Thanks for doing a great job.
The whole experience was as it should be - simple, easy, non stressful. We were well informed by friendly people with a professional attitude thus the whole experience was a non-issue. This is how it should be. (Jim - retired Service Manager)
Front desk service is incredible and concise, well organized and well timed. The technician was friendly and knowledgeable to all questions asked.
I loved receiving regular text updates. When I called regarding a part that was difficult to track down you were straightforward and honest. I will consistently recommend Caliber Collision anytime a recommendation is needed.
Everyone was friendly and helpful throughout the entire experience!
Awesome service thank you for your great work
You guys are so amazing, and I am very satisfied with with my car repair, it looks so new like nothing had happened to it before. I really do appreciate you guys so dearly.
Great experience , fast n accurate procedure! Very well recommended !
Car looks great & we appreciate the update texts while the car was in your shop, thanks.
David took care of our repair, rental car, kept us up to date and informed about progress. Couldn't have been more satisfied with repair and customer care. Thanks again to the whole team.
They are always so friendly there!!!they always do great work!!! I have always been very satisfied!!
Would just like to say thank you to Rick and the entire team at caliber! You guys were awesome!
Excellent service and friendly people!
Very professional, kept me informed of progress
Outstanding work accomplished and awesome people!!
Thanks for a great job and getting it done in time so that I was not late for work!!
Customer service was awesome. Only complaint is the bumper doesn't line up with the rest of the trim. A small gap on one side and not centered by about ****/4" on the other.
My car came to you shop on Feb. 12th. I got it back today March 17th. The original date of completion was supposed to be March 4th. Initially I was content and some what impressed with the text message updates. My faith and patience started to give when I received a text stating my car was near completion and on schedule on March 3rd, only to call in the afternoon of the fourth and be told that my bumper just arrived and the car would not be done until Tuesday or Wednesday the following week (at to 5day delay). I experience was further damaged when I was told the day of completion, that now a air bag sensor and the seat belt where broken and it would be another 2 days (due to parts and labor). You can imagine my frustration when the 2 days were up and now I was being placed on hold for 20 minutes and my calls were not being returned timely. All of the above happened while David Maher was assisting me. I finally demanded to talk to someone else. I was given to Richard Colston. After a few hairy situations with the Toyota dealership and another week my care was complete. I would just like to say Richard provided me with excellent customer service. He called frequently and provided me with the facts whether good news or bad. He even provided me a rental was the Toyota dealership ordered the wrong parts.It was only today that I realized he was the manager. I am in Healthcare and the biggest complaints we get are rooted in poor communication and not letting the patients know what's going on, and how long it will take. I believe every service industry deals with this. Thank you for your time.
I had a very good experience from the first call, during the initial estimate, and after the work was done. The folks there were friendly and professional and definitely were committed to doing a good job.
The clean car after was a big plus, too!
David was PHENOMENAL from the time that I met him on Monday
until the time I picked up my car today! Thank you!
Thank you for the good and on time work.
One phone contact was rude & hung up at call canter. Other than that very good experience.
From the minute you walk in and are greeted by Amy and next handed over to David you feel like you are in great hands. I really like the text messages to let me know the progress. Very professional but also very light and amusing. Nobody wants there car in the "shop" but if I ever need mine there again, I know where I will be taking it. Thank you!
I appreciate the updates I received and am impressed with the finished appearance of the damaged area.
Very Good customer service
Great service in all areas. Thank you!
New bumper scratched up, dent under trunk still scratch and trunk still of alignment. I was told they woul fix it all and come retrieve my car for further repairs. So all in all a little irritated the attention to detail was not there, but in the end they are going to get it fixed all the way.
Everyone was absolutely professional and exceeded my expectations. Especially Rick, who was so helpful in coordinating my repairs and lease return. It's so rare to have such outstanding customer service and I will certainly refer anyone I know who needs services to go to caliber collision!
Excellent job, now on to the second vehicle. Would not have do this if the first was not well done.
Customer service was great.
Employees were kind.
The area repaired on my vehicle turned out perfectly and looks brand new. I appreciated the professional, and courteous service my daughter and I received by Amy and David at Caliber Collision and would highly recommend this company to anyone seeking bodywork. Thank you for a job well done! Yvonne Y
Everyone was friendly and helpful and provided great customer service. It was actually pretty easy to go through with it.
Professional staff! Kept me informed of the entire process. Thank you Caliber Collision for making a difficult time for me easier!
I had an excellent experience with everybody at caliber you guys did a great job thank you very much
Professional all the way around. Thank you very much John K
It was great and it was fixed with out a long wait time
Vehicle Make : Volkswagen
Friendly, professional, and super helpful staff. Love the daily updates. Car was ready much sooner than expected. Overall excellent experience, will definitely recommend.
The job was completed with expediency. I feel the personnel dedicated the additional effort to complete the repair.
Great service. Very professional and made the process convenient
Solid customer service and workmanship
The whole team at Caliber made the repair process so easy. Excellent customer service and a job well done. Thank you!!
Amazing job in a very timely manner. Thank you so much!!'
Jason was wonderful! Van was done quicker than we thought and that was so appreciated because we have a Handi van and the best way for my husband to get around! Thanks for everything!
Delivered the car to my home
I am happy with the way I was treated and kept up to date with progress. David went the extra mile to get my car to me in perfect condition. Thank you I will use you again. I am already a repeat customer and will continue.
We were treated very professionally and and with respect ..Thank you
Great work. Great customer service. Nice people.
Job was done well and customer service was executely perfectly!
You folks were tremendously helpful and quite professional. Thank you.
Both Amy(?) and David were very friendly and professional, answering all of my questions. My car was ready when promised. I will be glad to refer Caliber to friends and family. Thank you.
Everyone was very friendly and so extremely helpful. Great experience
Thanks for being flexible with my repair!
You did a great job. Looks brand new. Thank you. Great customer service too
Merry Christmas and Happy New year.
Thank you all for a job well done.
Thank you. As easy as could be
Kept me informed during the repair process great job. Thanks
The professional approach of the entire team in the way they greeted us, walked me through every repair and what was found beyond the initial estimate as they dismantled the car the end result looks factory new and the car performs excellent.
Great customer service. Such a nice group of employees who all appear to like their jobs and they all work together so well. Nice to see that.
Appreciate the text updates on the status of the repair and the flexibility of taking you to get your rental car or dropping it off. They make the whole experience convenient and easy. Second time with them and it won't be the last...if I can avoid hit and runners that is. But highly recommended for sure! Thanks again!
Call me if you want explanation!
This was our second repair job done for us. Both jobs were expertly and quickly done. I also enjoyed the texted updates on your progress. We are glad that State Farm recommended you. We shall return when we have a need. Thank you for excellent service.
Thank you for the courteous service and great repair work
I am extremely impressed with the professionalism displayed at Caliber. I was updated regularly with the progress of my vehicle, and was notified of all things happening. Extremely professional and yet personal at the same time. Loved my experience and loved that I could trust my car with the Caliber.
Car was done when they estimated it would be. Car looks good. Everyone was professional and friendly.
Love the professional, friendly, attention-to-detail service! Both Lalo and David were wonderful. A great experience.
You guys are great! Thanks!
Great work and great people!
My abs light was not on prior to accident and still is. Not comfortable
Well where to start. The entire front fairing below the front bumper, had zero bolts holding it back in place. They were not missing befroe and are missing now. The windshield washers aren't even hooked up so they don't even work they worked before. The windshield plastic piece that sits below the whipers isn't the correct peice or part so the whipers don't sit properly. I trusted this place now I have to return it to get it fixed. Definitely below satisfactory.
We have always appreciated the good service and friendly employees. Also like the frequent calls to keep us updated on how repairs are going. Love doing business there.