3 re time you have done work for us and always quality service shows
Vehicle Make : Mini Cooper
Extremely satisfied the way I was informed on the progress of repairs to my car.
Very happy with results of repair. Also was very pleased with the updates as repair was going on Any questions we had were taken care of promptly Thank you Bill for all your help Also like to thank girls at front desk.
Larry and Phyllis Abrams
Being hit by a car as a result of no fault of my own was stressful. being without my car for 76 days added even more. But Bill helped me through it. he sent me daily text messages keep me posted and it really help the situation out a lot. I didn't have any real communication outside of him I didn't feel I needed too. I fully trusted what he was telling me never question what he told me and appreciate it so much that he took the time to send me those text messages to keep me updated
Very happy with your work. Our truck looks really nice.
Great customer service and thank you so much for keeping me updated while my truck was being worked on. Definitely will be suggesting your business to friends and family. Lastly the convenience of dropping off my rental from Enterprise at your location is such a convenience. Thank you again
I was extremely pleased with the customer service from Bill Saxton: he was informative, genuine, and did not rip me off--most important. I will be referrinter people here for sure.
Very proactive and kept me informed of the status.
Jeremy is awesome to work with! Always kept us updated on the progress of the car being fixed. They had to order a replacement hood, well the hood that came in, didn't meet their standards and so they ordered a new one, pretty awesome to let us know that as I can only imagine some places wouldn't even check that.
Repairs are flawless! Front end looks brand new!
Great customer service!!!
Thank you Jeremy and Caliber Collision for the great customer service and excellent repair job to my vehicle.
Very courteous and car looks great
Fantastic and fast. My car was returned in like new condition and the service was great
Great job, I was kept up to date throughout the process
Richard and the Caliber team were the best, would recommend Caliber to everyone. Would like to Thank Caliber and Richard for a great job done on our Chysler. THANKS CALIBER AND TEAM
Great service, sound work!
The texting system works great for updates, however I would like at leadt one phone call when the estimate changes and/or when the vehicle is conplete with repairs. Overall, great service and hospitality
I love the text communications I got about my car. It helped me know when to expect my vehicle to be ready. Everyone was so kind and helpful. Bill was great! My car turned out beautiful.
The repair went very smooth and finished in a timely manner. Thank you
Everybody was very helpful and made sure the work was done right.
Great work and communication throughout!! 5 stars!
So far the car is running great. STAN AND Jeremy were extremely professional and knowledgeable. It is my 3rd repair. It seems like a whole new staff. So much better than the ptevious visits; before Stan and Jeremy were there. THE CAR LOOKS GREAT!
Bill was great. Kept me informed thru out the whole process. Office staff very friendly. Great place to do business at a bad time.thanks bill and staff.
Car looks great! Richard was very thorough in going over the repairs performed. Thanks much!
Bill is an awsome adjuster, friendly and puts one at ease to trust the repairs to him. The daily update on vehicle progress is great.
Thank you for a great repair job and thank Bill for being a great employee for Caliber
My experience with Caliber literally couldn't have been any better.
My highest praise and recommendation.
Receptionist and Mr Rosales were great, asset to Caliber
I really enjoyed the experience. I was lucky enough to have a car to borrow but they offered to contact a rental service for me if I didn't.
Thank you for gettin my charger fixed and back on the road , it looks great
It was quick in and out in a week . I was kept informed about progress during the entire process. The car seems fine and handles well . No complaints . I would recommend this company to anyone
Excellent job done , and in a fast time period ! Satisfied with the experience!
I won't use anyone else. Painless, easy, outstanding service. Did a great job. Thank you!
My entire experience with your company was exceptional. Bill Saxon took care of everything and kept me well informed.
Bill was great at keepin me informed, very niece and professional. Everybody I worked with or spoke to treated me with respect and courtesy.
The work was done great and ahead of schedule.
I loved getting text message updates on the status of my car!
Your service was timely and so far everything seems good
All good. Repairs and information delivered in a timely fashion.
Efficient. through. courteous.
Very professional, on time, good communication
Vehicle Make : Volkswagen
Caliber Collision's customer service and constant communication was the best we've ever experienced from a vehicle repair shop. Thank you for the quick, thorough, and excellent repair of my Volkswagen Passat. We will recommend Caliber Collision to all our family and friends.
Very courteous, easy going, and knowledgeable.
Their service was fast and friendly.
Progressive and Allstate will demand you perform the repairs, you will no longer be contacting me for those issues. For my part I will definitely see you in court if you refuse to fix the hood and perform quality work, it my right to get quality repairs you quoted. I am 100% serious about fighting for my right to have quality repairs. Progressive suggested I take legal action, I hope it won't come to this but the paint is very low quality
VERY happy with the work done!
Work completed very quickly and they fixed everything they said would and more bull was always available and very helpful.
Vehicle Make : Volkswagen
Bill was truly great! I would recommend this shop to anyone because I had such a great experience!
Rich did a fantastic job on my MDX. Like brand new!
We are happy with the end results but when we initially went to pick up our vehicle,it had not been fixed completely and the service advisor told my husband that it had been like that-in other words it was not part of the repair. My husband had to persist and when he spoke with the manager,he indicated that the vehicle repairs were not completed and so we had to leave it for a couple more days so that they could complete the repairs. We were very disappointed and t should not have to be an argument to have it fixed correctly and completely.
From day one to picking up my car, everyone involved was polite and knowledgeable, concerned and very professional. Extra kudos goes out to my service advisor Richard Rosales for listening to my concerns and being super responsive to giving me my SUV back as good as new. Barring the circumstances for my needing Caliber Collision, I am very pleased and would definitely recommend others to get their repairs done there.
The stuff are very nice and kind. I am satisfied.
Richard Rosales was my service advisor and was terrific. I am very pleased with the work done on my van. Work was completed earlier than expected!
This is the second time I have used caliber collision very satisfied!
Bill was great great job buddy
Fast, excellent repairs. Bill was great and very accommodating. I will recommend Caliber Collision to other people I know who are in need of collision repairs.
Communication about status and professionalism e staff also, quick turnaround
Vehicle Make : Volkswagen
The staff was extremely good. The only gaff are the automated messaging texts that have no sense in reality. I was told in person about a week, which was about the time it took. But the text messages told me 4 days later, so I was surprised when I get the call my car was done. Please fix the automated notification.
Excellent customer service! Great team especially Antonio Rus , the bodyman , and Bill the adjuster who kept us updated and informed every step of the way during the entire process of repair! Thank you guys!
Car was completed on time and looked great.thanks Richard and Caliber
The job you guys did was amazing I literally cried a little bit when I saw how immaculate the job was... thank you thank you thank you :)
Fast efficient and kept in loop via text system.
Fantastic job and finished before the promised date. Thanks for a job well done.
Great communication. Pleasant to deal with.
I am always satisfied with their work. This is my third visit
Amazing job! The paint matched perfect.
Excellent service by all. The car looks fantastic. Thanks!
What gems you have in Jeremy and Mel! Mel runs the show, multitasking with a smile and calm demeanor while Jeremy is very nice, good at follow-up, and does a great job with the repairs. Keep them around!
Thank you so much for making it possible to get my car back.
Felt that I was well cared for. It was as though Michael and team were fixing their own car. They were as concerned with the perfect results of my car as I was. This made me confident in working with Caliber through this process.
I brought my son who is a trucker and car enthusiast, and he thought the job was well done. So did I. Which made up for the length of time they kept my car. A bit longer than I would have liked. But I will bring my car in again for my bumper.
I was satisfied with the service and the timely fashion in which they carried out the repairs on my Dodge truck
The paint job is exquisite!
The staff was friendly, helpful, easy to work with, work was done on the day they said it would be done, repairs were done, car was clean when I picked it up, they made dropping of the rental car easy. Perfection.
Very pleased. Caliber kept in constant touch and apprised of what was happening!
All of the proper repairs were overlooked or poorly done. All of the paint overspray was not removed. The lamp was not even ordered for the replaced headliner, the front drive hub cover was not ordered despite being pointed out at initial inspection. Trash items left in the truck despite being pointed out for disposal at time of initial inspection.
The car looks like new. Awesome job.
I wanna thank Richard Rosales for giving me the best service in the world I would rate my experience 10 Stars all the way, he checked up & let me know what was going on he provided me with all the info I needed, he defiantly got me as a costumer for life easiest shop to deal with glad I went to Caliber Collison in Henderson NV!! Also thank you Michelle at the front desk for all the help.
I appreciate the professional service I received. Caliber Collision completed the work on my car on time and in budget. I'm grateful for their service.
Already spoke with Richard regarding the poor workmanship performed. The rear passenger quarter window trim was improperly installed and damaged. In addition it appears the window itself was knocked out of alignment. Also, the cover to the control panel by the rear view mirror was improperly installed. I popped it back into place myself. This really brings to question the commitment to quality exemplified by the technician that performed the work.
Great job you did. Thanks!
Well done and very satisfied
Hey thanks Rich car looks great Dan
Very friendly and competent staff. Timely repair.
Service was quick and good and u let me know about car thanks
I liked the text updates. It provided well informed information.
I don't know how it could have been any better!
Excellent auto repair service match with exceptional customer service.
I am delighted with my car and the service was fantastic!
Great job done on my car. Extremely happy
Always satisfied with the repairs done by caliber collision!
Having never had an accident, and thus never needing to take my car to a repair shop, I am SO IMPRESSED with the service your company provided. Not only did you repair my car in an expeditious manner, but the car was also vacuumed, polished, looks like it was waxed!! My goodness....what incredible service. Thank you. Thank you
Very pleased with the service
They are very friendly and the repair time was quick!
I appreciate the quick service and the updates.
Vehicle Make : Volkswagen
Thank u caliber collision for making me feel right back into my rythym like u said. What a great job you guys have done. Melissa and rich are always welcoming and will handle business professional business with care. I'm sure all the guys there are great. Wishing everyone a great successful business. Thank u.
My service agent was perfect.
It was a pleasure to deal with true professionals.
It was an amazing experience dealing with you, unbelievable professional,helpful.
The work on my car was great.
I would recommend you to all..
Thank you for taking care of our problem !! Everything is well done ????
Worst company ever. Communication wise and actual work. Worst experience ever. Caliber collision works for the insurance, not the customer.
Looks great - done on time - would recommend
Thanks for keeping my car for 2 weeks
Richard Rosales was very friendly and professional. Thanks!
I WAS VERY SATISFIED WITH THE WORK DONE AND THE SPEED WITH WHICH IT WAS COMLLETED. I am wondering how much jt would cost to paint the scrapes around tbe car
Friendly, excellent service & swift repair. Very pleased with he experience!
You were great. On time delivery. Frequent updates. As good as it was, I hope to not have to use your services again. But, if the need arises, you have my business.
Friendly staff kept me in the loop everyday with text updates. Had my vehicle completed ahead of time. No muss no fuss. Definitely recommend you to all my friend plus give you a good review with AAA.
I would definitely recommend caliber to my friends employees were very professional
I would recommend Caliber Collision to everyone. So glad I choose them to fix my car. They went above and beyond all my expectations!Stan Evans is the most professional and helpful man I have ever had the pleasure of doing business with. They are lucky to have him as an employee!I am extremely satisfied! I will never take my car anywhere else! Great job Stan Evans and Caliber Collision, you guys ROCK!!
Love the update instant texts that arrive during the progress. Richard is friendly and understanding of the customers needs. The front reception young lady was super kind.
Awesome group of individuals at Caliber. From the moment I walked in the door to receiving final product, the attention to detail was superb. I shopped around and felt the best about Caliber. Thanks Forrest, you will get repeat business from me!
Appreciated the courtesy and timely information provided by
Robert Rosales. The quality of the repairs appear to be
The entire staff was extremely courteous, efficient and professional and made certain we were taken care of in every way.
The office has a pleasant atmosphere indicating happy employees.
Even though my 2000 Mustang Gt was a total loss, I felt like you all handled my situation professionally and with compassion and for that I thank you.
I didn't feel like a number. I felt like a person. Everyone seemed genuine in their conversations with me. I feel I was told the truth about my damage. I WILL recommend your company to my friends and my family will be taking their cars to you.
It was an awesome experience. Keep up the good work!
Richard and his team are wonderful, Thank you so much.
Richard kept me informed throughout the experience and I loved the daily messages
Expert workmanship and excellent customer service.
You have a very nice and professional staff.
My experience was great. Richard and the receptionist were very friendly and professional. The service was great, my vehicle was returned when promised and the repair estimate and cost was fair and not over inflated like the two other companies I received estimates from.
I was pleased with the professional and friendly service provided by your company and would recommend your service to all. Thank you
Did a great job. Faster and better than any other place I've been to
Always a great job. Pleasant staff. Third time I have had my car repaired.
People were great. Loved the text updates. So fast. Son loved popcorn.
You are one of the best companies i have had the pleasure of dealing with. Staff is incredible and my car looks amazing
Good job. Done promptly and professionally
My service advisor, Richard, was awesome! You guys are great!
You guys have your act together. Great customer service.
Everyone was friendly and polite.
Suggestion: on the text add an estimated time to the completion date. But i am glad my insurance referred me to your company
Appreciate the attention to detail in the job accomplished? Thank You
I was very impressed with the work completed. Customer service very professional thank you
Everybody was great thank you
Would use you again
The car looks great and I will recommend caliber collision to all my friend and family.
Thank you for your great service.
Very professional and job well done!
Fast and friendly service. I had a lot of questions and each one was answered.
The car looks like brand new. We took it on a test drivetoday and all was well . We are extremely happy with the service we received at Caliber Collision. All workers were friendly and took time to explain costs and scheduled procedures for the repairs. I really appreciated the final look over. All details of the work were explained. It was obvious the worker took pride in the work done. Will certainly recommend Caliber Collision to any friends who need car work done.
Thank you, Mark and Glenace Melton
Everyone is super professional, friendly, and organized. Entire process went very smooth. Thank you.
Car looks great! Can't even tell what happened!! Very satisfied thank you very much for such a great job done.
Very friendly and thorough. Great manager stands by his word
Areas of damage pointed out by me were not repaired. A metal plate under the right light which I asked about at least three times and was told was going to be fixed was not fixed and is still out of whack. I'm very very disappointed. The people at caliber collision were very pleasant but the work was really unsatisfactory. I paid the 500 deductible and for that I got a partially repaired automobile. I will be taking it back next week.
It was a pleasure doing business with you. While we do not want to become regular customers we will certainly return if the need arises. You can also count onus for referrals.
Outstanding repair work. The job was completed as scheduled. All employees were very friendly and helpful Thanks for a great job!
It was like it never happened
Great Job very satisfied!
I have had my car back for a day and have noted a number of items so far. First, my steering wheel is crooked so when driving straight it looks like my steering wheel is being turned to the left and my headlights can be adjusted up and down from inside. The side repaired no longer works and will not adjust and is locked a bad position. If this is only after a day so am concerned what else may be wrong. On top of the fact that it took a month to get repaired, I am not very happy that those things were not checked out, noticed or fixed. After a month I expected more.
Thank you very much we are very satisfied with what the work you and your team have done we recommend you to any of our fellow friends and family members truly appreciate your time.
They were kind, when they said they were going to call back, within
minutes of when they said they would. I would recommend then to anyone
who would need a collision place
David was great. Described what was done and kept me appraised of their progress. The car looks brand new and it was clean when I got it.
Really appreciated the text updates. Car was finished one day ahead of schedule.
Superb customer service. I'll never go anywhere else! Thank you!
The updates were great and let me know what was going on.
I really loved ur outstanding customer service!!
You finished the job one day ahead of schedule.
I do not feel my car is fixed correctly. The guy was a ****. He is not qualified to tell me what is accepted or not accepted on my claim. He does not know what happened in the accident.
I do not feel the "new bumper" is on correctly. The bottom portion which is black, has a white line / seam showing, looks poor. The trunk spacing is not even on each side. It rattles loudly now, which it never did before my accident.
I will have a 2nd opinion on the front end damage to the wheel. My dealer had no suggestions at the time of the last vehicle service/inspection. I will take this up with my adjuster and wish minimal contact with this company again.
Everyone at Caliber Collision is friendly,and professional and very efficient. I will recommend them for all their services. Thank-You Caliber Collision,for restoring the rhythm of my life.
The communication was awful. I had to contact the shop anytime I needed information. The only contact I Recieved without initiation was through the text system. The repairs took two weeks longer than I was originally told, resulting in additional rental cars.
That being said, the manager was very responsive and helpful, but only after near four weeks of turmoil.
I am satisfied. Thank you
Great service! Front desk staff always friendly and helpful, Richard was great explaining everything, and the fixing was fast!
Thank you for my repairs. I would definatly recommend your company. Professional staff, clean office and great repair job. Thank you.
Excellent workmanship...one would never know my car had been damaged. Thank you for the outstanding service!
They did an amazing job and had my car back to me faster than expected. Thank you so much.
Great Job. David, the service writer kept me informed during the entire process. His attention to customer service is refreshing.
I was kept posted periodically and the job was finished earlier than predicted. The cosmetic results are excellent but I have not tested the mechanical performance on long distance drive. David was very helpful, professional and friendly.
Thank you for the terrific service, all your staff were professional and fun, and I love the atmosphere of the wonderful smell when you come in there and even giving us popcorn - that was an extra treat thank you!
They were fabulous - even waiting for me to get there after closing. I will highly recommend you!
Everybody very professional and accomodating. Alfred Estrada handled my claim and repair, he was kind, patient, kept his word, knows this business. Thank you Caliber Collision.
There were a couple of imperfections in the pain that they need to fix
Excellent service and great work!
Staff was very friendly and helpful with everything that was explain of my vechile damage and could not be very happy with there service
Good job. Good communication