Fortes Auto Body Inc.

Thx u for working on my broken parts of my car.

Great service and communication

All the staff I met (the estimator, Brando, and the woman at the front desk (a new employee) were courteous and helpful. The repair is just like new. Thanks!

Nice job done! Thank you.

The repair process was pretty smooth and transparent, and happened pretty quickly, so I could get my car back as soon as possible. Thanks.

I really appreciate the work done on my car as was delivered as promised. Everything was executed in a well planned way.

Let me start by listing the positives. ****) The ladies at the front desk were great! They were friendly and very personable. 2) The technicians that performed the body work did a great job! 3) The car was delivered on the date promised. Unfortunately, the work was incomplete. Now,let's talk about the negatives. ****) There was no communication. No updates on progress.The decals for my vehicle were on back order and this was not communicated until I came to pick up my car. It has been over two weeks and I am still waiting for my embalms. The only answer I was given was that they are on back order and they don't know when they will get them. If they would have communicated this issue to me, I would've told them just to put the old ones back on. 2) There is a rattling noise coming from the front passenger door/mirror which was authorized by my insurance to fix. Unfortunately, Fortes was not able to find the issue until the day I was due to pick up my vehicle. Instead of calling and letting me know so I could have extended my rental and had them keep the vehicle to repair the issue. Again, they waited until I came to pick up my vehicle and that's when they informed me.I was told that I would need another authorization to get this fixed. 3) No communicationAgain. I have received a second authorization from my insurance to get the rattling noise taken care of but have not received any communication from Fortes despite me sending numerous emails to their estimator and several calls to the office. All of which went unanswered. I am still waiting for a response and answers to when we can complete the repairs to my vehicle. 3) My vehicle was returned to me dirty. The drivers side floor mat was filthy and it wasn't like that when I dropped the car off to them. 4) On their website they claim they take of rental arrangements for you. Nobody helped me I had to do everything by myself. 5) They take a long time. From estimate to me getting my car back was 6 weeks (for minor damage) and the work was still incomplete. I expected more from an established business like Fortes. Unfortunately, I was left wondering what went wrong? A little communication and transparency would go a long way with customers. I hope for future customers this is corrected.

My car looked new as bought. Thank you. Great repair done

Very friendly and understanding.

Very professional and courteous!

I sent an email directly to Drew discussing issues that I had with my vehicle repairs (including pictures) and I still haven’t even gotten a response from him.

N/A

Good job

I really appreciated Fortes Auto Body making sure I got the best repair for the best cost, as well as keeping me up to date with regular communication. I also appreciate Fortes going the extra mile to not only repair my car but vacuum and dust the interior, and wash the exterior. Wonderful service!

Top-notch work, and every one of you is a pleasure to interact with!

It would have been nice if the shop staff had been proactive about one last part on my Prius - but when I finally showed up to the shop because I was told they were closing for thanksgiving, the tech on duty said the computer still showed one part back ordered and the other tech said he would go to the floor and look to see if it had arrived. Not only was it there, the tech then fixed it, took the car to wash, and helped transfer items from the rental to my car so o could leave with my car.

My rearview mirror was still damaged

Service was timely and seamless. Great customer service!!

Friendly staff, work on car completed before promised, and car looks great. Driver's door and second row seat door was replaced. The color of the door matched perfectly with the original.

You guys lie about getting the job done right. I would not recommend you guys at all. I have to take my car to someone else to get it done right ..