After an extended wait when I was waiting for the call i never got. I came to pick up the truck and ot was not clean rhe bumper was loose...they forgot to put the clips on. And painted over the license plate screw covers...paint work was fine other than that
Repair took longer than allowed by insurance company
job well done,paint matched perfect
Great customer service and the work done on my car looks great!
Great experience overall. Rodney was great to work with and kept me updated throughout the process.
Everyone at the Rick Hendricks team was so helpful throughout this process. I was completely satisfied with my repairs. Thank you !
The whole process was completely painless. Rodney was awesome!
I have no complaints. Process from beginning to end was great.
The staff was incredibly knowledgable and prepared and professional! Would recommend to anyone!
Everyone I spoke to and came in contact with at Rick Hendrick Collision Center were extremely kind and helpful. I would definitely recommend them to others!
Outstanding service, I could not be more pleased. Johnny is a fantastic guy and sets a new standard for customer service.
I could not be more satisfied not only with the excellent service but with the helpfulness of the employees in the collision department especially Rhonda and Johnny. They kept me abreast of what was going on as if I was the only customer they were helping in a stressful situation. Kudos to Rick Hendrick Collision Center!
Outstanding service. 10/10. Will absolutely refer. communication was great
Johnny was absolutely fantastic. He was very friendly and helpful with the process and got my car done ahead of schedule!
Good service. Took 2 weeks to repair a small damage .
Great customer service-quality workmamship
Very welcoming and professional!!! I would definitely come back!
Excellent service. Couldn't have asked for a better experience.
I was told that my car was ready to be picked up on Thursday 1/7, but when I saw the car, it was clear that repairs had not been completed. I was assured that it would just take a short time to finish up and that it would be done and ready the next day. I called Friday morning and was told it was being worked on and they would call me back. I never received a call and have no idea what is going on with my car. If there was a problem getting a part or other issue, I would have appreciated being informed. Now it's Saturday morning and I don't even know if the collision center is open today. So I am very disappointed in my experience at Hendricks.
Although I had to go back once. They were quick to respond, always courteous and sincere in wanting the work to be done to my satisfaction. I would definitely recommend them.
Thank you for everything, Jeanette! I had been dissatisfied with Dominion previously, but Jeanette went about and beyond to find me very affordable transportation while my car was being repaired and was even able to expedite it over a holiday--who else does that!? So far, the car looks great! I am sure i will have no problems with the repairs--very professionally completed!
Please don't contact me.
Overall communication was horrible. I had to call to get any type of update on my car. No one called me back. Was told car would be ready on a Friday. I called and left a message but no one returned my calls Friday Monday Tuesday and Wednesday. I finally went over on Thursday in person and only the. Did I find out my car might be ready that afternoon. Just horrible customer service. I incurred 6 more days of rental car expense between the Friday I was told it would be ready and the following week when I picked my car up
You installed the wrong mirror and didn't fix the dent. Please call me
Well, everything was fine with the repair I had asked that a small dent unrelated to the insurance work be corrected . The estimator said it would be 75 and I said ok please make the repair while the car was there .
The repair was not done! And when I mentioned the comment was ... Oh the man that does that work was here today!
I didn't press the issue !
You ask me about my experience but haven't told me whether the car is ready and when i called to enquire was told you'd call back but so far haven't