They were kind courteous cleaned the car & respectful.
Shaun was great. Best treatment Kudos
The person assigned to my account was phenomenal and is a major asset to the business because I have referred several friends and family members due to the excellent customer service and the repairs looks great!
Thanks a bunch guys!
Great work. And thanks for the updates and quick turn around.
Vehicle Make : Volkswagen
Yes job well done very satisfied
The job was done perfectly, and much quicker than I expected!! Thank you!
The entire experience was awesome. Shawn was totally professional from the moment we arrived and the car looks amazing. It couldn't have been a better experience.
The service was professional. The customer service was great. Thank you very much.
Our car was there because it had been stolen. It was a terrible experience and Shawn and service kings were amazing. The car looks better than I could have imagined and they were very thorough in the repairs, yet the car was ready earlier than expected.I loved the text updates on the car and found amusement in them as well as feeling informed along the way. I can look at the car and not be reminded of the past experiences, but look forward to many great memories. Thank you so much!
I really enjoyed my service experience with Shawn. He made the experience easy going. I also appreciated the communication regarding the status updates on my car.
Excellent professional service that included both voice and text updates! The work is quality, done right.
They did a great job! My car looks brand new!
I am extremely satisfied. Shawn kept me informed in the progress of the car
John Yaksima did an awesome job fixing the damage. My car looks amazing. Thank you so much. You have a very happy customer.
My second time using them....first time because of referral for the one incident and again bc the service of my first experience was great so when a I had another issue I went back..again they were fantastic.
Shawn Arnold, my service advisor, was absolutely professional from the day I walked into Service King until Ithe day I took possession of my vehicle after repairs. He ensured I was always updated on the status and even returned my vehicle 4 days early. My truck looks new again. Thanks for the great service! You can guarantee I will refer other customers to your business. Sincerely, Darren
I appreciate keeping costs below the totaled value. And thanks for the washing and cleaning inside.
I was extremely happy with the service provided by Shawn!
Job was well done. No complains at all. Very pleasant and helpful staff. All and everyone had a smile on their faces. I can't even complain about the coffee, even that was good. Maybe this location can help the woodbridge location a bit. Keep it going like that, I had no concerns about my car at any point and always got updates.
Thank you all
Car was ready early and everyone that helped me was great
Taison was great - courteous, knowledgable, answered
Questions, timely estimate, honest about what needed
to be done, finished on time, and thanked me for
Vehicle Make : Volkswagen
Fantastic service. I was updated every step of the way by Tasos. The work was top notch and Tina at the front desk was a pleasure to work with. Will definitely recommend and return if I need service.
Great staff. Very helpful.
Excellent and fast service!!!
This was quite possibly one of the best customer service experiences of my life. I have never seen a company keep me up to date with daily status reports. Shaun was unbelieveably outstanding to deal with. He went above and beyond to ensure I was satisfied.
After taking the car home and really looking it over the job was not done with the expertise of the quality that you advertise. Even using aftermarket parts a good body shop should be able to make them fit by using their knowledge and expertise which was not done. Their is over spray of paint on the rear panel. Moulding that is sticking out which should have been fixed to the side of the car with another clip or tape. I was the one to look for the bumper when the shop said there are none around. So basically having the car for about three weeks I paid my deductible but I am not happy with the results. The workmanship on a one to ten is a six.
I rated you a 10 on all of the questions accompanying my copy of the service records
Great job! I appreciate the quick turnaround!
Tasso is a true asset to your business......honesty and integrity is very very important
I'm am thankful for the gentleman who stayed in contact with me throughout the entire process of my car being fixed. He was also very professional and my vehicle looked great.
Excellent service with plenty of updates do I could plan around the work on my car. Great results!
You were all fantastic and even finished ahead of schedule. Thank you for being so awesome.
Sean and Gail were friendly, professional and efficient. Our car was also repaired in record time.
Excellent service. Vehicle returned three days prior to estimated date. All clean and looks great!!
Vehicle Make : Volkswagen
Fast service and they updated me every step of the way. Taso was great!
Employees are very courteous. They informed us from time to time. Job well done. Thank you very much.
Thank you for the repair job done to our vehicle. This is the second occurrence our vehicle have been in a accident and the second time Service King brought our vehicle back to its perfect condition in half the expected time. Thanks Doug and Shawn. Thank You Service King Repair Men.
Everyone was kind and courteous. They took the time to listen and respond to my questions and kept me informed during the entire process.
Everyone was very polite courteous and I never had to wait a long time. I can only recommend that Enterprise clean their cars better. The first car they brought to me smell of cigarette smoke so I wouldn't accept it. Accepted the second car but when I drove home from work the next day there was such a film on the inside of the front window that I couldn't see out when the sun was hitting it so I had to pull over and wipe off a little area that I could see out of it so I could drive home. The Service King team were wonderful!
We were update throughout the entire process and we are very satisfied with the service rendered. Our vehicle looks better now then it did before the accident. Thanks a million.
Reggie & Nadine Burris
Thanks, Sean, for a great repair!
All personal the ticker to the customer ,they are berry professionals I am very satisfied thanks , every one
Mr. Tasos Did a great job and my car was returned to me in excellent condition, if I ever have need for it i will be returning here to have my car repaired.
Our car repair took about two weeks. It was very helpful to have your representatives call every few days and provide status.
Tasos and the rest of the staff at Service King were all very professional. Service King kept me updated with the status on the job they performed. The job was completed ahead of schedule. I just want to say "THANK YOU" for an OUTSTANDING, all around.
Great service support from Shawn
Love Service King of Lorton, VA!!
Andrew and all service personnel are great
Tasos kept us updated on our car's progress and finished ahead of schedule. Excellent customer service!
For one, I was impressed with the professionalism of Shawn Arnold, our Service Advisor. He was the epitome of what all customer service based professionals should aspire to emulate. Excellent. Additionally, I loved the updates through texts to keep me abreast of the progress.
It was painless as possible. I appreciated that Enterprise Rental Car was located at your facility. It made things so much easier. The periodic email updates kept us informed without the need to call. The car was ready as promised and no problems with the quality of the work.
Our Service King representative -- Taco -- new what he was doing and kept us informed.
Taso,Doug, Andrew, Gail, Tina, Caroline, auto body repair specialists and the individuals who washed and polished my vehicles, I thank you for your professionalism and thorough customer service that you had provided me. Your staff and the entire Service King team know the true meaning of customer service and professionalism. I am very satisfied with the workmanship and service that your team has provided me throughout collision repair process. I thank you all and would recommend your services to all in need of high quality collision repair work.
John A. Schulteis
Best customer communication
we have experienced in a long time.
Friendly, Fast, and Efficient!
Sean was a great representative and kept me informed at all stages in the repair process. Gail also kept me informed with regular updates. I was very impressed with the communication and responsiveness of the Service King staff. I was also very satisfied with the quality of the work.
The Jeep looks great and was done ahead of time. Thanks!
Next time do not try to get out a dent if you going to make it wider .
I would recommend you to all. Thank you!
Great communication, great work. My car looks as good as new. Thank you!
I was greeted and treated professsionally and comfortably at all times by all the personnel who handled my problems both at the time i arrived to get my estimate and when I picked up the finished work. I have used the firm several times and the experience has always been excellent.
The repairs were timely and the staff was courteous and friendly.
All the repairs were excellent and finished ahead of schedule.
Keep up the good work and keep customer's satisfaction in top spot
Thank you Andrew
Excellent customer service. Excellent body work!!
Great job. I've never gotten texts from my BMW before!
Excellent service and quality work on our car
The staff was very professional. I would suggest them to others for repairs
Service was above and beyond expectations. Thank you!
Mr. Chang was not the most easy person to work with. Our paperwork got messed up and when we came for our repair appointment, parts had not been ordered. Will not recommend to any friends.
Vehicle Make : Mini Cooper
It looks great! Thank you Andrew Chang and the Service King Staff. Very pleased with the fixed area.
Shawn, Gail and the entire team at Service King were outstanding! I couldn't have asked for a better experience. Thank you for everything!
First of all I'm getting to hate parking lots, my car seemed to have a string of bad drivers who decided to use it for collision testing!
I chose Precision Collision due to the excellent reviews.
They exceeded their promise for time necessary to complete my job.
They had my car back in 4 days and with a 10 minute tweek after inspecting the repairs & paint had me on my way in half the estimated repair time.
They apologized for the delay and gave us a free dinner.
Really only wanted my car to look like new.
A wonderful staff with excellent customer service continuous texts to update repair progress and work done right.
You all are kind, efficient and professional. The people who serve you are somtimes the biggest factor in why you choose a place. Y'all are a freat5. Mary
I really appreciated how customer-focused Shawn Arnold was throughout the entire process. He made things very easy on my end and I never worried about the status of my vehicle. I also really appreciated having a rental car service onsite!! What could be challenging was made very easy and getting to work on time wast an issue. The entire staff is very friendly and service-oriented. That is so helpful and unfortunately rare these days!
Great work. Would definitely refer
Every Service King does not operate the same. I purposely drove to this location because the appraisal team and reception team are more professional and reliable. I will definitely return to this location even though it is further from my home.
Vehicle Make : Volkswagen
Outstanding job done one time. Well it was actually done a week early so we could take our convertible to the beach. Thanks.
Everyone was very helpful. Work done on car looks great. Terrific customer service. Thanks.
I have worked with precision collision for years. I always rec service king. Thanjs to Tasos and the crew.
I must really say your employees, mainly Tina and Mike always go beyond the call of duty whenever I have come in for repairs and this must be about the fifth time bringing one of our cars to your repair shop. They make us feel very welcome. I am sure if you have two like this then the rest of the crew at your shop are just about the same . Our cars always look like they have just come out of the manufacturing plant. I raise my hat to you and all your employees . Osei.
A job well done and completed ahead of schedule
Vehicle Make : Volkswagen
Fantastic job! Made it a painless process!
Very efficient and timely service. I would highly recommend to friends!!
I'm happy with the work. Great job! ????????
My 98 Honda Passport looks brand new again!! Quick work and wonderful results!!! I will return again if ever needed!! Thank you everyone for a job well done!!
Excellent customer service and definitely quality repair to my vehicle.
Way beyond my expectations!!
Everyone is so polite and helpful. I liked getting the updates
And my car looks fantastic.
THANK YOU. ????
Everyone I dealt with was friendly, knowledgeable and accommodating. My advisor was Shawn and he was great. Everyone was!
Great job! Thank you! Everyone there was awesome! Shawn Arnold was my rep
It is nice to be treated with care and concern, as if I am the only customer. Taking the time to explain things that may be common knowledge to them, but they take the time to make sure the customer understands. I also appreciated the double checking for items left in the car and the rental car - it is the little things that make a difference.
Everyone I've worked with has been really friendly and helpful. Having a rental agent on site was also very convenient. My repairs on the Dodge Challenger were completed in just a few days, way under the 2 week estimated completion time. When I picked up my car, I did find a few small marks in the new paint, but they offered to fix these small issues after the paint has fully hardened. Very pleased with my experience.
Professional and friendly. Completely understand my issue and followed through.
Doing good work. Still on time
Repair not completed on time nor was there communication regarding 2 day delay in estimate.
We have been using Precision Collision for years and they have always been wonderful. If the same high standards are kept, and with the same great staff they should be, all will be good.
Updates on progress via messages worked well. Car was done when promised.
Tasos, Gayle and Don made sure the vehicle met my expectations. I am VERY picky about my vehicle repairs and all three made sure my expectations were met or exceeded. I have been in the auto industry for 32 plus years, the prior owner of this shop is a personal friend, I am proud to see they were able to maintain the same HIGH STANDARD of service.
Fantastic job; the car looks new! Nice job!
The think the text messages are great. They keep you informed the only problem I saw was when informing me that the car was ready I assumed because I had not received a message telling there was a delay I came in on Friday my vehicle was done but not QC'd I waited about 40 mins but was very happy with the job you guys did. It was kind of funny receiving an email on Sat telling me my vehicle was done and ready to be picked up followed closely but another email tell me that I already picked my vehicle up.
Mike was great. Informed me throughout the entire process where they were In the repair process and gave me a realistic timeframe of when my car would be done. Great customer service.
Appreciated the constant up dates on the status.
I'm extremely pleased with the service provided by service king. The representatives treated me with respect and respected my time. The rental car company on site was convenient.
The work was done quickly and well. In fact, Service King went above and beyond by cleaning the headlights.
You all always do a great job
I appreciate your speedy service and quality work.
Excellent service, very timely, very friendly and great communication!!!
Staff was very helpful. I will always bring my vehicle to Service King if I ever get into an accident. Tasos Anastasiou was very helpful with taking care of me even though my vehicle was a total loss,mike&andy
Vehicle Make : Volkswagen
These guys were awesome! I got regular communication about the status of my vehicle repair, it was done exactly on time, no surprises, and they vacuumed out and washed my car! It could not have been better! I would totally use then again.
Excellent service.sean was great!
I had a great experience. Mike was wonderful and so helpful, and in helping me to get the car rental I needed as a handicap person. The car looks wonderful. You all do the best job and I would recommend Service King to all my family and friends. I loved the text messages. You went the extra mile and above and beyond in taking care of my car and I appreciate all that you did.
Great customer service and great work!
I would like to give a "Special Thanks" to Mike Smurda, Service Adviser for keeping me informed every step of the way. He explained in detail the repairs needed to my vehicle and called to give me updates on the progress of the repairs. Mike was always very courteous and professional. All of the Service King staff that I had interactions with were very friendly. Great customer service! I will surely recommend Service King to family, friends and others!
I'm impressed with the length of time for repair. The rental office was onsite as well. My finished look was like brand new. Finally but not least I appreciate the diagnostic testing which discovered a needed repair that may be warranted by GMC.
Great experience and highly professional. Staff is knowledgeable, friendly and polite. I have been using this establishment in the PC days and SK has managed to equal their business mark. Product of work is top notch and first class. Well done!
Shawn was great. My car was ready on time and looks fantastic
Sean gave me prompt attention with the estimate and repair of my car! I feel very comfortable recommending others to your firm. Thanks to all who helped and kept me updated.
Multiple components, both mechanical and bodywork, will need to be readdressed. Especially given the duration of the initial repairs, I'm extremely disappointed.
Shawn was fantastic. He kept me informed every step of the way & delivered my car way faster than anticipated
I was very pleased with Mike and his customer service.
Very happy with the service and customer satisfaction during the repair process. Would highly recommend.
Alex was extremely helpful. He called to provide updates, he made sure the car was clean upon pick-up, and answered all my questions. He is very good, and I would work with him at Service King again (although I hope we don't need to!)
I enjoyed my experience dealing with the staff and the work done on my car is top notch. Do not change anything about how you all handle things. Excellent service and great people!
THE BACK BUMPER QUARTR PANEL IS COMING OFF, THE PAINT DOESN'T SEEMM TO MAATCH THE REST OF THE CAR
I'm glad that I listened my friends advice and come to you.So professional shop.Even I picked up my car and had a small door issue Andrew took care of me right before store close.I will definitely advise Service King all my friends.thank you very much for everything.Ali T
My car looked as good as it did when I first bought it! I was amazed at the great job they did! It was also clean inside and smelled like a new car! I will certainly recommend you to anyone who needs their car repaired! Thank you for a job well done!
Alex was very helpful and kept me in the loop as the work progressed. The work
was professional and completed in a timely manner. I really appreciated how well the car was cleaned inside and out before I picked it up.
We were very satisfied with the service and appreciated the constant communication. We were impressed with Alex Marshall and his professionalism and sincerity in ensuring we were 100% taken care of. Thank you for a wonderful experience.
Yes very satisfied.they did a good job
Brandon did a great job. His follow up and control is exceptional.
I never had a problem with my car now that repairs are completed the shop gives me back my car with the check ingine light on and don't want to repair it or be responsible for returning my car in a bad condition.
They were great from beginning to end. They were very professional. I appreciated the great service.
Sean provided great Service. We will always use Service King for any type of body work repairs on our car. Sean communicated with us on a regular basis which was really great. Thanks for the great service!!
I would like to thank your team for the outstanding team spirit displayed and workmanship provided during my repairs at your location. Great team and great service provided, thanks.
Alex was fantastic; so courteous, very informative and just lovely to work with.
Alex was extremely nice and helpful throughout the process.
Alex did a fantastic job. I felt very comfortable leaving my car in his care.
Shawen kept us updated almost daily with work progress. The quality of the work was excellent and a credit to John Yaksime the repair technician.
Did a very good job with repairing my car. Appreciate it.
Excellent customer service. Kept us informed and met all our expectations
Job was done on schedule, easy in/out, appreciated the daily updates, looks like new. job well done.
Alexander Marshall is awesome.
Service was very friendly and professional. The communication was excellent as well. Overall, very happy with the service.
I am happy that it is being ran as well as precision collision was. I believe that is due to the employees are still working there.
Great service, and Sean even clean my car, thanks
They finished the job well ahead of schedule
Very professional and thorough job. Convenient drop off and pick up. Very conveniently located to my home.
Electronics are not working correctly and car has a burning smell and steam was coming out from under hood
Awesome, effecient service. Updates were extremely helpful and kept me fully informed about the status of my car without forcing me to call and ask. Thanks for the great service.
Vehicle Make : Volkswagen
Wonderful customer atmosphere and withhold quality craftsmanship. You can definitely tell there is pride and care to customers from Management down providing good quality service.
The staff and service are excellent.
I was disappointed to find the packing plastic (a large plastic bag) from one of the replaced items in my trunk. It seems like a small oversight...but when I opened my trunk and realized what it was, I can't help but think someone should have discarded it...not left it in my trunk.
Staff is really great as usual.
My car use to "squak" when I locked my doors, but it does not. I don't want to take my car back in to fix this as I don't have the time.
I have used Precision Collision and Service King for all my body repair needs since 1997. They always perform an outstanding, no compromise job each and every time. Tasso is absolutely wonderful!
Mike was such a great guy to work with. He even helped me install my car seats.
Service King did an excellent job on repairing my automobile. The staff was very pleasant, cordial and extremely helpful. I would give the repair and the staff a rating of 10 (extremely satisfied).
Everyone was pleasant and helpful. The car looks great and I hope it continues to.
We greatly appreciate the fantastic repairs made to our car in a timely and careful manner. Your staff assisted in arranging a rental car and kept us updated on the timeline for completion. Mike, Gail and ??? (didn't get her name), provided a helpful, reassuring and confident environment. Because of a previous and very pleasant association I had with Gail and an auto body technician (under Precision), I specifically asked my insurance company to assign repair work to Service King. I suggest you make sure that the ins. Companies have you under BOTH names. They had difficulty finding you when I asked. You have the TOP service team. I will certainly recommend you to everyone. Pls convey our sincere gratitude. Best regards, Ipo & Richard L
Excellent job and my vehicle was ready well before the expected date
Sean thanks so much for reassuring me with my Vehicle. Was nice to meet you too!! You made it easy and explained things to me. Thanks so much so happy with you guys. Hopefully it won't be needed, but if it is, I will not go anywhere else!
I appreciate you keeping me informed of your progress on the repair.
We were very satisfied. Thank you very much.
Shawn was very attentive and responsive. Daily status texts were awesome.
I'm really very happy when I got my car back,the job is excellent and you guys got my car Cleaned insde and out.I'm used couples of body shop before,never like the SERVICE KING.You guys deserves that name,SERVICE KING.Thanks a whole lot,all the people that works there are nice and very helpful.
The service I received and the repairs that were made were excellent in every respect
Wonderful work and keeping me up-to-date. Additionally, I truly appreciate the detailed cleaning on the inside that was done.
Only one complaint; please take note to return interior items back to where they were originally. Finally, when I received the vehicle, the windshield was covered with tree pollen at which I cleaned my self.
me happy for good work that people do
Very good job looks great thanks
Shawn Arnold and the rest of the team were absolutely amazing. Nothing but good things to say about my experience.
Excellent service and timely status updates.
Great service, can do people..
Repair looks good,appreciate how Shawn kept me informed,nice and clean when returned
The car looks great. Very impressed and happy with the service.
Shawn Arnold did an outstanding job repairing my car. He expedited the process after an initial problem processing the work order without cutting corners. It is transparent that a repair was done and the paint job is excellent. Excellent customer service by Shawn. He kept me informed via text and by phone. I appreciate Shawn's professionalism and attention to detail. I'd highly recommend Precision Collision. I received other quotes and your shop was extremely honest and fair. Thank you. Sincerely, Lynn T
Very good people, very courteous and respectful towards customer. I would recommend them for repairs at any time. I was very satisfied with all of the staff.
Very professional. And very pleasant
Great idea to have the car rental available at the shop. Everything went smoothly and seamlessly even though this was 3rd party claim.
I really enjoyed the final result of my car and they cleaned the inside and outside which was a surprised. Great Work!
Thanks for the excellent job!
Got my car back and blind spot monitoring no longer works.
Vehicle Make : Volkswagen
Sean handled my repair. He was great about answering my questions, kept me updated about the progress of the repairs, and was able to finish ahead of schedule, which was awesome. I would definitely use Service King again and/or recommend you to others. Thanks so much!
I appreciated the updates and that my car was ready earlier than anticipated.
Got my car back. Great service, really happy!
I received several calls and texts regarding the status of my repair. I received calls and texts that my car would be ready sooner than originally expected. Then was called informing me that it would be completed on a certain afternoon and on that day I was expecting to pick it up I was NOT notified by either call or text. I did not receive a call or text until 2 days later telling me the status. Then it was not ready again. I had to call to ask about the status because I had not heard anything. Also, fix the voice mail system. People who call have to hear a long recording before they can speak to anyone. Change this so that customers press a FIRST selection and not the 6th or 7th choice to speak with someone. Finally, a customer does not know if they are completely satisfied until several days, months or years about paint jobs. Only time will tell.
The staff was excellent and the repairs look good. The only thing I would say is we were told the car would be ready on Monday and on Monday we called and were told it would be ready Tuesday. A notification Tuesady morning with the status of our car would have been nice. The car was ready to pick up Tuesday evening.
My experience with Precision Collision/Service King was outstanding from estimation through delivery. My service advisor Shawn Arnold was very professional, informative during the process, delivered 5-days earlier than estimated, and at the estimated cost. It was also very convenient to have Enterprise on site.
What a great team you have. The whole process was so easy. My car looks as good as new. Mike was wonderful and really took care of me. I would gladly recommend you to anyone who needs work done on their car
Shaun was awesome! Best rep we've worked with. He is an excellent representation for why we coming back when our cars need work.
You have well certified professional people working in your company