Thanks for making the experience so easy to accomplish.
Even though insurance told me my first appointment was only an estimate, when I was called to schedule, the phone representative told me it was a drop off. When I told him about what the insurance agent said, he said that it was not right and your company is a one stop shop that will start working on car immediately and order and receive any parts within 24hrs. This was a lie, I arrived and was told my appointment was just an estimate, so I had to schedule a dropoff time and take more time off work. Then I talked to another phone representative to reschedule my drop off due to my inability to take time off work, he told me to empty inside of car because they will detail it inside and out. That was another lie. When I dropped off the car, the customer service rep told me they were just trying to sell. This makes no sense. I was already going to use your company to fix my car, and if I wasn't, I would have left due to the false promises. Maybe your phone agents either need training or a lesson on ethics, not sure which one. The work on the car, however, was good. Your service techs are pretty good at what they do.
Great job by all. I appreciate you all.
Everyone has been very professional, but unfortunately, I'm going to have to bring it back. Something in the rear of the truck is not right. When I go over bumps it feels and sounds like the bed separates from the frame and clunks.. My truck was tight before the accident with no noises. It's not the case now.. maybe the tail light rattling...I'm not sure..I will be calling the service department Monday
They were so kind customer service was outstanding car looks great thanks for all you done
Excellent service quick and fast
Appreciated David for keeping me informed of their findings and work that needed to be done.
Vehicle Make : Volkswagen
Excellent service. Gail was very helpful through out the process.
Very professional and friendly staff. My car was fixed very fast and the job was amazing. My car looks brand new again. Thanks
Thank you for yours service a very satisfactory job
Calvin was extremely informative. He kept me in the loop from the time my vehicle was dropped off until I picked it up. I was pleasantly surprised that my vehicle was completed before the scheduled date. The partnership with Enterprise Rent-A-Car made the experience more satisfying.
Very good work done in timely fashion, but you need to work on your customer service on the phone. I have spoken to three different people on the phone and I felt like I was bothering all three and they did not have time for me.
Thanks for patience with my sister’s insurance company.
Vehicle Make : Range Rover
Very professional and kind.
My car looks better than when I purchased the vehicle! Great communication, on time and very clean! Donnie, Tony, Gail, Jesse and Matt. Thank you very much.
Matt did an excellent job in getting the car finished 3 days early & was very professional
Awesome work and service.