Thanks for the great job. Looks great and completed ahead of schedule.
The car is making strange noises when driving slow. Will be back tomorrow.
To the Service King Repair Team, thank you for inspecting and repairing our vehicle (GMC Yukon) in a timely manner. Not only was your work admired by wife with a great smile from ear to ear, additionally, your customer service staff has the up most professionalism who kept me updated throughout the entire process. I give your team an 11 out of 10 because you went above beyond our satisfaction.
Everyone was extremely knowledgeable and courteous throughout the whole process. All services were explained in detail. Time expectancy for work needing to be done was precisely as stated. Overall, very pleasant experience with the entire staff. Thank you
In and out in 2 days! Excellent service!
I asked for a quote to install a new door lock after my van had been broken into. There was a gaping hole and tear in the door metal where a lock should have been. My expectation was that after it was repaired, it would look like new. But that's not what happened. The service person said since I failed to ask to repair the lock AND the dooor, the door wasn't fixed. That's preposterous because I should have been given an itemized quote for the entire repair. Now I have a brand new door lock in a gouged and scratch hole with a tear in it. I will buy some bondo and just fix it myself.
I think there was a little too much engagement. I really didn't need or desire a call every day with the status on the car. Although maybe most customers might. I just found it a little annoying after a while.
April and the team did an exceptional job repairing my truck. I greatly appreciate the excellent service. Your customer service was awesome!! Thank you for a job well done!
Everyone was very helpful and informative! They also were very fast with completing all repairs
Larry was very attentive, they finished early, and the work was superb!
April was terrific. Kept us fully informed through the entire process.
Thank you so much. Everyone was so polite and helpful who served me. My car came back in time they said it would and was so shiny and clean. Thank you again so much. I will defiantly share my experience with others.
Timely notifications throughout the repair. I was kept well informed throughout the process.
We were happy with the service we received. The staff was professional and knowledgeable.
Vehicle Make : Volkswagen
Great work. Met a very tight schedule. Would definitely bring my car there again.
While it is always difficult to make cars look brand new sgain, I appreciate Danny's efforts to do a great job. I also very much appreciate the service provided by Larry, April and the other office staff in getting my car done quickly.
Rinse the car! It was filthy when I picked it up.
I thought my service was up front direct and fair. I thought my service associate April was thorough and she removed alot of the guess work. I would recommend this particular branch of Service King.
Super customer service! Speedy repair - great job
Professional staff, interactions and repairs.
Have used this repair facility 4 times alreadyand will use again when the need arises.
Everyone that I worked with at Service King was so nice and informative. I felt like they were taking care to make sure my car was repaired to look and be as good as new! I hope I don't need their service again, but if I should- this would be my first choice for collision repair!!
You guys did a Good Job, the car looks nice! I appreciate you for it. Job well done!
The scratch on the hood that was shown when the truck was dropped off wasn't fixed.
The entire team is professional and knowledgeable!
Thank you! I would recommend you all!
Super nice people! Loved the daily updates.
Very willing and professional on explaining the process when I called to check on my vechile.They got my vechile back to me in the time they advised even with an issue that came up. Would recommend your location to future people.
They did not wash or vacuum the vehicle after it was done. I am very disappointed in the final results all other body shops go the extra mile.
Very friendly customer service. Beth was great
Great communication- always kept me updated. Sincere and friendly staff
So grateful for the excellent repairs completed by your staff. I even got the car cleaner than when I dropped it off! Thank you for your excellent service
Doug was very thorough and patient. He was great to work with.
Doug was conscientious about the look of the non ome bumper shroud to call us to look at it to ensure complete satisfaction. It looked great and we were able to save lots of money. We are highly satisfied with the work from Service King.
Beth was fantastic and an asset to your company. She is the only reason my vehicles were completed. Your service manager is the reason we will not be returning to your store.
They zre absolutely the best very professional if ever need again my choice Beth (l think) is so thorough thank you for a pleasant experience
This is the third time we've use you all and you've done a great job all three times
The repair only took a week and they did a bang up job. Lol.
I highly recommend use this location but stay away from the south Fredericksburg location aka Southern. Trust me.
My sons car looks great and was ready 2 days early. Now if only it stays as nice as nice as it is now.
A great job & and on time.
The car could've been cleaned on the inside a lil better
There is a film of dust on everything
Great service; work done professionally
Vehicle Make : Volkswagen
I'm so happy my car is back to new! You are all miracle workers and I can't thank you enough for fixing my baby! It means more than the world to me! Thank you for keeping me informed!
They are very nice & accomodating. I'll recommend them to others.
James and his staff/technicians are exceptional. From the estimate process to vehicle delivery, I was very impressed with the attention I received that included the daily email report; and, the fact the vehicle was repaired below the estimate cost and delivered two business days early as compared to the estimate.
Always great service and very attentive. I love the text alerts.
The entire team is very friendly and professional! Great run business will definitely refer customers. Customer service is top notch!
Fast friendly service. Perfect.
From the estimate to the communications throughout the repair to the results, we are very pleased with the service we received! James and Beth were terrific!
I've had service with them before so I'm back.
As far as I can tell everything is working well. The staff was extremely helpful and great at explaining everything that was to be done. Will definitely use SK again should the need arise.
Excellent customer service. 100% satisfied. Would recommend everyone I know. Job well done.
I love the work that was done on my car. I keep telling everyone to look at my new car!
Everyone was great that I dealt with
Service was fast. The team worked with me. I was kept updated and informed of what was going on with my vehicle. Everything was great, and I see myself returning if I ever need services after a collision again (though fingers crossed I'll never need to.) Thanks so much for working on my car.
Always trusted Barnes Auto to do a good job. Name change didn't impact quality.
My car was repaired professionally and quickly. It looks better than I imagined it would when I brought it in for repair. Thanks for a job well done.
So impressed with the service to my Nissan. Thank you and I will pass on the recommendations given to me by satisfied customers, as I am now one of those very satisfied!
We will definitely use Service King if we ever need their services again. We will also refer them to all of our friends.
Vehicle Make : Mitsubishi
The work was phenomenal and we are very satisfied. Great customer service and quality of work was the best!
Excellent paint job. Body as straight as an arrow. Staff is friendly and courteous. Beth kept us informed on progress every few days. Thank you for a job beyond well done. We will be returning for any other body work needed in the future.
Stef and Walt smalley
James, Beth and Danny all did their jobs so well! We were informed the whole way as to what to expect; the work was done beautifully and quickly, getting us back in our car in no time. Thank you all-
Kathy and Bob Fabie
Great service, friendly and made the whole process quick and painless. The text updates kept informed every step of the process.
They were so fruendly, fast and professuonal