Job well done and the quality, timeliness of repair and finished product was very professionally done. I am very pleased and kudos to the entire team.
Great job. Communication about the vehicle status was excellent. The whole process from estimate to vehicle return was fantastic.
Car delivered as promised very happy with the service!
The windshield was removed to fix hood & replace fender. My wive said the paint job was great! She was not happy with the fact that the windshield was filthy. She thought that the windshield should have been cleaned.
Extremely satisfied with your service, the car looks brand new. Also wanted to say you have a top rated staff on hand. I spoke to many there and each and everyone was professional, knowledgeable and went out of their way, not to mention they all seemed to enjoy their job. A plus organization!
My car looks like it was never touched in the accident! Well done folks!!
I appreciate your kindness and my car looks brand new
Extremely satisfied by the work here. Car was repaired super fast.
Thank you everyone for all the fabulous jobs your did. I appreciate all of everyone's help on putting mmy jeep back together.
Thank you ????
Mrs. Soraya C
Wow wow wow that's all wow perfect solution to a bad problem. Thanks again
Good job. Helpful personnel. Kept us informed of progress. Finished ahead of schedule
Vehicle Make : Range Rover
When you attempted to fix my backup senso . You switched the blinker and brake wires.
Customer service team is highly rated.
Beautiful work and color match to me pearlescent white Prius. The only only place I'll go.
I was satisfied with the repairs itself, but was not entirely satisfied with the customer service received prior to bringing my vehicle in. There was someone assigned to my insurance claim whom failed multiple times to respond back to message or phone calls and failed also to order the parts on time as was promised by her (Jasmin). Other than that, the experience was good.
The entire process was well organized from start to finish. I was kept informed by phone or text message letting me know where the car was during each step. The team of professionals at Service King treated my car as if it were their own. Thanks for the great job!!!
A rubber covering that goes under the wheel well was left in the trunk and we had to bring the car back for it to be installed. Something scarred the leather on the driver's seat, but Service King is going to pay for the repair.
The accident repair work was very well done.
Completion date was changed several times, it was very frustrating.
Great service. They kept you updated.
Service king kept me well informed of what was happening with my vehicle and the customer service was excellent.
When I notified USAA that repairs were completed, I reported that, "Service King did an excellent and timely job." I thank especially Mr. Tom Follin and Ms. Ebelin Rosa for their professional and kind assistance. I would give Service King the highest rating possible! On a scale of one to ten, I would rate them a ten. Thank you very much.
You all always do a wonderful job. Please continue to keep up the excellent work.
Took longer than expected but I liked how Tom paid attention to every detail! Communication was on point!
Great work on the crv getting it back like it was
As always you've done an excellent job. My Jeep looks like new.
I was called on Friday afternoon by my Service King repair manager. He wanted to know if the front of my truck had been scratched, he looked at photos and said that it appeared that someone backed into my truck. He said the paint guy was going to try to repair the scratches. I was told I could pick the truck up before 6pm. I came at 5pm, my truck wasn't ready because they forgot to put the pin shipping on, it hadn't been washed or pulled around to the front. It was covered in bondo dust on the drivers side and in the driver's seat. No one even attempted to wipe it down or clean the inside. I was shown the scratches, the paint clearly doesn't match, although it looks better than having been unrepaired. I was told if I buy a bottle of the dealers factory touch up paint, I could bring it back and they would repair all the scratches on my truck. Of course that wasn't put into writing. I am not sure, since they painted my quarter fender why the paint they used to repair the scratches to the front bumper didn't match, unless they had already thrown the materials away and they used what was on hand. I've been using this repair facility for about 6-8 years, I'm not sure when the customer service focus left and the get it in and get it out mentality took over, but the attention to detail is gone. I may have to take my service in the future with it. This is totally unacceptable.
Tom was very helpful and kept me informed sndnup to date about the status of my truck and the personal concern and dedication is awesome. Taylor was also a great help as well. Team work makes the dream work
The job was fabulously done but it was longer than expected. I felt like Safficool Abdool should have explained more in detail of the process for my car. Also, communication between reception seems off. I was told my car was ready when in fact, wasn't. I believe costumer service is very important as well as work performance (which was great) but 1 of the 2 was missing.
Service King is great! Very professional and dedicated individuals! This was my 2nd time working with them and they were great again! My vehicle looks beautiful and I will always use Service King. True Professionals! Courteous! Friendly!
It was such a pleasure to do business with such a professional and courteous business. Thank you all!
Excellent service and nice people. Thank you
The easiest repair experience I've had. Everyone who assisted me were extremely professional and friendly. I received progress reports the entire time my vehicle was in the shop. Thank you! I will recommend Service King in the future.
Car was totaled. Customer service was outstanding.
Inordinate delay on a relatively minor job
You all have been very professional,and really know what you are doing, i was very happy to see my car looking as knew again thank you.
I am not satisfied at all. The parts of my Mercedes aren't original.
I am disappointed
This was my first time at Service King recommended by my Insurance Company. Wow! The service was exceptional and the employees were super friendly. I did not know what to expect but was pleasantly surprised to see the final results of my repairs. Everything looks to part. I especially enjoyed receiving text messages daily about progress. Thank you.
Professional all around. Expert repair service. Kept me informed at every step. Enterprise car rental on site. Affiliated with USAA & Geico, so very easy to arrange service through them.
I really appreciated the updates on the status of my vehicle. Everything looks fantastic and I was really impressed that the crew washed and even detailed the inside of the car. I had to being my car in after a hit and run and it was very stressful. But the crew at Service King took great care of it and put my mind at ease as much as possible. Thank you!
Windshield was cracked while in shop and we were not notified until we picked up the car. Had to wait for crew to get back from lunch to buff out bumper that was just repaired. Took over 2.5 hours to pick up the car and the windshield is still cracked.
I was well taken care of by the Woodbridge branch, especially I like to thank Mr. Safficool abdool. He assured me the damages on my car will be taken care of and when I received my car it looked like I never had an accident. I thank Service King and I like to also thank Mr. Abdool and that he be recognized for his professionalism and care. In addition, I like to thank all the staff for their professionalism. Thank you so much and I will recommend Service King to anyone!
When I first called the national number the customer service representative was HORRIBLE. Then, I met with Tom and he was terrific. Great experience and work was done well.
Only issue is the pin striping is wavy and will need to be redone.
Vehicle was done when you said it would be done, and was kept up to date on the progress the whole time. Thanks for the good work
Excellent customer service from the entire team from start to finish!!! I will recommend Service King to anyone I know needing auto body services.
Service King did a fantastic Job !
In the areas where the major damaged was, the job was completed and looks very good.
In the areas that had to be painted to matched the repaired portion was painted over the dings etc. that was a bit of a disappointment.
I am sure they did the work that was approved and could not go further.
I am glad to have my car back.
Great job, will come here again if anything happens to my car.
Everything was fine I appreciate the great customer service that you afforded me. The continual update is what I really appreciated. KOODOS Service King!!!
Vehicle Make : Mitsubishi
I have my vehicles serviced with your company a few times. I have F been completely satisfied with your company work... Great job????
It was a very professional and beautiful job on my car and I appreciate that
The process between Service King and the insurance company was very coordinated. The notification process was detailed. The work performed was superb. The entire team were professional
Extremely satisfied .mr.rafik abdool specially very nice and co operative . All staff nice to talk.
I appreciated the text message updates.
I also appreciated the live contact from the Team Captain that was assigned to my vehicle. Customer Service was paramount and my vehicle looks great. I was made to feel comfortable through the entire process under the circumstances that brought me to you.
Keep up the good work.
Thank you doin a great job my car.
I appreciated updates about progress of repair, pricing transparency and great customer service. These things build trust.
When I initially scheduled my appointment, I was asked to clean my car out entirely which I happily did. However when I got to the appointment and they took pictures of the accident, I was told that I would bring my car in at another date for service. I asked why was I asked to clean my vehicle if my car wasn't being service that day. What's even more irritating was that I asked when I called to make the first appointment and they said yes I needed to clean it out. Apparently not the case.
The other issue I had was with the rental. I asked for a vehicle comparable to what I drove not a 2017 Kia. If I owned a Porsche I would expect something close to a Porsche. The kia I had a backup camera I could barely see out of, no leather seats, etc. I'm not saying I needed all of the current features I drove but comparable is comparable and I didn't get it.
My husband received better service when he was there last year under professional collision. Service King needs to be a little bit more organized in opinion.
Vehicle Make : Volkswagen
The frequent updates were very helpful. I never felt I needed to call the shop to get the status of the repair work. Best of all the repair looks great.
Larry did a fantastic job helping me, thank you so much Larry!
Everything looked beautiful. Interior even wiped down and looking spiffy. From beginning to finish it was a pleasure working with you. Professionalism and customer service above par!
I will follow up with a letter but for now your staff was superior, well organized and show a kindness not normally found in a business . I thought your daily update system was very efficient . I would highly recommend your services to all in need. You have an outstanding service ! Thank you.
Anthony P. DiBenedetto Sr
LTC U S Army Retired
What can I say? Superlative service from start to finish and my car looks better than it did before it was hit.
Second time having my car repaired. GREAT service. GREAT customer service. Fully trust them with my car.
Whole experience was very professional and your staff is very courteous. Keep up the great customer service thank you shsas
Looks great and quick service. We appreciate it!!
Vehicle Make : Volkswagen
I am extremely happy with the service and all the people that l had contact with. One of the most professional people l've talk to based on this type of business.
Everyone was friendly, professional and courteous regarding the repairs to my vehicle. Although the color is off/almost matching, they immediately thought of a solution that is satisfactory to my needs. I really appreciate my vehicle not being driven while in for repairs. Because of the type of car, people want to drive it. It's a beautiful car, I agree. My late brother has great taste. I have already told friends and coworker's if they need work done to their vehicle, come to Service King, where service is professional, fast and friendly.
Service King never disappointseen me. It will always be my body shop of choice.
Everyone was totally professional and thorough. Your frequent updates during the repair were very much appreciated. This is the second repair you've done for me and I highly recommend you.
Everyone was so nice and communication was great.
Great service. Very timely.
Tammy was very nice and professional and call me frequently to give me a status update about my car.
Please express to your team, especially to customer service...in one word super job. Thank you
My car looks as good as new. Thank you!!
Excellent Service! What really made me feel appreciated and at ease throughout the process of my car being serviced was the updates. Service King warmed my heart and made me smile with each unexpected text I received about the status of my car. As a result this eliminated all if any of my concerns and my pick up date was spot on! Excellent service Service King!! Thank you very much.
The lady who helped me every time (I believe it was rickell) was great. Very helpful and nice every time I talked to her.
Very good service and the people are very nice
We missed a small dent on the first try, so the shop accepted the truck back and fixed it in nearly no time. I am completely satisfied with the service!
I was doubled charged on my debit card.
I was satisfied for a job well done
It was too easy, thx so much
Great job in keeping us informed of progress. Taylor was especially helpful, courteous, and professional.
The service was prompt, complete and well done. All of the personnel with whom I interacted were friendly, courteous and eager to get the job done right. Well done!
The painting is really good.
Very professional and nice service people (not to mention good looking as well????). They did a great job of keeping me up to date on the progress of my vehicle.
I liked how updated they kept me on the status of my car.
Thank you for your friendly service, regular status updates on my vehicle.
Brandon, Natalia and all staff including the kind lady at enterprise check out were all awesome!
Thanks for keeping me updated throughout the repair process. I always knew what was going on with my car. My car looks great and I am happy to have it all fixed up. Also, thank you for detailing the interior aswl. It was a nice surprise.
So far good but I have one concern about some damage in car like some noises telling you about anything Wrong in car is not happening any more that only concern I haven't right now but so far so good
Great job! I am very pleased with the result and entire experience with Service King.
The team showed great professionalism when walking me through the process. Loved receiving the updates on my vehicle. Actually picked the car up a day early. Thanks for making this painless for me.
Excellent technical service and outstanding customer service excellence.
Very polite, friendly and professional. Reception area clean and welcoming. Very satisfied with repair work.
Fantastic job - car looks like brand new and repairs were completed faster than expected. Also loved the daily text updates as well as the follow up phone calls to keep me up-to-date. Overall excellent experience and I will recommend Service King to others. Thank you!
Service King was professional and courteous.
I was very happy with the service and that I was always informed of the status of my car. They even washed and vacuumed it! Highly recommend this shop!
Geico rep was very responsive and professional. Shop was slow in completing a minor repair although this was not a factor that was important to me. I was overall satisfied with experience.
Vwry friendly & courteous staff
I would like to pass on to service king they have provide excellent service, professional experience. They not only kept me informed on vehicle but advance me on status of my vehicle I rate them number one in my books. They will be my reference to friends and family. Well done job.
Will be coming back Saturday to have shop damages repaired.
They refused to fix the car
Your work was excellent and very kind of you I thank very much.
They made a good jod am satisfied thanks Luis
Vehicle Make : Volkswagen
Very fast service.
Very friendly staff.
Allow me to start by saying, please pass along our sincere thanks and appreciation to Anna. Reason being is she did an outstanding job of ensuring we were kept abrest on the status of our vehicle's repair throughout the entire process. She quickly and professionally addressed any concern I may've had, and insured I was well informed. As for the vehicle itself, the wife is pleased, therefore I am pleased. It appears the technicians did an outstanding job fixing the dent and blending the hard to match silver color of the vehicle. Additionally, Kudos go to the all those involved in the process. Lastly, I'd like to recoginize the gentlemen that detailed and cleaned our Toyota.
My car was not fully repaired when returned to the Fredericksburg location. It still had to be returned to Woodbridge for additional body work. We have only received updates from the Fredericksburg location after leaving messages there. Because of this we have rearranged our work schedules to pick up a car that was not ready, returned a rental vehicle prematurely and have dragged our three children between the ages of 6 months and 7 back and forth to Fredericksburg which is over an hour away from our home in Tappahannock. At this point I am very dissatisfied.
You representative was THE WORST.
Staff was very friendly and courteous. Raquel took care of me and kept me informed about my vehicle from start to finish. Service dept did a great job with repair work.
Thank you fir providing outstanding service. Car was repaired, clean inside and out way ahead of time. I appreciate your service and your associates.
Thanks Rickell for your professional service during the entire repair process
The text feature that you guys used to update me was great.
Everyone I dealt with was very professional. I would recommend this company to my family and friends
Came in a day early and all issues resolved. Great job by all.
Service Advisor Rikkel was very knowledgeable and courteous. Maintained communication throughout the process. Great experience!
Staff was great, courteous, helpfull.
Work done was outstaning.
First, I must say that from the very beginning of my visit at the Woodbridge Professional Collision Center to the very end, my experience was exceptional! The staff from PCC, the Geico adjuster, and the Enterprise staff all gave excellent service and were above and beyond the level courteousness that I would have expected. I can't say enough how pleased I am with my experience. Secondly, I really appreciated the constant contact on the status of my repairs through calls and emails. The work done on my vehicle was flawless. I have found no problems with the repairs and I was so pleased to see that my car was washed and the wheels were impeccably shined. Thank you so very much for your attention to detail and courteous service. I would definitely recommend your shop to anyone who would ask. And I would certainly choose your shop again if the need arises. Thank you, and all the best to your fantastic Professional Collision Center team. Well done!
Your satisfied customer, Brian Lyles
Great job! I appreciate the end product, a great repair job on my vehicle. Additional satisfaction...keeping me informed of the status of progress, and outstanding customer service. The integration of Enterprise car rental made it really very easy for me. In short, this was a seamless repair that limited the intrusion upon my everyday life.
Vehicle Make : Volkswagen
Treated well. Repair took longer than originally expected due to part ordering but they were professional and did good work
Very rude customer representative
Fast and professional. Having Enterprise onsite is a plus.
I will be calling to explain my dissatisfaction.
Everyone was very professional and courteous throughout the entire process.
The job was done quickly. Rachelle was extremely helpful and professional. Refreshments were appreciated. Beautiful and thorough work. Thank you for everything!
They dropped the ball the first time when my car sat, untouched for 5 days; it seems that someone misplaced the paperwork - during this time I called and left messages 4 times - all of which went unanswered.
Then, on 7/16, they tell me that my car won't be ready until the 21st. Fine, I'll take the rental on my trip out of town. The very next day, after I am several hours out of town, they call to let me know my car is ready.
I go in to pick up my car today (7/20), pay, and then proceed to wait for over 20 minutes because no one in the back knew that I was there for my car despite the fact that the cashier hand delivered my paperwork to the back.
It turns out that my car is not completely fixed either - it seems that when they fixed the dent, they introduced a problem to the power door lock so my car will have to go back into the shop!!
There were two good things I will say though - my car does look great, and Alan, the manager, really took control of things and got things done - once he knew there was a problem.
So, guess who I will be calling tomorrow morning regarding my door??
I'm actually not content with Professional Collision Service after finding out that my wife's wedding ring was stolen and a break-in happen and I was not notified. Very UNPROFESSIONAL!!!
Everything fine, except I'm missing one brand new cat mouth slurpee straw out of my car. Had two sitting in my seat, got car back, now there is only one.
I will highly recommend your services to family and friends.
I really appreciated how smooth everything went. It's stressful to have had one's car damaged in an accident and I was pleased that getting it repaired just was not stressful at all. It's very nice that our insurance rep was there at the beginning and enterprise was present for the rental... it jade everything easier. The front desk personnel were very nice and overall it was a good experience.
The only thing I wish ha been been different is that I wish there had been a tech person available to actually go through what was done to my car. I read it off of the report but it would have been nice to have someone take me through it, show me that there was no damage to my alloy wheel where the cover had been hit, show me what was actually replaced and why other things were not. The woman who took me to my car said, "does it look okay?" I am not an expert so it did, but I wasn't confident that I knew what i was looking at. It would be better to have someone who knows cars take the owner through that part.
Very prompt service and car was ready when they stated it would be
Job was completed a little later than expected, however there were regular updates explaining this and the work done was done perfectly
Vehicle Make : Volkswagen
Everyone very very nice and professional. The work done was excellent and thorough. Thank you for a job well done!
Second time my poor car has been repaired here. Both times superb results. First time vehicle had sand in interior from beach vacation and when it was picked up it was cleaned and like new! thanks Carl
I appreciate the regular updates and my car looks great!
Vehicle Make : Volkswagen
You guys did an awesome job!
Great job and professional service!
Great service! I liked the updates via text message. I am very satisfied with the repairs, the car looks great. And thanks for washing it. Great job.
Excellent job on my car. Thank you.
Excellent work! Thank you for everything.
My car was fixed perfectly in a timely matter
Your company did a great job on the repair of my car and the staff I dealt with was very professional. I would highly recommend your services.
Vehicle Make : Volkswagen
You did a two days work in one week. Your emails, text messages and calls during the repair are too many and too much. Your associate called me at one point and said we are washing car. At the end the job is not done well
Thank for cleaning my car....... Car looked great!!!
Totally satisfied, however since their are three entities that greet a customer it can be confusing who to listen to: Geico, Enterprise or Professional?
Well done and clean car. Thnc, k
I could not be happier with the work performed or the communication the shop had with me. Excellent all around.
Very professional, courteous and skilled team.. What an awesome experience I had..
I was there in the office but unfortunately the office was closed.they did a junk work on my mercedes.
Very efficient, professional. Changed my choice for repair after reading reviews about my initial selections. Reviews for professional collision were great!
Great work. Attention to detail and solid proffesionalism.
I LOVE that ny insurance estimator and rental car vendors where at the same location as the repair facility.
The Daily updates on status were great. The paint repair looks great. You detailed the inside of my car and hooked up my wheels with a cleaning and armor all.
Really couldnt be happier with my experience.
I even posted my praise and recommendation on my FB page.
You guys rock
Unfortunately I've had to take my car in for repairs more than once. But other than the inconvenience of not having my vehicle I was completely satisfies with the work that has been done. Now add to that a pleasant atmosphere, personable customer service with professional team members and you've got yourself world class service. I would hoghly recommend Professional to anyone who needes collision work done.
Car had more damage to it after than before car was taken back for repairs by Geico
Great service in all respects. Well done!
Vehicle Make : Volkswagen
Professional curtesy was over and above any that I've seen in quite some time.
Thank you very much.
I was beyond satisfied with the results. l recommend your services to others.
Very smooth and friendly staffs. Repair was perfect.
Service was very courteous and professional. Iwas kept in the loop with the progress and was able to pick up my vehicle within the estimated time frame
You all did a fabulous job
I really appreciate the constant updates on the status of my car.
Also any time I called Evelyn, Heather and Rockelle was very pleasant and helpful. Thank you
I was very impressed with the service that I received. This was my first accident and they made it a very painless experience.
Your guys do the good job, great
Excellent everything well done from customer. Service to repairs and they even clean wash my car great.
Great communication throughout repair process. Car looks great! Thank you and keep up the great work!
The staff was professional, kept us updated and exceeded in customer service!
My floor maps were dirty with white dust as as well as debris left in the underlining trunk and trunk map.
While I've only had the car for a day...all repairs seem to have been completed successfuly.
I don't appreciate being called 30 minutes before closing and being expected to pick up my car before close in order to not be charged an extra day for the rental.
As usual, friendly and accommodating. Kept us up to date through entire process. Thank YOU!
To date, you've managed to get the repairs to look as nothing ever happened. I'm glad to know that you're a reputable business and take pride in your work. Thanks!
I have discussed with repair shop. When picking up car it had a scuff on right rear as if it were backing into something. Also the replaced window has a 6-8 inch scratch on it, the from bumper was scratched during reasembly of the front grill. The front window appears to not be placed on correctly. It is set to the right as looking at it from the front. The seal on right side was dented heavely during assembly and on left there is a large gap between body of vehicle and window where on right side the seal is pushed out. Hope to resolve all at 1300 on 16 Mar when they asked to bring it back.
It was a pleasure doing business with you.keep up the good work
Friendly, courteous, and professional staff sum up the excellent employees. You guys are great!
I was very please the custemer service and that i was i formed of wcery little progress of tje job. Thank you