Very professional and efficient
Really loved the customer service.
When I picked up my car, it was very dirty in the interior: dust everywhere, floor mats were very dirty, finger print a lot in the areas near the repair. After taking it home, I spent over 2 hrs cleaning it myself. I had paper over the floor mats to prevent the dirt and they removed it and put their dirty feet over it. Why did they do that?
Moreover, during the cleaning process, I discovered a new dent at the second door at the driver side. This is new, since I never saw it before.
You don't live up to your name of "Service King", and I am very disappointed. Moreover, it took you over two weeks to repair 1000 worth of damage.
Completed perfectly. Thank you!
The service writer, Kevin was very pleasant and professional. He kept me updated about the status of my vehicle the entire time while it was being repaired.
Service King did a good job in repairing the back bumper on my truck. They have good customer service and the repair was done fast.
Florence was a wonderful & excellent advisor who assisted in the fixing and completions of my truck making sure everything was done 10 stars to Florence and Service King Staff .. Thank you Florence
They were very nice and professional and I was updated with everything that was done to my car. I think that is awesome
Minute to minute updating the status of repair is greart. How about sending a picture that shows repair step by step? It would be interesting
I like the way I was treated By the All State representative. She was kind professional from the time I walked in and picked up my vehicle.
Very professional service delivered on time with frequent updates.
The quality of workmanship was excellent! My car seems brand new. Also, the staff was kind and professional.
Only thing is, I guess they had to redo my door and my window handle is crooked, but it's on the passenger side so not really something I have to deal with, but beautiful job with my car
The repairs yes they were fine but the front desk seemed chaotic. Not enough staff to help clientele coming in the door. A lot of waiting time and standing around not knowing who's in charge.
I don't think the admin staff who answer the phones know how to answer our questions when it pertains to our vehicle. She was pleasant but seemed to be the only one who knew what was going on.
Florence was perfect! I would still bring my vehicle back if I needed your services.
Service King gave me outstanding service. I was very pleased with how they treated me while my vehicle was in their care.
Vehicle is running excellent! Awesome job!At any given time I will be recommending you to anyone who is in need of repair work !
A-**** service !
Sincerely Kevin D
Excellent service and attention were given to me and my vehicle. I was informed through out the process and Mr. Harper was polite and knowledgeable.
Good and fast attention starting front desk. Gentle assistance from person who was attending my case. I received my car clean and brilliant. Good job
Great service- satisfied with repair
Amazing communication, great customer service, and care with my vehicle. Repairs look amazing!
They were very curtious and kept me informed through the entire process. Excellent job
The team did an excellent job and my vehicle looks like it is new. The paint job is great and there are no spots--paint blends perfectly. Thanks for your timeliness and expertise. You did a marvelous job!
Good job. Outstanding communication
Doug was superb, very knowledgeable.
Car looks brand new! Extremely satisfied. I've been in 3 no faults accidents in the last 4 years. From the 1st repair job, I've selected service king when I could've gone to a Mercedes dealership. I've never been disappointed in the work!
Doug was very thorough and took the time to explain everything along the way.
Doug was great to work with. He tailored my request to fit what I could afford and then did it wonderfully and on time. What a terrific experience.
Great service. Staff was professional and helpful. Work done well and completed a day early. I would definitely recommend Service King in Woodbridge VA
It was hectic when I went for my estimate. Everything eas throughly explained. Excellent customer service, excellent overall service. My bumper lioks like brand NEW!!!
My car became like new thanks
Nothing' negative. Communication excellent. Job well done. Very satisfied!
I like that we were kept update with a text.. and also the work was
Pleasant customer service.
Vehicle Make : Volkswagen
Service king is the absolute best. Period.
Very happy with the fast service and love the staff; I put my car in on Tuesday and you had it ready on Thursday; Now that was fast; Eric
Outstanding communication throughout completed before estimated time courtesy and friendly folks
Besides the high quality work,getting the car ready two weeks earlier than initially estimated is tremendous!!
Excellent service and professionalism! Doug was awesome and very helpful. 5 stars for customer service.
Service King always performs excellent service.
The service was excellent from Taylor at the desk and Doug making sure everything was done. Everyone was very professional. Thanks for great customer service.
They were very communicative and informative during the whole process. I felt very comfortable leaving my car in their capable hands.
Staff was professional and work was completed timely.
My experience was extremely pleasant and painless. From my GEICO adjuster to the Enterprise representer to the staff at Service King... everything was 5 stars!
Everyone that was involved in the process kept me informed at all times as to what was going on with my car. She is basically my child and trusting her with other people is hard, but I trusted Service King. Everything went smoothly and was even informed about my trunk lid being on back order. Thank you to all that was involved!
Completely excited tired of the rental
I was really just completely put at ease when I arrived at SK. Everyone was great, professional and attentive. I appreciated the way Zach put me at ease. He was very reassuring, calm and professional and patiently explained the process to me.
The only thing I would add is this. Since parts were on backorder, which is out of everyone's control, I ended up needing a rental car.
I asked SK if I could rent it from the Enterprise satellite office located inside SK, but I was given the number for the main Enterprise Car Rental office. It would have been a little bit easier if I had been able to rent it at the Sk location.
Since a rental car was made available when I first dropped my vehicle off (I did not need it at that time, only when the vehicle being repaired was not done when originally promised) it would have been great if at that time a rental was offered.
But still, I am greaful to the team at Service King! Outstanding customer service.
Doug and his staff there were exceptionally accommodating and kept me informed the whole time.
The car looks great, can't even tell where any damage was. Thank you!
Excellent customer service. I'll be recommending you to anyone in need of such service.
Wow there's no expression How wonderful the repair on my Jeep Compass was done. The quality of work very professional from the lady who took all my information regarding the damages of the car accident.
And text daily to updated me on the work being done on the Jeep as well. Thank you so much for taking care of my Jeep an less stress I have to deal with.
Reina Silvia Orellana
Very happy with the results. Gave me a full walk through of repairs and the repairs were done before expected time witch was awesome. Helped me set up my smart tailgate to make sure there was no damages. Very please with the customer service and the out come of the repairs
I was very impressed by the level of professionalism displayed throughout the entire process. The workmanship and time frame given exceeded my expectations. Thank you all.
Absolute amazed at quality work. great team of professionals!!!
Did outstanding job!!! I would recommend your business to all my friends..
Vehicle Make : Volkswagen
Good service and customer care
I had the pleasure of working with Mr. Ryan Harper. He was polite, professional and very understanding of my questions and concerns. He made certain to keep me updated about the repair of my vehicle. After my accident, Mr. Harper and Service King gave me back my car and piece of mind. Thank you soo much.
My only concern is the Enterprise Car Service. The woman working at the counter was rude and seemed upset that I requested a different vehicle due to my inability to drive a truck. Once the car was brought here she was very pushy to get extra coverage on the vehicle and when I said no she said sign here and walked back inside. Once I got into the car, it smelled like a person was smoking in it and then dropped horrible perfume to cover the scent which it didn't.
Florence Catlett was extremely courteous, prompt and professional. The work on our car was completed exactly when we needed it. We really appreciate Florence's personal attention to our repair. She is the best of Service King.
Don & Pat Sodo
These guys rock!!! Always on time, great customer service. Quality work. Highly recommended
I love that they kept me posted with percentages, and dates! Excellent service. They definitely made the process super easy.
I have always had excellent customer service, before when it was called Professional Collision and now that it has a new name. I hope this service is available should I ever need their services again.
From the beginning to the end everyone was exceptional in their customer service. Will recommend to others.
My vehicle look ???? Very nice ???????? ...Thx Much!!!
I like that the staff was caring and understanding. Keep me up-to-date on my vehicle. And most of all you return my car so clean. They did a very good job!
Kept me updated with every detail of the repair from pick-up to drop off!
Great team...very reassuring and professional
Thank you for fixing my baby, I missed her!
I'm very pleased with the service I received as expected. Florence Catlett kept me informed from start to completion of my repair.
The mere fact that I would kept informed on everything that you even any possible delay would be extremely refreshing! Definitely would be recommending this to anybody then auto bodywork regardless if it's to their insurance company or not.
I thank you and your crew for the outstanding job youall done. You kept me informed on the process and got my vehicle ready and back on the road sooner than I expected. Again I say thank you.
I appreciate the good work you guys did with my truck! It looks great! You guys are very knowledgeable and it seems like you have a grwat experience with this type of stuff. Keep up the good work! Whenever i have another problem, i know who to come to! Thank you and God bless you guys
My car was serviced fast and eficiently they even clean the inside of my car, i was very pleased, they went above and beyond
Amazing work done. Very fast turnaround and great professionalism.
I don't think so I have any comment because everything perfect
Vehicle Make : Volkswagen
Florence Catlett is an excellent service adviser. She really go beyond her expectations at what she does as a service adviser. I was very satisfied with her customer service.
Service was on time and above satisfactory
I am very satisfied with the overall service!!!, from the ladies in the front desk to everyone else I came in contact with. I love the ongoing communication via phone calls and text messages. I will definitely recommend Service King to anyone!
Very attentive love the updates. Its my second time at SERVICE KING ver happy both times.
Staff was very informative as well as professional. Kept me up to date during all repair cycles
Delivered early, truck looks great. Thank you!
Mr. Harper provided outstanding customer service.
Great communication! Fast service. Car looks like new.
Great communication throughout the process and courteous staff
I noticed a dent in the front panel over the passengers side tire that should have been fixed after driving the car to my house. No one mentioned they were not going to fix that area. Other than that the work completed was outstanding. I will have to contact my insurance company to see if that section should have been covered under one of the two claims.
Everything was quick and easy. As far as I can tell, they did an excellent job with the repair.
Aside from fixing the exterior damage thank you for the cleaning of the inside... looks great!
Zackary is outstanding. Mike was extremely helpful thank you
Vehicle Make : Volkswagen
Awesome service, done in just two days. Appreciated my time with you all. Thanks
Vehicle Make : Volkswagen
Well done..!!! Very well done..!!!????????????????????????
Everyone who I had contact with was very professional and willing to help.The work done on my car was excellent, I definitely would recommend your services to anyone. Thank you so much for really care.
Wonderful, wonderful, wonderful! Perfect service from A to Bobi, start to finish! My car looks beautiful!
The start to finish my car repair,you guys give a friendly treatment,update every day and did a fast and very well job. Thanks all for take care my car and me.
Nice work. Customer service was great.
The repairs to be done were explained.I was kept informed. The two gentlemen that helped me were polite and courteous.
My Service Advisor, Doug was top notch. Guy deserves a raise and a Christmas bonus.
Car was ready one day prior to when he said it was going to be and the work looks great.
The service and service personnel were great. I would use them again!!!!
This was best auto repair service that I ever had. You are the best. You
Have earned my confidence on you.
Very professional crew, extremely satisfied with my experience. I felt that my vehicle was in good services, the employees were very respectful and knowledgeable. Car was done faster than expected and repairs look great
Very excited that I drop my car off this morning and received a call later that afternoon that my car was ready. Much earlier than I expected. Thanks
I was very impressed with the service and how smoothly the process went and I even got my car back one day earlier than expected!
Thank you for keeping me posted on the repair process, and completing my repair earlier than expected. Additionally, thank you for cleaning my vehicle so thoroughly. Finally, thank you for matching the paint! Fantastic job!
It was a very smooth process
Very professional, honest and seamless process. I will definitely recommend
Service King if I ever need to.
My repair car is excellent!
I am happy with the work from service King !
Thank!! You did a very good job!
Very good service and very organized. Thanks
Very professional, corteous, and fast. Thank you.
After driving away from being satisfied, I noticed the air pressure light on. After attempting to put air in that tire, I noticed a nail in my tire
Speakers aren't working now
Services King did an outstandingl job in repairing my truck. All the staff that I met were the following: friendly, customer service oriented, very knowledgeable, everyone greeted me with smile, The employee that walk me out to my truck went out of his way when it come to superior service and customer satisfaction.
Paint color of replacement part did not match the rest of the car. Bringing it back in later today.
Job well done and the quality, timeliness of repair and finished product was very professionally done. I am very pleased and kudos to the entire team.
Great job. Communication about the vehicle status was excellent. The whole process from estimate to vehicle return was fantastic.
Car delivered as promised very happy with the service!
The windshield was removed to fix hood & replace fender. My wive said the paint job was great! She was not happy with the fact that the windshield was filthy. She thought that the windshield should have been cleaned.
Extremely satisfied with your service, the car looks brand new. Also wanted to say you have a top rated staff on hand. I spoke to many there and each and everyone was professional, knowledgeable and went out of their way, not to mention they all seemed to enjoy their job. A plus organization!
My car looks like it was never touched in the accident! Well done folks!!
I appreciate your kindness and my car looks brand new
Extremely satisfied by the work here. Car was repaired super fast.
Thank you everyone for all the fabulous jobs your did. I appreciate all of everyone's help on putting mmy jeep back together.
Thank you ????
Mrs. Soraya C
Wow wow wow that's all wow perfect solution to a bad problem. Thanks again
Good job. Helpful personnel. Kept us informed of progress. Finished ahead of schedule
Vehicle Make : Range Rover
When you attempted to fix my backup senso . You switched the blinker and brake wires.
Customer service team is highly rated.
Beautiful work and color match to me pearlescent white Prius. The only only place I'll go.
I was satisfied with the repairs itself, but was not entirely satisfied with the customer service received prior to bringing my vehicle in. There was someone assigned to my insurance claim whom failed multiple times to respond back to message or phone calls and failed also to order the parts on time as was promised by her (Jasmin). Other than that, the experience was good.
The entire process was well organized from start to finish. I was kept informed by phone or text message letting me know where the car was during each step. The team of professionals at Service King treated my car as if it were their own. Thanks for the great job!!!
A rubber covering that goes under the wheel well was left in the trunk and we had to bring the car back for it to be installed. Something scarred the leather on the driver's seat, but Service King is going to pay for the repair.
The accident repair work was very well done.
Completion date was changed several times, it was very frustrating.
Great service. They kept you updated.
Service king kept me well informed of what was happening with my vehicle and the customer service was excellent.
When I notified USAA that repairs were completed, I reported that, "Service King did an excellent and timely job." I thank especially Mr. Tom Follin and Ms. Ebelin Rosa for their professional and kind assistance. I would give Service King the highest rating possible! On a scale of one to ten, I would rate them a ten. Thank you very much.
You all always do a wonderful job. Please continue to keep up the excellent work.
Took longer than expected but I liked how Tom paid attention to every detail! Communication was on point!
Great work on the crv getting it back like it was
As always you've done an excellent job. My Jeep looks like new.
I was called on Friday afternoon by my Service King repair manager. He wanted to know if the front of my truck had been scratched, he looked at photos and said that it appeared that someone backed into my truck. He said the paint guy was going to try to repair the scratches. I was told I could pick the truck up before 6pm. I came at 5pm, my truck wasn't ready because they forgot to put the pin shipping on, it hadn't been washed or pulled around to the front. It was covered in bondo dust on the drivers side and in the driver's seat. No one even attempted to wipe it down or clean the inside. I was shown the scratches, the paint clearly doesn't match, although it looks better than having been unrepaired. I was told if I buy a bottle of the dealers factory touch up paint, I could bring it back and they would repair all the scratches on my truck. Of course that wasn't put into writing. I am not sure, since they painted my quarter fender why the paint they used to repair the scratches to the front bumper didn't match, unless they had already thrown the materials away and they used what was on hand. I've been using this repair facility for about 6-8 years, I'm not sure when the customer service focus left and the get it in and get it out mentality took over, but the attention to detail is gone. I may have to take my service in the future with it. This is totally unacceptable.
Tom was very helpful and kept me informed sndnup to date about the status of my truck and the personal concern and dedication is awesome. Taylor was also a great help as well. Team work makes the dream work
The job was fabulously done but it was longer than expected. I felt like Safficool Abdool should have explained more in detail of the process for my car. Also, communication between reception seems off. I was told my car was ready when in fact, wasn't. I believe costumer service is very important as well as work performance (which was great) but **** of the 2 was missing.
Service King is great! Very professional and dedicated individuals! This was my 2nd time working with them and they were great again! My vehicle looks beautiful and I will always use Service King. True Professionals! Courteous! Friendly!
It was such a pleasure to do business with such a professional and courteous business. Thank you all!
Excellent service and nice people. Thank you
The easiest repair experience I've had. Everyone who assisted me were extremely professional and friendly. I received progress reports the entire time my vehicle was in the shop. Thank you! I will recommend Service King in the future.
Car was totaled. Customer service was outstanding.
Inordinate delay on a relatively minor job
You all have been very professional,and really know what you are doing, i was very happy to see my car looking as knew again thank you.
I am not satisfied at all. The parts of my Mercedes aren't original.
I am disappointed
This was my first time at Service King recommended by my Insurance Company. Wow! The service was exceptional and the employees were super friendly. I did not know what to expect but was pleasantly surprised to see the final results of my repairs. Everything looks to part. I especially enjoyed receiving text messages daily about progress. Thank you.
Professional all around. Expert repair service. Kept me informed at every step. Enterprise car rental on site. Affiliated with USAA & Geico, so very easy to arrange service through them.
I really appreciated the updates on the status of my vehicle. Everything looks fantastic and I was really impressed that the crew washed and even detailed the inside of the car. I had to being my car in after a hit and run and it was very stressful. But the crew at Service King took great care of it and put my mind at ease as much as possible. Thank you!
Windshield was cracked while in shop and we were not notified until we picked up the car. Had to wait for crew to get back from lunch to buff out bumper that was just repaired. Took over 2.5 hours to pick up the car and the windshield is still cracked.
I was well taken care of by the Woodbridge branch, especially I like to thank Mr. Safficool abdool. He assured me the damages on my car will be taken care of and when I received my car it looked like I never had an accident. I thank Service King and I like to also thank Mr. Abdool and that he be recognized for his professionalism and care. In addition, I like to thank all the staff for their professionalism. Thank you so much and I will recommend Service King to anyone!
When I first called the national number the customer service representative was HORRIBLE. Then, I met with Tom and he was terrific. Great experience and work was done well.
Only issue is the pin striping is wavy and will need to be redone.
Vehicle was done when you said it would be done, and was kept up to date on the progress the whole time. Thanks for the good work
Excellent customer service from the entire team from start to finish!!! I will recommend Service King to anyone I know needing auto body services.
Service King did a fantastic Job !
In the areas where the major damaged was, the job was completed and looks very good.
In the areas that had to be painted to matched the repaired portion was painted over the dings etc. that was a bit of a disappointment.
I am sure they did the work that was approved and could not go further.
I am glad to have my car back.
Great job, will come here again if anything happens to my car.
Everything was fine I appreciate the great customer service that you afforded me. The continual update is what I really appreciated. KOODOS Service King!!!
Vehicle Make : Mitsubishi
I have my vehicles serviced with your company a few times. I have F been completely satisfied with your company work... Great job????
It was a very professional and beautiful job on my car and I appreciate that
The process between Service King and the insurance company was very coordinated. The notification process was detailed. The work performed was superb. The entire team were professional
Extremely satisfied .mr.rafik abdool specially very nice and co operative . All staff nice to talk.
I appreciated the text message updates.
I also appreciated the live contact from the Team Captain that was assigned to my vehicle. Customer Service was paramount and my vehicle looks great. I was made to feel comfortable through the entire process under the circumstances that brought me to you.
Keep up the good work.
Thank you doin a great job my car.
I appreciated updates about progress of repair, pricing transparency and great customer service. These things build trust.
When I initially scheduled my appointment, I was asked to clean my car out entirely which I happily did. However when I got to the appointment and they took pictures of the accident, I was told that I would bring my car in at another date for service. I asked why was I asked to clean my vehicle if my car wasn't being service that day. What's even more irritating was that I asked when I called to make the first appointment and they said yes I needed to clean it out. Apparently not the case.
The other issue I had was with the rental. I asked for a vehicle comparable to what I drove not a 2017 Kia. If I owned a Porsche I would expect something close to a Porsche. The kia I had a backup camera I could barely see out of, no leather seats, etc. I'm not saying I needed all of the current features I drove but comparable is comparable and I didn't get it.
My husband received better service when he was there last year under professional collision. Service King needs to be a little bit more organized in opinion.
Vehicle Make : Volkswagen
The frequent updates were very helpful. I never felt I needed to call the shop to get the status of the repair work. Best of all the repair looks great.
Larry did a fantastic job helping me, thank you so much Larry!
Everything looked beautiful. Interior even wiped down and looking spiffy. From beginning to finish it was a pleasure working with you. Professionalism and customer service above par!
I will follow up with a letter but for now your staff was superior, well organized and show a kindness not normally found in a business . I thought your daily update system was very efficient . I would highly recommend your services to all in need. You have an outstanding service ! Thank you.
Anthony P. DiBenedetto Sr
LTC U S Army Retired
What can I say? Superlative service from start to finish and my car looks better than it did before it was hit.