Great job on repairing my. I would definitely recommend you all.
Thank you for doing a great job on my truck. I really appreciate the extra things everyone did like vacuuming and washing it to make it look brand new to me when I picked it up. Thanks again for the updates, and accurate repair window. Awesome job, I will definitely recommend or use you all if the need arises ever again.
They are very fast on getting you back to your normal self and I loved how they kept me posted
Thank you for your thoughtfulness
I never had a claim work out so smoothly. Great job! Everyone was very professional and service oriented.
Great customer service! I loved the text messages on the progress of the work being done. The overall experience was excellent. Thank you!
Very good. Great job. Completely satisfied .
You guys were very courteous and helpful. I would recommend you to anyone. Thanks for a great experience.
Sarah did a great job once again. Second car she has repaired for me.
I appreciated the text message progress reports.
Very efficient operation. Will recommend to others.
I wouldn't take my care anywhere else for repairs. They do excellent work. Thanks Service King!
Thank you so much! I love your professionalism and continuous updates! I will come back if my car needs to be serviced again. :)
Awesomene service. Sara did a great job keeping me updated on the status my repair. Thank you for your amazing customer service.
Your crew went above and beyond my expectations! I am traveling through the area and unfortunately my car was vandalized. Your shop took my car in the following morning, replaced my window, and they were even able to get the window tinted before I had to leave town. Plus, each employee I encountered was polite and friendly. And, I also appreciated The fact that your facility was a clean environment -- this definitely wasn't your typical greasy garage. Thank you again for your great service!
Overall very good repair job. I wish my whole vehicle looked as good as the repaired area
Good job. Timely updates.
Very friendly and helpful staff! We hope we never have to come back. But, if we do, you will be our first choice.
The service was excellent.
Love the text feature. My contact was nice and helpful and very knowledgeable about the repairs and status of my car. Would recommended it
It was great working with Service King. From beginning to end everything was handled professionally and everyone was friendly. Thank you all so much.
Everyone was courteous and the repair was done promptly and to my satisfaction. Thank you for being there for me.
I liked the how sick I was in & out of the office and the service update text
Thank you guys for doing a great job on my car
My only comment would be for the front desk staff who call the customers. They called me 3 times before I answered because it was a random number and didn't leave a voicemail. Seems silly to call and not leave a voicemail.
Service King provided very good customer service and I was very pleased with the repair of my car.
Very satisfied. Would use them again
I had an awesome experience! My technician was wonderful and keep me very informed. The quality is wonderful and the work was completed very fast! Will always use service king for my needs!
I was very pleased and would definitely recommend Service King to friends and family. I received daily updates on my repairs which kept me informed on the progress. My car was even ready earlier than previously told. I would give Joe, my contact a 12 out of 10.
Linda Diane Ivey
This is 4 th time I have used the McDonough location and jobs have always been superb . I refer my friends to this location.
I'm always well taken care of your company is the best this is my second time around and I had the same treatment as the first time love you guys....
Great work and great customer service.
Great customer service and fast work!!
Very professional, efficient, and friendly establishment.
Very impressed with the time it took to complete the work. Thank you.
I am very pleased with the service that I received today on my Hyundai Sonata I will pass it on to anyone else that needs service or repair on their car thank you so much
I was impressed by the professionalism of the staff and how they kept me abreast of all the repairs that was being made on my car and that I'm aware of how long it would take and I just appreciate that
Joe Donavan is on top of his job
Your team is great! Thank you for a pleasurable experience!
Outstanding customer service. I was updated frequently about my vehicle which in all my years of having my vehicle serviced this was great to have.
I appreciate the professional as well as courteous service I received you don't always get both. I especially appreciated the timely updates!
They did a great job I loved the outcome
Great customer service!!!
Great customer service..great job on my car..kept me updated on repairs and no delays..highly recommend..
service was wonderful
It just took a little longer than we thought it would.
Professionally sound business and even better people.
My only suggestion is if texts aren't accurate, then don't automatically spit them out 3x , as in my case. Tues1/24 said completion on Friday, Wednesday said Friday, and today (Thursday ) said 69% completed today and ready tomorrow at 4 pm. Well, my car was ready yesterday(wed) afternoon , but I picked up today on Thursday ****/26 ! Prompt service is great but incorrect texts I don't need ...Mr. Duncan
Absolutely amazing service and super fast! The entire staff was friendly and hospitable! Amazing experience '
Excellent job well done. Thank you so much for all that you have done
Once again, I'm very pleased with your service
Vehicle Make : Volkswagen
Thank you Ms. Sara for doing an excellent job.
I love the service they provide, it's very thorough and fast.
Excellent service. The reason I always choose this location.
Service was fast and a job well done
Everyone was so helpful and went the extra mile so i would not have yo cancel my holiday plans. I am so glad service king was a referred shop and any and all my repairs will be through service king.
The staff is friendly and courteous. They genuinely seem to care about the customers. I especially like the text updates.
You guys did a great job on my car keep up the good work.
Did a good Job thank you. Emma M
Great service, above and beyond. Great staff, great techs, overall great shop. The GM came out to personally discuss a small issue I had and actually competed the repair himself, while wearing a shirt and tie. That's the kind of place I like! Thanks!
Sara was great! My repair went smoothly and was done quickly which I appreciate. Thanks for the great work.
Allowed me to bring my car in on the same day when others would have me wait until after Christmas. Completed repairs on time as promised. I am thoroughly pleased with the repair and the quality of service!
I was pleased with the customer service and the daily updates
Everyone was professional. Excellent customer service and very nice work done on my vehicle.
My car was ready sooner than estimated which pleased me. Everything looks great. Service team was professional and courteous.
Excellent customer service. Thanks for the good job.
In this day and time customer service has become a thing of the past. I was really impressed with the communication texts and phone calls! My car was completed before quoted date! It looks great! Daniel I give you a 10 10! Store #302 GREAT JOB! Mrs. Wheeler
Took too long, 31 days. After first week communication was very sparse and had to be initiated by me.In fact, after six reschedulings, five of them I learned of only after calling the day of for an update.
As far as repaired damage so far have had no issues with it but have a MAJOR issue tha needs to be addressed as soon as possible!! While in your care someone has messed up the interior in my car pretty bad!! I have multiple spots that seem to be faded like some kind of chemical was used on it and it fiscolorized my dash and parts of my doors!!
Very professional and friendly. Great job. Thank you
Over spray on back window. Dust on door panel from vehicle being wet sanded. Paint looks good except in one spot close to bed liner, probably going to be a problem sooner or later. Vehicle could have been detail or at least washed.
I was really impressed by the text message updates.
This has been a very organized process with great customer service.
They did a fantastic job of keeping me informed as to the progress of my repairs. Everyone was very professional and courteous during this period. I would highly recommend your company to friends and family.
Very satisfied with the repair. Awesome job done. No one could ever tell any type of collision even occurred!!
Service was excellent & pleasant yet professional!
Updates via text were in real time and very much appreciated!! Danny provided excellent customer service! I will highly recommend Thank you so much!!
The only thing I would comment on is to have an interior wipe down at the finish job. There seems to be a white dust left on the inside. But all other than that, amazing work and excellent customer service!
Joe was amazing and caring. He didn't have to stay late for me to be able to pick up my car but he did and I'm forever grateful! I will recommend Service King to anyone!
Danny Pierce was the one that kept us updated on our van and we were very satisfied with his support, helpfulness, keeping us informed, and energy. He took time explaining and answering questions when we came to pick up our van. Loved his energy, I can tell he enjoys his job! Crystal was also very helpful and sweet.
Good customer service I love service kind
I would recommend everybody there.
I am really satisfied with Serving king about the reparations of my car
The Fiesta ST looks great guys just like new.
Thank you for taking care of my little pocket rocket.
Everyone eagerly helped me from the minute I stepped through the door till the end when I picked my car back up! If needed, I will come back for the great SERVICE!!!! Again Thank-You Service King!
Thanks very much for the good work and the excellent customer service.
Very pleased with the way I was treated professional would recommend to others.
Service King does great work,we the Patton are really satisfied with the work Service King done to our vehicle.keep up the good work, I would definitely refer Service King to others. Thank you Again!
Service king is amazing they went above and beyond all of my expectations. They made this experience less painful for me. Thanks guys for all your hard work and getting my Ford Taurus back home quickly.,
I was very impressed. My van looked like new. I would recommend your body shop to everyone.
Service King did and awesome job. Thank you so much!
Great team.love the fun updates via text.
And great marketing items in office.
Great service.. Completely satisfied
Everyone was so sweet and helpful and Joe answered all my questions was very patient.
Service King made the repair process seamless from start to finish. Everyone that I encountered was friendly and kind and I felt that my vehicle was in great hands.
Vehicle Make : Range Rover
Very good looking job. Thank you all
Joe, Sara, and Crystal were all excellent. The team that worked on my vehicle was great. The job was done professionally and in a timely manner! Thank you Si much!
The work look very professional and I appreciate the txt messages updates: keep the good service going.
The team was great with communicating throughout the process and was extremely friendly. I felt very comfortable leaving my car there. So far, I am very satisfied with my car after repairs. Thanks for the great work!
I repair was done in an excellent manner. In fact it's better than it was before the work was done on the car. Totally satisfied.
It looks brand new! Thank you guys!
Quick and easy process. Geico adjuster, as well as rental agent on hand at the shop which was very convenient. My vehicle is somewhat rare, so there was a concern with getting the correct parts, however the guys at service king located the parts, completed the repair, and had me back in my car in a few days. Awesome experience.
The customer service was spectacular! I was never out of the loop. I knew at all times how things were progressing with my vehicle. I also appreciated that an Enterprise was on-site. The gentlemen who helped us was courteous & knowledgeable. He had us on our way in no time. It was quick & I love that our repair is under warranty & guaranteed. I'm very satisfied.
Very professional. I received updates on the repairs until the job was completed.
I really appreciated the updates.
Thanks Service King for a great experience!!!!????????
Everyone was really nice and helpful as my car was being repaired.
My truck looks good but runs bad still. After the wreck my truck was pulling hard to the left. And bumpy on the driver side tire where i was hit. After picking up my truck they said they did an alignment but my truck still drags to the left and still is bumpy on my driver side tire. So I don't know I'm not a mechanic but i do know that it is not performing right like it was. The alignment still feels off and rim feels bent, don't know why it's so bumpy , and still dragging/ pulling to the left. After supposedly an alignment and service check was done
I adore the staff and services of Service King! Not once did I have to play the guessing game of when my repairs would be completed because i was notified immediately. Thank you for having such a professional business!
Mrs. Tonya ****
Good job!! Great people!! Was kept informed during the whole process . Really appreciate that. Thanks a million - very professional .
Sarah was very inmformative. She gave an accurate time line and gave back the car at time she said she would! Got feedbacks almost every day!
Excellent job and prompt. Molly Crane
Amazed at the process....it was so smooth to get claim done. Set up repair and get rental. Return rental and get my car back was great. The text msgs let me know u hadn't forgotten about me. Pleasure!
Greatest service ever in having my car repaired!
As always we got great service, everyone was very professional. Thank you.
Keep up the great work we give you 10 out of 10 thank u for your help.
Imma over look it again an if I have a problem I'll surely get with u guys.but overall it really looks nice.
I'm completely satisfied with my car repair..y'all doing a good job..thanks????
The staff there is wonderful and attentive.
Joe was the perfect advisor. He kept me informed and updated throughout the process. I would definitely use or recommend service king
Excellent job and customer service!
Very friendly operation. Took the time to do quality work and answer all questions.
The staff was awesome and very professional. I will definitely be referring Service King to anyone I know. Thank so much ffr servicing me in my time of need!
I was greeted with good people awesome attitudes answered my questions with confidence and know how the people treated me just like a King The work done on my car was done professionally and looks awesome thank you so much Daniel H
Everyone was so helpful and kept us up to date on the progress of the car. Would tell anyone that needed a repair shop to go there. Great job on my car and the turn around time was great .
Sara did a great job managing my car repair. I hope I never need their service again, but if I do I will come back to them.
Great customer service. I liked being informed about the timeline of completion
When I went to pick up my vehicle the technician that worked on my vehicle explained all the repairs that was done. Before I drive off my engine light and the track off light came on. I went back inside to inform someone and they did not hesitate to find the problem and fix it. I am very pleased of the professionalism and excellent work. Thank you to all the staff at Kings Service.
You guys were fast an did a really good job on my car an it looks really good thanks for the good work
Hearing an update daily really helped to kept up my spirits. Hard enough to have someone hit you and have to adjust to other limitations and aggravations caused by their carelessness. So knowing you cared enough to keep us in the loop and appraised of the progress on my car was a great relief. Thank you for caring. The car looks great. It felt really good to be able to drive it home.
Helpful staff, great work, love the phone updates.
Great customer service, definitely will recommend...JOB WELL DONE!!!! THANKS SERVICE KING!!!!
Exactly how I wanted it all done
Very friendly and helpful team of people
Repairs done on the car looks excellent
Great service. Excellent Staff
Best car replace company ever. Everything from start to end was a pleasure . Profession at its best.
The whole experience was just wonderful and so stress free. It felt like the crew at the Hwy 42 location genuinely cares about their customers and a job well done is their top priority. From this experience I will absolutely use this location again if it is necessitated and will likely recommend them to others. Thanks so much to Sara and the whole team!
Excellent customer service! I especially appreciated the update phone calls and the friendly faces in the office. Also the thank you gift bag was very thoughtful and a pleasant surprise
Vehicle Make : Volkswagen
I like that updates that I received through text. The service people there were very efficient. My car looks great.
High quality work with lifetime guarantee, along with great customer service!
Well done Joe much appreciated
Customer service was off the charts
Excellent job done with good customer service ranging from communication, prompt response to inquiry, friendliness even in difficult conversation, prompt update on status of repairs, timeliness, top job quality on the epairs, flexibility and beyond the call of duty to meet customer demands
I like the fact that I was kept informed in every aspect of the process my vehicle was going through by text messages and phone call updates. The staff was very professional and informative. I would definitely recommend to my family and friends to bring their vehicle to Service King before taking it anywhere else
Joe was professional and helpful. His team completed the repairs beautifully and they even detailed the inside of my car!!!! It looked BETTER than it did the day I bought it!!!!
Thanks a bunch,
The whole process was very well handled. Both from geico to service king. A-**** service for certain. And made my lexus beautiful.
The repairs are excellent. However, I would have liked to have been kept up to date more. For example, I received a text 10 hours before I was supposed to pick up the vehicle that it was 4 days behind. I don't know a lot about repairing cars, but if it's going to be that far behind, a text sooner would be nice :) over all, great work!
Crystal was extremely friendly as was Danny! Great customer service from both of them!
Job looks really good and done in a timely manner. Thanks
I am very appreciative of the professionalism and top quality service provided by Service King.
It was very nice they call me update me text me excellent
Sara was awesome to work with. She handled everything from start to finish and completely explained the process. We got periodic updates which were great! Never had that before. My truck looks amazing and I could not be happier. If would most definitely be a repeat customer.
I was pleased with your service
I have had 2 of my cars done there, both jobs were excellent. I appreciate the speed,kidress and professionalism they were both repaired. I would refer any of my friends to you for their repairs. Thank you.
Customer service and repair was fantastic!
Thank you for your service. The car looks great. I can't even tell where the bumper was damaged. I was very excited to see that you even straighten the dents in the tag. It showed that you go the extra mile. And the detailed cleaning was super!!!! Thank you again for getting my vehicle back to the condition it was in before the accident.
The customer service was excellent. Sarah kept me informed daily, I really appreciated that.
The quality of the job done to my vehicle was truly amazing. My car was thoroughly clean- inside and out- which was unexpected. Thank you!
I was very impressed with the udates in progress as well as the flawless job well done!
I appreciate the outstanding customer service that you guys have delivered!!! I will hands down refer any of my friends and family members if they ever in need of car repair. Thanks to all the staff members who take care of my car, thanks to the front desk secretary, and last but certainly not least, a BIG THANK YOU TO MR. DONOUVAN (I hope I spell ur name correctly...????????????????????????????????
Sara was extremely kind and professional...
We were delayed due to a scratch caused by the company. We were notified. We get the car home and notice drip lines and paint tape and will be bringing it back on Monday.
The level of professionalism was exceptional. I would definitely do business with Service King again in the future. Thank you for adding job well done!
Great job.. and completed as promised.
I am very please with the outcome of my Chrysler 300 they did an excellent job at repairing it and they were very good about keeping me informed of the progress of the car and I will bring it back to them anytime for repair and any other car I have. I would definitely recommend them to my friends.
Very nice very friendly very attentive to care of the supplement in a reasonable fashion would bring back and would recommend
Every went very smooth.every one seem to work good together.I was very satisfied.I would recommend Others to your services.Jack.
Great job in a timely manner. Very professional and keep me updated throughout the repairs. Wife and I are totally satisfied. Thank you for a job well done
I was extremely pleased with the quality of the work and the professionalism of Sarah and the other people who assisted me. My Pilot looks like new and the work was completed ahead of schedule.
Sarah was amazing. I appreciate her consistent contact. My car stayed there longer than expected because she wanted to ensure it was perfect. I happily listened to those calls because I was glad that she wanted everything to be perfect. The service her was fabulous! The communication was superb.
I was kept informed regarding the status of the vehicle
through texts, and calls from Sarah.
I had a personal emergency, and they were able
to deliver the car one day prior to arranged date.
It was a very satisfying experience! I would
recommend them to anyone!
Joe was more than understanding in everything I needed for my vehicle. He was really nice and informative through the entire process.
They did an excellent job. I appreciate Mr. Joe Donovan for his exceptional customer service.
Usually a pretty good experience only one more thing, would have liked to be contacted and briefed on the status of my vehicle once my estimated time of repair was up. The most upsetting thing was the rental car was horrible and I was told it was an upgrade which only insulted me, it was really bad
Great service! Great customer service and quick!
The parts were not properly installed on the car. There are gaps and misalignment in the parts.