Brian communicated everything professionally and in a timely manner.
They did excellent work and continue to I now all the problems we had after the repair
I was very happy with the repairs & the time it took to complete them. Brian and his team provided excellent customer service and do quality work. This is my second time using them and will definitely recommend. Thank You Brian & Team.
Excellent service from beginning to end!
The best body shop around and they take care of there customers send you text messages of how ur car is progressing and where it's at and how long till ita done most body shops don't do any of those things.
You are so helpful and make sure the customer is happy. I've already recommended you to people at the meeting I was at tonight.Thank you for working with my deductible. Thank you for doing fantastic work.
Was fast and efficient tanks
I was recommended to take my car to Bates a few years ago by Farmers insurance that they are a authorized repair facility.
First I stopped at a chain repair place closer to my house just to get an estimate. Immediately I didn't like it. I needed to make an appointment just for an estimate.Bates you drive up and they take care of you immediately.
The other place I felt like a number unlike Bates you are a name a person.
Brian makes you feel like a friend the minute you walk in.
I strongly believe in utilizing family businesses whenever possible and Bates is just that family.
They kept me up to date on repair progress and had my car ready when promised.
The detail to work was amazing and when I needed to get my car repaired again it was a no brainer to take it back to Bates Auto Body.
I have recommended them to other people that needed repairs on there cars as well.
Very professional and polite. They explained everything and give lifetime warranty.
Absolutely the best experience with auto repair of any kind. Bates is the most courteous and friendly place. I hope I never have another accident but if I do I'm going straight to Bates. Thanks Brian and Brian. David H
Brian Sr and his son were excellent at keeping us abreast of the status of our car. They were courteous and went above and beyond what was required of them. The work was excellent.
Vehicle Make : Volkswagen
Best experience ever with Bates Auto Body, Brian Sr AND Brian Jr, were there For me AND my car, 110 % satisfied. I will use them any time or refer them to my friends. Thanks guys, great job !! :)
Great customer service! Excellent repair work! Great family business you can trust! Thank you Bates Auto Body!
Bates auto body went above & beyond in repairing my car. It was fixed in a quick timely manner & looks just like it did they day I drove it off the car lot!
Very Fast Service and very kind....they called me as soon as my car was ready and it was ready two days before it was estimated to be done..they offered to deliver my car as well as a ride if I needed one....I would definitely do buisness with Bates Auto Body shop again.
They kept me well informed as to the status of the repairs.