Only issue I have is that my truck did not get detailed for the price I paid to get it detailed. Looks more like a wipe down. But the repair and up to date notifications were great.
The girls in the front desk were very courteous & helpful. The owner
Stopped to say hello to me when I dropped off the car & again when I picked
Up the car. I would recommend Fix it to my friends & family.
I will be calling geico first thing Monday to let them know that my car is still not fixed after 2 attempts. Unfortunately i will be taking my car to another facility to get an estimate to fix it properly. You apparently need to hire more qualified employees or fire the management who would let a car leave your shop in such poor condition. If you want to discuss this please call me directly ****-****-xxxx
Jesus was such a great help and very polite. He did an amazing job helping me out with my questions I had.
The customer service was outstanding. Repairs were done promptly and the proceas was completely hassle free. I was provided regular updates on the repairs and the vehicle was ready when promised.
Everyone there was very helpful and addressed my concerns. Thank you Mike Mastro for giving me excellent service. I appreciate the extra care of my car. Thanks to everyone.
Staff was very professional and friendly!
Vehicle Make : Volkswagen
They went above and beyond! They brought my car to me due to me not being able to leave the house with two small toddlers, everyone in the staff was more than helpful! I worked with fixxed years ago when I was in a hit and run I will always come back to them and refer anyone to them! Thank you again for all the help
I'am missing the front window trimming
Very smooth process from start to finish. Fantastic customer service as well. Very happy with Fix Auto!
This is my second time dealing with fix auto.Very pleasant experience .friendly .good customer service.
They were quick and professional.
They were vere courteous and made sure to keep you informed of what was happening with my vehicle. Nothing was done without consent. Thank you for your professionalism.
Very professional service, and the customer service/ front desk crew were great to deal with, getting back to me on questions quick.
All personnel from the front office too the meeting with the project manager was smooth and I had a vehicle that was completely restored from my accident.
I rate my experience 10 plus
Thank you Fix Auto
Josephus G Alleyne
My entire experience from the first day i handed my keys over was amazing.
Estimator Jim Coff and the staff were very friendly and professional. The updates on progress were very helpful in planning my schedule around the repairs. The auto techs did a quality job on Shirley's Honda Crosstour. I will highly recommend Fix Auto.
The continuous updates and caring about the customer
Job well done thank you for your prompt professional and quality craftsmanship.
Great service overall. Quick turn around, constant communication and a friendly staff. They all seemed very appreciative to have my business.
Vehicle Make : Volkswagen
Manager and staff were incredibly professional and efficient. I was very impressed with the entire process and my car was returned to me in two days and it looked great. Thank you.
Very satisfied with the service my car looks like new
I was told it would be ready Friday before Christmas. I got my car an entire week later. This would not have been a problem, just don't tell me when it should be ready if it is not accurate. Also my front bumper had a large amount of of glue keeping my bumper on. Customer service was great though.
I thought that the whole Fix Auto team was great. Mike the general manager, was very helpful and kept me updated on the car repair at every step. Thank you GEICO for choosing Fix Auto. Good experience!
Outstanding customer service. They are very attentive and keep you updated at all times on your vehicle. They look out for what's best for the customer in such a humbling way. Their skills on vehicles makes you feel like you have a brand new car. Definitely a great place.
Mike and his team are great... great people.
Thank you so much my car looks great
Everyone was friendly and helpful. We liked how we were kept informed via texts throughout the whole process.
Great Work. Done Quickly. Excellent Customer Service
Your team went far and above just repairing my vehicle, & provided excellent customer service!
Great service! Friendly and caring!
Vehicle Make : Volkswagen
I am very pleased with my repair experience. The quality of the workmanship along with the speed of the repairs were exceptional. In addition, every member I dealt with was professional and friendly. Should I require any future auto body repair I would not hesitate to use Fix Auto or recommend them to friends and family.
Thank you for going above and beyond. I really appreciate it.
Thank you, Mike, for being so considerate and dedicated to your clients!
I have never been treated as well by a body shop as I was by Fix Auto in Redlands. Easiest process I've ever been through. Thanks!
Excellent, Prompt service. Worked around my busy schedule.
Very clean area to wait staff very friendly and keep you updated on your repair
We are very happy and satisfied with the work and timeliness as well as prompt communications. Thank you very much for the awesome customer service!!
The staff was great and kept me updated throughout the whole process. My vehicle was fixed in a matter of days. It was a painless process. Also really liked the text updates about my vehicle. Thank you!
Very excellent service , good quality fixed my Honda back to good condition again like before . Thanks again FIX AUTO REDLANDS ????????????????????
Mike and the staff were excellent as always!
The entire process was painless and completed on schedule and Mike is a straight up kinda guy. I will be back
Totally satisfied makes it nice that it's one stop shop for me. Everyone was nice and answered my question's. Thanks Mike if we have any problems we will let you know.
Very good job. Very satisfied!
Great communication and friendly.
Vehicle Make : Volkswagen
My car is like new again ????
Mike was an excellent manager who went out of his way to ensure that my experience would be comfortable and without any worry. I appreciated the text updates and calls he made to fully inform about the status of my car. He and his workers gave my car plenty of TLC and treated my case with the personal touch.
Great shop. Excellent service and work.
They were friendly, fast, knowledgeable & efficient! My car looks so amazing!
As a heavy commuter, I've had my share of fender benders. Fix Auto was BY FAR, the best experience I've ever had with a body shop. Seriously! The day after the accident, I received a call from Fox Auto letting me know that they were ready to receive my car, had everything worked out with the insurance company and even had a rental car ON-SITE waiting for me. The entire process to get my rental and drop off my car took 15 min. Then I received text messages updating me along the way with the process. A week later, my car is fixed (exquisitely, great attention to detail) and all I had to do was drop off my rental car and pick my car up. Seriously, Fix Auto in Redlands understands that their customers have busy schedules and are already inconvenienced by an accident. I'm more than impressed with Jim and his team. I've already referred 2 people to them. Glad I was lucky enough to work with this body shop. Felt like a body shop at the Four Seasons!! Keep up the good work guys. I'm sure I'll be back at some point.
Amazing works and great customer friendly!!!
Amazing "people skills" among employes, including Geico Rep.
Excellent customer service and my car was ready two days sooner than expected.
Vehicle Make : Volkswagen
I was very impressed with the overall professionalism with everyone I came in contact with. I wasn't expecting the degree of communication that was provided throughout the entire process of my car repair. I'm very glad there are businesses that take 100% responsibility in their work like yours. Thank you for the quality of work and the quality of customer service. Truly satisfied.
I dropped my car off on a Tuesday and it was ready by Thursday evening. The whole process was easy and the team at Fix Auto made everything convenient. No wait times for paperwork and the receptionist, manager, and Geico representative were awesome. Love it! Thank you
Great location. Great customer service.
I was kept abreast of everything that was going on with my car. It was done sooner than expected. My whole experience was great. The car was beautifully done. Thank you Fix Auto. I would highly recommend you to anyone.????????????????????
Thank you for fixing our daughter's car faster than we expected.
Mike and his team are the best! I won't go to anyone else
Mike and staff were extremely helpful and quick with the turn around for the car
Staff is courteous and professional.work is excellent and prompt.
I was so happy they kept me informed on the progress every single day, followed up, by a phone call a couple of times. and did exactly what promised they even went the extra mile and fixed a couple of other small areas of concerned, did an excellent job! Completed job well before time promised. I would recommend this body shop to others!
Excellent service ????????
Everyone was very friendly and helpful. I really appreciated all the updates given to me.
As a technician, I like to see pictures of
Progress of repair...
PS.Com. Need PEPSI .... Mahalo
Thank you for the great work on my Pathfinder. Everyone was very friendly and helpful. Your receptionist was very attentive and has a great smile. I couldn't be any happier with your service. Liz-Beth Lezcano
Wonderful job on my car !!! And wonderful custome service! !! Whit this being my first car accident I was scared of the hassle , but fix auto really made me feel like they truly cared !!! Thanks for the fast and friendly service !!
First of all your staff are excellent with customer service, Mike is very atendent with the needs of your car I was verry please with the results and Jayson too was verry pleasend. Thank you so much
It was fixed in a timely manner, looks good.
I was very impressed not only with the craftsmanship but also the mannerisms of the staff. You all did an outstanding job and I will most definitely tell others. Thank you for making this process a breeze I appreciated it.
Excellent Service all around! Thank you!
Great service and communication of progress and completion date
Great repair work! Looks like new. Very professional and courteous staff. Surpassed my highest expectations. Thank you all very much. Sincerely, Bob ****
Everyone was very kind and professional
Exallent customer service
We were beyond pleased with the entire process. Friendly and helpful staff, work on the car done incredibly well and in a timely manner! Thanks for the great work and wonderful professionalism! We will definitely recommend!
Great customer service and they finished my car ahead of schedule!
My car looks brand new again, thanks for the hard work Fix Auto!
Great service too much messaging tho lol
Amazing customer service from start to finish! Customer service so exceptional is rare these days. Will definitely recommend fix auto!!!
Kept me updated every step of the way
Happy with the repairs
Totally 100% satisfied excellent job couldn't be better they're asking about my car
Claims guy in your office for Geico was very nice to keep me posted on car and I like the text options and Mike even waited till i got off work for me on thurs nt at 7pm so i could come get my car even though after business hour thank you so much
Recieved my truck on day promise and was treated
Very courteous thanks for the great job
Nice work and paint match on my 2004 Cadillac CTS. She looks like new. Courteous, knowledgeable people, from the receptionist to the adjuster. Thank you for a job well done.
Great service. You will be growing long term if you maintain this kind of service.
Thank you for keeping me updated throughout the whole process.
Counter Staff was Very friendly and helpful, Mike maestro was very helpful and jumped in to help with our questions, a good experience all around
Great customer service! Fix Auto exceeded my expectations!
A couple problems due to lack of attention to detail (possibly from rushing). Problems were resolved in a timely manor and to my satisfaction.
Thank you for updating me!
Execellect service I love this place. 100% recommend
Great people. Great service. Car looks brand new.
Absolutely satisfied with all from the reception desk
To the repairmen. I was always kept aware of my
Repair progress. Highly recommend
Great customer service and repairs were made in timely manner.
The removable shelf in the hatch back was not put back in correctly. I noticed it because it obscured my view as I drove away so I pulled over at the Walmart to see what was wrong. It was shoved in and hooked up wrong to the point where I had trouble removing it to place back in correctly. Also, the Worker at front counter seemed confused about how insurance worked. Other than these two things I was satisfied.
2nd time using them. I received excellent service in both situations. I would recommend them highly to anyone.
Great experience !!! Love the communication!
You guys did a great job. Thanks for making this easy.
The car looks beautiful. And it was done the same day promised
I am very impressed with the work that was done on my vehicle. It was a pleasure working with Jim and the ladies in the office. Your shop is very friendly
Did not take out a scratch all the way
Everything was done fantastically and quickly, easily would recomend to anyone.
Service was quick, Professional, and meet expectations.
Customer service was excellent! From the front counter to the Manager Mike.
Great customer service. Trustworthy...my wallet was misplaced and they contacted me immediately to inform me they found it in my vehicle, cash, cards and personal belongings. Speedy turn around, constant updates on the progress and when I went to pick up my vehicle...beyond satisfied...wash, waxed and ready to hit the town. My first experience ever with having to put any vehicle in a repair shop and I'm proud to say I'm happy it was with FIXED AUTO. THANKS GUYS!!!!!
They were very kind and helpful!
Love the texting to keep me updated
Mike was awesome! The texting system could use a little work, but didn't effect the experience over all
Very professional, friendly, and service oriented I had
An AWSOME experience with your staff. Thank
You for a job well done.
Very nice and helpful staff, put in a lot of effort to make sure my car was repaired in a timely fashion.
Thank you so much for everything! You guys did an amazing job!
This is my second time dealing with Fix Auto and both times I was 100 percent satisfied. Mike and his guys do awesome work. Thanks, Henry
Awesome service and great people. Thank you Mike and Robert!
Great job, Good people what's not to like about them. It was finished when they promised it would be we are totally satisfied
I was very well taking care of at fix auto and would definitely recommend any of my friends to totally trust them thank you for such an amazing job.
Excellent service very happy with the service. And all the staff were professional
You have great and friendly service! Thanks for answering all my questions.
This is the second time getting my car serviced here and once again I'm amazed with the great services provided at this office. Mike and Erica did a great job of keeping me updated with the service and anything that came up. I'm 100% satisfied and will recommend this place. -Mahinor R
Great job! Never expected such quick and efficient work at a car place, especially the high level of customer service! The car looks beautiful! Very nice work done!
Mike Mastro and Erica were exceptionally helpful and pleasant to work with.
I was a little sad because I wanted to get my door fixed while it was in the shop, but the estimate was very high. When I saw the estimate fro. The actual accident it was high as well, but when I got the actual repair cost it was $300cheaper. I question the estimate process, because I would have paid $500 for my door to be fixed... but definitely not $1,000 they quoted
Vehicle Make : Volkswagen
You did a good job thanks.
Truck looks great, thanks everybody
My car looks great! Thank you for taking care of it! Great place to get help. Everyone was friendly and helpful! Great customer service.
Keeping customer inform as accurate as can be done built a up teamwork to all people involved in completing the project as real as possible What you do inproviding daily update to EVERYONE involved is good project work toward confidence one needs to be inform in seeing your work being resolves as it moves along . Well done to your team and FIX AUTO
ARMANDO architect AIA
The two young ladies at the front receptionist desk were pleasant and shown concern to me andy issue. They helped makey visit to your company a good experience.
Please tell them Thank You for their support and kindness.
I just picked up my car and am impressed by the workmanship. The car looks fantastic and clean. This is a job well done. Thanks Mike and your team. Thanks for making my day. Five stars if there are any ratings.
Mike was very helpful through it all. Would recommend to family and friends.
Manager made a false promise of a fast repair but it took them 1 week to finish a slight dent and scratch on my car. And the manager named Mike is rude! I will never go back to your shop or recommend to anyone I know.
Thank you so much for fixing my car, I'm very happy
Everyone there was extremely friendly and helpful. All services were
Very speedy and my car looks fantastic. Thank you
Repair process was smooth and all the repairs were done satisfactorily.
excellent customer service. only complaint is that the battery was disconnected to repair the car and i don't have a reset code so ill have to take it to the Honda dealer to get the code and reset the stereo. but other than that we are happy with the service and our car looks beautiful.
Great job and excellent customer service!
The updates were reassuring, the timely service & friendly service writer.
Mike, the manager was very friendly. The front desk girl did her job but could smile a bit more.
Everyone was so friendly.. Especially Mike :)
The workers was very helpful making the customers happy.
Vehicle Make : Volkswagen
Great communication, speedy repair time, friendly and knowledgable staff.
I received prompt service, the two receptionists are very punctual and accomodating. Geico agent was very friendly and cooperative, as was the Enterprise agent. Received calls and texts daily thoroughly explaining each step of the process of getting my car fixed. Rental car was sound. Overall experience was very positive!
2nd time going to Fix at 2 locations. Both were excellent.
Am very thankful for the great care the Fix Auto team gave to me & my beloved Toyota Tacoma 4x4. It looks great! And Mike, Jennifer & Erica treated me like family. Easy car rental w/ brand new replacement 4x4 truck. Thank You Fix Auto for turning my accident into a stress free experience.
Por qu mi carro tiene an detalles por arreglar.
My car still has several damages that were not repaired.
Staff very professional. The work done on my dodge met and exceeded my expectations.
It was a great experience. The staff was nice and so helpful!
I was very pleased with the customer service I received when I took my vehicle to get fixed. Everyone was very nice and attentive. The customer service was beyond my expectation. Keep it up????!!!
Mike and his crew did an excellent job with our car. We are very pleased with the timeliness and efficiency of their work.
Did nice job on repair..am happy with vehicle..took few extra days but due to unforseen damages on vehicle. .thanks everyone.
They went above and beyond what was required, very professional but also very friendly, almost like family...
Unsatisfactory missed paint chips horrible communication I had to return because the installation of the new parts was Misaligned
The car was ready on time. Washed and looked good.Thank You.
EXCELLENT SERVICE ALL AROUND. WELL DONE.
Great service and after care. All friendly and very accommodating. Time estimate was originally 2 days but took 2 weeks. Would recommend a more accurate time estimate for completion for customers at first contact. Also the rental car smelled of smoke and needed oil change on first day I used it. But other than two minor things thank you very much. Job looks a good one...
I have never had an auto repair facility keep me as updated and informed as Fix Auto. I was overwhelmingly, albeit pleasantly, surprised at their level of customer service. Many thanks to the entire team there and for getting my car back to me in such good shape. Hey even washed and waxed it for me! High marks!!
Excellent service. Everyone from the moment I turned in my vehicle for repairs to when I picked it up were great. Thank you so much for a well job done and an awesome team. I made sure to tell the insured who was responsible for my damages that the service was excellent. Great job. Thank u all so much.
You guys did a great job fast and kept me informed thank you
they did a good job on my car.
Having everything under one roof made the experience an exceptional one. Everyone was curious, professional and more important, made it convenient for me (GEICO Rep, rental car and car repair).
Thank you for your service!
The staff was very helpful.
ACS did an outstanding job can't even tell the car was ever damaged highly recommend them to everyone
Mike is a class professional. The repair quality is excellent. Nice experience.
I really appreciate that they were there when I came late to pick up my car. And I was impressed to hear that they dropped off a car to someone, really good customer service.
ACS was great! They kept me informed about when to expect completion of repairs, and the invoice was easy to understand. I was more than satisfied with the work that was done. I've told others to use ACS if they need auto work.
Excellent Customer Service friendly staff
Missing parts, poor fitting repair, had me waiting 30 minutes past return appointment time.
I was so impressed with how quickly I got my car back. Everything looks brand new, your whole staff is extremely welcoming and the inside of my car was even cleaned. I will be coming to you from now on and also recommending you to others! Thank you so much!
Excellent service costumer service and employments
Thank you for getting my car done so quickly
Service was excellent,couldn't be better
The entire team as a whole was extremely accommodating and did an amazing job with repairing the damage on my car. The service was speedy and welcoming- I was updated during the entire process, kept in touch with the staff for any and all clarifications,and felt safe and confident leaving my vehicle with this team. I highly recommend this place
The process was easy and fast
Vehicle Make : Volkswagen
Really great company. Very welcoming & great work donr
You guys were awsome. From the time I dropped off my car to the time I picked it up.all I felt the whole time was a lot of warmth and friendly from all. Thanks so much.
Car looks lovely and smelled nice. Drove great
Vehicle Make : Volkswagen
Good job thanks