I appreciate the constant updates on my car, from Darren. My car look wonderful. I like the detailing they did on my car when it was finished.
I was consistently informed of the status of my vehicle. Everyone was very friendly and helpful. I would use them again.
Very organized and personalized
The consistent status reports from Darren were amazing
Karla provided awesome customer service, and most of all the repairs made were excellent.
All of the people at ABRA were great. Job done well, on time and very friendly.
Mark was fantastic to work with; professional, pleasant, kept me informed on status, and strived for quality!
I could not tell the car was in an accident. i could not believe my eyes. great job, well done. Angel M
The repairs were done in a reasonable time and were very well done and of exceptional quality.
The work was done completely and on time. I was kept informed of the status of the repair throughout the process.
My vehicle was returned to me when promised, clean and ready to go.
Straightforward description of damages and repair process.
Thank you Darron. Customer service is on point. Car looks great!
Vehicle Make : Range Rover
Great body shop. The work you do is terrific, and the level of communication and follow up is great. Would definitely recommend ABRA to anyone.
I just want to add that Mark was completely patient individual and he was just wonderful to work for it and you're very lucky to have you him working for you
We couldn't be more satisfied with the customer service (Darren) and the "artists" that put our daughters car back together again. they all did a superb job. And we are thankful we found and used your services . Thank you so much
The Swan Family
The job was done in a quick manner and the communication about it was superb.
i would like to say thank you for working with us especially since we were going to be gone during and a couple of days after the work was completed. I also appreciated the shuttle back to my place after i dropped the car off for the scheduled work.
Tiffany and Darren were both so friendly and helpful! Thank you both for a great experience!
Everyone involved in the process was great! The girls at the front desk and Mark made this irritation of a problem a seamless and enjoyable experience from start to finish! All were very informative, efficient and helpful!
Very pleasant experience. Car was finished before expected date. Darren did a great job. Thanks!
Vehicle Make : Range Rover
Excellent service and workmanship!
Always a great job and great customer service !
Amazing communication, fast repair, my car looks brand new again! Thank you!
Great service, fantastic work performed.!!!!
Love the updates regarding the status of my car repairs. Nice touch!
Mark and I have worked together a long time. I trust him and your company a lot. He has always done an excellent job and I highly recommend him and your company.
Vehicle Make : Mini Cooper
Mark and the entire team were incredibly friendly and helpful. I always knew the state of repairs and what to expect. Thank you.
Everyone was very nice and professional. Kept me informed the whole time and the car was ready when they said. From start to finish all details were taken care of and they worked with my schedule.
Mark was fantastic at keeping me updated
Great job, friendly staff!
Great job all around. Mark was exceptionally communicative.
I have a 1989 Toyota MR2, the damage to the door and left front fender was more than the car was worth. But the value to me is great. ABRA understood my attachment to this vehicle and did an outstanding job in repairing. I cannot praise and thank ABRA enough!!!
The whole experience was pleasant and everyone was helpful.
Mark Dunning was great as usual.
Communication, Karla Wright was perfect with her status updates and gave me the perfect amount of information exactly when i needed it. It was timely and i appreciate that.
Body work, Whomever worked on my car did an amazing job! I would recommend this location to anyone!
Overall Experience, From when i dropped off my car to when i picked it up every individual i spoke to was pleasant and helpful. From the front desk people to the guy that showed me my car from the finished product.
Thank you for making this experience perfect!
Wow!!! Fast, quality work and the staff is very friendly and professional.
Car looks great communication was great
Everything looks fantastic and went without a hitch!!
Excellent service and friendly staff
I gave comments to Karla regarding acknowledging customers when they come in the door at your facility. She said she would pass them along.
Everyone I came in contact with at Abra was helpful and pleasant. The women at the desk were attentive and efficient when I dropped off my car and picked it up. Darren Fisher was personable and knowledgeable about the repairs my car needed. He promptly sent an estimate and ordered the parts. I'm very pleased with the repairs that were made. Thank you Team Abra!
Both my adviser and your front desk staff were so very helpful.
Mark and Daren were both very professional, knowledgeable and helpful. And all work was completed ahead of schedule.
Everyone at ABRA are helpful and professional!! This is the second time I have done business with them and I would recommend them to my friends and family.
The body work is flawless....my car looks brand new! Very friendly staff. Darren provided excellent customer service. He was concerned my car wasn't done as quickly as he had hoped. This was only due to the BMW parts not getting in as quickly as most of the other manufactures. I personally didn't think it was slow and was completely fine with the time it took to complete. I would highly recommend Abra to my friends and family.
Darren Fisher did a very good job of keeping me up to date with the progress of the repair. Dark colors tend to show any minor imperfections in the body work. They did a very good job, it looks like the damage never happened.
Excellent, timely, and caring service. I will always return.
I appreciated all of the updates along the way.
Karla was wonderful. everyone made the experience very easy for me.
My experience with Abra was completely positive. The car repairs look great and everything went as anticipated. Working with Mark was a pleasure - he kept me completely informed about the work and timing of the repairs and went above and beyond to make my car like new again. I would definitely recommend Abra to friends.
Everything seems to be working fine after the repairs.
It was 3 day shorter than planned. GREAT
Vehicle Make : Mitsubishi
Darren was the best!
I was kept in the loop the entire time my car was in the shop. My adjuster was very friendly and thorough. The repairs were completed in half the time I was told they would be. Great job!
Great service and communication with Darrin.
Long-time customer (quality of work and experience is why). The only negative I can identify is that I don't care for the "canned" email status updates (especially since I received two saying work was underway before I even dropped the car off).
Very nice detail cleaning,friendly service, repairs well done.
Allan took GREAT care of everything. Karla always kept in contact.
You guy's make it easy when dealing with insurance companies and rental car companies. Less hassle for me!
I was treated extremely well by all of the staff at the ABRA Auto Body shop. Karla Dameron Wright was my CSM and she did a wonderful job going on over the car with me and keeping me informed of the status of the job. I was extremely delighted with the condition of my vehicle on it's return to me. This is the second time I have used this shop and I hope to not have to use it again but if I do, I will. I will also recommend it to anyone I know in need of auto repair. Thanks to all for a job well done.
Great communication and workmanship! Thank you!
Great communication. Speedy service. Darin was awesome on my final walk through.
I liked the email updates on the status of my car
Mark Dunning was very helpful and kept me updated.
Amazing feedback and follow through. I was kept in the loop via email and text every step of the way. Very impressed and I will reccommend ABRA to everyone. Horrible situation to get rear ended - but ABRA made it feel much better.
Every thing was very smooth.
The work was done to more than my satisfaction, completed ahead of expectations, and Dan and the staff were great to work with.
Daily Communication from Mark is very Prompt. I greatly appreciate the status updates and followup. very Thorough.
Repair look great. Great customer service, great communications from Karla and just darn nice people to work with.
Excellent service. The updates were helpful. My car was ready before the date you estimated which I really appreciated. Great job.
I loved the text updates and the personal care we received. I would highly recommend Abra to others.
It's been 24hrs since I picked up the car. All seems good!
Everything was so great. I've been to you several times and have NEVER been disappointed with the work or the communication. Karla is amazing at updating me (I love knowing that my car was happy) and returning emails right away with my questions. You made getting my rental painless and quick and same with the return. Even better my car was washed and cleaned inside out. I felt like I was driving a new car away. Thanks for everything, you guys are terrific!!!
Mark Dunning is awesome -- very satisfied with my repairs - If ever needed I would use Abra again and would highly recommend
The paint and body looks terrific. One issue I will raise with Karla. My key was broken while at Abbra. I am certain it will be remedied.
Excellent customer service by your team! I'd be happy to recommend Abra to a friend any time!
I was not kept abreast of the progress with my car until I emailed my service rep. When I picked up the car he told me he forgot to add me to his list and therefore was not notified to give me updates. This would not have been a huge deal other than I am a medical provider and need to move patients to be able to pick the car up on time. When I went to pick the car up the service rep explained his mistake and told me I would be getting a survey and he always gets all 10's... But I could answer however I wanted. Just did not seem very professional.
Great job. On budget and time.
Was happy with the.continued communication you gave me during the process. Also the friendliness of the staff was refreshing.I would definitely recommend and return for further services.
Work done on time as promised. Mark was terrific through the whole process.
I appreciated the patience of the staff on that first day when I was so anxious about how to go on with work, family and paying my part of the accident. I am thankful of how Karla kept my informed every step of the way. I am very pleased with the results!
Great service from a personable staff. Car was repaired quickly to my satisfaction and it was clean. The daily updates were much appreciated. The coordination by Abra with Enterprise Car Rental made the exchanges of vehicles at each end effortless for me. Abra is a first rate company that knows how to satisfy the customer. There was a minor problem with scheduling that they resolved quickly.
Amazing work and care taken. Love the staff! I loved the text messages. Also the added touch to clean my car before returning was awesome!Karla was amazing . I needed my car registration and she helped scan and emailed me!
Abra was super. They were efficient, curious and communicated well with me to give me regular updates.
Dan was great. Kept me up to date with how things were going. I told him that I was paying out of pocket for my rental so he did everything he could to do the repairs as quickly as possible and still did a great job with the repair. Car looks brand new
Tiffany and Darren where awesome during this entire event.
Dan kept us posted regularly on status throughout the process.
Vehicle Make : Volkswagen
I liked the text messages that kept me updated on the steps of my car. They were friendly and different from other companies.
Great communication, great service
These days I'm just expecting to get average to crappy customer service wherever I go, be it a restaurant or a body shop. Nobody seems to care about quality of service anymore. I can't tell you how pleasantly surprised I was with my experience with ABRA. Karla kept me up to date on the progress all along the way. I got my car back looking as good as it did when I drove it off the dealer lot 4 years ago. She is an outstanding representative for your company. I hope I never need your services again but if I do, I hope I get someone like her. You are doing great work and stand out above your competition.
Repair well done. Outstanding customer service!
Karla did an excellent job!
Karla did a great job of staying in contact with me throughout the repair process. I was also very happy that they owned up to minor damage caused to my truck during repairs. They happily fixed the damage and then some. The only thing I could suggest is that they need more help at the front desk as it was very difficult to get through to anyone on the phone. Calls went unreturned to me from messages I left and I was placed on hold sometimes for so long that I ultimately hung up. Get the young lady at the counter some help!
Darren was great to work with!
Great work, great service!
Vehicle Make : Volkswagen
After 3 times in for repairs my VW Tiguan handles like ****. You guys do not know how to work on VW. Bad bad bad, just very bad. My car is jumping lanes and pulls all over the road !
Excellent service. Kept me informed.
Thanks for getting the work done in s timely fashion. It looks good, although I just picked up the vehicle today and haven't had time to inspect it up close in detail.
Dan did everything possible to help get my car fixed in a timely manner. I had regular updates which was very reassuring.
Si me gusto como me atendi el seor darren fisher muy amable muy bueno el servicio excelente
Vehicle Make : Volkswagen
Always great to work with Karla D. Excellence and professionalism at its best
Well informed throughout the process. Friendly, fast service.
All team members were courteous, easy to work with and conscientious of my time. I had my vehicle back as soon as I expected, in fabulous form!
Great job on the truck. Excellent customer service. Very easy & straightforward. A pleasure to work with.
Everything was fine except that the estimated time for the repair was 3 hours and my car wasn't ready for more than 5 hours.
Dan kept me well informed every step of the way. The repair looks great.
Good communication and vehicle delivered before promised date.
I was very satisfied with the work and process of working with ABra auto. Mark Dunning communicated with me during the process and kept me updated as to the progress of the work. ABRA auto was very friendly and I will definitely use them in the future and will recommend them.
Karla was a fabulous conduit for the work performed on my vehicle. I'm very pleased with the result and feel confident that Abra will handle any issue that might arise. Thank you for your help!
I was kept very informed about the progress of the repairs throughout the repair process.
Dan was a great representative. He was always polite, to the point and kept me well informed of the progress and potential costs. I am thrilled.
Mark Dunning was great to work with & got the work done in timely fashion to my satisfaction .
The car looks
Good and communication was great. However you forgot to hook up the. Artery after.
Dan and team were great to work with and were always patient when I asked questions. Great service. Dan Lavender
Mark was very helpful and accommodating everyone was willing to work around my schedule and that was appreciated. Dee was pleasant and welcoming and helpful.
I appreciated the emails that kept me apprised of the progress
This is not Stephanie. She doesn't own phone # ****-****-xxxx. Please have this number removed from her account. Thanks.
Experience started out ok. Until seemingly everything went wrong. The service I received gradually got worse and worse. My car seemed ok when I picked it up, but after driving home I noticed i could hardly see out of my back window, very blurry, I thought it might have had some soap or something that was left behind. Although, further investigation looks like the tint on my back window is destroyed. Not sure if it was cleaned with something abrasive, it's almost textured now. Not to mention all the rubbing compound all over my dang bumper, the "detail wash" they were supposed to do was half assed to say the least. I will be calling Monday.
I don't have a vehicle in the shop right now... nor do I have any body dmgs to a vehicle right now. Abby idea why I'm receiving this message?
Very professional and keeps me updated
Dan was great and the car looks brand new
Everyone was kind and great communication. I would highly recommend Abra.
Very courteous and professional as well as quality work. Helps make the dilemmas off auto body repair much less stressful.
Car looks brand new. Thank you.
You had my car for two weeks and in the end, didn't fix anything but the broken tail light. I understand that the pre existing damage would have to be addressed for additional charges but you just dismissed that option without discussing with me. In the meantime, I'm racking up rental car charges and getting heat from the insurance company about how they are not going to pay for a rental if my 4 Runner is just sitting in your lot. You had it for five days even before you told me you were beginning work.
The car looks great..
So glad to get it back. Thanks for such a great job!!!
Mark was great to work with; he kept me updated through the whole repair process!
Vehicle Make : Range Rover
The team was really professional and amazing customer service..
Mark was great! Great experience.
My Highlander is new and it still looks new. Like nothing ever was damaged! I am very pleased with the work. Thank you.
Mark did a great job of keeping us informed. The repair was great.
Thank you for keeping me updated on the progress of my vehicle repairs.
Overall, I am satisfied with Abra. The text message updates that you sent were not helpful, they were essentially advertisements for Abra not updates about my car. Had you sent actual updates, even awaiting state farm approval I would have been satisfied. Also, they left a bracket and bag unattached from the trunk area. There is also only one screw with the bracket (should have two) and we don't think it is the right screw. This bracket is designed to keep the charging cable and bag secure in the cargo area for safety, and my car should not have been returned to me with this not reattached.
Karla went above and beyond to make sure we were well taken care of.
Dan was great. Thank you.
I appreciated the communications. The work is beautiful.
Very Fast service. Very professional. Smooth process. Very satisfied!
Dan was terrific to work with and kept me very well informed. I was very satisfied with my experience and would recommend Abra to my friends and coworkers.
Friendly staff. Skilled repair team.
Great job! Thank you Mark Dunning for keeping me so informed on the progress.
Vehicle was completed much sooner than anticipated. Repairs appear to be very well done!
Doug kept me totally informed regarding the process--really nice. Also, I really appreciated being able to just leave the car from time of estimate even though work couldn't begin right away. It took the temptation away from my sons of driving it with a faulty headlamp at night. Thanks!!!
I really like the constant feedback via text back messages and email really seem to have your act yeah thanks a lot bye
Great customer service, communication and work done in a timely matter.
Great customer service from the moment I walked in the door. The receptionist was so responsive, awesome. Karla was equally good, great follow-through and professionalism. Danny was a good driver and very polite.
A great experience.
Dan Geleick went above and beyond-he was great! I would choose Abra again and request Dan. Thanks!
Mark Dunning was really great to work. My car was there almost 3 weeks and he was very proactive with communication
An outstanding job finished earlier than estimated.
The communication through the whole process was great!
Great service,quality, and communciations
Great customer service. Loved receiving regular phone calls updating me on the status of my car. Plus I'm was very thankful to get my car back earlier then I was expecting. All around great service.
Vehicle Make : Volkswagen
The job was completed ahead of schedule, and my car was returned in much better condition than when I dropped it off.
Thank You for doing a beautiful terrific job on my Toyota Highlander! I really appreciated the attention to detail which is wonderful. What a pleasant surprise seeing the interior and exterior looking so well too! Karla I appreciated your updates too! Have a great week! Laurie Leek
Everything was handled professionally and the car looks like new.
Thanks for the great communications and a step by step update on the repair
work. Your people are great especially Dan and Dee.
Great service! Wonderful experience ! Thank you
Having an accident ****, but Abra made the repair experience much easier than I could have imagined.
Dan communicated regularly and was great to work with.
Vehicle Make : Volkswagen
Excellent service and perfect job on the repairs. Thank you!
Great communication, work was done super-fast.
They were friendly they did a great job and they checked it about every 15 minutes it seemed the car was back in a day and a half everything was great
Additional 150 miles on my car and half a tank of gas was used.
Where was it driven?
Dan was great and kept me updated at all stages. The car looks great!
My car looks beautiful. I am so happy to be driving it again. ????????
The job was done well and I was kept well informed about the progress on a daily basis
Mark at the Colorado/County line Rd branch was great. He kept me in the loop and my car looks great. I would highly recommend this company. Thank you!