Thank you Chris Perez for taking care of my car!
Poor job and parts performed on my repair
Vehicle Make : Volkswagen
Chris (both Chris' actually) did a wonderful job! They communicated with me about my cars status and also were honest with me. Thanks to them!
Great job, very professional.
Was treated very kind and respectful and job was well. My contact Chris kept me updated and was extremely courteous.
Brian was the best! He and his guys made my car look better than before!
My car looks awesome!???? You can't even tell it was in a accident.The people at fix auto were great !!! I would recommend this place to anybody .
Thank you so much for helping me get back into my car!!!
Chris Perez was such a gentleman and scholar. He provided the best customer service I've have.
Awesome service very prompt very professional and very courteous
Car was repaired quickly.
Best experience ever! Treated me like a best friend. Super welcoming and kept me up-to-date on the whole process
BRENT IS VERY PROFESSIONAL HIGHLY RECOMENDED AS GEN. MGR. HIGHLY COMMENDABLE I'M VERY PLEASED AND SATISFIED.. THANK YOU
I really appreciate yor service, I will recomend to my friends..
Thank you again...!!
Awesome people to deal with. Communicated very well and kept me up to date on the progress
every time I need to repair the car causd by accident, I always take it to your shop, they always repair the car, like as new, very satisfied, Thank you
They did a great job making my car look great after my accident. They were friendly and went into great detail about what was being done with my car.
Overall service was great and my car looks better than before the accident! :)
Great customer service. All of the employees are helpful, courteous and really take care of the customer. This is my second time coming back to fix auto, and the reason I came back was because of the customer service and the great work that you do on the cars. I have even recommend in your shop to other people. Thank you for taking such good care of me
Excellent service. Would highly recommend you for auto collision repair
They did a great job. We were surprised abd pleased they also cleaned the vehicle including some old paint transfers for free. Thank you.
Great service and awesome customer service especially at the front desk.
Kyle and Brett or Brent I think his name was were AMAZING when I came to pick up my car. They took their time and explained everything that happened during the repair process. Also while my car was being fixed I was kept updated on what was going on with my car from calls from Kyle and Brett which was nice. I did not feel as if I was being rushed out of the shop. The customer service by those two men exceeded my expectations!!! I would definitely reccomend this auto body shop to anyone. Thank you for the outstanding service that I received my car looks very good and I am a pleased customer.
Great results and done on time. They even honored a verbal estimate which I figured would magically be forgotten when I went to pay the bill
I left with a scratch covered by paint (like a half fix) on the trunk of my car, that was an area unaffected by my car accident. I need to return to fix my car over an accident that the auto shop did.
Staff was very helpful and cordial. They did their best to have my vehicle repaired in an expedited manner.
We appreciate the updates on the progress of the job. The car looks and drives great. Thx.
Thank you for an excellent finish on the car! Very nice job, also cheers for cleaning the interior so well.
They have done great job.
Thank you FixAuto-
Everything ran smooth and I was always updated via text on the status of my vehicle. Also, the staff was very nice ???? Thanks !
I had amazing experience with fix auto after my car accident. The manager Brent was on top of making sure everything on my truck was done right. My truck looked way better then I was expecting. Everyone at fix auto definitely made a horrible incident way better. I had never felt so at peace knowing my truck was in good hands. The texting system kept me well inform and Brent was amazing at letting me know what was going on. I will always recommend Fix Auto for anyone who needs repairs.
Great service & my car looks like new!
Everyone was real nice and would recommend Fix Auto to anyone
I WAS VERY HAPPY WITH THE PROFESSIONAL ATTIDUTE DEMONSTRATED BY LESLIE DITTMAN WHO HELPED ME WHEN I FIRST WALKED IN.
SHE IS THE REASON THAT I LEFT THE VEHICLE THERE FOR REPAIRS.
I MADE SEVERAL VISITS TO REPAIR SHOPS THAT I HAD ON MY LIST FROM MY INSURANCE AGENT.
1-I WAS IMPRESSED BY LESLIE PROFESSIONAL DEMEANER AND HER EXPLANTIONS OF THE REPAIR PROCESS AND THE CARE OF MY VEHICLE WHILE IN YOUR POSSESION.
2-I WAS ALSO IMPRESSED WITH THE PHISYCAL SECURITY OF THE FACILITY AND THE VEHICLES ON THE PREMISSES.
Appreciate honesty of staff and thoroughness of repair
I really appreciated the daily texts on the status of my care. The work you all did looks GREAT and getting my car back washed and cleaned was AWESOME!
Car looks great. Thank you and have a merry Christmas .
I'm satisfied with the work that was done, I was not satisfied with the timing - I dropped the car off on Nov 10, and was told it would be done on the 16th, but then the repair was delayed until Nov 20th, even though no additional work was being done. Then the car was not ready until the 23rd, when I was supposed to leave on a road trip for thanksgiving. I was dissapointed with the lack of communication with me about this changes, and frustrated that the pick up date kept getting pushed back.
The staff was very helpful. I would definetly refer fix auto to my friends and family
Very professional and friendly team. Thank you!
I was treated amazingly well, every single person that helped me was cheerful and went out of their way to make me feel good about leaving my car (that I love more than some humans) with them. I cannot recommend them highly enough.
Thank you for fixing my car and doing a wonderful job on it I appreciate it!
Excellent work very happy with there work and the staff very courteous
Customer service was amazing. Thank you x
Jackie is doing very job on my car, I appreciate it
The team was very professional and kept me updated throughout the process. My car was returned to me immaculately and back to a brand new condition. Overall, what is typically a painful process was not due to Fix Auto.
I am happy with the job they had done on my new BMW 2015. I inspected the car myself with my neighbor watching me. We both agreed that they did a good job. My case was assigned to an employee. She is the only employee I need to contact during the work being done. She stayed on top of the work and informed me of the progress. She makes sure that the completion date as promised is honored. Fix Auto Montclair keep their promise. I would recommend them to anyone I know because Fix Auto Montclair deserve our trusts, our business. Honesty, outstanding, professional, trustworthy are the terms for me to use to describe them. Let me tell you because they are the BEST! Thank you.
Everyone is so pleasant to work with and the result is always perfection. Thanks.
Brian was excellent during the hole process...he communicated with the insurance company and always kept me informed.
The work looks great and with a lifetime guarantee...I can't ask for anything more....
Great customer skills. Brian explained all repairs before during and after the process
This is my third time coming to fixauto in Montclair and I just love the service I recieve. Everyone is friendly and helpful. I am kept up to date on the progress of my repair. Im a Very satisified customer.
Good job the Montclair Team!
Everyone I spoke to was very helpful and friendly. The minute I arrived with my
Acura, paper work was filled out and the car was ready to be inspected. I received phone calls, emails and texts updating me on the progress of the work on my car which I appreciated very much!! The car looks great!!!
Thank you for doing such a great job on my car!!!
Thank you for caring for your customers!!
They did an awesome job and I'm happy with it.
Thank you for the quick turnaround time. I also want to thank Brian for his great information and customer service when speaking with me today.
Everything was great. Thank you for the service.
Amanda and Jackie kept me well informed. Not only were they very professional, they were informative and a pleasure to communicate with.
I was really happy with how I was kept up to date with what was going on with my car. Great customer service.
My truck looks like brand new!! I love the repairs and appreciate your patience with me calling all the time. Thank you so much for an outstanding job!!!!
Asen un tranajo basura que no sirve para nada
Thank you all for your help, excellent job!!!
The staff was amazing kept me up to dated on the progress of the repairs daily. The were all super nice. My car looks better the it did before the accident. I would recommend all my friends to have the cars repaired at fix auto. I have no complaints the did an amazing job. I won't take my car anywhere else if I ever need to again which I hope I don't but if needed fix auto will definitely do the repairs. Thank you so much for everything you guys are the best.
Great Customer Service...i will be a repeat customer and will refer friends & family! Great Job!
Great experience! Awesome customer service and my car looks great!
you are awesome. Thank you for the wonderful work you did on my car. and thank you for being so friendly.
Excellent work completed on my car. Work was completed quickly and I was updated through convenient text messages.
I can't say enough for how pleasant every one I spoke to on the phone was. They almost sounded happy to hear from me. Great customer service. Thank You.
Very happy with the timeliness with which you repaired my car. Nice surprise to have my car so clean when I picked it up.
Everyone was professional, the service was timely, and I'm extremely satisfied with the overall expertise of Fix Auto Montclair.
Overall, Chris had the best customer service!
Jeff, Chris did a very good job communicating on a daily basis of the status of my 2012 Honda Civic and upon delivery they did an exceptional job of detailing it and returning my civic to me as if it just came from the Honda showroom!
Thanks again !!!
We were very impressed with your service and felt staff went above and beyond to ensure our experience was a good one. We are very greatful for the time and efforts provided by staff, and I got my car back cleaner than it has been in months! Please share my appreciation to hour staff. Thank you Fix Auto!!!
All I can say is that I am very happy with the outcome. I really like the text and calls I was receiving about the progress to my car. I will hily recommend fix auto to friends and family.
Has the best costumer service
Jeff and his team did a great job for us
They did an excellent job repairing my car.
Can't believe you got the cigarette smell out. Happy with everything
Excellent job, quick and superior quality.
Repeat customer since 2001...
Everyone I worked with at fix it auto Montclair was amazing they provided me with excellent customer service.. Thank you kindly
They did excellent job in repairing my Toyota Camry SE. I'm so happy it was been finished with in the frame given. The associates are so kind & pleasant when handling their customers. Thanks Chris for prividing us the ride to pick up my car. I appreciate it so much. I definitely recommend Fix Auto Montclair to my friends. You guys had excellent job!
I was given a date for my car and actually I was happy with the results.. My car looks brand new the work is execellent and the people that work at fix auto are awesome :) thanks chris for always keeping me updated with my car and also processing everything I would recommend family members and friends to you guys.. Excellent job, u guys get a 10 star from me :)
Thank you for the great job on my car
And making me feel like I was family
It was brought to my attention that the license plate holder was cracker and should have been replaced in order for car to look acceptable. My son mentioned it to management and according to them they will replace it. I am satisfied now.
Excellent customer service. Job well done.
Everyone was GREaT from the beginning .. It was a stressful situation and everything went smooth and fast. Especial THaNKs to Chris in the office & Mike & the guys that fixed & painted my door. It looks beautiful!! :) Very HaPpY!!
Excellent service,professional courtesy 10,enviroment very comfortable ,will continue using your service and recommend to my family and friends. Thank you, Mrs P Ware
Good employees and manager. Good manners and services.
Great customer service. Very detail oriented. Loved the way my car smelled when I picked it up!
very warm reception and repare so quick.
As soon as I walked in I was greeted with a smile .Chris guided me the entire way and his customer service surprised me .I cannot express enough how happy and comfortable Chris made me.I normally don't respond to surveys but I just had to give it up to this kid.He was amazing along with the work your shop did towards my car.Thank you for everything guys !
why go anywhere else the place is wonderful the employees are great our truck looks brand new why why would you go anywhere else call me if you have any questions call me !! this place is great!
Loved the service we got a soon as we walked in .Keep us in formed at all times calls and text :) I really liked how my car was returned really satisfied with all the service and work
MY BUMPER HAS A SAG IN THE MIDDLE
The people who I talked to who worked there, both over the phone and in person were really friendly! Great atmosphere!
The repairs were completed in a timely manner and everyone at Fix Auto was a pleasure to deal with. Thank you.
The service and timely manner in which the work was performed was awesome. Thank u.
Excellent customer service, coupled with 5 Star auto body work! I will recommend FIX Auto of Montclair to everyone who might need their expertise!
Chris was so friendly and extremely helpful. He really made the experience wonderful at the Fix Auto store.
Chris and Jackie were beyond amazing. They answered all my questions. They kept me informed thru texts, which was awesome! Loved everything about the experience with fix !
Great team. Excellent communication. Excellent work
Very very satisfied with Fix Auto. My truck looks great better than it did when it was new. Will recommend to everyone. Mike and Chris both had me updated the whole time. I knew I left it in great hands. Thank you.
Awesome place! Thanks to Mike and his team of experts!
I was really happy with how they kept me up to date with my car, and how they had everything finished on time. My overall experience was great. They had great customer service.
everyone at your shop was helpful and friendly if I need to get anything else done on my car so I will definitely take it back
My car was repaired so you couldn't tell there was any damage. Auto fix did an excellent job!
My experience was easy they were professional courteous and fast completely satisfied
I'm very pleased with the service.
Vehicle Make : Volkswagen
keep up the good work....
You guys did a fantastic job and your services is awesome..I couldn't ask for a better company to work on my car..
Excellent service. Communication was always up to date. Thanks so much!!!
very professional liked their service
Everyone was friendly and helpful. Your business showed integrity and character with their professionalism. I had great experience from beginning to end. Thank you for your service.
excellent job guys.... thank u so much!
Everyone at Fix Auto Montclair provided an outstanding experience.
Vehicle Make : Mini Cooper
great customer service, friendly staff, will recommend to friends.
I appreciated the rides I was given to and from since it saved me from renting a car. And the extra work that was done cleaning the lenses on my lights was totally unexpected and looked fabulous. Plus the front end turned out looking really great. Many Thanks
The service was excellent
Very helpful team that responded quickly and professionally. Would recommend to others.
I really appreciate being informed daily the update on my car.
I am very satisfied with the service. I will recommend them to other's.
Good job on fixing my "Bear problems".
It was a pleasure to have fix auto fix my truck. It was done on time and flawlessly.
You guys are great. Helpful, courteous,do great work. I would recommend you up my fiends
Everyone was very kind, and kept me well informed. I would recommend Fix Auto to my friends. Thank you for a great job and your kindness. Cathy
When I went to pick it up from Anaheim location, my husband noticed the headlight was not working, we had to wait for them to fix it. I was very frustrated because I had both my little kids with us and it was already late by the time it got to Anaheim to pick up. Won't return to fix auto
Vehicle Make : Mini Cooper
Thank U all for a job well done.
Very good communication, excellent customer service and nice quick repair
Excellent workmanship and customer service. I was very appreciative of the above and beyond effort throughout the process. I will definitely recommend to anyone who is in need of Fix Autos automotive services.
Fix Auto did an excellent job extremely quick. Thank you for great customer service.
Good service and car looks GREAT!
Very nice job on our Acura. They finished the work ahead of schedule which was nice. They give your car back detailed and ready to go.
Where can I begin Fix auto team, service was great from there customer service to there mechanics. My car looked new again it was finished with repairs before estimated time. Contact was made continuously and everyone was friendly.
Thank you so much !!! You guys are Awsome!!! You guys did a great job
Thanks a lot
Complete satisfied with the staff and the work they did on my car!!!!!
The crew at Montclair Fix Auto were great from Manager Mike on down to the person behind the reception desk; they acted with courtesy professionalism and had an attitude of listening to the customer, congratulations.
Great, nice & informative staff
From the moment I walked in the door at Fix Auto, I was greeted by Jerri and Chris, and assisted immediately. They took great care of my car AND me by contacting a couple of car rental agencies, and were very concerned that I would be given a rental car expeditiously. I was kept informed on a regular basis of the repair work done, and the car was handed over to me on the day and time promised. The work was excellent and professional. Customer service was phenomenal. Thanks to everyone for a job well done!
Incredibly patient with me, great communication, amazing professionalism and great quick service. Very happy with the end result.
The place is so welcoming Staff always with a smile. The manager was I very nice , understanding about our concerns
This is the second time I used your body shop and both times the service has been outstanding. I enjoyed working with the whole team but especially the manager. He took the time to explain to me what had been done to my vehicle. My car looks new again. I will recommend them to my friend.
Communication on repairs and timeframes was above exceptional. Staff was very friendly and attentive. Pleasant experience overall.
Vehicle Make : Volkswagen
Great job done Quickly completed and with no issues. Very friendly service and management. Completely. Satisfied.
They did a great job in a timely manner.
Great service!! And special thanks to mike for waiting for me late after hours to give me my car on time. Really thank you!!!
Great job! My Acura was delivered in exquisite condition within the time frame. I will definitely be back whenever I have some auto body issues. Thank you for your superb effort.
Great work. They communicated with me and kept me informed. The quality of work and people here is excellent.
You were very patient and did everything possible to complete the repair in a timely manner.
Staff was very friendly and helpful. Also service was quick
Everyone was very helpful and professional
Efficiency and customer service was superb! Kept me updated the entire time and did a great job on the repairs. HIGHLY RECOMMENDED!
Very friendly and helpful. Completed work earlier than expected.
I was very happy with the repairs
Service was excellent and everything was complete and finished on the estimated time given
Had the job complete before target date.
Jim C was an amazing person from the moment I met him til I left. He promised to hv my car fixed in one day n he waited for me at the end of the day when I was running late. He was very professional, courtesy and having a genuine caring personality. Working as a charge nurse (management point of view) I feel that Jim needs to be recognized for his pure deviation to your company.
Estoy muy satisfecha el trabajo que realizaron es excelente y la atencin es
Sper excelente todos unos profesionales y los recomendare a
Mis amigos y familiares mi carro parece nuevecito 😀😀
Los felicito por su equipo de trabajo ya no tengo palabras para expresar mi satisfaccin 100% excelente gracias
Great service and auto was ready before original date. Thank you.
A very professional thorough job. Front office employee as well.
Many delays. Need to bring it back. Making a really weird noise left front wheel with every crack in the street. It is only silent if the road is absolutely smooth. Otherwise it seems like the wheel might fall off.
We are extremely satisfied with your service and repairs! We have used you on two different occasions with two different vehicles and both experiences were amazing!! Thanks!!
I like how you guys get things done quick and well done.
Liz was great she called to let me know what was going on with my truck every few days. Could not ask for better service. Thank you guys for doing a wonderful job.
Same customer here with the Acura MDX. Brake lights are also not working. His car is completely unsafe.
Everything worked out very well. I have not had any problems since getting my car back.
Your staff in the front office were amazing. Grom start to finish! They both were knowledgeable, and made this a very smooth process. I was very impressed with the texts I received almost daily, keeping me posted with an update on the repair. Your group went above and beyond my expectations! I am one to voice my opinion on these surveys whether negative or positive. I must say this was the BEST experience i have EVER HAD with an Auto repair/car repair business. Hands down the best! Thank you!
Excellent work done a head of the estimated time,
the repair is top notch! thank you!
Very quick and great quality. Staff is very accomadating!
It was done on time and looked just like nothing had ever happened.
Very friendly and helpful. Answers all questions and concerns.
You people blew me away with your amazing service , very few times I had experienced a service like the one l recived , specially I want to thank Liz for all the initiative she had contacting the Insurance carrior to expidate my service I loved your text messages very often because day by day you people game me some peace of mind that my car was taking care of during my rough time without my car .. certainly a job well done people !
Very good work & pleasant staff! Thank you SO MUCH!
I really appreciate how quickly they got the job done! Also, the communication was excellent! They kept in touch with me throughout the process, making me feel entirely comfortable. Thanks again!
Vehicle Make : Volkswagen
to soon to make a coment my car is not complete repair yet