Great customer service from everyone! Went above and beyond my expectations!
Great to see that the work was A and that the truck was totally detailed and looking fine!
It was just great to be updated maybe every other day on how the progress was coming along also I spoke with Aaron once very professional again just getting a text was the best
Great communication with updates every other day. Friendly front desk staff. Clean shop. So far, the car looks great although it's raining so hard to tell.
You have very presonalyzed attention with Customer
That is good
Everyone was helpful, courteous, friendly and kept me informed all along
I would never go anywhere else. They are fast friendly and they make it easy. I was always aware of what's happening with my car and I never had any questions.
The woman who worked the front desk had absolutely no costumer service care,she was very short with her awnsers when I had asked about my truck,and than she failed terribly at making sure my rental car was completely damage free, again very short with this also,I definitely would not refer anyone at least to this shop ever,just not how someone should appreciate there job.
Thanks for a job well done.
They were great about certain things and keeping me posted etc. However there wa an attitude in the shop which prompted me to contact the manager, who was very good and handled the matter. Because the car was in an accident, repair costs were covered by insurance. Two studded snow tires were replaced. I was not told they would not be able to insert studs. Fortunately I asked if the tires had studs and was told not possible for them. They don't do it but that there were holes for studs. This went on and on, took my time, entailed a call to the shop manager. And you can contact me for the rest. When I went to pick up the car, I had another issue with tires. Annoying. Again you can contact me for more.
My car was dirty on the inside my windows were filthy
Very courteous and information. Thank you.
Car was cleaned very nice but you threw away my plastic trash bag
Great job on the repair and Aaron repaired my break light! Great customer service!
Your staff was very helpful and friendly. I felt confident entrusting your shop with the repairs on my vehicle - very pleased with the service provided.
Timely and easy process all in all, the fluidity of start to finish was great.
Everyone was outstanding! And I was kept informed at every stage of the repair. I will diffently refer your company. Thank you for a job well done!
Something was stolen from my car.
The staff that I encountered were all friendly,professional,and knowledgeable.
Very impressed with the service and daily updates. Thank you
Vehicle Make : Range Rover
It took a total of 2 weeks for painting when the job was scheduled for 5 days. They had to repaint/touch up a few times. I called twice and was sent to the overflow regional line. Once were I was never contacted back. Everyone I worked with was very nice.
You did an excellent job on my vehicle. It's the3rd time I've taken my vehicle to you and I'm satisfied and won't hesitate to refer friends or family to seek your devserviced Thank ypu for a great job
Abra went above and beyond! Very happy with there work
Very satisfied with your service. Would recommend you to other people. Thanks!????????
Absolutely great to work with Did a great job
ABRA was great. Thank you for everything. Jackie is the best and her customer service skills are far beyond exceptional.
Great work with work complet Ed earlier than expected.
Constant communication with texts and calls from the associates. Seamless and effortless coordination with Nationwide Insurance and Enterprise Rental. Super nice and professional staff. Body work was impeccable. My car looked good as new. Totally pleased.
Best auto service in years...the detail people left the exact change in my ash tray..wow..didnt expect to get my handful of cash back..i was kept up to date on all of the repair info...i will come back ..will also being other Customer s..thx so much.
.car looks and feels great
Always timely, fantastic work!!
Thank you for doing a great job fixing my 2006 Toyota Tundra. Everything looks brand new. It was great to have communication about the progress of the repairs. Thank you!
I really appreciated the exceptional service your Abbra team provided, especially Jackie who called every day or so to keep me updated. The work on my car was excellent!
Vehicle Make : Volkswagen
Everyone was so nice! I was updated throughout the whole procecess about my car. I really loved that! My car looks awesome! Definitely will come here again!!!
All i can think of is please keep up the good work because in time i'll probably need you again. Thanks. Steve
ABRA did a great job with my car. They got my car back to me very quickly after the accident I was in. Jacki Joyce did a fantastic job of keeping me updated on the progress of the repairs.
The car looks great, and completed in record time. Thanks
They were wonderful. Kept me up to date with progress and car was ready when promised.
Ypur timely updatrs wete rrally helpful
Everything and everyone from Jackie the estimator to the detailers to the girls checking me out were very professional. Job well done! Thank you.
You guys were wonderful! You made the process so easy and Jamie kept me well informed. You were also done faster than expected and my car looks great! You've definitely got a smooth running, well oiled machine there! Thank You!
Very professional and I never had to worry what was going on with my vehicle. I would definitely place the team that handled my vehicle at 110 percent because that's the type service I received. Thank you again and AMBRA is a place I will recommend to family and colleagues.
Everything looked great.
Also the fellow that picked me up to get my car was very nice
Great service, Great customer service!
Always a pleasure (eveb if the reason isn't:))
Everyone is so friendly and professional. They did fabulous work and attended to every detail.
It was a good experience with ABRA
All I can say is thank you all of you
I can recommend ABRA to anyone
I am so happy how my Toyota looks
I was very impressed with the daily updates received about progress of repairs . I always knew at what stage repairs were. I was also impressed at how quickly the whole process was completed. I always felt like a valued customer. Thanks for all you have done.
I have unfortunately had to bring 2.cars in for damage. Both times this ABRA has been a wonderful experience. Thanks
The customer service was great. Jackie was awesome . I would use the service again and recommend others
Great experience from start to finish!!
The team at Abra Auto Body in Aurora was amazing! One of the most frustrating things about this car accident was the lack of communication I had from some of the other aspects involved in getting my car repaired. But that wasn't the case with Abra. Aaron was very communicative from the start and throughout, helping me understand the entire process. Jaime also was great at the very beginning, sensing my frustration and desperation at how long everything had taken prior to Abra getting my car, and the estimate was done in ****/3 the time they originally said it would be, which helped better my situation, knowing my car was in good hands. Thank you for a great experience!
ABRA's staff were extremely helpful and very thorough and, professional. I was very pleased with the service I received.
Jackie was wonderful she called me every other day with updates which was awesome. And the guys that worked on the car did a wonderful job you can't even tell that it was involved in an accident. Wonderful job
The updates every couple of days were awesome! The original estimated date it would be done was spot on! Thank you so much! My car looks amazing!
Very happy with the staff & the work. Very nice job & went beyond what asked. Always kept in contact on what they were doing to my car next. They finished in two days. Sooner than I ever thought. I would highly recommend them to anyone!!!! Aaron Mahoney was the best to work with & took care of me beyond what was expected.
I was told one deductable figure for both claims by Jeff and asked to pay a different amount by Abra.
Great service, on time, geat quality, great communication.
Everything was great! Very professional. The staff made this experience stress-free. Thank you and love the finished job!
Very friendly and helpful made this process hassle free. I really enjoyed the timeliness as well as the updates
Vehicle Make : Volkswagen
Thanks! We are a repeat customer and need your services again for a non insurance job. So we will be contacting you soon.
Very pleased with everything except that they had my car from November 9 until December 5th. Jackie always kept me posted, but that was a long time.
Outstanding Job. Thanks to Jackie for a job well done, she always let me know was going. She's great and knowledgeable. That's why I came back for the second accident.
The work was done correctly, as expected....but picking up a cleaned car was amazing!!! AND UNEXPECTED!!! Thank you.
I would say you need more communication from the employees on updates instead of allowing the auto text do all the work. Customer service is key.
Great job by Abra a 100% experience in all ways. Thank you
I was surprise I was able to get my car repaired so quickly. I went over the repair work and didn't find one thing wrong. I was amazed at the detail put into the job and would highly recommend your shop to friends and relatives who might need body work done on their car. Thanks for doing a really good job.
The quality of work done was fine but it took almost a month. When i picked the truck up it was missing interior panels because they were lost and is now going to take another week to receive them. Also my antenna was bent. I'll be speaking with a manager soon
Great customer service from the front desk girls and Brian
We never had to worry about what was being done in our car. For the whole three weeks the car was being worked on we received many updates via cell phone and personal phone calls to keep us up to date. Our assigned contact was wonderful.
Vehicle Make : Volkswagen
Thank you for making my car look better than new after my repair. It runs great and ABRA kept me constantly updated on the progress. I just picked up my car a few hours ago and I'm 100% satisfied with the work that was done.
Very nice and professional
Vehicle Make : Mitsubishi
The team gave consistent updates daily. Except for 2 days. ABBA workers are nice and a pleasure to work with.
I appreciated the daily updates. You really go the extra mile. Thank you!!!
I couldn't speak more highly of Jackie Joyce the woman that helped me with my car repair. Abra is lucky to have suchildren an intelligent knowledgeable kind employee. She made the entire process as easy and comfortable as possible.
Abra always does a great job and I appreciate that. I also loved how easy it was to get and return my rental car. Makes my life that much easier.
I found ABRA to be an outstanding auto repair shop. Everyone was friendly and professional. I really appreciated the updates and that the car was completed in a timely manner. Thank you once again for taking the stress out of getting my car repaired.
Abra has worked on my car twice after two car accidents. They do such awesome work and are awesome at keeping people posted about the progress of the repairs.
Excellent office staff and shop staff! My car looks and feels brand new! They contacted me every single time with any and all updates regarding my car! Thank you again! :)
Great communication. Super friendly. Very Professional.
The gentleman Jonathan was all the above and more. Very Happy Customer.
You guys were awesome, Jackie is the best!
Wasn't kept informed. I was told several different completion dates. Corporate sent a silly text saying my car was"happy "! The bill was increased by $ 500 from the estimate. Every time I called, because no one ever called me, no one could help me. My person was always on the phone. Not a happy experience for me.
Very friendly and helpful. Kept me updated and worked quickly.
Great people. Excellent follow-up. Quality work in rapid time.
Great job, I was glad to see the new sign when entering great job
I will definitely recommend this place. They were great!
Vehicle Make : Mitsubishi
Staff was very happy to answer my questions. I will certainly use your services again if needed. Thank you.
Very friendly, helpful and knowledgeable staff.
Easy-to-use.. They do everything for you getting rentals. The final product was outstanding. I can't tell the car ever had hail damage and there were a hundred dents! A++ service
The team was amazing and very helpful! Nice job!
The hail damage and the exterior was awesome. It was the next day I looked at the interior and the panel above the glovebox was a huge scratch. On the dashboard it too was a huge scratch/crack. I have never had an issue with Abra, but this time i feel like it was not cared for. Also i already have Anra mobile glass coming kut due to the black strip on the windshield was bubbled and needs to be fixed
Very much so. I received a text and phone calls with daily updates
On the progress of the repair. Very satisfied !!!
Thank you for the great service.
Great communication from all you're staff
thanks terrific staff including front desk and Jackie plus top communication.
Very satisfied! Thank you!
I'm a returning customer. I like the fact that they keep me updated on what's going on and they are very prompt with getting the repairs completed. I also like that they warrantee the work for as long as I own my vehicle.
Great work. Took longer than expected but it came out great. Abra team was easy to talk to and very cooperative.All in all great experience.
Excellent communication and customer service
Lane was great setting us up and ensuring the job got done. All who worked on it deserve a 10
. Job well done by all.
Great service and great follow up throughout the repair.
Everyone at Abra gets a "10" for their courtesy, professionalism, & excellent care of my car. Special thanks to Desiree for being so helpful to me when I first arrived at Abra.
The staff was great and my car was taken care of in a timely manner
Everyone was helpful and friendly. No one acted like they hated their job, which is commonly experienced so much these days. Lane help me every step of the way and kept me informed of progress. The ladies at the reception desk were awesome considering how busy they were. Thanks to all, Mitch Bodholdt
Excellent service all the way. I will highly recommend Abra to everyone I know and let Farmer's Insurance know!
They were excellent. Thanks for the great service.
Lane Meyer and the staff at the front desk were great to work with. My repair was done professional and promptly. Ann Arbor even wash my car before returning it which was a nice touch.
The repairs look nice, however the carpet on the drivers side was not put all the way back under the paneling of the door.
Notice paint on windshield
The service and work was very satisfactory. Personnel friendly and efficient.
My only disappointment was that I was assured a rental car would be reserved for me to use per my insurance USAA instructions. When I got to ABRA a receptionist called Enterprise. They did not know what kind of car I was to have
Even though USAA had told me and ABRA estimator told me it would be suv
Or midsize or better sedan. It turned out that the agency had only one car available. It took more than 30 minutes to pick me up and I was told at Enterprise that I would have to wait a few minutes while the windshield was being replaced in the Huyndai Accent model they had available. I rented it as a last resort and found it very uncomfortable to sit in and operate. Happily ABRA was very quick to repair and return my own Subaru Outback today. I mention the rental glitch because I think ABRA should be aware of the Enterprise agency's
Inability to provide a proper rental as promised. It may be an issue for USAA but I was reassured by both companies of something that did not occur.
Service absent the rental problem was very good overall
Appreciated how fast my service was completed. Great job!
This was honestly the most professional and courteous service I've seen at an auto body shop! Thank you.
Jonathan Ramos from the Aurora location did a great job with taking care of my car and deciphering a number of issues with the 2 simultaneous claims, with two different insurers, that I had. They were handled expeditiously
A commendable job!
Scratches on body of vehicle that were not there when I turned it in. They appear to be light scratches that were caused by rubbing against the vehicle during the repair process.
Communication was fantastic and the team was incredibly pleasant even in spite of my frustration due to the issues with Farmers that resulted in delays to the repair of my car. Once everything was processed my car was repaired quickly and I am very pleased with the results. Thank you all so much!
Job looks good. Appreciated the speedy service and updates.
Five stars :) you took excellent car of me and my car
I was very pleased and impressed by everyone that assisted me along the way. Susan, Jonathan and Tyler, all were very personable, helpful and customer oriented. Jonathan took very good care of me. Keeping me informed on the status of my repair.
What struck me the most were the details of customer care. I asked Jonathan if you all had a shuttle service. He said just a moment, and Susan got in the phone and said she would come pick me up. I didn't think she was your shuttle service but she was willing to help me out. I was touched. As it turned out, a sweet young man Tyler, came to pick me up.
Jonathan made sure everything we talked about when I dropped off my car, was taken care of upon it's return. When I was finished with my payment, he overheard me ask about buffing my headlights and he jumped in and realized that had not been taken care of...and he took care of it right away! I appreciated everyone's attentiveness, going that extra mile (literally), and that my vehicle was washed inside and out! I would not hesitate to recommend ABRA! Not often does one walk away with a smile and think "that was awesome". But I did! Thank you, all!
Easy and friendly interaction; got a person each time I called, wasn't put on hold or disconnected. Plenty of status reports via text messages and voicemails. Fast turnaround. They detailed my car inside! Many thanks to Rochelle and Lane.
Vehicle Make : Volkswagen
Staff was both very professional and approachable. The repair was meticulous, and Lane kept me apprised of progress regularly.
Everyone was very friendly, communication of status was great with phone and text updates. Car looks good! Timeframe for repairs was shorter than expected...much appreciated.
Getting updates during the time that our auto was with your shop kept us in the loop for repairs being done, those new items that came up during this time, and all related activities to the work your shop was doing for us. We appreciate Jonathan's time and efforts to take care of our needs.
Vehicle Make : Mitsubishi
Great communication. Very professional.
The work was done quickly. The staff was friendly and professional. My car looked way better when it was returned to me.
Jackie was very informative and key me in the loop through the whole process. Accidents are a painful process, but Jackie made me worry about one less thing. Very professional group of people. Thank you for all the hard work and information. It is appreciated.
Very satisfied with your work
Customer service manager Jonathan Ramos was so helpful it was great service
Our car was finished and ready to go way before we expected it to be ready, obviously very happy about that!!!
My advisor, Johnny, really did a fantastic job. He was thoughtful and walked me through the details. I appreciated how he and his team went above and beyond to exceed my expectations.
Abra did a wonderful job of repairing my vehicle. They even cleaned and washed my vehicle before I picked it up. I am very happy with the work performed on my vehicle. I will bring my vehicle back to Abra if ever in an accident again.
Process was painless and everyone @ the Aurora location was very nice.
Keep up the great work!! I'll never take my car anywhere else!!
Good communication of status of the repair.
I am very pleased with the service on my car today will recommend your company to anyone I know!
Thank you again for the great service!
I a very, very happy!
Everyone was extremely nice and accommodating and along with calls every other day and the text messages, I was kept well informed. I appreciate all the hard work!
Car was finished exactly when promised!
Everyone was very nice and friendly. I will definitely use you guys again if the need arises. Thank you.
Thank you for completing my job on time. Before time actually. I appreciate you guys thanks
It was quicker than I thought and they were nice people to work with.
I really liked the updates. I knew what was going on with my vehicle at all times.
They went over and above to get my claim resolved.
Had a excellent experience.I was getting update step by step.on all the work done to my vehicle from the beginning to the completion of the repairs.
Thank you for all your hard work...
I will be back for my free carwash when convenient. Thank you.
Your staff was awesome very courteous and helpful through the whole process
Great customer service. Loved the text messages.
I found Abra mechanics and staff to be competent and reliable courtious I will trust in your expertise thank you for a job well done and I will refer your auto repair shop so they can judge themselves thanks
Excellent customer service, Cristy follow up information was professional and friendly.
The team was great to work with. Even when I got my car home I realized the blinker didn't work, they welcomed me back and fixed it immediately and completely made up for it. I left with a smile. I will definitely be back if I ever need
Thank you very much my truck looks awesome. I really appreciate the txt messages of how my truck is doing.
Thanks for the fast and proffessional job and the extra attention given!
We are happy with the work you do in our dodge. Thank you!!!!!
Your team gets a a+ rating! I would highly recommend your shop to anyone. Jonathan went the extra mile for us. Super nice guy! Thanks again Arba body shop!
Vehicle Make : Volkswagen
The detail was not done well.. There was dirt tracks on the in side of my car..
The car looks great! Even a car wash!! Rochelle is very patient and organized. Lane knew exactly what needed to happy to repair my car. Your employee who gave me a ride home was very kind.
The bumper that was replaced is a brighter color than the side fender.
Very good paint and body work. The text messages updates, no so much I would change them to actual status updates rather than happy messages. But certainly satisfied with the overall experience
This experience, working with Abra, was a much better experience than the last time we had our vehicle fixed at Gerber. Abra's customer service is miles ahead, and honestly better than I would expect from any auto body shop in this day and age. I was extremely happy with the way my vehicle looked after repairs and I appreciated being informed periodically about where my vehicle was in the repair process. Your employees obviously enjoy their jobs, and it's reflected in the way they interact with and treat us customers. Everyone I ever talked to, on the phone or in person, was very friendly and caring. Thank you thank you thank you for such a positive experience! We will come back!
Jonathan was great, very informative and was able to answer all my questions! He got everything done in a timely manner and communicated very well what was going on.
Truly the best experience while my car was being repaired. I received a live phone call and text everyday from my advisor she was the best I will recommend to all my friends and co-workers thank you- Phillip Samuel Aurora location thank you and my car looks amazing
Very good customer service and very easy check in and out. Wonderful workmanship! Thank you!
Great experience. I'm very impressed!
Everyone was friendly and I got my car back faster than expected. I love that I was informed each step of the repairs progress..
I was very happy with the quality of work! My car had to be towed in so I didn't have an opportunity to put gas in my car because I was really low. ABRA put ****/4 tank of gas in my car for me, that was greatly appreciated.
Your customer service is beyond excellent! My suv was done in record time and it looks fantastic! Thank you.
They were great to work with.
Your customer service is exceptional. I will definitely recommend you to all my friends and family. Thank you so much.
Jacki Joyce and the ABRA crew were incredibly efficient and professional.
Work done was excellent. Jackie and Lane bent over backward to keep us satisfied and informed.
Great place, very nice people,if I ever need my car repaired I will bring it back to abra
Great experience, they kept me informed and did an excellent job!
Every thing about working with Abra Auto is excellent from my experience. This is my second visit. Though I never want another accident, I will recommend you to anyone else.
Your staff is very helpful. My car was fixed quickly and you did a great job. I had the same excellent service 2 years ago. I will always recommend ABRA!
Great customer service my truck looks brand new....
Keep up the good work .....????????
Excellent service, and keeping me informed!
She looks beautiful she runs great and thank you for making her look she looks beautiful she runs great and thank you for making her look great You guys did a great job and if anybody asked me where to go to get the car to look like that I will send them directly to you guys . Thanks a million
The staff at the Aurora Abra Autobody & Glass location were very professional. I especially appreciated receiving freuent updates both via text and over the phone concerning the status of my vehicle repair.
We have had 3 repais done at ABRA, and have been totally satisfied. Thank you!
I liked the updates I had on my car and the friendly environment
Jackie did a wonderful job with the auto estimate and texting me on the progress of the repair
Easy drop off process, quick & accurate work.
**** mother **** feel good
Jackie was excellent, very customer orientated. I appreciate all the communication also, very satisfied!! Thanks
I am very satisfied with the service and the excellent customer service that I received from Craig. His extraordinary customer service skill made my experience a pleasant one.
Fast repairs and great customer service.
Nice updating on a daily basis.
Great job of matching the paint color.
Thanks to all of those involved with my kjob
I appreciated the speed with which they got the job done, the updates I received via phone calls & texts and the detailing performed on my truck prior to its return to me.