I couldn't speak more highly of Jackie Joyce the woman that helped me with my car repair. Abra is lucky to have suchildren an intelligent knowledgeable kind employee. She made the entire process as easy and comfortable as possible.
Abra always does a great job and I appreciate that. I also loved how easy it was to get and return my rental car. Makes my life that much easier.
I found ABRA to be an outstanding auto repair shop. Everyone was friendly and professional. I really appreciated the updates and that the car was completed in a timely manner. Thank you once again for taking the stress out of getting my car repaired.
Abra has worked on my car twice after two car accidents. They do such awesome work and are awesome at keeping people posted about the progress of the repairs.
Excellent office staff and shop staff! My car looks and feels brand new! They contacted me every single time with any and all updates regarding my car! Thank you again! :)
Great communication. Super friendly. Very Professional.
The gentleman Jonathan was all the above and more. Very Happy Customer.
You guys were awesome, Jackie is the best!
Wasn't kept informed. I was told several different completion dates. Corporate sent a silly text saying my car was"happy "! The bill was increased by $ 500 from the estimate. Every time I called, because no one ever called me, no one could help me. My person was always on the phone. Not a happy experience for me.
Very friendly and helpful. Kept me updated and worked quickly.
Great people. Excellent follow-up. Quality work in rapid time.
Great job, I was glad to see the new sign when entering great job
I will definitely recommend this place. They were great!
Vehicle Make : Mitsubishi
Staff was very happy to answer my questions. I will certainly use your services again if needed. Thank you.
Very friendly, helpful and knowledgeable staff.
Easy-to-use.. They do everything for you getting rentals. The final product was outstanding. I can't tell the car ever had hail damage and there were a hundred dents! A++ service
The team was amazing and very helpful! Nice job!
The hail damage and the exterior was awesome. It was the next day I looked at the interior and the panel above the glovebox was a huge scratch. On the dashboard it too was a huge scratch/crack. I have never had an issue with Abra, but this time i feel like it was not cared for. Also i already have Anra mobile glass coming kut due to the black strip on the windshield was bubbled and needs to be fixed
Very much so. I received a text and phone calls with daily updates
On the progress of the repair. Very satisfied !!!
Thank you for the great service.
Great communication from all you're staff
thanks terrific staff including front desk and Jackie plus top communication.
Very satisfied! Thank you!
I'm a returning customer. I like the fact that they keep me updated on what's going on and they are very prompt with getting the repairs completed. I also like that they warrantee the work for as long as I own my vehicle.
Great work. Took longer than expected but it came out great. Abra team was easy to talk to and very cooperative.All in all great experience.
Excellent communication and customer service
Lane was great setting us up and ensuring the job got done. All who worked on it deserve a 10
. Job well done by all.
Great service and great follow up throughout the repair.
Everyone at Abra gets a "10" for their courtesy, professionalism, & excellent care of my car. Special thanks to Desiree for being so helpful to me when I first arrived at Abra.
The staff was great and my car was taken care of in a timely manner
Everyone was helpful and friendly. No one acted like they hated their job, which is commonly experienced so much these days. Lane help me every step of the way and kept me informed of progress. The ladies at the reception desk were awesome considering how busy they were. Thanks to all, Mitch Bodholdt
Excellent service all the way. I will highly recommend Abra to everyone I know and let Farmer's Insurance know!
They were excellent. Thanks for the great service.
Lane Meyer and the staff at the front desk were great to work with. My repair was done professional and promptly. Ann Arbor even wash my car before returning it which was a nice touch.
The repairs look nice, however the carpet on the drivers side was not put all the way back under the paneling of the door.
Notice paint on windshield
The service and work was very satisfactory. Personnel friendly and efficient.
My only disappointment was that I was assured a rental car would be reserved for me to use per my insurance USAA instructions. When I got to ABRA a receptionist called Enterprise. They did not know what kind of car I was to have
Even though USAA had told me and ABRA estimator told me it would be suv
Or midsize or better sedan. It turned out that the agency had only one car available. It took more than 30 minutes to pick me up and I was told at Enterprise that I would have to wait a few minutes while the windshield was being replaced in the Huyndai Accent model they had available. I rented it as a last resort and found it very uncomfortable to sit in and operate. Happily ABRA was very quick to repair and return my own Subaru Outback today. I mention the rental glitch because I think ABRA should be aware of the Enterprise agency's
Inability to provide a proper rental as promised. It may be an issue for USAA but I was reassured by both companies of something that did not occur.
Service absent the rental problem was very good overall
Appreciated how fast my service was completed. Great job!
This was honestly the most professional and courteous service I've seen at an auto body shop! Thank you.
Jonathan Ramos from the Aurora location did a great job with taking care of my car and deciphering a number of issues with the 2 simultaneous claims, with two different insurers, that I had. They were handled expeditiously
A commendable job!
Scratches on body of vehicle that were not there when I turned it in. They appear to be light scratches that were caused by rubbing against the vehicle during the repair process.
Communication was fantastic and the team was incredibly pleasant even in spite of my frustration due to the issues with Farmers that resulted in delays to the repair of my car. Once everything was processed my car was repaired quickly and I am very pleased with the results. Thank you all so much!
Job looks good. Appreciated the speedy service and updates.
Five stars :) you took excellent car of me and my car
I was very pleased and impressed by everyone that assisted me along the way. Susan, Jonathan and Tyler, all were very personable, helpful and customer oriented. Jonathan took very good care of me. Keeping me informed on the status of my repair.
What struck me the most were the details of customer care. I asked Jonathan if you all had a shuttle service. He said just a moment, and Susan got in the phone and said she would come pick me up. I didn't think she was your shuttle service but she was willing to help me out. I was touched. As it turned out, a sweet young man Tyler, came to pick me up.
Jonathan made sure everything we talked about when I dropped off my car, was taken care of upon it's return. When I was finished with my payment, he overheard me ask about buffing my headlights and he jumped in and realized that had not been taken care of...and he took care of it right away! I appreciated everyone's attentiveness, going that extra mile (literally), and that my vehicle was washed inside and out! I would not hesitate to recommend ABRA! Not often does one walk away with a smile and think "that was awesome". But I did! Thank you, all!
Easy and friendly interaction; got a person each time I called, wasn't put on hold or disconnected. Plenty of status reports via text messages and voicemails. Fast turnaround. They detailed my car inside! Many thanks to Rochelle and Lane.
Vehicle Make : Volkswagen
Staff was both very professional and approachable. The repair was meticulous, and Lane kept me apprised of progress regularly.
Everyone was very friendly, communication of status was great with phone and text updates. Car looks good! Timeframe for repairs was shorter than expected...much appreciated.
Getting updates during the time that our auto was with your shop kept us in the loop for repairs being done, those new items that came up during this time, and all related activities to the work your shop was doing for us. We appreciate Jonathan's time and efforts to take care of our needs.
Vehicle Make : Mitsubishi
Great communication. Very professional.
The work was done quickly. The staff was friendly and professional. My car looked way better when it was returned to me.
Jackie was very informative and key me in the loop through the whole process. Accidents are a painful process, but Jackie made me worry about one less thing. Very professional group of people. Thank you for all the hard work and information. It is appreciated.
Very satisfied with your work
Customer service manager Jonathan Ramos was so helpful it was great service
Our car was finished and ready to go way before we expected it to be ready, obviously very happy about that!!!
My advisor, Johnny, really did a fantastic job. He was thoughtful and walked me through the details. I appreciated how he and his team went above and beyond to exceed my expectations.
Abra did a wonderful job of repairing my vehicle. They even cleaned and washed my vehicle before I picked it up. I am very happy with the work performed on my vehicle. I will bring my vehicle back to Abra if ever in an accident again.
Process was painless and everyone @ the Aurora location was very nice.
Keep up the great work!! I'll never take my car anywhere else!!
Good communication of status of the repair.
I am very pleased with the service on my car today will recommend your company to anyone I know!
Thank you again for the great service!
I a very, very happy!
Everyone was extremely nice and accommodating and along with calls every other day and the text messages, I was kept well informed. I appreciate all the hard work!
Car was finished exactly when promised!
Everyone was very nice and friendly. I will definitely use you guys again if the need arises. Thank you.
Thank you for completing my job on time. Before time actually. I appreciate you guys thanks
It was quicker than I thought and they were nice people to work with.
I really liked the updates. I knew what was going on with my vehicle at all times.
They went over and above to get my claim resolved.
Had a excellent experience.I was getting update step by step.on all the work done to my vehicle from the beginning to the completion of the repairs.
Thank you for all your hard work...
I will be back for my free carwash when convenient. Thank you.
Your staff was awesome very courteous and helpful through the whole process
Great customer service. Loved the text messages.
I found Abra mechanics and staff to be competent and reliable courtious I will trust in your expertise thank you for a job well done and I will refer your auto repair shop so they can judge themselves thanks
Excellent customer service, Cristy follow up information was professional and friendly.
The team was great to work with. Even when I got my car home I realized the blinker didn't work, they welcomed me back and fixed it immediately and completely made up for it. I left with a smile. I will definitely be back if I ever need
Thank you very much my truck looks awesome. I really appreciate the txt messages of how my truck is doing.
Thanks for the fast and proffessional job and the extra attention given!
We are happy with the work you do in our dodge. Thank you!!!!!
Your team gets a a+ rating! I would highly recommend your shop to anyone. Jonathan went the extra mile for us. Super nice guy! Thanks again Arba body shop!
Vehicle Make : Volkswagen
The detail was not done well.. There was dirt tracks on the in side of my car..
The car looks great! Even a car wash!! Rochelle is very patient and organized. Lane knew exactly what needed to happy to repair my car. Your employee who gave me a ride home was very kind.
The bumper that was replaced is a brighter color than the side fender.
Very good paint and body work. The text messages updates, no so much I would change them to actual status updates rather than happy messages. But certainly satisfied with the overall experience
This experience, working with Abra, was a much better experience than the last time we had our vehicle fixed at Gerber. Abra's customer service is miles ahead, and honestly better than I would expect from any auto body shop in this day and age. I was extremely happy with the way my vehicle looked after repairs and I appreciated being informed periodically about where my vehicle was in the repair process. Your employees obviously enjoy their jobs, and it's reflected in the way they interact with and treat us customers. Everyone I ever talked to, on the phone or in person, was very friendly and caring. Thank you thank you thank you for such a positive experience! We will come back!
Jonathan was great, very informative and was able to answer all my questions! He got everything done in a timely manner and communicated very well what was going on.
Truly the best experience while my car was being repaired. I received a live phone call and text everyday from my advisor she was the best I will recommend to all my friends and co-workers thank you- Phillip Samuel Aurora location thank you and my car looks amazing
Very good customer service and very easy check in and out. Wonderful workmanship! Thank you!
Great experience. I'm very impressed!
Everyone was friendly and I got my car back faster than expected. I love that I was informed each step of the repairs progress..
I was very happy with the quality of work! My car had to be towed in so I didn't have an opportunity to put gas in my car because I was really low. ABRA put 1/4 tank of gas in my car for me, that was greatly appreciated.
Your customer service is beyond excellent! My suv was done in record time and it looks fantastic! Thank you.
They were great to work with.
Your customer service is exceptional. I will definitely recommend you to all my friends and family. Thank you so much.
Jacki Joyce and the ABRA crew were incredibly efficient and professional.
Work done was excellent. Jackie and Lane bent over backward to keep us satisfied and informed.
Great place, very nice people,if I ever need my car repaired I will bring it back to abra
Great experience, they kept me informed and did an excellent job!
Every thing about working with Abra Auto is excellent from my experience. This is my second visit. Though I never want another accident, I will recommend you to anyone else.
Your staff is very helpful. My car was fixed quickly and you did a great job. I had the same excellent service 2 years ago. I will always recommend ABRA!
Great customer service my truck looks brand new....
Keep up the good work .....????????
Excellent service, and keeping me informed!
She looks beautiful she runs great and thank you for making her look she looks beautiful she runs great and thank you for making her look great You guys did a great job and if anybody asked me where to go to get the car to look like that I will send them directly to you guys . Thanks a million
The staff at the Aurora Abra Autobody & Glass location were very professional. I especially appreciated receiving freuent updates both via text and over the phone concerning the status of my vehicle repair.
We have had 3 repais done at ABRA, and have been totally satisfied. Thank you!
I liked the updates I had on my car and the friendly environment
Jackie did a wonderful job with the auto estimate and texting me on the progress of the repair
Easy drop off process, quick & accurate work.
**** mother **** feel good
Jackie was excellent, very customer orientated. I appreciate all the communication also, very satisfied!! Thanks
I am very satisfied with the service and the excellent customer service that I received from Craig. His extraordinary customer service skill made my experience a pleasant one.
Fast repairs and great customer service.
Nice updating on a daily basis.
Great job of matching the paint color.
Thanks to all of those involved with my kjob
I appreciated the speed with which they got the job done, the updates I received via phone calls & texts and the detailing performed on my truck prior to its return to me.
Awesome service. Car looks great. I loved the updates about my car every day. I'll take car to nobody else but you from now on.
Very good job in the future if I need some l will come back
Abra kept me up to date on my Yukon. The finished work is beautiful!
Excellent communication, and a professional job
I really appreciated the constant updates on my vehicle...texts and phone calls. Although I had to schedule my repair over a month in advance, Abra did a great job (even cleaned out my vehicle, thank you). I will definitely return to Abra with any future auto body repairs.
The only small complaint I could have...is that my car seat cover (that I hang over my back seat for my dogs) was tore when I picked up my car. One if my back seats was pushed down, so I think that might have been what ripped it. No worries, because the cover wasn't too expensive.
Other than that...everything was great!
Great customer service, I appreciated all the up dates while my car was getting fixed.
The car looks great! Thanks for taking the time to do it right and especially your QA program. Everyone deserves a raise!
You did an outstanding job!
the 2 crystals were very helpful
It was a job well done! Not only did ABRA keep me posted at where my car was at in the process, but the work done to it was fantastic. It looks better than it did before.
They are fantastic!! Thanks !
5 years later and Abra still does an exquisite job fixing my car and keeping me informed. As long as I have the choice, I will always recommend and bring my vehicles to Abra. Thank you so much!
My contact at ABRA (Jacki Joyce) very courteous from day one and sent daily text of updates.
The end result of the repairs was very satisfactory thanks to all the people that worked on my 2012 Porsche Cayenne Hybrid.
I will definitely recommend ABRA to friends.
The customer service was excellent and they did a great job on repairing my car.
Abra and all the workers behind the scenes and those I dealt with were above extraordinary! They went above and beyond my expectations and I would gladly go to them in the future if ever in need of repairs. I also would recommend them to anyone and everyone I know may need their services.
Thank you all at Abra Auto Body!!!
Im very satisfy with the service i got at ABRA im concidering using your service on the near future. :) thank you for fixing my car sooner then expected.
So impressed with EVERYTHING about Abra. Everyone was so kind and helpful, and my car looks brand new. Thank you!
Customer service was outstanding. My car came back looking better than ever. You made the whole process so easy. Many thanks to the whole team!!
The staff was very friendly and professional. They gave me timely updates on the status of my vehicle. I was extremely pleased with the work.
Your staff are all great and helpful. Thanks again for fixing my car. So glad to have it back and it looks great, good as new.
I appreciated the convenience, constant friendly updates, and quality work. I'm very happy about the close efficient coordination with my insurance, USAA.
Crystal and Rachelle at the Abra Auto Body on Abiliene in Aurora are amazing. Crystal Leo me up to date with what was going on with me car and was always so sweet. Rachelle had a rockin fun personality that I was able to connect with. Both ladies were Amazing at what they do! Love you ladies!!
Thank you to everyone who worked on the Muellers' Mercedes. I appreciate the timely work & the communication by Crystal which kept me updated on the progress of our vehicle. I was very impressed with how everything was professional handled. David M
I was expecting to have my at washed and vacuumed as before. Or at least I thought before it was done. But other than that, I am always completely satisfied as I have never gone else where in the last 2 years then with Abra
Great set of folks working here - honestly friendly and helpful. The process was incredibly smooth and efficient.
My repair was faster than expected. Thank you!
I also appreciate the new text updates.
There were several things wrong with my car when I picked it up today. I am not happy with the repair work. The customer service has been good though. Very friendly and attentive. Repairs were sloppy and my less than 3 year-old car does not look the way it did when I brought it in.
My wife review the repair s but will take a look once I get back in to town.
I'm not liking the yellow line below the passenger side door. It is very noticeable.
Craig Gill was my customer service rep and he was friendly, honest and offered me frequent updates on my vehicle's repair. He knew that I had to leave town when the car would be complete and accommodated my travel plans. I would definitely use Abra again in the future and recommend them to anyone that needs body repairs.
Excellent service and always knew where it was at.
I really appreciate the fine service and updates from Crystal. It was a completely stress-free experience can I'm very happy with the quality of the body work done on my car. It's also cleaner than it's been in 6 months!!! Thank you for the detail work...inside and out. A totally satisfactory experience.
Thank you for updating the progress everyday and kept your promise.
Really good, fast. Look the updates. Nice people. Great work. Couldn't ask for more.
I have brought my car to ABRA Auto Body & Glass on three different occasions and am extremely satisfied with their professionalism and work! Thank you!
I think you did a great job repairing my car. Also your employees are very nice and professional. Thank you.
I have never experienced such great customer service as Experienced at ABRA. Everyone I spoke with was helpful
and knowledgeable. It was so nice being kept up to date on the progress of the repairs.
Vehicle Make : Oldsmobile
4all good from explanations to transportation to excellent work.
My car looks Brand New!!! Thanks Abra!!
Very helpful, and the staff were always welcoming and caring. This is why I came back here. They make me feel like family, and they always go above and beyond!!!
you guys have been a complete blessing to me and my family.Crystal kept in touch with me every step of the way.you guys send out text messages to let me know what was going on on top of that when things could have gotten ugly crystal pleaded my case to my insurance company and all we had to pay with our deductible.Plus once I got my vehicle you guys had cleaned it from inside on out that was the best thing ever.I would always recommend you guys to anyone.I am glad this is where I chose to take my car.
Thank you for detailing the inside of my car after the repairs were completed. Great work, very please with the way my car looks!
Great job. I was informed the whole time. Great staff!!
The brakes light still comes on at a stop, and I didn't get my EAGLES front licence plate covers, but great work on the body and everything else!
I love Abbra and have recommended them to several people. After taking care of my repair they also re-did some previous work covered by warranty and paid for the extra days that I had to keep the rental. Good service!
Fantastic experience from beginning to end! You all are fabulous. Really love the daily text updates. My daughter was getting her car fixed at a different body shop and she was so envious of my daily check ins. The work done is perfect, the girls at the front desk are way beyond helpful and know their stuff. I definately will tell others about Abra!!
We had to have my car fixed twice this year by Abra. I really appreciate thedaily emails wereceivwd. So proessional!!!. Thanks for your service . Frank and Phyllis A
Everyone was very pleasant and informative. I would definitely refer Abra to all my friends and family. Thank you for a pleasant and painless experience !
Vehicle Make : Volkswagen
The job took an extra week due to a lighting issue with the door, but the work done was excellent. I did discover a couple of minor issues (some glue left on a panel and tje corner of the bumper was misaligned) but theey fixed both quickly when I took it back. Thank you
First and for most I would like to thank the entire team that made everything possible. The professionalism and the way your team treated me was amazing. Thank you for taking care of my vehicle and keeping me updated every step of the way. Thank you
It just took way too long for the repair. To me 7 weeks is a long time and I was never told how long.....but did appreciate the updates on the progress. That's one thing you did well with....keeping me informed.
The staff at ABRA were all very polite and accommodating to our needs and requests. I would recommend their service to anyone in need of auto body repair!
Thank you ABRA!
Always do a beautiful job! Great customer service. Thank you!!
Communications via text are a good idea, but this time they lacked much detail or real content that was relevant to me.
I'll be back in January for scheduled reoairs. My husband and I have used Abra on other occasions and have been completely satisfied.
Great job, friendly staff. Good place to get your car fixed
I loved that you all touch base with me from the beginning of my repair to the end. I had never had a repair shop that would let me know where my vehicle is during the repair process. I enjoyed that I would receive a message or call everyday. Everyone there was polite and explained everything very simple. My vehicle looks spectacular there is not much to say but just looks awesome. I would highly recommend this place to anyone. Thank you all.
The survey typed out on our invoice was already filled out inaccurately with the answers supposedly from us already typed in when we received our vehicle. The lifetime guarantee on parts and labor was incorrectly described to us so there was heavy confusion about warranty item tail lamps and replacement. It bothers our family strongly that the survey was pre filled out and we were not even told about it. It was already stapled to the invoice. We will be contacting the branch and your corporate offices for clarification on this matter.
I had a minor dent in rear bumper. Estimated repair time was 2 days. We asked for a rental minivan while it was getting fixed...abra and enterprise rep didn't remember us asking for a van...we got something else...our repair ended up taking 7 days...employees were nice. Service gets a 2 out of 10. Not going back to abra.
Once again a job well done by Abra
Crystal is an amazing person. She has always kept me informed. Although the repair took longer time than expected due to parts replacement, Crystal always advised me the progress and I never felt it. She has wonderful customer service quality. Overall I appreciate all the staff.
Thank you so much and keep it up!
Thank you to everyone who helped repair my jeep
Vehicle Make : Volkswagen
My car smells like burning oil.the compartment where the spare tire goes is not latched and my right side door handle cane off and when I picked my car up they were so busy I couldn't wait for them to do a walk around on it and check it out.
Great customer service. Always called to let me know how my car was progressing. Very friendly and good work!
Thank you for your great service with everything !!
Thank you for you guys help fix my car you guys everything good