I asked about an additional dent on the side of the car 3 times but it was still never bid or worked on. It's not a big deal, but it was an opportunity for additional business that you missed out on..
I appreciated the personal attention from Paul - giving me an estimate, calling me during the day it was being fixed to give me an update, helping do the work on my car, showing me photos of the inside damage and then walking me out to the car when I was leaving. I had gotten an estimate from someone else at another body shop. Not only was it more expensive but the person that did the estimate only sat behind a desk and never actually did any of the bodywork. Didn't seem very invested at the other body shop . ABRA felt small town in all the best ways.
Vehicle Make : Volkswagen
Couldn't be more helpful and will always recommend you. Thanks.
Took complete charge of handling the repair. Texted progress notes where extremely helpful. Made the whole process stress free
Job was done in a timely manner. Paul kept me up to date every step of the way, and helped out beyond his need to get me a rental. highly recommend Abra. Will return
I tried very well. They answered my questioned, helped with insurance questions, and kept in touch with me all the way through
Thank you for getting the work done in a timely manner and keeping me updated the whole way through.
Very well coordinated with my rental car. Kept me updated on the status of my car. Thanks!
Joan, Paul, John and the whole team did an excellent job on my car and kept me updated through all the steps. They also cleaned the car up and it looks great.
Great updates and explanations, work on car looks great! Thank you!
Great job by everyone I encountered at this location. Very customer friendly.
Awesome job! Felt like my car was brand new again!
Great job. Jeep looks perfect. Excellent customer service!!
Great Job! Great communication! Happy with results
Thank you for a job well done. I am satisfied in all aspects of your service.
Great services and quality work.
Staff was very helpful, repair looks great
Appreciated the job finishing ahead of schedule as well as the minute by minute updates! Well done!
They were very communicative and appeared to care for my car as if it were their own.
Good communication is the best way to keep people happy and that was well done. The work looks good too.
It took more days than I thought (**** week and half) but the manager was very friendly and kept in touch with me on progress.
My car looks exactly the same as before the hit and run. Thank you so much! Awesome work!
John was easy to work with and prices were fair. Everything promise to me happened. That says a lot. The communication was excellent.
Everyone that I spoke with was very friendly and polite and treated me like family. Thank you for a great experience and I will highly recommend to anyone.
Quick turn around, great paint work. Paint matched fairly well and the bodywork was smooth.
Vehicle Make : Volkswagen
It was a great experience for a situation no one looks forward to . No surprises and great communication throughout!
Everyone I worked with was very helpful and knowledgeable. I appreciated the text updates and the professionalism. Thank you for fast service.
Great service!! Very friendly, efficient and helpful team.
Extremely courteous and competent. Chris called me regularly and kept me informed. And my car looks great - outside and inside. Thank you!!
Thank you for doing a good job.
I am very happy I got it done in your shope I really apricaited Kris he took extra time to get done for me fast. well done Kris thank you so much, and I will highly recommended my friends. Thanks again.
Everything was done very well by Abra. Chris Richards was very good in keeping me informed on what was happening and what needed to be done.
Everyone was very helpful and the car looks quite good. We will be back when we need more work.
Thanks to Chris for the holidays work!
Chris was so accommodating and helpful. Joan was also so helpful and organized. Plus my car was done sooner than promised and it was amazingly cleaned inside and out. I am so impressed and appreciative. Thank you!
John kept me up to date and reached out to make a personal connection regarding progress on the repair. Much appreciated. Car looks and runs great.
I was really impressed with the whole team. They were professional, but also kind and compassionate. They were very reassuring throughout and made this whole process easy, including with the rental car. They also followed through and did exactly what they said that they were going to do-- that makes them trustworthy and that is everything! I'd like to single out Chris Richards, who did an exemplary job-- thank you!
Chris went out of his way to make sure I received 100% satisfaction and for that I give him all 10's. Give the guy a raise.
Absolutely professional and friendly, knowledgeable staff, and outstanding repairs. Extremely satisfied.
Chris and John did an excellent job that exceeded my expectations
Amazing job! Easiest time with a car repair that I've ever had!
Very friendly and could not do enough to satisfy me. I was called many times to keep me up to date with the progress, and the car was finished when promised. The quality looks to better than the original -- very high quality team. Thanks again.
Very friendly and accommodating .... Got the job done a day early!!
Kept me completely informed throughout and excellent finished product. Thanks Abra
Great turn around time. I like the texts that kept me updated.
Very prompt in returning calls and kept me informed about progress and expected timing regarding completion of repairs. Also, cleaned vehicle well after completing repairs.
Excellent work! Always kept me informed on what was going on! Above and beyond expectations.
The repair was perfect. John Fugaye was extremely helpful, knowledgeable, and communicated through out the entire process. You couldn't even tell the car had ever been damaged - the repair was that good!! I would definitely recommend Abra to family and friends
Chris was outstanding. Give him a raise
Looks like a new car! Chris Richards was very nice to deal with. Thank you.
Great job. I liked how great the car looked when I picked it up. They were very kind and considerate.
John and Joan were great. Very personable and professional. My rental car was lined up in advance and showed up on time. I got regular updates on the status of my car repairs.
I appreciated updates. Fast service. Courtesy Friendliness and professionalism of Chris and other employees.
Excellent service and work. Everyone is friendly, helpful and competent. Very impressed with how well-run this company is. Thank you!!
Chris the contact person was great. The job was done well. Thank you.
your staff was very courteous and thorough. LOVED the car wash!!!
They were so nice and rook care of my every need
They estimated the repair would take 2-3 days, and it only took **** day which was great. I was also very pleasantly surprised that they cleaned my car inside and out as well when the repairs were done. They made the repair process, and the rental car process fast, easy, and smooth. I would recommend them again, and I would use them again.
Chris did a great job of keeping me informed every step of the way. Glad I went to ABRA.
Thank you for fixing my car.
Car was returned with a plug uninstalled from the rear bumper. Needs to be put back.
Such a great experience. Fast, friendly, quality work. Totally painless process and I am more than satisfied with the work that was done on my car.
Very friendly people who know what they are doing.
Completed on time & even slightly below estimate! Nice job all around - Thanks.
Very efficient, very organized, very prompt. I was Very impressed!
Everyone was very considerate and polite, they got the job done AHEAD of schedule... So far? We're happy!
Unfortunately, I noticed a large scratch on my hood on my return home. I do not believe it was there when I dropped the car off. Also, the front passenger window is not working.
Appears to be a good job and done when promised
Communication on repair was excrllant and repair itself was a great job well done...very satisfied!
There were a couple short delays, but no promises were made until it was truly ready. So, thanks for not over-promising. I haven't had a ton of time to go over all the repairs, but everything appears ship shape. The interior needed a bit of wiping down, but all very minor. I'm very picky! All in all, good work.
Chris went above and beyond to ensure I understood my options and the process. Thank you!
Always great work! Very much appreciated.
The we akttentive and professional
My car was done very fast and looks good. The staff was very curtious and kept me updated with the progress of the car. I would recommend ABRA
Chris was very communicative throughout this process, and the work done exceeded my expectations.
Thanks for keeping me updated on the process of my car and finishing so quickly. I would recommend your service to anyone looking for service. I appreciated the friendly customer service.
I appreciate the constant communication on the status of my car. Keep up the good work.
Chris was awesome to work with
Customer service was great. I was in and out when I dropped and picked up my car, no waiting! My car looks like new again, even better than it used to. Thank you!
My Camry looks great! I am so pleased! A big "thank you" to all who did such a good job!
Very professional and very accommodating. CHRIS Richards is wondergul. Thank you
Vehicle Make : Volkswagen
They were very helpful and ahead of schedule work looked great
So far everything looks great and Chris even fixed the remote start that I demonstrated was not working after the accident.
Chris did an excellent job taking care of my concerns.
Service was great. My only frustration was how long it took to get an appt.
My experience was good. I was treated professionally, The car rental was done efficiently, and the repair was done quickly and I am very pleased.
Chris & Joanne did such a great job. The daily updates were great so I new when the work was completed. Hertz did a great job as well. Very satisfied & would recommend this location to friends & family.
Vehicle Make : Volkswagen
Chris and the rest at Abra were terrific with communication, information on the work, price and results. My car looks great - thank you!
Very high quality work done in a timely, professional and courteous manner. My car was left meticulously clean in and out as well.
Vehicle Make : Volkswagen
Staff was very professional and made the whole process easy for me. Will definitely recommend your services to my friends.
Kept me informed, and I appreciate that. Nice job
Vehicle Make : Oldsmobile
Employees were very professional-kind, timely and gave us frequent updates. Workmanship was high quality as well.
Good communication. Pleasant staff
Everything has gone smoothly with very good assistance to me. The car looks great and I am sure everything was taken care of in a timely manner.
Car was fixed quickly. People were friendly and helpful.
Excellent service, on time, quality repair, totally satisfied!
Fantastic job. I was not expecting the wash and cleaning of my vehicle. It was a nice bonus. Thanks Shi much.
I was completely happy with the service I received at Abra. The customer service was professional and efficient. Not only was the bodywork well done, but the work was completed earlier than expected, which was a definite plus!
The experience with ABRA was really easy, seamless and professional. They did well to communicate throughout the process and did an excellent job with the repair work. They showed care for not only their work but their customers and I was thankful for that.
Finished work before expected and looks great
Car came back with windshield crack that was not part of damage when car was dropped off. No one noticed. Also, my husband was contact for car repair and for windshield repair. All communication kept coming to me even though we requested that Steve be contacted. Please direct your communication to him. Thank you, Margie Nelson
Communication on repair progress was excellent and appreciated. Staff very professional and courteous.
I appreciate the continual updates on progress. Any question I had was answered. Great customer service and great work.
Vehicle Make : Volkswagen
The service has been excellent from start to finish. Chris was professional from when he did the estimate to keeping me posted on the work. I am impressed with the quality of the work (my car looks new) AND they cleaned the inside of the car---which was something I did not expect! Thank you. I will tell my family and friends about your service.
They kept me up to date on a daily basis on where they were with the repairs of my car! The customer service was fantastic! Everyone at Abra Hopkins was amazing to work with! I would highly recommend their services to others.
The repair looks great and the staff was professional, courteous and always helpful.
Thank you for making the process as simple & smooth as possible! Great work, everyone!
Courteous and professional treatment from beginning to the end. Chris was clear and thorough as he explained the work to be done. I appreciated the progress reports. The personnel at the front office were friendly and helpful. My car was ready a day early which I appreciated.
Vehicle Make : Volkswagen
Looks like new, done on time
I was overcharge 500. Still waiting to see the credit on my account.
I was very impressed with the service at abra! Everything went smoothly and I was informed of everything along the way. Thank you!
Your team was very professional, polite and informative. I knew the status of my repair every step of the way. I hope to never get in a car accident again but I would come back to Abra for sure if I did and I will refer my friends there in the future.
I was informed on changes or updates throughout the entire process. I couldn't be more satisfied with the work Abra did.
Thank you guys again!
Great experience all around!
I love the way you fixedly car. You actually cleaned the whole vehicle up. My car looks brand new!!.. I am truly impressed. Great job.
Great having info as the car was worked on and at the end it looked all shinny and new plus you took car of getting Hertz to come get the loaner.
Great job on my car! It looks brand new!
Very courteous and on time
Efficient, informative, quick and great customer servic!
Very friendly and professional.
Thank you everyone was friendly and very helpful and they got my truck back to me fast and with great work done. THANK YOU
I appreciate the updates throughout the process - both phone calls and emails.
Yes, great job and great service!
Great customer service. Will recommend to my family and friends for sure.
Vehicle Make : Mitsubishi
Thank you Chris for running through with me some of my concerns. In a previous Abra experience, I got pictures and updates as my car progressed. This time it seemed I just got a couple generic text messages. The car looks pretty good though, and that's what matters most. Thanks.
Kept me informed. Car looked great.
Thank you so much for going out of your way to meet my timeline. You were so professional and the car looks great. You did a wonderful job!
Thank you for taking good card of my car I'm very happy for that thanks again
Very good and attentive service .
I also like the messages about how my car was doing
Made me smile
Wonderful service! Thanks for going above and beyond to meet my needs. For example, vacuuming my entire car and replacing a small extra piece.
Very satisfied. I was kept well informed and the staff was very attentive.
It was a quicker process than I expected and the repairs were done very well.
Excellent customer service and satisfaction of all work !!!!!
It has been many years since my last auto body repair. You guys could not have made this more convenient. Thank you.
Love the text messages on progress
The text updates were wonderful. I felt a part of the entire process. Thank you
Chris Richards was very helpful and they were able to do the repair in one day which I greatly appreciated.
The ABRA team in Hopkins is World-Class. Every person on their team is extremely kind and helpful. I won't ever choose another place for my auto repairs!
Chris was awesome. Everyone took care of my car, and myself. Their customer service was outstanding. They had a rough week, and never once did that reflect of the customer service. Everyone at Abra, I thank you. For taking excellent care of my car, and myself. They went above and beyond. I will be recommending them to everyone I know. Thank you Abra in Hopkins Mn!!
As before, Chris and the team at Abra in Hopkins, MN went above and beyond to keep me informed of the status of repairs and paid complete attention to detail with the care of my vehicle.
Made me feel I was the most important customer
Work to be done was well explained. Staff was very courteous, professional, and pleasant to work with. Work was completed on time. Very satisfied with my experience at the Hopkins ABRA store.
I have had work don by this shop twice and I have nothing but good things to say about the quality of service and quality of the employees I dealt with face to face. A special shout out to Chris. The man needs a raise and he didn't pay me to say that. :)
Thganks to all at my ABRA shop. Dan Reed
Fantastic job. It was done quickly and looks great. Customer service was fantastic. Car came back early, and clean inside and out.
Car was returned today and while the body work was done to satisfaction, it was obvious that the functional aspects of the car were not checked to ensure the car was actually functioning correctly. Neither sliding door works and the car will not lock by using the lock button on interior of the car.
I will be bringing it back in tomorrow morning and expect it to be fixed immediately.
Very satisfied. Got car back when promised. Very nice folks to work with!
Great job and it looks Awesome. I will definitely use and recommend Abra. Thanks.
I appreciated the status updates and communication. There were no surprises. The repair looks flawless.
Everyone was GREAT! Chris made sure to keep us abreast of everything that was going on, step by step.
Contact me too much to text
The work was done well and SO QUICKLY, which I appreciated. Chris and Joan were both wonderful to do business with. I have been to ABRA twice now and both times were good experiences. Thanks!!
The staff was wonderful and very helpful. They made time to look at my car even when they were extremely busy. The rental car was waiting for me when I got there and the job was completed in a timely manner. Very nice folks!!
Great work in a timely manner.
Loved the text updates and the positive professionals at Abra. My car looks fantastic! Thanks!
The service and quality of repair was exceptional, as always. Jeff Newman and his team at Abra Hopkins are real pro's. I would not consider another auto body repair shop for my family's vehicles (7).
Very timely and kept me informed of the progress
The drop off and pick up process was very efficient. I appreciated the follow calls and text messages I received. The turnaround time was what I was promised.
Great work and very timely! Paul and staff are always great! Thanks Paul????
Repairs were completed timely and within the estimate.
The total experience was very positive.
Vehicle Make : Volkswagen
The repAir was done incorrectly and will need to be recompleted
They were very professional and kept me up to date with everything that transpired with the repair. We have used this location for other repairs, and will continue to do so if necessary I the future. We are very satisfied with the shop. Job well done.
Everything went smoothly and was completed as promised.
Vehicle Make : Volkswagen
Very nice work, I can't even tell there was anything wrong with the car. I am glad the repairs were covered by the offending driver's insurance - the cost for the seemingly minor repair might make me think twice about coming back out of pocket.
Repair was quick, lots of e-mail communication, and the car looks back to new.
I was kept informed of my cars progress the whole time
And my car looks great! Thank you
Great care was taken to keep me in the loop regarding my repair, and the result is excellent...I felt like a valued customer and will recommend Abra without qualm, let alone be back if needed,
Great communication and very friendly. A
Very professional and courteous service. Highly recommend this service center.
Excellent service exactly as promised on tint on budget. Very happy. Paul was excellent throughout the process. 10 out of 10.
Everyone at Abra was extremely helpful, professional and courteous. I am very pleased with the service I received and would definitely recommend Abra to friends and family. Thank you for making a difficult experience (a car accident) the most pleasant it could be.
Love the updates thru text messages. Quick service especially for a mashed-up bumper.
Car looks like new.
Exemplary service. Highest quality and timelines.. at the Hopkins Abra.
The team at hopkins abra was wonderful to work with. I can't thank them enough!!