Randy made me feel very comfortable in the whole repair process as this was my first time in a repair shop. I liked getting the update emails. My van is so clean - the detailers did an amazing job. Thank you to everyone who worked on my van.
Great job, great customer service and done when you said it would be. Loved the email updates!
Ashley is great!
All staff had amazing customer service skills!
Excellent service from beginning to end.
Everyone was very professional, and I was treated with respect and courtesy. One other shop I went to for an estimate ignored me and treated me like I was a bother. Not here they were all great, especially Ashley. She is a gem!!
You guys always do great job. Definitely will recommend to others
Awesome, fast, honest, clean work.
Amazing job! Will definitely recommend to others.
everything was very professional and friendly
Ashley was wonderful explain ingredients what I needed to know, then after I got injured delivering the car to me at home
Everyone was very pleasant to work with; all were very accommodating
I HAVE ONLY GOOD THINGS TO SAY!!!!! THANK YOU TO RANDY AND HIS TEAM FOR MAKING MY CAR ALMOST LIKE NEW!!! WOULD RECOMMEND ANYONE TO THIS PLACE!
very helpful staff reduced our worry
Ashley was awesome!! The car looks great thank you!!
I Was very impressed by Fix Auto. My Ford Focus looked amazing after all the repairs were done. Ashley and Sharon were both very nice to work with. I appreciated being dropped off at work and picked up as well when my car was finished. The detailer did a very thorough job and I was so happy to see it so shiny when I picked it up. The email updates were a great way to keep track of the progress. On a final note, the building was very upscale, modern and clean. Which was the last thing I expected from a body shop. I absolutely would recommend fix auto to family and friends.
Great customer service! I appreciated the fact that they worked directly with the insurance company and took care of everything. The easiest repair/claim I've ever had done. The staff was friendly and professional.
Excellent service. My car was repaired in less than three days and returned to me much cleaner than I had turned it in!
Prompt and courteous service. Did a very detailed inspection with me to make sure I was happy with the paintwork. Very glad I used these guys for my repair!
Both times we've had our car repaired by you have been excellent experiences - love your friendly yet professional service staff as well as the great body work; keep up the great services!
Randy was absolutely amazing to work with as well as Sharon. I know my car gave you guys some troubles and in turn caused me a lot of stress. Thank you so much for getting it done in time for my holiday trip!!!
The customer service was awesome. I was kept up to date with how the car was doing. The end product looked really good and I appreciate it.
It only took 2 days for them to fix my car and they did such an amazing job!!! I can't believe it, my car looks brand new. And they even washed and vacuumed my car for me which I was not at all expecting. Awesome service! Thank you
Appreciated the emails and hones of the progress of the repairs on my vehicle. Very professional! Thank you for the great experience
Your team was wonderful.Thank you so much.I would never go anywhere else If I should need repairs in the future.Your company is very highley recommended. Thank you again. Sincerely, Vernette D
Very professional business. I was kept informed of the progress of my car. The work was beautiful!
Awesome job guys!! Not only did you exceed expectations on the job, your customer service is exceptional!! Happy Holidays!
Repairs completed as stated. Repairs done in a timely manor.
OUTSTANDING in every respect. I understand why Fix Auto is an approved USAA repair facility. The staff was friendly and helpful and I especially appreciated the texted updates.
Randy Baas was outstanding! Went above and beyond what would normally be expected.
Thank you! My Civic's like new again! Glad to have her back!
Great use of email chain to keep customers up to date on the status of their vehicle(very helpful and reassuring).
My vehicle looks great and I appreciate the speedy work.
I loved getting the text updates.
Randy was great. Very personable and helpful. I appreciated that he tried to find used parts for me and deemed them unacceptable. It was great that they vacuumed the car before returning it - for me that was a big deal and they did a nice job. So far the fix seems to be working and I would absolutely refer others to his shop!
Loved the timely txt updates
Greatest customer service and support I have ever dealt with. Truly great work done on my vehicle in a very timely fashion!
Very easy and stress free, got my car llooking beautiful again. They ccleaned it inside and out, and the text message updates were fun. Thanks again, will suggest to friends!
Great job by all. Completely satisfied from start to finish. They went the extra mile at a time when all that was required was a few feet. Thanks
The customer service at Fix Auto were very hospitable and very helpful to all our needs. We are very appreciative of them. Thank you!!
Outstanding customer service! The repair was done in a timely manner. We are very satisfied with the service provided. Thank you!
Friendly, professional, and thorough service. Outstanding communication!
Greatly appreciated your communication--updates.
Always do a great job. This is my 3rd consecutive time coming to them for my car fix needs.
Great service, friendly staff, my car was ready ahead of time, great auto body repair. Score of 10's across the board. Will recommend this business to others. John S
It is a great place, complete customer service, smiles from everyone along the way and they went out of their way to work with my unusual hours. I would recommend this office to anyone who needs car repair after a collision.
This is my second or third time going and you always do a great job. The cars never like they've been in an accident. Job well done. I'll keep on coming there in the future for any job I need done.
Everyone did a great job and it was ready when they said it would be ready!!!
What I liked most was the constant status updates I would receive. Sharon does a fabulous job making clients feel special. The shop does A+ work. I would suggest them to anyone in need. They will not be dissatisfied.
Bravo Zulu for a job well done. Repair was completed professionally and on time. Thank you Fix Auto.
Thank you for cleaning the car as well.
Thorough and speedy service. The staff went above and beyond to make our service as pleasant as possible!
Loved all of the staff working at Fix Auto. Tom at the receptionist desk was such a stand up guy and a pleasure to talk with. The location was clean, well kept, and located in a great area. I loved that you guys work with Enterprise! that made this whole process so much easier. I was impressed with how quick my car was repaired and the quality of the repairs for the time it took were impressive as well. I will be bringing my car back to you guys for future repairs. Take care and God bless!
I am moving out of the state on Monday and Fix auto worked with me to make sure my car could get in and get done in time. I really appreciate them working with me and being understanding of my situation. It definitely took some stress off my shoulders. Also, my car was very clean when I got it back and I liked getting the text updates. Thanks for providing a good experience!
Outstanding and professional staff. Everyone welcomed me with smiles and open communication
Staff was friendly and repairs were timely. I appreciate that they set up the rental car service for me.
My car looks great, thank you Fix Auto.
I appreciated the daily updates on progress and the fact that you met the delivery date you promised.
The staff are very professional. They go above and beyond to meet the expectations of the customer. You are kept well informed throughout the process so you know exactly when your vehicle will be done.
Nice job communicating the status of the repair. It came out great.
The repair was very well done and I really appreciate the updates throughout the process. Everyone was also very friendly and helpful.
Vehicle Make : Land Rover
Service was excellent from beginning to end. Communication was also excellent!
Thank you for cleaning my truck!! The work on it was excellent.
I was very impressed with your commitment to customer satisfaction . From the very beginning you guided me through step by step .
I'm very appreciative for the work that you all did on my car .
Thanks again and I will refer people to you .
Sincerely , **** H
It is unusual to find an organization that provides a combination of the highest quality and outstanding customer service. You should be proud of the company you have built. I enjoyed my interaction with every person I met. I will recommend you to others - in fact I already have!
Beautiful, fast, yelling everyone I know!
Great customer service and a wonderful job on my car. I appreciate the car being cleaned inside and out. I will recommend you to all of my friends!
Great customer service. Sharon is the best! She takes time to talk with you, walks you out to your car. She kept me updated on my car's progress.
The repair looks like it is right from the factory. My car was real clean when I picked it up.
Best car service in my life and I've been driving 50 years!
very impressed with customer service such as:
I was able to drop off my car and was let into the reception before opening hours.
Instead of driving all the way to Poulsbo to return my rental and be driven back to get my car. I was permitted to drop off the rental car at your location, drop off the keys in the box and pick up my car since I had a spare. In addition a gentleman saw me outside and opened the door to finalize the repair paperwork.
exceptional is the least I can say.
Professional look, finished when promised, acknowledged my Navy service.
Britney, Randy & Sharon were all very personable and made the experience easy, keeping us well informed along the way. Thank you!
I was extremely satisfied with the service. They were able to work with my schedule and get me in.
Very helpful and were able to fix the truck quickly and did quality work
I recommend everyone to you guys. You are all the best. You all are car poliete, flexible, and reasonable. I am more than satisfied with my car. Thank You
I appreciated the regular email updates, and I really appreciate that despite adding extra work based on hidden damage that you were still able to execute your expected schedule to within 1 day!
I will definitely be passing on the good news of how well you took care of me. This was my first wreck and I cannot emphasize enough how much I appreciate you taking care of the insurance and getting me a rental car. You turn something stressful into a smooth transaction. Thank you
friendly, quick, and simple.
Sharon was a rock star. She got the car in early and made sure it was completed on time. The repair work was top notch.
They are amazing. They have the greatest customer service, they got my vehicle done early, and it looks fabulous. 6 out of 5 stars.
You guys do a great job and are very friendly and always willing to help. Thank you for the great job.
Thanks guys! Awesome job! My baby is like new!
Your team did an excellent job with the entire process. The repair looks brand new and thank you for washing and vacuuming the car. Ive already started referring people.
I loved the service and kindness I experienced at Silverdale collision
Absolutely fabulous people and my car looks terrific
Hopefully I won't need to, but if I did I would go back to them
Awesome job on my car, very flexible staff, and consistent friendly customer service!
The repair appears to have been very well done.
I have no complaints.
Left inside of my car dirty and dusty. Vacuuming and fixing the seat covers would have been courteous. The outside of my car had scratch-like marks. They did not go over what they fixed and what not.
The staff were all very polite and nice to deal with. Any questions I had were answered promptly and knowledgeably. The shop did most of the communicating with GEICO and made the entire process more stress free than I thought possible. I am very satisfied with the service I received, and the exemplary work done on my car.
I was updated regularly,that was very nice! The staff is all very friendly.
Vehicle Make : Mini Cooper
The text updates were a great way of communicating the progress of the repairs.
Completed the work before the expected deadline. Terrific customer service! I would definitely refer this company tto anyone!
It's too early to complete a full assessment, but the car was delivered clean and drives well in the short period I have had it back. The updates on progress were most welcome and appreciated.
Great job. Process was quick and smooth. Everyone was extremely polite and helpful. Thank you.
Amazing group of people. Very helpful. My car looks amazing and it was completed very fast and efficient. Thank you Silverdale Collision center and staff. I'm a very happy customer!
Everyone was very friendly and extremely helpful. This being my first time having to go through anything like this, they helped me feel comfortable with the process. They kept me informed and updated regularly. I am very pleased and would recommend them.
The repair was well done. Thank you for taking good car of our car.
Loved getting the text updates and the staff I delt with was very knowledgeable about the repairs being done.
Thank you! My car is beautiful and I appreciate the cleaning too!
Very friendly people and will take care of you with honest attitude. Great service.
Thanks for washing it too!
Outstanding job replacing the rear bumper and taking the debt out of the body. I'm very impressed with the work that was done!
Vehicle Make : Volkswagen
The car looks fabulous, almost brand new! Everyone was very pleasant to deal with and loved the updates without ever having to call.
I am completely satisfied with the repair of my Yukon. And very impressed with the outstanding customer service that I received. I highly recommend SCC .
You guys did an awesome job repairing my truck. I thank you for a job well done and kepping me very informed on the progress of the work while it was being done. Thank you very much.
Silverdale Collision helped make an unpleasant situation comfortable. They stayed in constant communication and my vehicle ended up looking brand new! Thanks for a great job!
No updates during repair and over spray that was not noticed by staff. 3/5 for attention to detail.
Great all around experience
The staff was amazing and the communication during the process was even better. They got my car ready earlier than originally thought and let me know so I could make arrangements to pick it up. I will refer my friends and I can see why people love Silverdale Collision.
I could not ask for a better experience. Fabulous customer service! Thank you!
Silverdale Collision Center did a great job with my car's repair and there was no delay. Their customer service was exceptional.
They did a great job. I have an older camaro and the parts were very hard to find, but they did and my car looks great. Thank You. Bonnie B
everyone was so polite and friendly it was like visiting old friends. very different from every other experience I've had.
My experience was wonderful. My car looks car great and the service was awesome. If I have the unfortunate event of getting into another accident I'm definitely coming back here.
I feel that it is inappropriate for your staff to encourage customers to only rate your company perfectly on this survey rather than encourage them to give an honest survey for honest feedback.
Excellent service is the standard here and it continues.
Silverdale Collision Center did a great job repairing my vehicle. Their facility is easy to find, and the staff is very cordial and helpful. Brit and Randy were exceptional people to work with. I will recommend them to family and friends.
Kept me informed entire time and very friendly
very professional and helpful. Excellent customer service and word with me on schedule and was very efficient at their work.
The customer service was particularly exceptional thanks to the cute blonde girl.
Punctual. Friendly and the car was done right.
Excellent customer service!
Great job, done ahead of schedule
Such a good job. I can't tell it was in an accident. Great job!
Excellent service done a lot sooner than expected
I really appreciated the pleasant attitude of the people that I dealt with. The estimator (Randy) and the young lady at the front desk. I am sorry that I didn't hear her name clearly, my bad. However, she was very bubbly and had a wonderful personality, which is a great when it comes to customer service. On a scale of 1 to 10, I would give them an 11.
The job was done in a very professional manner.
I would not hesitate to recommend the company to my friends.
I am very impressed with the work that was performed in fixing my car. The building was a rather relieving upon arriving with my car in need of repair. The building had an appearance of professionalism and the final product of repairing my car was certainly on par with that. I'm very happy with the final product as well as the customer service and will certainly recommend your business to others.
Vehicle Make : Mitsubishi
The customer service, employee experience and our interaction with the owner were excellent! All of our questions were answered as well as the updates on our car repairs ???? etc... Also, the facility was top notch; along with the kind sense of humor made it extra special ????. We're recommending your company to our family, friends and colleagues. Again, it was an excellent experience! Thank You, Sylvenus and Sarah Harris
Superior workmanship! Excellent service!
Looks 10 times better them I thought it would. Randy is great with great Customer service! You guys gained a customer for life.
They we well beyond expectation. This was the third repair in the last several years and all repairs have been exceptional. Thanks much.
Vehicle Make : Oldsmobile
You guys did a fantastic job on my daughters car, thank you. Everyone we delt with were very friendly. I will absolutely use you guys again.
Amazing and great service
I highly recommend this place. The office/waiting area was spacious, clean with vending machines and magazines. The staff are professional, helpful and friendly. They kept me updated during the repair process on the status of the job. The cost was reasonable. The work was great. My car looked perfect. Thank you for being first-rate!
The silverdale collision center was quick to fix my vehicle. They were helpful and accomidating. Thank you so much.
Thank you for the hard work! I am pathetically In love with my car and i am very happy with the results. It looks a thousand times better and more than I expected. Thank you for cleaning my car also ????
Best customer service I've experienced in a long time. The staff is very well trained and pleasant to deal with. Thank you for a job well done.
Very courteous staff, nice quality repair.
Excellent service and our car repair is perfect.
Thanks for the great service and I cannot even tell it was ever damaged.
Great experience, these guys are pros.
Great job. Would like an estimate to repair the scratch above the right head light.
Great staff, quality work.
I was extremely impressed with the repair and with the excellent customer service. The staff was fantastic and I will highly recommend them to everyone! Thank you very much for making this such a positive experience!