So far great job, service is excellent
The place was very friendly and great repair service. Would definitely refers to friends!
Very happy with staff and quick service.
They did a great job. The car looks great.
Charles was amazing and very helpful. I appreciated the updates on the progress with my vehicle. Charles and the Jim Norton team made a very stressful situation bearable.
I liked that I was kept up to date on the status of my repair through texts.
They did an amazing job. You can’t tell anything ever happened to my car and they detailed it too! It was a mess so I was very happy about that!
It took far too long for repairs. The vehicle could've been brought in after the parts had arrived, rather than holding the vehicle waiting for parts. I understand the billing and payment cycle with insurance, but paying for a rental for several weeks with a safely operable vehicle is a poor practice.
Car looks beautiful thank you for quality work and prompt service
My car didn't make it 5 miles before it broke down. It was obvious they failed to check what damage there was under the hood besides the radiator. I'm very disappointed specially that it took 6 weeks to so call repair & I arrive to only get 5 miles. Yes you could say I'm very dissatisfied
Excellent work , very nice people.
Very friendly courteous and helpful
Pin striping was left off and rear bumper cover hanger was not repaired.
Tony and John are very easy and professional to work with. They kept me informed of progress throughout the repair process!
My truck had damage to from the right rear bumper down the right side of the bed. The work was completed in a professional manner and the new bed panel is seamless! If I didn't know it had been replaced, I can't tell a difference. The paint (a metallic metal flake)matches as well!
Both John and the receptionist went above and beyond to make my experience at the Jim Norton Collision center A pleasant experience. I am totally satisfied by this service I received
Thank you for making everything easy and taking great care of my truck.