The receptionist is pretty sloppy.
****. She didn't communicate all the information I provided to the service manager (Johan). As a result, my car sat in the shop for a whole week and nothing happened. I had provided the Allstate Claim # and told her that Caliber needs to call Allstate, but that information didn't go to anyone. It was only after several follow ups (phone calls emails) that I found out 4 business days later that Johan was waiting for Allstate instead of having called Allstate.
2. I have an Audi A8. She gave me an invoice a Honda Civic!!!!!!!!
I was really impressed with the level of communication that took place. Winston kept me informed of repairs during the whole process. It made me feel well cared for. Thanks.
Very good and amazing staff
I would like to personally thank Winston and Glen and the entire staff at Caliber Collision for their professionalism and attention to detail during my vehicles repairs. The outstanding work they do is evident in how beautiful my car looks.
Winston's follow up was excellent. Thanks for the thorough customer service from start to finish.
Great customer service and quality work. Caliber Collision streamed line everything for me from my rental pickup to contacting my insurance. I was made aware of every stage of my car repair. Great quality service.
I received five star service from everyone at Calliber Collision! This store is the model of professionalism! I would highly recommend you to anyone in need of body work!
Ibrahim and the rest of the team was great on keeping me up to date on the entire process I always knew exactly where my car was and what stage it was. And when the pick up date was. I actually forgot my check and Ibrahim stayed and waited for me as long as he could.
Vehicle Make : Land Rover
Cassandra Cunningham and Glenn (sp?) were very curtious and professional. It was a great experience.
Farring-Caliber has an amazing team. Many of the team members have worked together for years. It's great to have been part of witnessing such a great group of people that genuinely care about their customers. Glen, the Center Manager and his technicians are some of the most knowledgeable people I have encountered. I definitely would recommend this repair facility.
Repairs took weeks longer than anticipated and I did not feel kept in the loop about the status of my vehicle
Great job! Looks like nothing happened to the hood and the vehicle was retired washed and vacuumed. Thanks!
You had to do 5k of rework and the total time to get the repairs completed was more than 2 months, so you shouldn't be surprised that I'm not satisfied. No apology from the Oxen Hill location and regional manner for the really **** job and **** service also isn't winning you any points. Glad Glen was able sort it all out and did a good job communicating but hard to make up for the really terrible first round.
Took a long time to get parts but staff did their best and provides great service
Excellent repair and excellent level of service and professionalism.
You guys are the worst service ever how do you take your car to the collision center to get fixed and another accident at the collision center it makes no sense my lawyer will hear about this thank you....
Vehicle Make : Volkswagen
Great customer service; fast repairs. Looks like new!
They took a lot more time then was told to us otherwise it was ok
Took too long to repair. (3 weeks) Now my steering wheel is having difficulty since I received my car from you all.
I just wanna say thank u for doing a good job
Just keep doing the good job and keep the time the job done.the only thing I see the estimate was not the same he tail me about 700.00 but after work done more than 900.00 than u again.
Very helpful, staff went out of their way to help with my repairs. Excellent, professional shop. Would definitely recommend.
Car looks beautiful but where has it been that the windshield has specks when facing the sun and the rear tires are covered with sand?
Winston took excellent care of my Audi. I found a paint bubble and small indentation on the paint after my bumper was repaired and he quickly fixed the bubble. I will be bringing in my car next week to get the indentation fixed. Very impressed. Will recommend and return if ever needed. Customer service was top-notch. Thank you!!
You were efficient, honest and the service was truly impressive! I even had additional work done and your prices were more than fair. The work was outstanding! My car looks brand new. Your constant communication and updates were greatly appreciated! Thanks for a great job! F. McGregor
I love the flexiblity you guys have. It was very reassuring to know that despite me running tight on time, someone would be there so I could take my car. The fact that you guys also worked with the rental agency and did everything for me was great. Finally, the work on the car is fantastic and I couldn't be happier. Really great group of people!
It took longer than quoted. We understand. Stuff happens!
I am fully satisfied with the job done by Autocraft B&P to my Hyundai Sonata, its so nice that when I take a look when the job is done I can't find anything noticeable like a shade that it was repaired - none, it looks like a new car again.
But its not just the job and the works that I admired the most - the people I deal with before and after completion, they are all very accommodating and treated customers like me nicely, Mr Ed Flores the owner included. I will not think twice recommending Autocraft to my friends and relatives who may need the services of Autocraft if the need arises.
Very personable and professional experience. The staff took very good care of my vehicle and kept me informed along the way. Cindy provided outstanding customer service and Eddie provided that extra assurance I needed regarding my car. Even though I had to return the day after picking up my vehicle, Bob handled the situation immediately and had me in and out in less than 10 minutes. I plan to bring my vehicle for its car washes since I was offered lifetime car washes, which is unbelievably generous and much appreciated. I would definitely recommend this shop to others. Thanks to all who worked on my 2014 Audi!!!
Everyone was very thoughtful and caring at Auto Craft. I will sing their praises to anyone that wants to listen. My car came back a week early and was spotless! No small feat since I dropped it off after getting back from the beach.
Attention to detail was outstanding. Service experience was awesome. Thank you.
Excellent customer service experience from the time I first visited the shop to my completed repair. I was thoroughly informed of exactly what needed to be done and provided regular updates on the progress of the job. Everyone I interfaced with was courteous, professional, and responsive. (Eddie/Cindy/Bob). As one of only two authorized Audi repair facilities in the Washington area, AutoCraft Body and Paint is the place to go if you want your car repaired right. I am a very happy customer.
while I am satisfied with the workmanship, 15 days is a very long time to keep a car that required minor body work.
The owner is an **** and a ****. This **** walked by me 3 times before he so rudely informed me of having an oil leak. As anyone can imagine, how do you keep a car for 15 days and suddenly realize there is an oil leak.
He was more concerned with who services my BMW than showing me the body work completed in his shop. This **** asked me 4 times who services my car. At that point, hec yeah I was annoyed and told him don't worry about who services my car.
Then he lied and said the hood of my car would not open. I have not seen the car in 15 days so I had no idea how much oil leaked. To be safe...I asked them to check the oil before leaving but before I knew it, **** speed off and left for the day.
So again, the owner is a total **** and **** who needs a lesson on customer service 101.
Thankfully, Cindy was there who witnessed everything and she helped me. I was able to get home and had my car serviced by my BMW certified mechanic immediately the next day.
If you have any questions, please contact Chavella ****. You have my contact information
I've used Auto Craft in the past and have always been completely satisfied with the work of your technicians. They are a solid 10 in my book.
I am becoming increasingly more impressed with Auto Craft!
I'm glad I found Auto Craft Body & Paint. You guys do great work with outstanding customer service and everyone seems to genuinely care about making the customer happy. I'll definitely be returning for more work.
Like always a job well done
I will be back
thank you very much
Vehicle Make : Volkswagen
Great costumer service and wonderful work! We feel always respected and appreciated. Unfortunately for me, and luckily for Auto Craft :), as a not very experienced driver, i have been here more frequently than your usual costumer. Every single time i am impressed with the attention to details from your staff and how professional and patient they are with explaining everything to me. The front desk girls are just a delight! Thank you for all you guys do. It is true that we pay a lot for the services but you also never fail to meet every single expectation we have. Look forward to the next visit :)
This is the second time (two different cars and experiences) I had to use Auto Craft and Body Paint for repairs. They did and excellent job the first time, so when I had the occasion and allowed the of freedom of body shops for my repairs I dashed over to get their assistance.
The customer service and workmanship are exceptional. They always exceed my expectations.
I want to thank everyone for their assistance. They took a bad experience and made it into something good. I feel truly bless to have met such wonderful people.
My car looks new and it is now celebrating its 12th year.I love this place!
Two weeks late, way over original estimate, and several dents not removed and paint touch had to be done at last minute. Had to rent car for two extra weeks at my expense.
I am overwhelmingly satisfied with the job that autocrat body and paint did to my Audi
I appreciate your hard work, professionalism and courtesy.
Vehicle Make : Volkswagen
Customer service was as good as I've ever experienced.
Thank you to Cindy and the entire team.
The job was wonderfully done and completed in the estimated time. I definitely would use Auto Craft Body & Paint again should the occasion occur.
From Cindy to the technicians who took my vehicle through the restoration process, I say thank you for your professionalism. My Acura has that showroom appearance once again. There is an obvious reason why State Farm, my employer, has your business on their Select Service vendor list....you deliver quality, timely service. Company generated text updates on repair progress go far in building customer confidence. I will pass along to Express Team C my positive experience with Auto Craft. - Lew Morris, Claims Litigation Counsel
Staff was very professional and nice to work with. I was notified at each step of the process. Work was domes very well and quickly. Auto Craft exceeded my expectations.
Communications were critical to managing expectations. I appreciate that you were responsive to all of my questions. Thank you for a job well done by all.
Excellent job with my BMW, paint looked amazing! Very helpful staff. The car was cleaned perfectly. Overall great experience.
Omar and Cindy were both very helpful. Thanks!
Delays were the main complaint but good work takes time. Eddie was kind enough to reduce bill by 200 for delays.
I'd like to thank everyone there for their help and hard work.
Vehicle Make : Volkswagen
I can't believe the way my car looks! Better than the day I purchased it! Thank you!
Thank you for a job well done in a timely manner.
Looks like I have a light film or residue on the parts of the car that was not painted. I'm gonna get it professionally washed to see if it comes off. I also have some kind of white residue on the inside of my right door panel at the seam by the front qtr panel on the passenger side. Will have to wash that with a washcloth and soap and water to see if it comes off. Like the bodywork that was done and appreciate that very much.
Love the pay an tow from impoundment lot an the rental car an u all customer service hate the fact they say ( nationwide) that my car was total but my dealer had it towed to his body shop to repair it. But u all was great help an I would not mind recommending u all to others. Thanks from my boo an I