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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 15 reviews 58%
4 star 5 reviews 19%
3 star 2 reviews 8%
2 star 2 reviews 8%
1 star 2 reviews 8%
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(All Vehicle Makes)
Hector R.
Vehicle Make : Chevrolet
4 out of 5
3/31/2024
Thank great repair work. please work on someone explain detail repairs when completed, no one went over the repairs, I just got the keys, and someone brought me my truck.
David A.
Vehicle Make : Chevrolet
4 out of 5
5/25/2022
Outstanding job. I filled out a previous feedback. There was a dent made on my car while it was in the shop. David Shepard called me immediately and resolved the issue. The damage was repaired in an hour, just like he promised. Really a great job. I can't speak more highly of the job Steve and David did.
Dana S.
Vehicle Make : Ford
5 out of 5
5/15/2022
The process was long but a job well done!!
Jody G.
Vehicle Make : Chevrolet
3 out of 5
4/3/2022
Never got any phone calls or updates on my car. I went up there twice to get updates myself.
Yolanda O.
Vehicle Make : Chevrolet
2 out of 5
3/21/2022
Timeframe, I was without a vehicle over 6 weeks.
Steven L.
Vehicle Make : Chevrolet
3 out of 5
1/14/2022
I'm pretty sure I did this survey once before :-|
Erin A.
Vehicle Make : Nissan
1 out of 5
12/6/2021
Steve was very nice but we had a few issues that were not resolved. The first was that someone broke the key and when we went to pick up a new one, it was not programmed with a chip and are still waiting for it to date. Also I called to let him know that there was some bare metal that was not painted when you opened the back door. I was told the new key and the painting would get done at the same time. I have yet to hear back and left a voicemail on 12/03/2021. I would appreciate some help with this completion
Michael R.
Vehicle Make : Chevrolet
5 out of 5
10/13/2021
Fantastic customer service Steve and the collision center people are outstanding
Daniel S.
Vehicle Make : Dodge
4 out of 5
10/4/2021
David Sheperd is the man!!
Gloria T.
Vehicle Make : Buick
4 out of 5
9/12/2021
I felt like Bayway was exclusive there just for me, service couldn't have went as smoothly & professional as it went.
Felix M.
Vehicle Make : Chevrolet
4 out of 5
7/15/2021
Great Body Work and paint.
Alexander M.
Vehicle Make : Honda
5 out of 5
6/13/2021
Everything was amazing and excellent customer service.
Tonsall D.
Vehicle Make : Chevrolet
2 out of 5
5/29/2021
The fix was good. I had my oil changed it was time for the service, however my tires were not rotated. I told the body shop that I wanted my truck detailed. They said they would. When I picked up the vehicle I was told that it was clean that morning but it rained. I live in Pearland it had not rained for 8 hours. I have a breatherlyzer in my vehicle which the service lady said that they decided not to contact Smartstart and just have someone breath. That was not the case because it had been taken out of service and had to be repaired after the truck was turned over to me. And to top it off. Someone left a pack of cigarettes in my console. Overall it was ta poor customer turnover process. Did not meet my expectations.
Leslie B.
Vehicle Make : Chevrolet
5 out of 5
2/6/2021
Staff was great explaining process and job was well done.
Beverly M.
Vehicle Make : Chevrolet
5 out of 5
2/5/2021
Great place. Love to see the same familiar faces. Doing business with them over 15 years. Highly recommended for service and new car deals. Thank u.
Joseph K.
Vehicle Make : Nissan
5 out of 5
2/1/2021
Work and Customer service is excellent. Keep up the good job
Sandra G.
Vehicle Make : Chevrolet
5 out of 5
8/4/2018
Great customer service received from Richard and rest of the staff. I appreciated the text messages with updates.
Jennifer K.
Vehicle Make : Chevrolet
5 out of 5
8/4/2018
Thank you bayway for your quick service and hospitality.
George B.
Vehicle Make : Chevrolet
5 out of 5
5/18/2018
Courteous,excellent service and fast repair Thanks very much George
Ruben G.
Vehicle Make : Toyota
5 out of 5
5/18/2018
Best Service ever!

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