The level of communication could be drastically improved.
Someone, that brought the car around to us, put red mud
On my carpet, I was disappointed bc they sure have put
Paper down bf enter, they did clean it up. Look
Like they did a great job on repairing the car damage
Overall, the experience was very good but I did feel like I was the one trying to get updates vs. someone contacting with changes to the date I would get the car back. I never got an update through the text process but got a complete notice text two days after I had gotten the vehicle. The work that was done was outstanding and we're very happy with all of that but the communication could be better.
My car looks great. Appreciate the excellent and timely work!
Great job. BMW looks as good as new. I will continue to bring all of my vehicles to **** Collision in Wake Forest
I didn't have to worry about my car, the insurance adjuster, the ordering of parts, and the coordination with mylar vendors. The car was completed in less than a month, which is amazing for an exotic car and extremely expensive repair costs. I believe Steve went above and beyond in dealing with Allstate and actually did their job for them.
Jill in the front office is a doll and made me feel total trust for the shop. She is the face of your company and was the pleasant voice I heard once per week on the phone. Always reassuring and accurate.
**** Maserati referred me to you. I woukd have never known you were there. I am happy they did. I will be sure to tell Allison and Karl about my experience.
Looks like the car was never damaged great job
It looks like excellent work.
I really appreciated the daily updates via text.
Very happy you were able to get it done early.
Great customer service experience. Friendly staff.
Thanks **** Collision.
I appreciated being kept up to date in the progress and projected completion.
The car looked brand new where the dent and scratches were and it was all clean inside. The staff was very friendly and made me feel right at home as well. I hope I never need their service again, but if I do need repair work, that is where I will go.
Completed in a friendly and timely manner.
Good help on getting the initial estimate, setting up the appointment, and communication after receiving the vehicle and inspecting it.
Was truly worried about the ride of the car once repairs were completed but it looks and rides as if nothing was wrong with it from the start. Thank you so much.
After repairs, my vehicle looked like it did the first day that I purchased it.
Love ****'s. Wonderful experience - Steven and Bryan are the best!!!
It took longer than anticipated and the detail job was not good....there was swirl marks on the vehicle from polishing the vehicle for pick up. Lastly my car shakes back after I reach 55 mph, which had not done pprorated to accident. I don't want to hold this company aaccountable for the wreck but this has been a long five weeks for a wreck that's was not my fault. My car looks good but doesn't drive good. ##js
Prat was very professional, kind and helpful for this repair work!
Awesome job! I am really impressed with the work, as well as the professionalism.
I was in good hands with Jill & Rich!
This was a truly professional experience. They were great at letting me know what they were going to do, when they were doing it and when it would be ready to pick up. They were great at communicating with the insurance company and I would recommend this place with no hesitation.
So far so good and finished ahead of schedule
Great job. I'll certainly recommend you to others. Thanks!
Great job! My car looks new again- better than I imagined. Thanks to all, especially Bryan for overseeing the job and Leo who cheerfully provided the courtesy rides
My car has not been so clean since the day I bought it. Nice folks, nice job,
Great job once again! The text updates were helpful and appreciated.
Need to bring car back and have trunk adjusted so it is proportionate. Vry visible to human eye that the space is wider on left of trunk than right. I was surprised you didn't catch it yourself and fix it. Will call to schedule time to bring car in to have fixed. My son-in-law said it should be an easy adjustment. Thank you.
The repair looks like new! Everyone was so nice. Thanks!
I i'm going to have to bring my car back there is a dent on the inside of the car door. It seems like they used a clamp and it caused an indention on the interior door. I know it was not like that when I brought it in.
Love the text reminders keeping you up to date on the process. Everything was very organized and Tony was great. He worked with insurance company and made this process so easy. Thanks so much !
Excellent service and communication.
Absolutely a first class experience, start to finish
Replacement bumper looks great, just like new.
Turn around time very impressive and office staff
was very helpful and efficient. I see why **** Lexus
refers folks to your business; thank you.
vehicle was done correctly, and it looked great. The only issue was the antenna was left off the car.
It was very good communication and customer service per Tony Snider. He showed good knowledge regarding the paint process.
They didn't get everything done that I had hoped.
Job well done in great speed and I hope I don't
Need you in the near future!
You guys were great to work with. Car looks exceptional. Thank you.
I was completely satisfied until I got home and went to put my business card holder in my center console and learned that someone had stolen my jar of change. As an Erie agent, this is very disappointing to know that one of our select shops would have this happen. Very discouraging.
Very satisfied with the quality of the body work.
When replacing the bumper that included side marker lights on the left and right sides of the car, the new left light was not securely installed and partially popped out. The original right one was chipped at the top when it was secured back in place and no longer works (keep getting a warning indicator to check it). Lastly, there are two dots of touch up paint on the right fender where it appears someone must have scratched and tried to cover it but it was not a smooth touchup.
Best experience I have ever had dealing with car "issues"!!!! Everyone at **** Collision (especially Brian Savage) was super helpful, friendly and went above and beyond to make my car repairs stress free!!
Great job, thank you very much
Wonderful people great service way too far from where I live
The text updates are awesome! Thanks!
Although there were issues with the insurance company, my car was ready when promised. The owner needed to get involved with the insurance company to get it resolved. The communication along the way was outstanding and the repair was done in an outstanding fashion.
Thanks for being timely and doing a good job
The personnel was very professional and answered all my questions - Chip was very professional and nice - Steve was the bomb!
Excellent service and communication. Work completed on schedule. Great experience all around
The car look stunning. Thank you so much!
Bryan had great customer. He kept me informed on the status of my vehicle. My vehicle looks great.
Great customer service. Car repaired and ready as promised
I have been trying to call this morning and phones apparently aren't working. Discovered after picking up car on Friday that several items were not replaced, including tool box. Please call me ASAP.
Repair looks great. Service was prompt and all information given to me was as promised. Personnel pleasant and informative. I appreciated the text updates on my service.
The guys were great and very happy with the experience
Great job getting everything repaired and I appreciated being kept up to date on the progress throughout the process.
I appreciate the time and patience you had working with LM ins to be sure everything was taken care of ... and the Jeep looks great !!!!
As usual JC delivers with quality workmanship and on time.
I received no follow up, I had to call for updates.
I have already stated that I was satisfied for the work that was done. All were friendly and courteous.
All around courtesy and excellent work!
Great job kept me informed tru the whole process
Your facility is Top Notch - let's face it no one wants to have to frequent a body shop for any car repair but your staff it the best! Bryan Savage went above and beyond the call of duty to give me first rate service beginning with his greeting, accessing the damages and repair costs, walking me thru the process, and keeping me informed of the progress even ending up on time with the finished job!! Your office administration gal Jill is A-1 also. I will make sure to recommend your services if I know of anyone that unfortunate enough to need them.
Thank you for a good experience in a not so good situation! Joan H
The job was done flawlessly! However, the automated text messages were misleading.
The work performed was excellent! Really appreciated the updates and clean truck at pick up. . I had other damage to my vehicle that I was told could be fixed by using "paint less dent removal" and that that company would be at your place at the same time as my vehicle to make those repairs. It did not happen and was not given an explains toon as to why. When I picked up my vehicle no one went out with me to preview the work.
Thanks for doing an excellent job.
Everyone was very nice. Thank you.
Couldn't have asked for a better outcome. These gentleman are first class.
Looked great, my only issue was the wierd film covering the truck.. Their were leaf impressions all over the truck that I really had to scrub to get out of the black paint and the glass also had that same film... Other than that the repaired area locked great... Nick
Everyone was very professional and I'm more than
Happy with results.
Quality work.Courteous staff
Honest tracking.Would recommend.
Extremely satisfied I love the updates the team is extremely professional love the candy in the waiting room car looks great easy much easier to work with your company than going where company sent me because everything is handled in one place.
The work was flawless! So incredibly happy to have a beautiful car again. Love that the car was washed a bit; better than when I dropped off. You can't tell I even scraped the wheel well or door. Thank you for making it whole again! Love it! This is why I came back to **** Collision. Exceptional!
Work done was outstanding. Price fair, and delivered on time. Completely satisfied!
Great professional service. I will highly recommend!
Tony was great with communication an keeping my updated on my car! He was very nice and professional. My car looks and drives amazing! He also gave me a spare tire at no charge because my car didn't come with one. If I ever need work done to my car again I will definitely bring it back to **** collision!
Great experience and professionalism. Would recommend to anybody without reservation.
Thank you for making my Subaru look and ride like it was new!
The team at **** Collision always does a great job when repairing my vehicles, I am a repeat customer, and have never been disappointed with their work, or customer service!
Really nice job and finished before scheduled. Thank you!
Thanks for giving me frequent updates. The staff was very virtuous. Thanks again for your service.
Very professional from start to finish. Excellent finished results. Super pleased!
Super fast turn around! Thanks guys!
Vehicle Make : Mitsubishi
**** Collision always answered our calls and thoroughly discussed any issues or steps to come. Lowell was a great help keeping me informed as to what was occurring with the repair and the insurance/assessor interaction. Thank you. I will recommend your shop to anyone that needs repair work done. Thank you.
Wonderful experience!!! Excellent communications throughout the process.
Very professional . Excellent work. Even cleaned the interior!
Everyone @ **** Collision was helpful and professional! What an exceptional team! I am so happy that I chose **** Collision to repair my Mercedes. They kept me updated on a regular basis of the progress of my vehicle. Once again, thumbs up for entire company! I would recommend this company to everyone. Thank you so much. Sincerely, Barb Marquis
Check engine light is on as well as VSC trac.
Came on after driving about 10 miles.
Also wire for Sat radio must be damaged or detached and no longer working.
Tried resenting signal with customer service 5 times and no luck.
Please call me at ****-****-xxxx asap about where to bring the car.
Staff was easy to work with and Bryan kept me updated on timeframe of repairs. I also appreciated the texts I received to keep me informed. Car looks great, & I am confident that **** Collision did a great job!
Great experience. Treated me well. Would recommend.
Very customer oriented. Tony & Jill were excellent to work with.
Excellent experience! Thank you so much!
I was totally impressed with Bryan Savage who did the estimate on my Lexus. He took the time to explain and answered all my questions thoroughly. It was nice getting text messages updating me on the status of repairs being done. Thank you so much for the super quick repair and I am so happy my Lexus looks new again. Great service from front desk to repair techs. I would definitely recommend **** Collision to all my friends.
Looks better than it did before the accident
Very thorough and I was updated almost every day by email until the repairs were complete.
The front bumper replacement was perfect and the paint matched the rest of the car exactly. However, the passenger front headlight is not working. I have been asked to return to **** Collision tomorrow so that the crew could check the headlight. I am hopeful the headlight is just loose and will be working when I leave the shop.
Great job. Used **** 3- 4 previous time. Will only use you for body work. My thanks to Tony.
Dwayne was extremely helpful during the process. I really appreciated his efforts.
The repair was done well. I was very pleased. However, I didn't expect to get my car back dirty. My car was covered with water spots. I had to wash my car when I got home.
The car looks great and repairs were completed in a timely manner.
All staff were professional and attentive to my needs. Custumer service is great and would come back for their service
The rear end repair is great but I'm still hearing rattle noise while I'm driving not sure where its coming from
Thank you to Jill and the others to work with a 3rd party payee to get everything set up.
Thanks to Tony and Michelle for working with me! They were both progressional and fantastic!
Lowell was great. I'll see you guys again when needed. Thank you!
Beautiful repair job on the Kia Soul. Thanks for the updates as you went thru the process. Thanks for detailing as well.
Appreciate how you keep us informed through out the process.
Also the good job done . It means a lot
The car looks great, but it took 3 full weeks to replace a bumper.
Excellent service...from time of estimate to repair and pickup. Many thanks!
We are so impressed with the attention to detail on our repair and from the entire staff. They found poor repairs done by another shop which we were able to address with that owner. We will definitely come back to **** Collision for all our car repairs.
I was updated frequently and appreciated the customer service
The process took three and a half weeks. It was initially supposed to take a little over a week. And until the last few days, all communication was initiated by me. No one from **** Collision ever contacted me to apprise me of what was going on. No need to contact me for this. Bryan Savage is very aware.
I liked the staff and especially Tony... He loves his job and perfection! Totally pleased!
Great communication from my first call in. Kept me updated and aware of what was going on. Car was ready a couple of days earlier then discussed.
Professional company from top to bottom.
Customer service was great from the time I got my estimate until the time my car was repaired.
Bryan was most helpful and respectful of my time. The cost even came in 100 below estimate!