Canby team was awesome! They communicated above and beyond expectations. The follow up and follow through was fantastic.
Very professional yet friendly. Will definitely recommend Canby to my neighbors, co-workers & friends. Outstanding service from beginning to end.
Thank you for a job well done. I was pleasantly surprised to see my car detailed inside and out as well. Thanks again!
I took my car in for repairs from a hit and run and I am so pleased with the outcome! Reina was great at sending updates about the status of my vehicle and Karey was an absolute pleasure to work with. They were able to color match a new fender to the paint on my 10 year old car- a feat that I was not sure they would be able to do. Thank you so much for your excellent service!
The whole thing was an amazing experience. The customer service was top notch. Everyone was easily able to answer any questions I had and the regular updates were reassuring. I don't want to have to use Canby again but if I do I absolutely would!
Excellent personalized service! Great attention to detail!
You are grade "A" establishment! From the way you keep your customers informed to the quality of your work. My husband and I feel you went above and beyond on my 2013 Ford Explorer Sport. We are very pleased. Your attention to detail was excellent! We would definitely recommend your shop to our family and friends. GREAT JOB AND GREAT TEAM!!! Thank you.
Canby's office was great to work with, they kept me informed throughout the whole process. My car was repaired to where you couldn't even tell it was worked on and received it back throughly cleaned inside and out. I was impressed. Thank you Canby Motors.
Staff very professional and knowledgeable. They kept me informed throughout the entire process. They got the work done quickly. Was extremely pleased that my car was cleaned inside and out upon completion. I would definitely use Canby again and will refer others to Canby.
Best experience I've had. The entire staff was professional and concerned with the repair. First time ever my vechile was cleaned both inside and out. Rana was particularly efficient, friendly and accommodating.
Thank you all!
Car looked fabulous; like new! They did an excellent job detailing as well. It was far above my expectation! Thank you for your hard work!!
Rheena (spelling?) was wonderful. Kept us informed, very nice and helpful.
I love the service and the support I received.
Excellent service, highly recommend Canby.
My husband and I were very pleased with not only the work but the customer service. You have our business for life! Thank you so much for everything.
I really appreciated being updated on the status of my car!
Great service. Very professional and helpful shop. Will definitely come here for my vehicle's needs.
Great interaction with Rena did an outstanding job keeping me aware of every step.
Amazing, as always. Love the status updates, as well as the extremely helpful personell in the front office. You guys made this as painful as possible for us. Our Pathfinder looked like new, thank you Canby!
I really appreciated the frequent updates via email and phone to keep me in the loop. I would recommend you highly to others. Your work looks wonderful!!
The service we received was EXCELLENT! The staff was professional, efficient, and courteous. We always bring our repairs to Canby Motors.
Absolutely great service from day one. My car was completed ahead of schedule and I got daily updates which increased my trust. When I got the car I was very impressed, I couldn't tell anything had happened to it. Last but not least, the customer service was phenomenal which is very important to me. Thank you
Thank you for the clear communication regarding the status of vehicle! Looks great!
Friendly individuals, and truly value informing the customer. Thank you.
Delivered vehicle as promised and acceded expectations with quality of work.
Extremely happy with the outcome. You cannot even tell I was in an accident. Employees were very friendly. Daily emails kept me apprised of the progress. I would definitely tell others about my positive experience at Canbys
Efficient and courteous service, was kept well informed throughout the repair process and was completely satisfied with the results. A job well done!
I liked the daily email updates and occasional phone calls. Thanks!
Everything start to finish was perfect. Car looks great.
Outstanding service. Repairs were completed well before the expected time and the quality of the work is exceptional. I was especially impressed with how I was kept informed of the status of the repairs.
Great customer service who kept me updated as to the progress of my car. Dedicated staff. My car was finished ahead of projected schedule and looked great! Happy to have my car back! Thank you!
Canbys Motors is the best. Keep up the good work. Very happy with Canbys Motors
Thank you so much for the great work to my truck and doing it such a short time. It looks great and getting it back this week took a lot of stress off my sholder.
Thank you again.
Rana was extremely kind & helpful during the entire experience. My car looks almost brand new again, and was completed way ahead of schedule!
Outstanding job and very professional.
Canby's Team was awesome! They made me feel welcome and one of the family. Not only was their Team personable and friendly, the outcome of my vehicle was more than I was expecting. They gave me a play by play with email confirmations and phone calls so I knew exactly when I could expect my vehicle back. Many thanks for fixing my car and making the collision a total illusion!
Keep doin' what tou are doin'! GREAT JOB"
I can see why USAA has your shop on their list. It is an "A" one service. The employees were so helpful with keeping me updated by email or phone call on how the repairs were going and the repairs were done in 3 days. I'm very pleased with the service that they provided. My car looks perfect!
I appreciated the status updates and the prompt completion of the repair.
Vehicle Make : Volkswagen
My husband like the work you did on our vehicle. He says he will bring our car here for repairs again. I like that you kept us updated on the service and we knew when the car would be ready. You also worked great to get the car finished before the estimated completion date, which helped me because my insurance only covered so long for a rental car. Thanks again!
A great experience all around from your friendly and carteous staff! Thank you!
Vehicle Make : Volkswagen
This was one of the best customer service experiences I have ever had!! Everything was wonderful and every touch point was professional and incredibly kind and thoughtful.
Vehicle Make : Volkswagen
Yes I am very satisfied with the guality and the care which Camby Motors restored my Eos Executive. The car was given back to me as it really didn't have a mishap. Thank you Camby Motors! Richard Webster
I believe I was working with karen at bel air office. She was very helpful
and kept me informed through the process. And provided timely feedback. I would go back but hope I never have too. Thanks for good service.
Canby did an excellent job on my repairs. It was completed quickly and efficiently. I am 100% satisfied with the work that was done.
THANK YOU FOR RETURNING MY VEHICLE AHEAD OF SCHEDULE. VERY PLEASED WITH THE WORK AND MY RIDE BEING CLEAN...YES, YOU CAN CANBY CAN!
From the very first day, Canby's customer service has been excellent. They are attentive and proactive. Plus, the repair on my car was fantastic! I highly recommend them.
Great experience, the staff was friendly and helpful. My car was done before the expected date even though there was additional work that was needed. I received an update weekly on the status of my car. I would highly recommend them to anyone.
Thanks for a great job !!
Excellent work and service.
Very professional. Finished the work very quickly. The repairs are great quality. Definitely will be a return customer and would recommend to friends and family to go to Canby motors.
I was kept well informed of the progress. Completion was sooner than expected. The car was delivered in excellent condition.
What a great surprise when I pick up my pilot! Not only was the body work outstanding (it looked like a new car) but they had detailed the inside of my car. It was spotless. I was extremely pleased with the correspondence as to when my car would be finished as well as the workmanship and the 5 star customer service from everyone employed there. Highly recommend Canby Motors!
I was treated and subsequently I felt like I was the only customer of Canby.
Administratively, I wasn't 'allowed' to life a finger to initiate a rental car pickup, etc.
Wow.....just wow !!!
Team was very timely and kind.
Communication was excellent from start to finish! Very professional staff. I am a repeat customer and couldn't be happier with the finished results. Thank you Canby! I will continue to spread the word about your business.
The service and work were phenomenal the only issue I had was that it took them 38 days to complete 30 hours of work. They compensated me.
Great professionalism shown on behave of the Canby Motors assosiates. They knew exactly what they were doing. This is my first time in a situation like this, and they made it seem like a walk in a park. I have to give props to enterprise as well for the great coordination with Canby motors. I would definitely recommend this service to friends and family.
I thought my baby would never look the same! Very happy with the work done! She looks better than new.
The expected repair was to finished on a Wed. I was able to pick the car up on a Fri, after 5. Driving home I discover that the drivers window does not operate properly and the car will have to be taken in for service. A little mord QA might have picked that up.
Great service and communication
The technicians did a great job, looks like new. Thanks to the ladies for keeping me informed of the progress????
I have been insured with USAA for fifty (50) years, because they are professional in all ways.It is my pleasure to be able to say the same for Canby Motors. I cannot be more impressed with your services. My car not only came back to me repaired, but also cleaned inside and outside. I felt like I was driving a new car. Last, but by no means least, your office employees were the greatest. It is so important for me to have a good feeling when I'm doing business with someone, and they made me feel like I was a valued customer. It is really hard to find that in this crazy world today. Thank you for making my car repair an experience I can brag about to my friends; and, I will be most happy to recommend Canby Motors to anyone in need of repairs.
Friendly staff that gives updates!
The repairs make my truck look like it was brand new.
It took entirely to long to get the vehicle fixed. My only suggestion would be not to take on more work if you can't complete the work you have within a reason all time frame. My car was in the shop for 6 weeks. The damage was minor a bumper and side panel. Satisfied customer but would reconsider coming back because of the amount of time it took to complete the job.
Everyone was great I have no complaints. Realy smooth operation
Guys and Gals did a great job of keeping me up to date. They took real pride in their work.
Vehicle Make : Volkswagen
My car looks awesome. You would never be able to tell it was damaged. And the car was detailed inside and out. Looks brand need!!
The office staff was great at communicating the process and kept me informed 100%. I also had a direct link to Steve the MGR and he gave me his cell for questions. They made a bad event a good experience.
Helpful,job we'll done pleased with outcome
Caring, personal service. Thanks Keri (sp)
My car looked and drove like it was brand new. Your staff was very friendly and helpful.I would recommend Canby Motors.
Fantastic service. Excellent communication. Truck was detailed, too! Thank you, Canby Team.
I've already called the shop and have a date set up to bring my car back in. The front bumper which was repaired is noticeably out of alignment with the body of the car and it feels very lose and wabbly.
Vehicle Make : Volkswagen
You all we're great! Had a couple complications but they were all addressed and resolved. Thank you very much! The car looks great!
Outstanding service from the front desk to the technicians doing the work
The truck looks great and your customer service and response time was excellent.
one word. awesome around service
You all were amazing in everything you did. Not only does my car look great but you finished 5 days early! I really appreciated being kept apprised of the progress. Pat yourselves on your back...well done!
Canby Motors completed a repair on a passenger-side door in which a seat-belt was artificially installed. You will be contacted by official legal representation regarding this case within the next 4-6 months.
The body work is excellent. The car looks like it did before we were hit by the drunk driver. Two recommendations to improve services for future customers: (****) Have an itemized list of repairs available for Steve to use as a guide when going over the work done. In my case it may have avoided a misunderstanding regarding use of a different replacement tire than the type of tire previously on the car. (2) Cover the interior with plastic or paper sheeting. The seats in my wife's car had dirt/grime covering them. It appeared parts for the car were stored inside the interior at one point, and/or repair personnel sat inside the vehicle while making repairs. Paper and/or plastic sheeting would likely prevent or mitigate accumulation of dirt/grime on the seats.
Very happy with my experience. I like the canby motors water bottle.
Job well done! I will definitely work with you guys in the future.
Absolutely the best customer service
A couple of years ago we took our car to the Canby Motors Aberdeen location after it was hit. Our experience there was not good and I said I would not go back. When we were hit this summer we were backed into a corner and knew we had to chose a location that was super convenient for us. That brought us to the Canby Bel Air location and I would have to give Canby another try(something I rarely do). The cooperation of your staff, the neatness of your work and the timeliness of the repairs made Canby Bel Air a great choice. Thank you.
The work on the exterior of my door was fine, but the interior of the back door has been damaged, the passenger side window doesn't sound right going up and down and the interior of my car was dirty from dust from the work.
Your customer service is amazing. It was really nice to get updates by phone and e-mail about the progress of my repair. I was extremely pleased at how fast the repairs were done. My vehicle was finished two weeks before the promised delivery date. It was also nice to have someone walk out to my vehicle and go over all the repairs that were done and to make sure I was happy. THANK YOU!! I will highly recommend Canby to all of my friends and family.
My car looked beautiful. Not only was the rear bumper fixed nicely, but the whole car was clean.
Vehicle Make : Mini Cooper
My experience at Canby was wonderful. From the first phone call to Canby I knew I made the right decision to trust them with fixing my car. The body work looks amazing. The staff was so professional. Thank you again
Enjoyed the up-dates and my car is beautiful once again. Thanks for taking such great care my favorite form of transportation. Nancy Harden
Car was in great shape nicely cleaned and ready for me to drive home.
Great job. Am very satisfied with everything. Thank you!
Thank you for getting my CRV back to me. You did a wonderful job!And thanks to the front office who helped make the process very smooth.
The staff was very pleasant and helpful. Seemed genuinely interested in doing the best job possible.
Everyone I have dealt with at Canby has been wonderful. The staff always has everything ready to go, and is very professional and friendly.
Class act. I could use that to descibe the customer service i recieved the whole duration of the service, from the time i dropped my car off, to the time i was ready to drive off, they made sure i was completely satisfied.
Vehicle Make : Volkswagen
Hand prints were on the inside of the roof. Could have cleaned it.
From start to finish Canby Motors was respectful and kept me well informed about the status of my vehicle. The whole experience was absolutely stress free.
Great customer service. Your team went above and beyond to make my pick up as easy as possible. Thank you!
Fantastic job and service! Finished ahead of schedule and went above and beyond. The work Canby did looks perfect. Will recommend to everyone I can.
Everyone was helpful and friendly. Thank you.
The car looks great I will use use you again your people were great.
Love the text message updates. Excellent customer service. What a nice surprise to pick up a clean car inside and out (:
Kept me informed of repair progress. Friendly staff.
this is Jeanette game. I was very impressed about the way you kept in touch with me and had the car ready prior to when you said it was going to be done thank you so much for your hard work and your personality for the people who work there
Vehicle Make : Volkswagen
Excellent service. Would refer with no hesitation
The service was amazing. From the very first interduction all the way through till it was time to pick up my truck I felt very confident that I took my truck to the right place. The customer service was outstanding throughout the entire process. When I picked up my truck I found it in even better condition than before it needed the work done! It was detailed inside and out! Canby motors takes great pride in what they do and that clearly shows with the work they produce.
Excellent experience. Would definitely use Canby again if needed.
They were telling me for weeks that the work would be completed at 4 pm on nov 28. At the last minute, they told me it was delayed. Since I work out of state, this has become a terrible inconvenience.
I am very pleased with the work done by Canby. I was a little taken aback at first when no one looked at my vehicle with me before I left, but I was reassured that Canby knew what the damage was and would take care of it. Overall, I am very pleased. There personnel were very accommodating and service oriented. If I ever need car repairs again in the future, I will call on Canby to provide the repairs.
Thank u so much for the quick beautiful job that was completed on my car. It looks beautiful. I also liked that i was kept up to date with progress and did not have to call to check in myself.
It was a very pleasant experience. I will always take my car repairs for collision to canby motors