Very polite friendly staff, seemed to feel our pain about the accident
Car was late. No call. No update. Poor customer service
Jacob was so professional and polite. He made everything so easy for me. It was truly a great experience. I would recommend Service King to others.
Very professionals, keep me updated with the process of paint, outstanding performance
Very nice people to work with, no problem to fix my consurns on my car one esue is the color was a little off which they are going to take care off right away. Thanks
This is my first time to bring in a damaged car for repairs. Everyone was so kind and understanding. I will not hesitate to bring in my car again, but I hope this never happens.
Everything was handled very professionally. Quick service.
Their attention to customer satisfaction was exceptional! And, I was so surprised to see how clean and detailed my car was when I got in to drive it home. What a bonus!!!!!!
Best collision repair team in the Chicagoland area
Vehicle Make : Volkswagen
From start to end the customer service and the work on my vehicle was fantastic! Thank you bobby and the staff!
They did a great job getting the parts quickly for my bumper and getting the job done very well. They were very patient with my phone calls and questions. I appreciate all they did. I even got a much needed car wash to finish it off.
Awesome service and communication
My car was spotless inside and out! The repair was perfect!
Fantastic, unbelievable service.
Vehicle Make : Volkswagen
Jacob is the best. Great service and great job.
Jacob and team were terrific!!
Service King was wonderful and helpful. I was so pleased with the texts that they sent me everyday, giving me a update with the progress on my car. They told me my car would be ready on Feb 23rd and it was ready on Feb 23rd. Bobby Widner went over the car and showed me what and how they repaired the car. Most of all I was shocked that Bobby arranged a ride home for me when l dropped the car off. I would recommend Service King very highly to everyone that needs work on their car and also to talk to Bobby Widner.
I would like to have had more information on all the damage to my car and status every week about what had be finished and what was left. The repair job Service King provided was very well done, but I didn't feel like I was provided with enough on the progress.
Bobby was a great person to work with very professional definitely would come back there because of him.
Thank you for great service. Each person I came in contact with was personable and very professional. I appreciated the text messages and phone calls to keep me updated on the progress of my vehicle. The car looks amazing. I would highly recommend Service King to others. Thanks again.
Great job, looks like new
Everything looks good and was done in timely manner. The text updates are a great feature
A very clean and washed car was a nice surprise
Excellent customer service and beautiful work done in a timely manner. Very satisfied. Would recommend shop and customer service team.
Svery nice and extremely efficient
I can't believe I got my car repaired and back in one day. Bobby was terrific as was your receptionist. Thank you and be assured I will recommend your facility to everyone I know.
Well done. Nice touch with text messages keeping me updated on the repair.
Very happy with the entire experience and the car. Thank you very much !
Bobby Widner was super nice, professional and helpful. The quality of work seems excellent. I would definitely recommend your shop. Thanks.
Robert was honest about when to drop off my car. Greatly appreciated! Also my car hasn't been this clean in years! Thank You!
Amazing service. Great communication throughout the entire process.
Well done and very prompt!
Everything looks great. We were just frustrated at times because of length of time of initial estimate, parts,etc. but overall we are very satisfied of the end result.
The repair was done in a timely manner once the estimate was received. I appreciated being updated on the progress and car was completed on the estimated finish date.
Personal, caring staff. I enjoyed getting the text updates. Car was ready on timeand looks great. Appreciate the early and late hours and Saturday availability. Also appreciated that the car rental return was taken care of for me.
The delay involved was longer than expected
I was completely shocked when my car came back detailed. Not that is was horrible to begin with. But a very pleasant surprise.
Process was perfect. All I had to do was drop the car off and pick it up. And the repairs on the car are perfect.
I really appreciated the texts that kept me informed of the progress that was being made on the repairs. It was also nice that I didn't have to hassle with the insurance company. Everything was taken care of by your people and that made my life much easier. Thank you for all your help
Great job! Very thorough, professional performance
Bobby took great care of us. Great communications and repair.
Bobby was very professional and helpful! The whole process was convenient and easy!
Better then expected! Thank you!
They went above and beyond. Excellent customer service.
Robert was very professional, quoted my repairs and quickly scheduled my work. My car looked beautiful and it was done quicker than expected. It was super easy and I'm happy. :) Job well done! Thank you!!
Everything was organized, communication was excellent! Service was quick and this whole experience was far better/easier than I could have asked for! I will always recommend it to anyone! Robert Wilczek did a great job!
I was dreading going to get my car fixed, but Service King made it quick, easy, and painless! If I ever get into another car accident, I will definitely be bringing my car to Service King! Thanks for everything!
Robert was very professional respectful and exact gave me comfort in leaving my car there
Fast, efficient and it looks great!
Robert is awesome!! From the beginning I knew I was in good hands. He was thorough and explained every step of the process. This is what customer service should be.
The completed repair looks great
I do have a question, my back up warning system is not working. I have gone through the menu in my van to try to reset but it is still not working. Any time I reverse the red interior lights flash. The red lights mean I am about to hit something. It is very frustrating. I tried calling but I believe they were closed. I will try to call tomorrow. On 11/3. I need this to work properly.
Robert my contact on the scene gave superior customer service and 100%
Attention to my much loved BMW! So a big Thank You goes out to him!
Very easy transaction, vehicle was completed timely and I was informed along the way.
Happy they found a cheaper grill to save some
We were very impressed. The entire process exceeded our expectations. We will definitely use service king in the future.
Finished ahead of schedule. Good work
Very professional and accommodating.
The replacement doors require significantly more force to fully close. Since original BMW parts were used, and for an invoice totaling close to $14k, I would expect the doors to function as before.
Excellent service and very friendly and accommodating staff.
Very satisfied with the service.
I am happy with everything but my reused light put on. I am not sure if it's a service king or Allstate issue.
I was treated like family. Thanks
Vehicle Make : Volkswagen
Very profesional & excellent work
Great communication via text & on the phone. Bobby and Bob were very helpful in the store as well. My car looks beautiful, very good job!
Kindly refrain from ever sending me another text from hereon
I found the service to be exellent across the board. Very knowledgeable and confident service manager. Delivered exactly what was promised and on time.
Very friendly and positive attitude. Is very apperant that he takes pride in his job and enjoys it. Excellent job!
My first time and it was the best experience
Everyone was kind and informative.
Love the text messages and updates.
My car never looked so good
Very thorough and considerate staff. Fantastic workmanship. Great communication on status of work.
Bobby. Was great made promises kept them car looks good happy
Keeping up your great customer service.
Staff professional,daily updates much appreciated,car looks great ????????
Great service - thank you!
Loved the office staff, my text updates, and the finished product. Estimate was $280 less than other local shop, and you were able to use the original bumper which was not the route the other wanted to take.
It was a great experience from start to finish - my car looks fantastic and the customer service was exemplary.
Car was ready in 2 days once parts were ordered and ready. Very professional. Car looked brand new when returned to me!
The car shakes when not moving.
The repairs are top quality.Robert Wilczek did a great job of keeping me up todate . It was Avery good experience . Again Robert made it a five star experience.
Communication was excellent and the repair looks great. thank you so much
Everyone at the Geneva Il was exceptional
After initially inspecting the repair I found it to be unsatisfactory. This forced me to leave my vehicle for an additional week in order to rectify the problem. Your shop did go out their way to try make this as painless as possible. They provided me with a loaner vehicle which helped to relieve the inconvenience
I appreciated you're positive customer service and willing to accommodate me.
There was a plastic molding piece that, in my opinion, should've been replaced. Spoke with the gentleman that was working and he said that he would order one. Other than that my overall experience was good
Work was completed to satisfaction and within the timeframe specified
Perfect 10 out of 10. You guys truly went above and beyond. I will be a returning customer.
Bob, Bobby & Robert are a great team, very concerning and so helpful in so many ways. Will highly recommend them to others.
Costumer service was wonderful. The guys do a great job of keeping you informed throughout the repair process. The text message feature was very cool and helpful. Great guys.
Great service. Bobby was terrific.
What I appreciated the most was the customer service! I was consistently updated and kept in the loop as to what was going on.
Jeep looks awesome! Best thing.... Not only was the necessary items taken care of,but all the extra touches not every company would take the time to do
I was not able to pay with cash.
Service long went above and beyond the requested repairs. Their service was excellent, and I will absolutely be returning for future work on my vehicle.
Customer satisfaction is a focus for
your organization . Congratulations!
Excellent customer service
Totally professional staff and organization.
Work looks great and I liked the daily status update texts.
Robert was easy to work with and communicated very well.
Great experience. Professional, courteous, and kept me wee informed.
Best service ever!! They were so nice and explained everything. Totally trust them. Everyone should go there!
The service was excellent and the staff is friendly.
Robert did a great job on the car. Also Ricardo is very good when it comes to customer services and his spanish clientele. Overall i am very satisfied with ricardo and robert customer service and time frame on repair
Really, really good! Also told. Allstate what a great job you did, thanks!
All of your staff was so professional and helpful .I appreciate the rides to home and for the pick up.Van looks really nice.I certainly will recommend Service King to family and friends Thanks again
Great customer service and car repair was wonderful.
Robert did an awesome job with handling the repairs on my BMW !
Everything was done professionally. I'm totally satisfied. Thank you
There is a great team at this shop with a solid leader. Win some top shops!
Great communication during the repair work. Very friendly staff who were quite helpful and professional. We will definitely recommend this service group.
Thank you for a great job.
Very friendly folks. Helpful!!
Our Suburu looks brand new!!!
I was very impressed with how helpful Bobby Widner was in helping explain the repair process, keeping me updated, as well as his general level of professionalism. The mechanics went above and beyond the minimum in repairing my vehicle in a timely, yet thorough manner. Thank you all!
Bobby and Karen took great care of me, and the work on my car looks great! The whole process, including dealing with insurance and rental car, was a breeze with Service King! Very impressed and highly recommend!
Everything was great!! A. Very fast
Excellent service, delivered as promised, professionsl
Enjoyed getting text messages with updates! All your staff members were extremely helpful! Although it wasn't pleasant being in an accident, you made it very nice to walk through fixing the problem! Thank you!
Bobby went the extra mile for me and tracked down claims from two insurance companies while I was out of town. My car was ready when I got back. Thank you.
Vehicle Make : Volkswagen
I love the updates and the attention to detail. The car is now "new" again. Wait......both inside and out. Which we weren't expecting the inside treatmeNt. Tech Bobbie is a great asset as well.
Excellent customer service. Kept me updated with information regarding my repairs.
You guys are awesome. Definitely will take my car back there.
I have brought my car to this shop with the previous owner and was completely satisfied. This time was no exception. Very professional, explained clearly and fair pricing. I will continue to recommend this shop
Finished it early, looks great, Bobby good explainer
Job well done from start to finish. I liked the automated text updates. I also appreciated the texts and calls from Bobby to inform me of any changes.
Dave Lechowicz went above and beyond making the repair on my truck it looks better than before the accident. Everyone at service king did an excellent job thank you very much
Bobby helped me in Geneva, IL. He was very friendly and helpful and answered all of my questions. The other staff was also kind and responsive. I had no problems whatsoever.
Very courteous and professional
Service was excellent everything timely
Went beyond the call of duty to help me
They are extremely wonderful people and then take care of you 110%
Awesome job for the second time, for me!! Keep up the good work!!
Very good experience! Great company to deal with...will definitely recommend them! Great job!
Second time I've used your services. Excellent work both times.
Very friendly. Car looked great when completed. Would recommend.
Good service all around from front desk to men in the back have no complaints and would recommend
Very kind and helpful staff
Professional, responsive, and complete. Thank you!
And thank you sooooo much for cleaning it inside and out...tires too, very nice.
I really appreciated the text messages, letting me know the process.
Nice job on time and they gave me a loft
Great communication and follow up, clear explanations about the repair and my options. A pleasure to work with!
An awesome, quick job. Thanks! Thanks for staying in touch via text messages throughout.
Service was completed on time and according the initial estimation
Your service was great, thank you for helping me get home and also getting my extra car home.
I appreciated your constant updates on the repair work. Its nice to know there people and businesses out there who care about customer service. Thank you
Service King Geneva was great! Very professional and friendly. I was very limited in time and they worked with me to accommodate my schedule.
Very well satisfied ,very friendly and knowledgeable employees. Will recommend to others
Everything went according to plan
Frank was outstanding and always kept me up to date with repairs and time of completion. Very satisfied with service and outcome of the vehicle.
Frank is the best! Thank you so much for everything!
Everybody was kind and efficient. The work on my car was perfect!
Great service, nice people, good work!
Always a great job. Thanks
I purposely brought my car back to the Lark St location because I was pleased with a previous repair. Frank does beautiful work, Bob and Karen were extremely kind and helpful. Car looks and runs great.
They did a great job repairing my car and giving me updates during the process. My car looks great
Great staff - professional and courteous. I am satisfied with the work done on my car.
The service was excellent, friendly staff and everything they told us they would do they did. Couldn't find any better service any place. They did excellent work and cleaned my car inside and out. That was a nice surprise. Most definitely will be a return customer if needed.
Great customer service overall. Mark kept me updated on everything that they were doing, and my vehicle was finished a day early. I would recommend Service King in Geneva, IL to others.
So nice--car looks great--timely!
All the employees were very curtious. They even helped me get my passenger door to open when I came for initial estimate. Communication was good. They did a through job & caught things that were missed on the estimate. It looks great.
My Service advisor, Mark, did a great job keeping me apprised of the repairs.
Great job, excellent communication during the process
You guys did a great job thanks
I was so satisfied, pleased and can't thank Service King for making my life stress free after a car accident. The constant updates on the repair status of my car repairs. Talking to them on the phone was pleasurable. I was so happy to see my car after the repairs, it looked better then brand new. Awesome customer service, friendly and answered all my questions and put me at ease. I will recommend them to family/friends! Thank you Service King:)
Bob and Frank were fantastic in customer service. Frank kept us posted with the progress of the repair and Bob was great with making the pick up of our newly-repaired vehicle a breeze. Bob even made the return of the rental vehicle hassle-free. The lady who scheduled the repair date (sorry I forgot her name) was great with customer care and even tbe people who answered my phone calls were courteous. Everyone in the place were helpful and friendly.
The completion date kept getting moved later and later and no one EVER called to let me know this was occurring. It was always me calling on the promised delivery date only to be informed that it was not ready (this happened 3 times). The repair took 3 ****/2 weeks when all was said and done and I had informed the facility that we did not have rental coverage, so that this was an expensive delay each time they pushed it back. This was all occurring while the ridiculous automated texts kept going out stating the car was "on time". You are the "preferred vendor" of my insurance company and I will be letting them know of the terrible customer service you provide.
Great place to fix your car. Frank provided outstanding customer sevice. He went above and beyound to be sure my car is ready before the weekend. Thank you Frank!
The girls on the front desk are so nice and friendly always providing helpful information.
You really are the KING of SETVICE....Thank you..
Excellent!! The entire team was awesome! I personally worked with Frank!! He was professional, caring, and mostly honest with us when it came to the repairs! This is not the first time we have worked with Care Care and Frank!! The repairs took weeks however it was well worth the wait! We are always confident that the cars we bring in will come out perfect!! Thank you Frank for the personal caring attention!!
I'm so happy I chose CarCare, my experience made me feel very valued.
I will tell definately recommend you.
Thank you for taking such great care of my Toyota!
The great way you keep the customer up dated and quick notice when complete. Thanks
I am very pleased with the updates I received regarding the repair of my vehicle. in the past I have needed to contact the repair shops. I was impressed with carcare collision. everyone was very pleasant to deal with. The job was done right and in a timely manner. I will for sure recommend carcare collision.
Very customer oriented and everyone was friendly, professional and very helpful.
Your service was excellent. And thank you for cleaning my car. It needed it!
Your team did an excellent job. Pleased with the work, professionalism, and speed of the job.
Car looks good. Thanks for your professionalism in handling the repair and coordination with insurance and rental