I was informed car was ready but when I got there the paint job was unacceptable. Wasted trip and had to return the following day
The repairs to my truck were done in a timely manner. My vehicle looks as if nothing ever happend. Amazing job Jeff at Service King!
I am very happy with the service that I had done on my car! They were ahead of schedule, very helpful, very friendly and you can not tell what so ever that my car was ever even in an accident! When I picked it up my car had been cleaned, and it was ready to go. The checkout was super fast and easy. I would highly recommend the Service King in Crest Hill to anyone!! I am extemely happy with everything!!! Thank you!
Great job, will definitely come back if needed.
Very satisfied with the work done in a timely manner. Thanks
Doug and Jeff were consummate professionals. They kept me updated during the entire process.
Really enjoyed working with mark walker. Provided exceptional service with the repair.
Jeff was very good at keeping us informed on the status of the vehicle.
Great service & fast ! Recommend other to go there
Did a great job on my car I'm very satisfied tank you
The service team addresses any concerns and questions I had prior to the repair. I also loved the 'text updates'. I'm sure it's done to keep some customers informed so they don't disrupt the process with constant phone calls, but I thought it was great.
Really good job and take good care of their customers thank you very much
Jeff C provided an excellent customer service experience through his many updates regarding the progress of the work on the vehicle. The receptionist was extremely helpful with the rental car procurement. From our perspective, we did nothing but bring our car in, left it for repair and drove away in a rental car through no effort on our part! That is Customer Service second to none! The best part of it all was our complete satisfaction with the repair of the car! It looks good as new!
Quick, courteous, and very professional. Replaced part doesn't look like a replacement part. Highly recommended.
Friendly and professional. I would definitely recommend.
Service King really did a great job on my vehicle. All the people that I spoke with at all times were very helpful and friendly. I am very pleased that my vehicle was completed as promised.
Well informed. Kept up to date. On time.
I'm very impressed with my entire experience, the shop was neat and clean and Mark Walker was a pleasure to desl with! The work was perfect, I will be bringing a couple more repairs to Service King soon and will be recommending them as well. Thank you!!
Completely satisfied on a job well done. I appreciate the time in which you completed the job. Thanks to everyone.
ServiceKing was a great, hassle free, solution for a minor collision repair. Staff was friendly and took great care to keep me in the loop through start to finish. I received a thorough estimate by Dave who was very knowledgeable and explained what steps would be taken to repair my vehicle. I received daily phone calls or texts advising what progress was being made from Jeff. I brought my vehicle in on a Monday and picked it up on the following Thursday completed. Work was completed and I am very satisfied with the end product. My vehicle looks as good as new. I would definitely recommend ServiceKing to all my family and friends. Thank you, ServiceKng.
Jeff was great staying in contact with me and getting my Mercedes back to me I'm a timely manner.
Everyone was EXTREMELY friendly and were genuinely caring about the situation and how they could help. I would definitely have my car worked on there again.
Vehicle Make : Volkswagen
Very courteous. And they go out of their way to accommodate you.
You have done a great job in the work that was done. Kept me updated on the work process and handled the insurance issue we was having. A big thank you forcthecentirecstaff. Keep up the great work. And if any of my friends or famil needsxany body work to be done. I will recommend your shop highly. Again thank you
Everyone was so nice and professional. I truly appreciated the updates by phone and text on the progress of my vehicle. My repairs were even done ahead of schedule. The car looks like it was never in an accident. Thank you so much
Great Customer service. Great work.
Great Job, excellent service
Amazing staff. Constant updates. Truly felt like they cared about making my car perfect.
Thank you for the great service SERVICE KING I appreciate the great work you did to my car THANK YOU VERY MUCH!!!!!!!
Great place great service and great people
Vehicle Make : Volkswagen
Don't change a thing. Everyone was very helpful.
They kept me informed with texts, some were humorous, like your car is happy here. It was returned cleaned up and everything looks perfect. I noticed a cracked piece by my seat buckle and they already ordered the piece to replace it. Everyone was very friendly. I would recommend Service King.
Vehicle Make : Mitsubishi
They did awesome job communication was awesome alwated kept me updated on repairs
I am very happy with the work and the service
Will use this shop in the future...
Great service and treats customers with utmost respect.
Everyone was very polite and the customer service was great. I will return if I need anymore repairs done to my truck. I will also refer them to my friends.
Didn't like the attitude of your employees very unprofessional
Excellent, friendly, efficient service!
Mark made it right. Pleased with everything.
Great group of people,in some ways better than family,very accommodating,we enjoyed our experience.
Everything was great. I had communication every step of the process. Staff was friendly and very accommodating. Made a difficult process very easy.
Very prompt and professional and friendly.
Car looks like nothing happened, they cleaned it up, and was finished a day ahead of schedule.
I trust service king for my car repairs even though this time it took longer than the estimated time but I still recommend service king for all my car repairs.
Such kindness....from all....
I thought you were very thoughtful and efficient and I Liked the updates on the service. Thank you
Excellent service, assistance and communication.
Great job my car looks great
Not Happy ,
So dissatisfied in fact that I might sue
Service King exceeded my expectation by completing the work 48 hours early.
I like that you guys kept me uodated on what was going on with my vehicle. I never had anyone do that. via text messages and emails were great!! Thank you, I will definitely refer you in the future.
As always it was a pleasure dealing with your shop. I cannot say enough good things about Doug,Mark,and April. every experience I've had with them has been beyond a ten. I refuse to take my vehicle anywhere else. Thank you again for always making it such a wonderful experience given the crappy circumstances
Very pleased with work performed and very polite to customers and would recommend it to anyone thank you
Excellent attention and job.
Your entire staff was professional yet friendly, and very accommodating. Thank you for a job done well and expeditiously! Sincerely, Mrs. Dulcie L
Nothing to add really. So far its been a good experience. Thanks
Thanks for the great customer service, and a job well done on my vehicle.
Fantastic communication and extremely accommodating staff. Couldn't have been better.
I was impressed of how fast I got a call from Service King to repair my car. Mark, the serviceman, was very friendly n answered all my calls. Hopefully I'll never need your service again, but if I do or anyone else does, I will recommend Service King.
I had to go in multiple times to check on the car and one of the times the individual working said, I guess I need someone with better eyes.
Always do a good job. Very trustworthy.
Staff was very courteous. I really like the text message updates.
Thanks for doing such a great job on the repair!
Im satisfied so no comments
That your communication with the customer and insurance provider was clear and smooth. This help to resolve an insurance isue for an repairs on my vehicle.
Thank you for all of the updates. I really appreciated them. The car looks good as new.
Extremely good work and customer service.
Done in less time than estimated
I was surprised and pleased that the work was done so quickly. I also appreciated the updates on the progress of the repair via text.
Doug was great to work with on my first insurance claim.
People were very friendly ..
Very nice and thought on someone's part to text progress reports. Don't think I ever had a car painted that I had to wait 90 days to drive it throw a car wash.that technology seems like it's going backwards. But it is what it is . SERVICE WAS GREAT.
The updates and service was done exemplary
Everything was great - was nice to get a text with an update almost daily - I knew exactly what was going on - thank you!
Service King was very diligent letting me know the status of my car on a daily basis! Couldn't be more satisfied with their service!
Wonderful job keeping me updated. Very satisfied
My husband and I were both very pleased with the service provided. The shop was very neat and clean, the staff was over the top courteous, and the car looks wonderful!
Very friendly staff. Fast and efficient with outstanding quality
Very happy with the way the car looks.
Great people, very beautiful job on my car!
Thank you for your kindness!
Everyone was polite and curitius. Vehicle was on time and would recommend to others
Very happy with the service & hospitality. Great job Service King!
You all work sell as a team The repair was done quickly and on time as promised. Thanks for a great job
Vehicle Make : Mitsubishi
Everything went very smooth after you took over the repair of my vehicle. It was a very fast process. I got my vehicle back sooner than I expected, which is a good thing. I was very satisfied with the repair to my vehicle. I would definitely return and use your facility again. Thanks for everything!!!
Vehicle Make : Volkswagen
Nice work, regular updates.....
Very thorough and keeps you well informed on the progress of your vehicle
I was worried that Service King was not going to be up to par with the former name of Car Care , but most of the same people were there and the repairs were performed excellent.
The entire team is very friendly & we appreciated their help.
The team went out of their way to keep me updated on what was going on. My car was done 2 days ahead of schedule which is amazing! And great customer care coming to pick me up so I could get my car, saving me money on taxi service or public transit.
Well done. Wife very happy, so I'm happy. Car returned very clean, too.
Your service was magnificent. I really liked the way that I was kept updated through the whole repair process. Great job!!
Thanks guys for the fast service and keeping me informed on a daily basis on the repairs of my Chevy Cruze AWESOME SERVICE..
Everyone was so kind. I would tell everyone about service king.
They were fast with the repairs and the results were amazing.
It was a quick and painless process! Done very quickly and you can't even tell anything ever happened to the car. I was informed every step of the way. A great job.
Everyone there was very friendly and courteous! My car was ready sooner than promised which was a huge plus due to my work schedule. I would highly recommend that location and would return their if I need to.
Fast service, car looks brand new. Very pleased
They were very nice and helpful and finished my car on the time they gave me
My husband didnt tell me he had tools in the trunk of the rental...i called service king to find out if it was still there and they were closed so if someone can please get back to me that would be great
Very good experience with everyone at service king .thank you
Everyone was very friendly, helpful, and informative. I would recommend the service king in crest hill to family and friends .i appreciated all their help and patience.
The best receptionists I have ever met. The true definitions of customer service. Facility definitely held up to its title. The work was impeccable and everyone was amazing.
The occasional text updates are a nice touch
Service King has helped me a couple times. All work performed has been outstanding. I would highly recommend them. They take very good care of your car as if it were their own.
I really liked how quick my job was done. Very honest and friendly people.
Beautifull job ....very cool...
The staff was very friendly and professional. The whole transaction went very smoothly from start to finish.
Customer service was great, as well as the repair that needed to be done.
Excellent service..top notch!!
Very professional! Will come back!
Mark Walker is the best, couldn't have gone any smoother
Vehicle Make : Mitsubishi
Extremely professional team and staff. They made my repair painless which took a lot of anxiety off of my plate. My car looks better than when it came into the shop. I am extremely impressed and thankful I chose to go with service king for my repairs. I am going to recommend this place to friends and family.
I was kept informed of everything that was going on From a to z. Very professional and friendly staff, Not to mention the exceptional job on repairs. A total 10
Staff was very polite & knowlegable. Work on truck was fabulouse. Will definatelly recommend your shop to others. Great job. Thank you sooo much..
I'm so very pleased with the work that was done. Your team went above and beyond my expectations. Most definitely will return in the future if needed.
Thank you for the excellent service you provided to my suv. I was so grateful for all the text messages you provided me on what was going on.
Thank you again everyone at service king was awesome
Service king kept me informed about the status of my car. Return it clean and working
Thank you guys so much. You guys did an amazing job we posted it on Facebook.
We can't believe you guys did it so quick and Great. We can't even see any imperfection. The repair work was perfect.
Again Thank You So Much. Tony Thank You so much for keeping us updated on our car.
They did an excellent job repairing my car. Everyone was very nice and professinal.
Everyone was personable and professional.
They did a great job. And I can't tell you how much I enjoyed the daily text messages about the progress of the work being done. Made my days!
They did an outstanding job good customer service
Friendly and did the work in a timely manner. Aldo Mark the service writer really knew what he was doing.
Vehicle Make : Volkswagen
My car was fixed quick and it was ready for me exactly when they said it would be. They kept me in the loop the whole time. I'm very pleased.
Kept us updated the entire time. Great service
It was great getting daily txt messages on the progress of my car
Very nice people that work there. Kept me up to date. Would deal with them again.
I liked the communication of keeping me up to date on my repairs on a day to day basis. I also like that my vehicle was finished ahead of time and all of the employees were wonderful and friendly.
Everyone was friendly. I felt like I was informed every step of the way.
I was kept informed of the progress.
The staff did a great job. Every person was courteous and responsive to my concerns. My car was repaired and I especially appreciated the updates. Thank you for your great work.
Very thourou, fast, and courteous.
Doug was very helpful during the process. Thank you
I'm satisfied,job well done,thanks Mark!!!
Very professional ...would definitely recommend you to friends & family.
Awesome help and understanding with me being at the mercy of the company paying for the damage to my car. No hidden fees and done on time!! And more importantly my car looks better than before!! Thank you all!!
up dates on the progress of my repair was great, out come was what I expected. fast service, great garentee
car was ready l day earlier than I expected and
the interior had even been cleaned -- all looked
very good -- completely satisfied...
thanks Joe Nancy R
I was pleasantly surprised when service king cleaned the inside of my car thank you!
I have had several transactions with the company but a different branch. After each repair my cars look immaculately clean. Even after an accident it feels so good to see it again looking brand new. My first transaction with this branch and I am dismayed to see my car all dingy. Good work on repair though but it is the extra plus from other branch that is why I was confident to refer 5 customers to them. I don't feel like referring customers to where I am not satisfied.
Great experience! Loved the constant communication, updates, and sticking to the deadline. The repairs look great! Thank you!
The service was awesome and fast and the staff was very friendly! Thanks
Very happy. Did a great job. Would recommend your place to our friends.
It was a wonderful experience. Very nice people.
Mark and April were great. My car looks great. Everything was so easy! Thanks
Quick prompt service. Very satisfied with repair. Love the updates via text and phone, great customer service!
car care was great but the email updates which come from farmers insurance were not great. i was told by mark at car care that they have no control over these updates which farmers insurance sends out. i was given misinformation that kept extending out the completion date....from fri, to mon , to tues. so on thurs. i went in to exchange out the rental car (didn't like the one i had) because i thought i was going to have it until tues. i did this at 1030am and when i got home i received an email at 1150am that my car was done! it was great to have my car back early but i wasted time changing out the rental. there needs to be better communication between farmers insurance and car care collision. not sure how it works with other insurance companies. time is valuable and no one likes to waste it!