Too Many issues to discuss here
Great work on my car but KC Clarke needs to be honest when contacting car insurance about completion time. I have log of texts stating my car was bear completion. I called Clarke after that, he did not call me. Car was ready then Thursday a week later than Clarke told USAA. My rental is in dispute because of this discrepancy.
I appreciate being kept up to date on the progress of the status of my vehicle repair. I appreciate Kirk going above & beyond the norm to help me with a few minor issues.
All contacts were very friendly, professional, and timely.
Thank you to everyone at Regal! Everyone was amazing!
Everyone that I came in contact with was extremely nice and professional. The team went above and beyond my expectations.
Multiple problems. We have called and complained- at first one problem was rectified and we were compensated. When problem happened again all we got was an apology. I don't want an apology for an hour of wasted time.
Communication at the end was nonexistent which was the exact opposite of what happened at the beginning.
We credit Misty as one of the best liason and "face of the business" people you could have. She made the repairs an easy evolution fo us. Give that lady a raise.
Already discussed this with Kurt. Final quality control missed a couple of minor items . Didn't affect the overall job results, but raised some questions about the rest of the work. However, from what I can see and how the vehicle feels on the road, I believe the job was done well.
I appreciate the staff keeping in touch on the progress.
The work done appears to be good & the car was clean when I picked it up.
Regal is a well run dealership with good & courteous staff.
Your asking me and I don't have my truck back.
Were Misty and Kirk awesome? "Sal says Yes" ????
Not sure who is doing your body work and paint but they sure know there business. My car very professionally completed. Great job.
Never had phone calls or text about updates. Always had to call and inquire on my own.
Misty is great! She kept me informed all along the process and the work was completed on time.