THE TRUE WAY
Our work strives at "quality" service done right the first time. We define this as "anything that satisfies our customer". The focus is to understand our customers specific needs, then work to deliver that, not some generic notion of what a customer might find attractive, but what they actually desire from the experience. Secondly, we define execution of quality as "doing the job exactly right on the first attempt". This means making no mistakes along the way. Not getting it right after a couple of re-do's, but being thoughtful about needs and work upfront to ensure every move we make is the right one. Net result … a repair and experience that is faster, better and less expensive than our competition.
Our attempt: to flow work uninterrupted, step to step from inception to completion. This discipline to "not reverse work" forces you to solve problems that keep cars from returning to customers with quality. The result, faster repairs with higher quality at a lower cost.
"True" has a significant meaning to our people. First, as in "straight and True"or to produce work aimed at perfection. Secondly, as in "True Blue" or the loyalty we share with our customers and towards each other. Thirdly, as in "True North" or our long term objective to create mutual long term prosperity for our people, our partners, our customers and the communities we serve.