Great job, Felipe was very courteous and attentive to details! I will recommend your firm if the need arises.
Lone Star went above and beyond my expectations - very professional!
The agents were very courteous and handled matters quickly. Felipe helped me and did a great job. Thank you for great service!
I appreciated the ongoing updates and the fact that the working condition of all items affected by the repair were checked before it was turned over to us.
They never called me...I had to take the initiative to call and follow up with when the parts were there, when they were painted, when I could bring my car in for the bumper replacement...if I didn't call, not sure how long I would have been waiting.
Updates that repairs would be delayed would have been nice. I had to call each day to inquire about its status.
The body repair work was completed on time and my car looks great! Many thanks to Bobby and all who work there to get my car repaired so well and so quickly!
Excellent customer service! Will recommend.
I talked to Bobby about the scratch on the right front deflector. I will bring the car back in for that work at a later date. Hopefully, it can be done from one day to the next.
The repair on the rear bumper looks good.
My pick up date was extended three times. Bobby and Fernando explained that it was BMW of S.A. was slow on the parts
Always choose Lone Star for excellent service and repairs!!!
I got a call 3 times to let me know my car was ready when I was not even able to turn on my car. They never told me this was a problem. I had to leave work 3 times to gp get my car. The first time i went to pick up my car I noticed that the condensor was not replaced like the estimate said. I cant' believe that the mechanic said my car was ready when they did not even check the condensor. Lone star did not even clean my car. I would not recommend this place at all. They cannot be trusted.
Fernando and team were great! Definitely will not go anywhere else from here on out!
Vehicle Make : Volkswagen
The staff was very friendly and very professional. The work was done quickly and the quality was top notch.
Being kept up to date by Fernando on a daily basis was fantastic and comforting.
I dealt directly with Fernando and he was terrific. He answered all my questions, he was also very personable. My car was completed by the date originally given and I received status emails daily. When I picked my car up all the repairs were good and the car was cleaned inside and out which was a very nice surprise. I would definitely take my car back there if I needed any more work.
We have used Lone Star several times in the past and value their exceptional service and professional quality. We continue to refer others as we can!
Fernando was great to work with. Appreciate how clean my car is
Vehicle Make : Volkswagen
First time to do business with you all. VERY impressed with you. Fernando was wonderful!!!
Very pleased with great repair on my Lexus, "Ruby". Fernando did a good job communicating during the process. Although the car was not complete when I came to pick up, (wheel was not fixed & the door needed adjustment), these repairs were done within one day. It was very convenient to be able to leave Enterprise rental on premises. Thank You, Lone Star!