Everyone made everything very easy and stress free, from start to finish.
I was under the impression that the 1st appointment was to drop off the car for work, not just for the estimate. Luckily there was a mix up with my Enterprise rental reservation, so they weren’t waiting for me at this appointment.
When I dropped off my car for work, I was not provided an estimated date of completion.
I only received the initial text, a personalized text that car completion is pushed back one day, confirmation of car pickup and survey requests. I never got process updates as I was informed I would receive, including when the car would be ready.
I had to call the office to find out the expected completion date.
On the morning of the completion date, I was informed that I would receive a call in the afternoon by ****:30-2 pm to provide the exact time car will ready for pickup. I didn’t receive a call and I had to call the office to confirm car will be ready and at what time.
I would not recommend Aureus Auto Body due to the low level of communication and lack of follow through when told to expect a call from the office.
Kept in contact with me very well and let me know how everything is going everything looks really good
Very timely repair! Nice job
Very professional crew. Repairs were done quickly and looks better than new!
They took a week to replace the black material keeping the side view mirror to the car and I can see it peeling off not 24 hours after getting the car back. I would have them do it again if I didn't think it would take another week.
2nd time I needed a repair.
Friendly, professional, and a job well done.
Great service. Car looks great. Thank you.
Vehicle Make : Mercedes Benz
Initial work had to be redone after I inspected the car.
Josh was very good at handling the second repair
Had to pay 200 for extended rental car
Was told vehicle would be done today,no phone call,stopped by to find vehicle was done. Would have been without a car over weekend if I didnt stop by.
Interior was not addressed as discussed
Pleased with paint work
The best part of this experience was the rental car
I was not informed or asked about used parts being put on my car. Also, I was told my car would be done and made arrangements to work from home so that pick-up by 5pm would be feasible and then the car wasn’t finished that day. I ended up having to pay for a rental for another weekend and having to make a second set of arrangements for picking up my car.
Car was filthy
Missing front mats
Still notice a dent
They had my car for a month and the repairs were not done well. I will be bringing rhe car back for them to fix.
Thrilled with their repairs to my car. Looks brand new.
My car looks great and the job was completely in less time than I expected.
Excellent service and work!
Great service! Awesome staff!
Great service and great communication through the process
The paint job was nicely done,along with the detail of the vehicle .everything was done very professional.
The work was done in s timely manner and my car looks great. Thank you for the great service.