Lance was professional, timely, and easy to communicate and reach by phone.
I was never called with an update on how my car was progressing. I always had to call and initiate the coversation. If the estimator that was assigned to me was busy, I was told I would receive a call back and it only happened once out of the many times I called. Not to mention the service took over a month to complete. It never felt like my car was a priority for the repair facility. I took it to the Toyota Certified Collision Center because I thought I would receive the same service as your service facility on Iron Point Road. I'm disappointed that I did not.
Jimmy - my collision service rep was fabulous.
Lance is great! I had wonderful customer service from him and his team! I'm so glad I bought my car at Folsom Toyota!
The staff is phenomenal. So friendly and took care of me in my time of need I would and will recommend them to everyone I know. I don't take my car anywhere else. I get it serviced here. Bought it here. And if I need body work will get that done here from now on. Can't say enough about my satisfaction
Service was satisfactory, personnel were professional and friendly. There was a flaw in the paint repair on the rear right bumper which arrangement is already agreed on to be corrected.
Very kind and considerate. The job was done ahead of schedule and we received prompt notification.
Very friendly and easy to work with thank you for making my car beautiful like the day I bought it
The people at Toyota were all courteous and professional They were on top of letting me know what was going on with my truck. I was very busy leased with what they did. Thank you Folsom lake Toyota Collison center.
I was beyond satisfied with the work. Your ****(s) are terrific! And your staff is very nice and great customer service.
Excellent service. Lance was great. Should be able to return rental at the collision shop though. Thank tou
I arrived at noon on saturday to pick up my car. I told both the repairman and the receptionist that i was going go pick up my car that day. I didnt get any call to say that they were leaving early. It was my mothers birthday and i planned on taking her out for lunch that day. The sales manager tried to help by calling the guy in charge of the shop. It took two hours for him to even get in touch with him. The only positive part of this experience is that i got my car back. Highly dissatisfied with customer service.
None needed. Everything went well for me!
Everyone was very nice and let me know what they did to the car and kept me updated on the car while it was in the shop. I'm 100% satisfied thanks for the great experience
Outstanding customer service. Repair was completed as soon as they received AAA approval. We are very happy with Toyota and would recommend this collision center.
We were very well taken care of. Car looked like new. Jim was very professional and at the same time, really nice. Would highly recommend your business. THANKS!
Good experience with the entire process. (Although I hope I don't have to visit for repairs again:)
Very friendly and do a great job!
The best part of my experience with your company was James, my consultant. He kept me informed, was personable and professional. I would recommend Foldom lake Toyota collision to anyone who asks. These days, customer service seems like an empty phrase, but James makes the phrase have meaning.
Jo Anne Breese
By the way, I have never given anyone this praise.
Jimmy did a very nice job. Thank you.
Rick (manager) was extremely helpful coordinating with my insurance company and taking me to Hertz to rent a car. Lance headed up the excellent repairs and answered all of our questions when we picked the car up. Rick and Lance kept in touch. I appreciate Toyota used all new parts in the repair work. Excellent job! Thank you.
Lance Wright was my service adviser.He under promised and over delivered. I asked for the vehicle to be done in time for my daughters graduation and to my surprise he delivered.Outstanding communication skills and a perfect repair. Thank you
Excellent service starting from the staff who greets you at the door ,the repair team .We were very happy with the results.
They did a great job. They were able to reuse parts which saved me money, and still made my truck look good. I would definitely recommend this place to anyone of my friends that own Toyotas.
Nice to get text message updates throughout repair process. Repairs were done greatly.
Quality repair, friendly people, professional advise
Fixed the damage and dealt with the insurance company for me. Very satisfied with the service.
Great job! Thank you very much especially to James Glass!!!
Thank you for being easy to work with and for doing a good jib.
Under promise and over delivered! Our truck actually looks better than new! Thank you for a great job!
Jim was great. Glad to see that he took pride to make sure my car was perfect before I picked it up. Thanks again Ken
James Glass delivered exactly what he promised. He is a professional and a trusted person in a business that honest people are far and few in between. Thank you. I'm glad I chose Folsom Toyota to repair my truck.
Very helpful from the minute I had my car towed there to the last minute I picked it up.
Excellent quality work by Jimmy and team! Great experience.
Fantastic job James Glass did a great job keeping me informed and everything was done to perfection and timely.
Repaired my car quickly and did a very through job. We were very satisfied the staff was very cooperative and made it easy for me with the rental and repair
James Glass was my service adviser. He kept me informed along the way and was always reassuring. I'd rather not have any reasons to go see the Collision Center again - but should I ever need one again, Folsom Lake Toyota would be my first choice. I can highly recommend them for their job well done.
Folks at the body shop are very professional, courteous and helpful.
The entire team at Folsom Lake Toyota Collision were just great. I was always greeted with a smile, and all three staff in the office were quick to help me with everything I needed. I got my car back very quickly, and everything looks great. The whole process was quick and painless. Thank you!!
The repair looks great and you got it done early.
Jimmy was great! He knows his stuff and is a pleasure to work with. My husband and I waited for the rental car agency to pick us up, when the staff saw that we had been waiting to long they made it a point to drive us over themselves. I wish I could remember his name but I can't thank him enough!
The work looks great! Great customer service!
Just received my car so still haven't had time to fully go over my car and the minute details of the repairs. Customer service and turn around time was good though.
Your staff at the FL Toyota Collision office measured up to the High Standard Plus Service performance I have come to expect from your FL Toyota company. From Rick to Kara and to Lance, each was very professional and congenial as they worked with me to have my Camry repaired. And as always, my Camry still performs as if it were a new car; I sure did miss it for those few days it was being repaired.