I appreciated Lance Wright’s professional assistance from the beginning to end of my vehicle repair. He was accommodating with the initial estimate, revised estimate and working with my insurance company/adjuster. His explanations of the anticipated and actual needed repairs were thorough and helpful. Lance regularly kept me informed as to the status of my vehicle repair and estimated completion date/time, which was helpful when coordinating my schedule and anticipated rental car usage.
Great service and perfect handling with the insurance, very satisfied
Jimmy Glass was amazing! Dealing with the insurance company wasn't easy, but Jimmy and everyone at Folsom Lake Toyota, have been wonderful to deal with!
It was great got my highlander back when promised looks like new thanks Folsom Toyota
Great customer service and my car looks good as new!
Very satisfied with the service that was done to the vehicle. Also loved the way the made it possible to take in the vehicle for an estimate the same day I called which worked perfectly because I have a horrible work schedule and it’s not so flexible. Customer service was perfect. Thank you for the great job...
Car repair turned out well but, my phone calls weren’t returned, I felt lance didn’t follow through. Your suppose to be open on Saturday until noon but... no one answered the phone.
Jimmy Glass was an excellent advisor, very helpful and knowledgeable. Very friendly, customer oriented person ????
Thank you for all your hard work....My 4Runner looks new again !
Rick the manager is absolutely amazing and helped me out when I needed it most. I will tell everyone I know to bring their Toyotas to you for repairs!
I had an issue with my insurance and had to pay out of pocket for the total repair. Rick was able to help me cut some of the cost and took the time to explain my estimate and show me the damage to my car. I appreciate all that he did. Thank you.
Amazing and speedy i appreciate there help to get me back on the road
Jimmy was awesome. He kept me updated during the whole process. And when I picked my car up, for a brief moment, I thought he painted my whole car!!! It was so shiny. Beautiful customer service AND beautiful work. Thanks Jimmy & Toyota!
No one tried to push me into any decision. Lance explained options & costs clearly& moved quickly on my decision. Great service throughout.
I do wish there were about four + designated parking spaces labeled specifically for Collision DEPT. customers.
Jimmy was a pleasure to work with and was very friendly and professional. Made everything easy for me.
Fantastic job. So far, so good.
I really appreciate your timely service and return of my truck cleaner than it was when I brought it in.
Jimmy he was very friendly person and best
customer service. Thanks
No further action is necessary. My only complaint was a lack of proactive communication (I generally had to keep calling for status updates). The representatives were professional and pleasant to work with though, and the body work was done well.
Jim Glass supported me through the process of getting my car fixed. He was a great help. I had difficulties with my insurance company and he handled everything for me, made sure my car got fixed and everything got approved. I appreciate all his hard work. He also let in contact with me every step of the way.