I have a 2015 Black Mustang, when I dropped it off for repairs the mustang emblem was black as I purchased it that way from Jim Tidwell. When I picked it up it was silver. I asked the employee that checked me out why it wasn't painted, she stated that it was due to not being able to put a warranty on it. I asked her why that wasn't communicated to me and she said that she will call me later with an answer. I am highly upset that I wasn't notified so I can make the decision on the emblem being painted or not due to warranty. This is a huge inconvenience.
Not satisfied at all with customer service. And also they didn’t do everything they quoted for.
Keith and Susan were very pleasant and easy to work with. Many thanks!
What started off on a rocky road, ended in a very pleasant way. Thank you to all!
Excellent service, beautiful repair, fast turn around...what's not to love?!
FOUND NICKS AND SCRATCHES ON TRUCK THAT WERE NOT THERE WHEN I DROPED IT OFF. RUNNING BOARD WAS NOT REPAIRED.
Your people are the VERY BEST so helpful in every
I wouldn't have an accident just to get my car repaired, but you can bet your bottom dollar if there is an accident my first call will be Tidwell Ford collision Dept.
Keith the manager was very kind, professional and kept us updated at every corner. I have never seen such a commited group of mechanics that inform the customer on going. Im beyond impressed and pleased with our experience.
The estimator was extremely professional and helpful. He has kept us informed throughout the process and I am very pleased with the service he has provided.
As always the collision center does excellent work. From the minute you walk into office you are treated as family. I would never take my vehicle anywhere else.
Not yet. I was told to come and get my truck and there was a bad scratch on the driver door window on a repair from used window from another truck. Now I took it but have to wait till they get another window and take it back again. You would think this would have been seen. I saw it right away.
The work that was performed was fantastic. However, I could have ordered a hand made car from China and it would have arrived earlier.
The good news is that State Farm was paying the rental car bill. I came in and had you PRE ORDER all the parts that you needed. Then once you had all the parts, I brought the car in for repair. AFTER YOU ORDERED ALL THE PARTS IT TOOK **** DAY SHORT OF A MONTH TO REPAIR! OMG guys, Are you kidding me. A Month!
Thanks to everyone at Jim Tidwell! Great experience!!
Jim Tidwell's collision always does an excellent job. The people are very friendly and easy to work with and the communication is great. I appreciate getting e-mail updates from both the company and Keith.
More importantly they do exceptional work on both the repairs and the paint. Its like there was never any damage.
I would highly recommend this shop!
At the time we picked up our Ford F-150 from Jim Tidwell Collision Service following repair, my husband noted 3 small nicks on driver's door which were not on the vehicle door when we dropped the vehicle off for repair. Mr. McNeal acknowledged, and we will make appointment to bring vehicle in next week. It was disconcerting to me, because, as I dropped off rental from Enterprise, another customer was renting another vehicle because his vehicle had been damaged during repair. I am hoping that Jim Tidwell will provide vehicle rental while our vehicle is undergoing the new repair. Beth Stover
I was kept informed about what was going on with my truck! Employees were very helpful and friendly. Thank y'all so much! Great service!
Keith McNeal was great to work with! He was very
helpful and patient even though our insurance was
not fun to work with. I appreciated his help and
The constant communication was greatly appreciated.
Great body work. However, onboard outdoor temp reads -17 and the heater is blasting plus the right headlamp now is not working. I will be back tomorrow! I know these are minor but didn't exist before I dropped the car off. See you soon!