Jorge was very professional. He kept me informed about my car and always responded back to my questions. Car looks good, too.
Yancy did a great job explaining everything and keeping me up to date during the entire process. Extremely professional and knowledgeable. I would recommend others to use your services.
Jorge(collision) and David(service) provided amazing service! I left feeling extremely satisfied.
Jorge was great. His estimate was right on target and the repairs were done on schedule. Thanks!
Yancy did a great job keeping in touch with me and followed through on everything she said she would do. Her estimate was accurate too. My headlights were made to look almost new again, which was a pleasant surprise. My car was returned freshly washed, inside and out. I am very pleased.
First of all I’m very satisfied with the service specially eduardo, his so nice, very helpful and everything detailed. Only things I’m not satisfied the color wasn’t much you can tell the big difference...
Jorge has Excellent customer service skills! I would use your services again solely based on his professionalism.
Yancy is the best!she kept me with updates on the status of my repairs for my vehicle
Very good service. Earlier than estimated.
Sterling Mccall Collision of Houston Replied:
I want to especially express my appreciation and thanks to Eduardo. His honesty and sincerity impressed me quite much. I found a negative online post about him, so asked him about it. He didn't hide it, instead he explained to me why that customer got upset and how all his colleagues tried to help her. I totally understood his challenges in dealing with difficult customers. And he greeted me with all kindness and brought me to other departments when I asked for the help which is not his scope of work. I will certainly come back if my car has problems again (hope not). Thank you again! Ms Xu
Great job,car looks beautiful
Jorge was an excellent representative who was communicative and straightforward. I would not hesitate to recommend him or SM Ford to anyone.
Eduardo!!!!! Was the MAN!!!! He explained to me the process of getting my vehicle repaired through the other parties insurance and then explained what needed to be done next. Even though he was going on vacation the next day, my vehicle was still done in a timely manner!! There was not a lot of damage to my car, but my little girl looks great again!! Thanks Eduardo and John!!!
Two thumbs up!! ????????????????
This was the second time we had to bring our XT5 to Sterling McCall for collision repair. Each time Yancy took excellent care of us.
I was treated great.jorge was the best.
Very good customer service and the quality of bodywork they did to my car was awesome!
Yancy is wonderful to work with!
I had a horrible experience with the service center but when yancy and the collision team took over it was fantastic service!! Yancy should train the service team about customer service and communicating with customers in general. I will most definitely use the collision center at Sterling McCall but with never use the service center again.