Took way too long to fix the repair
The customer service from Robert Sierra and Daniel was great. My truck was in and out in only one day to repair the hail damage.
Robert was all over the project and a pleasure to work with. I will recommend him to anyone!
Robert has great customer service and was very helpful with the whole process. He did an amazing job!
Robert was excellent from the time I walked in the door for an appraisal on my damage up until I drove off. His knowledge and calmness in such a hectic situation for me was well appreciated and made the process a breeze.
Priscilla's professionalism was great and she made sure I was okay during an intense call to my insurance company about a mistake they made. She also was able to effectively serve other customers successfully while multi-tasking, which isn't seen much in any auto industry these days.
The repair to my altima is immaculate as well which I expected by seeing that earth collision proudly displays they are certified to repair nissans and 5 to 6 other car brands. My paint job matches the rest of my vehicle and it looks as if nothing ever happened. I was proud to drive my damage free vehicle again and will also refer any friends and family to earth collision.
Thank you so much Robert and Priscilla!
Robert went above and beyond taking care of us and our car ! He was absolutely professional and very personable! It's very refreshing to know that there are still professional people that care about the people they are helping !
I appreciated the communication on the progress of my repairs. Also the extra special touch of cleaning my car inside & out. There does seem to be some air bubbles in the sticker on the bumper but I'll keep an eye on it over the next few days to see if they work their way out.
There was very smooth coordination between nationwide insurance, Earth Collison and enterprise leasing. It was efficient and fluid
Robert and Todd did a fantastic job on the car repair. I would give 5 stars to both of them.
Thank you! The whole team was fantastic. Highly recommend you!
The best service I have ever experienced.
Richard was great! My car looks perfect!
Well done! !! Many thanks.
Robert was amazing from beginning to end. Made the process very seamless and simple. Really appreciate the personal touch he gave us during this experience.
Thank you so much Earth Collision! I was very pleased with the repair job. Two thumbs up!!
Great job in calling us and keeping us updated. You should consider changing your automated system, it kept emailing me the incorrect dates for delivery. Fortunately the calls kept us up to speed and our car was delivered early. Great process.
It was a very good experience!
I was told my car would be ready Monday at 4 pm. I received no communication on Monday and didn't get a phone call Tuesday after leaving a voicemail. It took phone calls from my father and insurance adjuster to get my car finished at a time when I would be able to pick it up
Staff was very polite and helpful. My car looks amazing,! It was a truly well done job.
Very fast and professional service.
Robert was 100% professional and willing to do whatever it took to make a painful mistake into a painless repair! He worked around my hectic schedule to save me time and money from having to rent a car for a week! Everyone there was very friendly and lived up to their promises. Hopefully I don't have to return due to an accident but would definitely recommend this place to anyone in need of repair!
Everyone at Earth Motors was very nice. Got my car in and fixed it promptly. Thank you!!
It was such a nice surprise to see that it was vacuumed and cleaned when I got into the car to leave! That really made my day.
Robert was very professional and I'm very satisfied of the work !
Great service and great car repair.
The quality of the work was excellent in every way and the level of service was outstanding. Robert Sierra made it so easy by having my car picked up at my house while I was on vacation and communicating the progress to me all through the process. I'm am so glad I went with Earth and not the dealer. Thanks to the whole team at Earth!!
George is awesome! I would recommend him to anyone! Thank you all for your prompt and courteous service.
Very professional and friendly atmosphere!!
Thank you again!
We were very happy with our service, but we were told the car would be ready on 2/27 at 4:00. Later we realized that you were closed then since it was Saturday. However, we were still impressed with your company's service. Greg was awesome.
I was surprised at how fast the repairs were completed. My truck was cleaned inside and out and it really shines. They also made the rental return process easier. My service advisor, Robert Sierra, was very personable and made the entire experience pleasant and stress free.
STAFF WAS VERY PROFESSIONAL AND HELPFUL, ROBERT SIERRA, VERY REPECTFUL MAN, AND A PEOPLE PERSON, LOVED WORKING WITH HIM, THIS IS MY SECOND REPAIR THERE, AND I WOULD REFER FAMILY AND FRIENDS
Great service and everyone was extremely professional and friendly. Will definitely be returning if I need services in the future. The only thing I did not like was that my battery cover in my trunk was not put back on properly and just left very messy. Need to make sure your service techs are tending to all the details and buttoning up all details properly before the car is returned. Thanks!
I would have said YES, had it not been for many delays. Greg was a fantastic representative, and the job seems to have been done well (only time will tell). It took close to 6 weeks to get it done...and more than 2 weeks from the initial date I was given, and because of that...the rental ended up being more than 30 days. Fortunately, I got insurance to cover it, but if I had to pay for the extra days? It would have cost me another 500.
Robert was very professional andhelpful. I appreciated the text message updates. The repair looks great! Thanks
Robert was so good and caring during the stressful time of having our car stolen. He made sure it was restored to like new. Much appreciated. The young lady in the reception area was also very pleasant and on top of things. Best experience ever with car repairs.
When I brought my car in. Everyone was too busy to take the time to look at my car with me. I felt like they were not interested since I didn't drive a BMW or Mercedes they were on interested. During the repair process I did not receive one phone call. I had to call to find out if my car was ready . This was the worst customer service I have ever had.
Had very little personal contact. Only texts. Did a good job on my vehicle. Thank you.
Excellent service and excellent work.
Robert was great! The car looks like new!!
Vehicle Make : Volkswagen
Robert Sierra walked us through the process from start to finish, was exceptional and professional in his dealings with us, giving us updates along the way. In the end, our 2011 VW Jetta was delivered in outstanding condition, and we were most satified with the service we received. Robert is a tremendous asset to your company! We will be recommending your collision center to all our family and friends. Thank you very much!!
Exceeded my highest expectations. Thanks for a great job.
I am very satisfied with not only with the quality of work but also with the interaction with everyone from top to bottom. Special thanks to Will for taking the time to go over each step and also for tour of the facility. Hats of to the entire team. Much appreciated!
Paint work missed some obvious areas. I would not recommend this company for restoring vehicles to their pre-collision appearance.
Thank you for taking my vehicle and doing the repairs. I appreciate your team and time. A job well done!!
Thanks again Sheila Lyons
Robert Sierra was very courteous, professional, and accommodating. The workmanship on the car was excellent as well. Rental car coordination was made easy (which was a huge plus.) GREAT JOB!