Never really know what is the status of your car being repaired . Very disappointing, there are always excuses for delays. So frustrating, not sure I would recommend.
Steve was great, and the car was repaired ahead of schedule. Thank you!
Vehicle Make : Mercedes Benz
The service experience was good but once in my car I realized that none of the rear bulbs on the side where the incident occured were replaced. And on the driver side, the button that lets my window down had been scratched and the covering was peeled off. This was not the case prior to bringing my car in.
Superior customer service!
Superior work and professionalism! Thank you!
Your team kept me informed about the car repair procedure, the time line was
accurate. All personnel were friendly and professional. My car was returned to me like new. An excellent experience at every turn . Should anyone I know need the services of your business it will be my pleasure to highly recommend your company.
The professionalism and communication skills of Steve Pettit were exemplary. He was quick to respond anytime I had questions. Superb!
Steve stayed in touch with me during the process. He let me know that it would be long but that he was available if I needed more detail throughout. I appreciate the strong level of service.
Service and followup during repairs was great. Took a little longer than expected. Will have do to follow-up repair and replacement of grill assembly as part was to be ordered. Should be able to complete this in the next week to 10 days.
Johnathan was a pleasure to work with at Ecr. Timely Keep me informed along the way. Steve was a great backup
I appreciated my updates from Steve.
I felt as if I was promised more updates than I got and when the car was supposedly ready the first time, until I mentioned it the clear coat was forgotten. Had I not mentioned it I would have come down to pick up my car that was not finished. I have my car now and am happy with it but felt there could be improvement on communication and the details.
The chrysler 200 still isn't shifting gears properly. And evidently some scratches on the left rear bumper cap happened while in yoir possesssion. They were not there before.
Start to finish, everything went smoothly. And the best part my car lookes brand new and was detailed when I picked it up! Thanks To Matt and his team