Thanks and an10 out of 10.
They did a fantastic job!
Whole staff was great! Through out the process Kashia was extremely informative and kept me updated as my vehicle moved through the necessary repairs. Will definitely come back to use your services over other repair shops if I am ever in a similar situation! Thank you staff for being ready to help and having a positive attitude every time we spoke.
I loved the text messages to keep me updated on the cars progress. Nikki was great!
Great job explaining the process and keeping me updated with the whole process while you had my car
Staff (Nikki) was kind and professional. However, there were a lot of things I was unhappy about. It took too long to get the estimate. It seemed like there was significant delay in communications between State Farm and caliber collision. Took to long to complete repairs. This caused me to exhaust my rental benefits and I was left without a car for over two weeks. Since I drive as part of my job, this was a major financial burden and inconvenience. The car was initially promised to be ready on Friday 4/14, then had to be delayed at the last minute another week to Friday 4/21. It was explained to me why, but it sounded like an error was the root cause. I was told it would be ready in the afternoon, then received a phone call at 5:17 pm telling me it was ready, when the shop closes at 5:30. That left me with inadequate time to pick it up and another few days being without a car. I was hopeful that at least the car would be detailed when it was returned, but it was not. Just a disappointment overall.
While having your car repaired is never a pleasant experience, I must say that the staff at Caliber was exceedingly helpful in managing the process with a minimum of inconvenience for me. I appreciated their courtesy, their efficiency and the way in which I was kept informed about progress of the work.
Texting updates were nice and staff very nice and friendly. Highly recommend for future use.
Will recommend you to my friends.
I love the fact they kept me informed daily on the status of the car. Great customer service!
Thank you for a great repair job!
Everyone was friendly and courteous. The repair was completed before the estimated time. Car looks and runs great. If I ever need collision repair work again I would trust Caliber. Well done. Thanks much.
Kesha and the gang were awesome
10/10 service as usual! Thanks for the great work and fabulous staff!
This is the second time that I have had my Lincoln repaired by Calibur and I have been totally satisfied each time. Your customer service is excellent and my car looked like new after you had worked your "magic" on it. Thank you for your outstanding service. Mildred R
Did a great job in a timely manner
Very kind , update informations are great.
Repairing job is perfect
repair work completed on time with excellent service & support keeping me notified re progress - thanks!!
I had an excellent experience with Caliber Collisions. The repairs to my car were completed on time, and I received several status updates throughout the process. Everyone I worked with at Caliber Collisions was professional and kind, and I will highly recommend your shop to anyone looking for repair work.
Staff was very professional and repair was well done.
Very professional team! Thank you for your service!
Very happy with service and quality of repairs. Keisha was terrific!
Everyone was very professional and friendly.
Overall, a great experience. A well-considered, written cost estimate; courtesy on the phone and in person; well-done repairs that beat the time estimate and came in lower than the cost estimate. Keep up the great work!
The repair to our Toyota looked amazing. As we drove it the first time making a left turn , I noticed the left signal clicker blinking fast on the dash and thinking that's not quite right. We discovered there was no bulb in the left rear tail light, forgotten during re-assembly! A phone call to the office and a return trip, it was replaced immediately. Thank you CC.
Friendly,knowledgeable,informative, communicated throughout repair. I have and will continue to recommend your services to others.
Thanks for getting my Jeep back to me so quickly! I was super annoyed that my doors were damaged by someone and I anticipated a huge headache getting it all fixed, but I was pleasantly surprised by you all. Hopefully I won't be back for any major damage, but I may be back for minor repairs soon... and I will be sure to recommend you!
I loved the daily emails that kept me informed. Thank you! I do wish the work didn't have to be scheduled 4-5 weeks out, but I see that you are a busy body shop.
My car looks good....when it stops raining, I'll get a better look.
Thanks for the good work.
Everyone I dealt with at Caliber was terrific. From the moment I made the initial call to them until the moment I drove away with my repaired vehicle, I was super impressed. Will definitely recommend Caliber to anyone and everyone.
Kisha Fleming was a pleasure to work with...very knowledgeable and great customer service. I couldn't be happier.
Put the body panels back together better than Toyota did from the factory. Paint work looks just like the factory job. Have used Caliber in the past (was ACT at the time) and came back when I had the chance because of the quality of work.
The car looks like new (which it is). Everyone was very professional & helpful.
Great job! Car looks beautiful. Associates were very responsive.
Kept me informed all along the way and very professional.
Erica was great to work with. I appreciate the communication and getting the car done early. I also appreciate the manager getting my HOV sticker off the bumper.
The true test of workmanship is to ask this question a few weeks after the repair. This would allow the customer to more thoroughly test his vehicle.
I was very please with the repair of my car. Kasha could not have been any kinder...she deserves a GOLD star! I picked up the car today four days earlier than promised which was great! I will be a walking advertisement for Caliber! I'm so happy USAA directed my there. Thank you again for ALL your help and service...an added bonus is the fresh popcorn...my weakness! :)
I was completely impressed with the level of communication I received. I was up to date the entire time about the status of my car.
The work seemed to be done well but I just got the car back yesterday. The people were all very friendly. The only thing is, I asked a couple of times to for an estimate for some extra work to be done and I never received it. Part of the work was done which I paid for but I did not have the option to have the other work done because of no estimate.
Very good, courteous service.
Amazing job I really appreciate all you guys do
staff provided excellent communication and so far work looks great.
Very professional job. Completed ahead of schedule and looks like new! Couldn't be more pleased.
Caliber Collision showed amazing customer service throughout the process of repairing my Jeep. Nothing but high praises from me!
I really loved the daily updates. I especially liked the email telling me that my Hinda was happy there. I thought the daily emails were a great touch. Great customer service.
Great job and great communication on when my car would be done. Thank you especially to Nicole who was very professional - give her a big raise!
They kept me updated and we're super nice. They did a great job.
Being a first time client with calliver collisions, I was very pleased with the services that were provided to me. I had been rear ended and used calliber collisions auto services due to the recommendation of the other guys insurance policy. The Staff was extremely nice and helpful while also letting me know of the progress/status of my car, every step of the way! They even set up a ride for me too and from enterprise car rentals. Overall very pleased with the services provided and strongly recommend them!
My experience was a great one. Your staff was all very friendly and professional. I will definitely recommend Caliber to my friends.
Caliber Collision provided the most satisfying experience I have ever had with my auto repair or servicing. Nothing compares to the customer care, reporting progress, and quality of work. My account manager was Superior many kudos to her - and the front office people were always friendly, helpful and attentive. You run a great operation with great people. It was my first experience with Caliber. I will recommend it to everyone I know who needs body work.
The associates were very helpful and professional. They made every effort to respond to inquiries, repair properly and return teh vehicle to the owner as soon as possible. When a small matter came up, they were responsive to correct it.
Great job...great people.
The staff was great, thorough, and my car was finished before the expected date! Highly recommended!
The work was well done and the communication with the auto shop was excellent. Jane
excellent work, very professional staff, thank you.
Personnel were courteous and informative in terms of explaining what needed to be done and how long it would take.
The repair has held up nicely and the staff is very knowledgeable.
white paint over spray from another car paint job on my gray vehicle.
I tried but cannot remove it
Work was done quickly and efficiently!
The entire staff was very helpful and the repairs were excellent. If I ever am in need of a car repair in the future, I know that I'll be heading to Caliber Collision
The service, the staff, the intake and outtake process, and of course, the repair to my vehicle was exemplary (professional, articulate and timely).
Caliber Collision-Annapolis did a great repair job on my Mercedes. I thoroughly appreciate their customer service practices. I was consistently emailed/texted status updates by Kisha. The car was even washed and vacuumed before I received it. I highly recommend Kisha and Caliber Collision-Annapolis!
Kisha did a great job. Very helpful and friendly. I would recommend Calibre.
Repairs were completed on schedule. I was informed throughout the process. My car looks brand new although it's a 2008.
I appreciated the email updates.
Nicole was great, Haley too. They did everything possible to make the repair of my truck easy and painless. Super professional. My truck looks awesome1 thanks for doing a great job1
Caliber made it easy and painless to get my repair. Their setup with Enterprise Rental Car, and payment arrangement with USAA insurance can't be beat. Kisha was great at keeping me updated on my car's status.
I am impressed with the thoroughness of the repair. I feel confident that all of the suspension items were properly taken care of and that the car is safe. I am also impressed with the quality and frequency of updates from Nicole and the efforts made to keep the cost down!
the caliber team was outstanding. they kept me informed throughout the process and the work looks great so far.
Although the "experience" was top notch; the final result is not what I expected. The color is not a match so now the car is two colors. I will be contacting you next week.
The experience with Caliber was outstanding. I was thinking of handling the damage without resorting to my insurance company, but after thinking it over , I called my insurance and followed their advice, for which I am very grateful. The repairs were completed on schedule and were completely satisfactory. I owe my insurance company a vote of thanks for leading me to Caliber.
Everyone, especially Kisha, was very friendly and made my inconvenience easier to deal with! Thank you!
The staff was excellent and very helpful throughout the entire process, from estimate to repair. Caliber was willing to repair some minor imperfections in the clear coat applied during the repair - making sure that I was totally satisfied. The main vehicle repair work was excellently done.
I would quickly come to Caliber for future repair needs, and I have already spread the word of their outstanding service to others.
Job well done. Kisha Flemming and all other associates were welcoming, helpful, and courteous. Kisha even had my car washed again because of all the pollen on it which was not expected by me.
Outstanding customer service! The front office ladies are the best, Nicole and Haley!
Fantastic service and quality work!!!
Vehicle Make : Volkswagen
Great work! Will def recommend
The text message updates were good for keeping me informed. Car was delivered way before promised and looked good. Thank you, Kisha
Quick and friendly service. Kept me up-to-date on progress of my car's repairs. Thank you Kisha!
I've used Caliber twice this year, but will not use again after this last service. If you would like to talk call my daytime number ****-****-xxxx
Kisha is an outstanding asset to your organization and I want to be clear in that she deserves a great deal of recognition for her above and beyond customer service.
My experience from the time I contacted Caliber Collision to the time I picked up my vehicle was always pleasant and professional. This is the second time I have used Caliber for a repair on my vehicle and I am very happy and pleased with the service I received. I would recommend Caliber to anyone.
Nicole and Haley were very professional, helpful, and friendly. I got my van back in two days, which is very important to me as it is our family vehicle.
They do a great job and was done by the date promised.
Vehicle Make : Volkswagen
Not only was the work done very well by the repair crew, working with the office staff was also pleasant. They were very patient with all my questions and explained every step of the process. It greatly help put my mind at easy during the repair.
Every single person with whom we dealt at Caliber was polite, knowledgable and very friendly. Thank you for everything!
Thank you Nichole and Haley!! I would thank the techs by name but I don't know them. I appreciate the clear lines of communication and the customer service! I hope I never have to use you again, but if the need arises, this is the place!
All work finished ahead of schedule. Exceptionally pleasant staff. Informative process that kept us aware of remediation process. Overall excellent and professional experience.
Very professional personell. Customer Service was top notch! Quality workmanship! I would go back. I would tell my friends and family
You have an outstanding shop and I will recommend your shop to all ad my friends.
They were great and the repairs were top notch.
There is no need to contact us at this point. My husband and I have both expressed our disappointment of the repair not being complete.
There was more than enough time allowed for the ordering and delivery of the wheel trims. Over two weeks from the date of the estimate to the date of scheduled repair. The fact that we were told that this component of the repair was not ordered and subsequently back ordered indicates a lack of planning and a total disregard for our time as I will now have to return to ACT for this accessory to be installed.
Everyone was so friendly!!
Very helpful at all times
Very professional and courteous. Did the job quickly and made the process very easy for me
Friend & experence staff made things easy.
Professional, friendly staff. Very diligent about keeping me informed about the timeline for repair. Super job!!! Thank you.
Good communication. It took a while to complete though due to the parts repeatedly coming in damaged.
What a great experience. Totally professional
Vehicle Make : Volkswagen
Great job! Had my car there 2x this summer. You guys have amazing customer service! Thanks!
I have had many dealings with body shops during my 48 years of driving and never had I had the type of service that ACT dishes out. They were on my car as soon as they got their hands on it. They sent me timely and explicit updates via computer-I never had to call once. The only call that occurred was on the day they said it would be ready and that call was " your BMW is waiting for you." Kisha was my assigned rep and she was very thorough in her explaining what needed to be done and when it was to be completed every step of the way. Most importantly my car looked and rode as if nothing had happened. The whole experience was almost surreal- ACT isn't a 5 star auto repair place-- it is a 6 star facility!
Great people. Great work.
Loved the update via text. Staff very friendly
The customer service was excellent. My car was returned faster than expected. It was also much cleaner than when I dropped it off! As a mom of 3, my car often looks like a pigsty so it was a super nice touch that it had been vacuumed so throuroghly!
"ACT BODY SHOP" QUICK AND EXCELLENT WORK ALSO THE VERY BEST CUSTOMER SERVICE I HAVE EXPERIENCED IN A VERY VERY LONG TIME.
All business was conducted very professionally,friendly and customer oriented. I was particularly impressed with being kept up to date on repair progress. The team also exceeded my expectations by finishing the repairs well ahead of the estimated completion date. The car looks new. Very good job ACT.
i can not imagine how this could have gone any better.
ACT was extremely helpful, very curtious, kept on calling us at home on updates to the repair which was essential to us. they also do great body work, we feel safe driving our car. they went over the work done step by step, which is also very helpful.
Completely pleased from start to finish
Excellent job. Car was completed ahead of schedule.
Great customer communications. Great communication among ACT, USAA, and Enterprise. Smooth operation. Thanks.
Great experience all around! Thank you very much!!
Very professional and easy to work with. Should I need repairs in the future, I will be insisting that ACT Annapolis be used.
Everyone was awesome and went above and beyond to make sure I had a good experience.
They were very efficient and timely.
I am so pleased. The last auto shop I had to deal with left A LOT to be desired. Thank you so much for your professionalism and your solid work.
Friendly and competent staff.
Amazing customer service and would recommend you all to everyone!
First class service. Kept me informed throughout the entire servicing process. I will highly recommend ACT to other consumers.
Vehicle Make : Volkswagen
All the staff were very pleasant and professional. The work looks very good too!
I had to do the repair and pickup from long distance. ACT was very responsive and helpful to get this accomplished.
As the old line says "we met by accident".
Your service is efficient, very coordinated,
thorough and considerate....and that's just the office. The repair to my car was done expertly and more quickly than estimated. Thank you very much. Very impressive.
The repair was made correctly and in a timely manner. The people were helpful and kind and the text updates were very convenient.
I am very pleased with the communication you all kept with me. The Jeep looks great. Phone seems to work, but will try on my drive home tonight. Sirus probably needs a boost from that company, but that is to be expected. The drive home was excellent. As the weather warms up this weekend I will get a better look. All in all I am glad to have it back looking like new. Have a great day. Shaun Scallan
Wonderful experience, given the circumstances. Thanks to Nicole Chalfont and the rest of the staff for being professional and very helpful throughout the process.
Very Professional, I was blown away by how much attention your ACT staff pays to customers and how much they care about doing a great job. Your team went above and beyond what they needed to do to keep me informed during the entire process, from inspection to final delivery. Having my car detailed was an added bonus, thank you!
You guys rock! I will HIGHLY recommend ACT in the future.
Nichole and the staff were professional and cortious. I was updated on the stays of the repairs every step of the way. My car looked as good as new!
yOU KEPT ME INFORMED DAILY OF THE WORK PROGRESS. THANK YOU FOR AJOB WELL DONE RICHARD BARTLETT
I appreciate the staff being so helpful.
Outstanding in all aspects....kept us well informed of status through your repair and explained all work completed. HIGHLY recommended!!! 5 star!!!!
Everyone was really friendly and helpful. Also they kept me updated with everything that was going on with the repair.
Excellent quality; very satisfied!
Vehicle Make : Volkswagen
Excellent work and friendly employees make for a great organization. Would use them again.
Staff was friendly and easy to work with. Very helpful in answering all my questions.
It was a simple, fast, and painless process. All staff were courteous and professional.
Very professional and organized throughout whole process. Kept me well informed.
Love the texting of updates really helped me noymt worry that my car was not being attended to.
Great service, work, people. Much better than their "neighbors" would return (hopefully don't need to)
Everyone we dealt with at ACT was professional and welcoming, and the work was done as promised. Two things really impressed us:
****) I got at least three email updates on the status of the repair - without me asking first. I've never had that kind of communication from a repair shop. Really liked it.
2) The car was returned to us cleaner - both inside and out - than it was when we dropped it off. Thanks!!
Great service and wonderful repair. Could not be more pleased with the outcome.
Great service! We're always pleased with their work and everyone is very polite and professional!
Loved the text updates- staff was very courteous and professional- highly recommend !
Excellent service. 10/10 would recommend to anyone.
Nicole and Nikki were great! Willing to work with me and get my Jeep fixed!!! Great ladies and hard workers!!!!!!!!
Can't believe the Jeep was done in such a short time! The customer service is fantastic, and the work done is so quality. Will definitely go back if needed!
Was delighted with the service I received at ACT. The whole experience was a "10." Friendly customer service staff, excellent communication and updating, and completion as promised. The absolute icing on the cake was a sparking clean car at pick up time. I am very impressed by ACT and would highly recommend the company.
Very pleasant on the phone
Very helpful even cleaned my car
Please thank the team for working so quickly and professionally on my car. I appreciate their hard work. It is spick and span. Jenni
You all did a great job, thank you
Excellent service and reliability. Did an amazing job of cleaning my car. I would highly recommend ACT to anyone that requires car repairs.
The team did a great job! Professional and courteous.
Everybody was friendly and informative. I would recommend and return.
Excellent, timely, courteous service.
Great and friendly customer service and great and quick car service repair. Highly recommended.
Everyone was very welcoming and helpful! The repair process was easy (for me!) And I was kept informed perfectly! Thank you all!
Very professional service and thank you for the spotless cleaning job you did on my auto after the work was completed.
Awesome folks at C.C. really went out of their way to accommodate me. Made the entire process seemless and quick.