Service King kept me updated every step of the way. Everyone I interacted with was courteous & respectful. My car was completely restored to the way it was before it was hit and they even buffed out a minor scratch on my car aside from where it had been hit at no additional cost. Last but not least, I got my car back two days ahead of the scheduled pick up date. Thanks to all the staff at Service King for a job well done!
Very professional and timely.
Unfortunately, it's the third time in a year we've had to come here, but the staff are always outstanding!
I was extremely satisfied with the service and quality of work done by service king. Everyone was helpful and friendly, including the service writer Jenka When I brought my vehicle in I was told it would be ready on Wednesday which I was happy with. I revived a phone call Tuesday letting me know my car was ready sooner than anticipated which was a welcome surprise. I will continue to bring my business here and refer this company to all of my friends and family.
Both kaylene and Alex were ???? great
The car was very well done and beautiful THANK YOU SO MUCH
I brought Service King a scuffed up and damaged car ... I picked up a showroom quality car! The people were so involved in my happiness! I loved it
Service King is nothing but AMAZING!! They did a great job on my vehicle!! My car was nice and cleaned as well, on the outside and inside !!
I felt at ease leaving my car with Service King. Everything went smoothly and Kaitlyn was extremely helpful. Thank you guys!
Friendly and prompt staff
I really liked the way I got constant updates about my car. The work on it was really good. Thank you for your excellent work.
Jody from Santee Cuyamaca Service King was very helpful, friendly and professional. Thank you very much!
They did a great job on my car. I am very happy with the work. Jodi Young handled everything and kept me updated on the work. She was very knowledgeable and I felt comfortable and confident leaving my car in her hands.
Your service persons are friendly. My car looks perfect. The color matches. Thank you for treating my old car special. Because it is to me. Thank you.
I'm satisfied with the great job that they did on my car
Everything worked out well, except the plastic on my key is broken.
At Service King People specially service advisor Jodi was very nice and helped me my questions. That email and texting to let me know all update..that was very helpful. Thank you. I have to bring car back I saw one circle mark didn't go away on bumper after I got car. I show to Jodi she tried to wipe it with her sweater, it still showing. It didn't go away. I told her bring car back tomorrow, Jodi said ok. I was in hurry to go to work.
Katelyn was wonderful and very helpful
Great job! It's so wonderful having my car back and it looks great. Thank you!
Great service start to finish. My service advisor Jenka Donskoy kept me up to date on repairs. Very happy with repairs. Would use again.
With things that we're under your control, we were happy. The repairs took a lot longer than expected though.
Polite, friendly, efficient. They kept me notified about progress. Very nice. Good workmanship.
The service king team was really nice and kept me updated and well informed of my options and the process which was extremely helpful after my car accident
Everyone was very nice and friendly. They answered all my questions and didn't hurry me. The work you did on my car is beautiful.I would recommend you to my neighbors and friends. Love the updates each day!
Very prompt and I like the way I was kept informed.
Katelyn took our car in and had the repair done sort fast. Thanks Katelyn and everyone who worked on our car.
Call me and I'll tell you all about it. Way too much to type.
Great Customer Service,nice job
Excellent quality and very fast. Thank you for the excellent customer service from the moment I walked in to the time j left.
I went in just to see when I could bring my truck in. I was told if I could drop it off today (Tuesday) he would have it ready by Friday. Not like anyone wants to have vehicle damage, but it came out so good you want to have somebody hit the rest of the truck to get it all redone!! Great job. It's like a new quarter panel was put on!!
Thank you Travis for your excellent service .
Exceptional customer service!!! Jenka Donskoy provided daily text update on the entire repair process. The excellent workmanship made the car look brand new. Many thanks to Jenka Donskoy and staff for their professionalism, hard work and caring attitudes.
Thank you ... Staff and all! Great customer service!
Every person I came on contact with was extremely helpful, kind, and patient. A special thanks to Katelyn and your receptionist who has been with u for 2 years.
The repair was done on time as promise. Updates were sent to my mobile phone every single day the car was in the shop, job well done!
You guys did a great job definitely would recommend you guys and I would definitely bring my cars for you guys to repair again????
Very professional and helpful. Excellent communication
I appreciate being informed throughout the process. Everyone was very helpful and friendly.
Vehicle Make : Volkswagen
Everyone with whom I dealt during this experience was courteous and knowledgeable. My car was finished ahead of the estimated date and looks great.
Thx! I love the cute texts :)
Repair was excellent. Work was completed sooner than expected. Members of the team that I came in contact with were all very professional and courteous.
I came. In for a estimate on a Saturday
The tech looked at the car and asked if I wanted to make an appointment. No estimate
I really appreciated all the updates.
Ur team was awesome .kathleen was fantastic totally in contact with me though the whole time she is awesome thank you
My car looks new! The staff kept me informed.
Great repair job and excellent customer service!! ????
Excellent work on our auto. Service advisor Jenka Donskoy kept us advised during days of repair very informed and is most pleasant to us. We will most certainly recommend Service King to friends
Excellent in every way! She was very professional and attentive to detail. She was extremely nice and informative on the status of my van. Progress was reported every step of the way and I am impressed by the final outcome. I was grateful and very excited to get my van back before the estimated completiion date. A job well done!
Everything was incredible! John, my contact kept me completely informed and made this unfortunate event easier for our family. The car looks amazing! And I appreciated the text alerts. Thank you so much!
I had a wonderful expierence with Service King. From the very beginning when I dropped it off to the finish of it when I picked it up. Everyone that I worked with was so nice and pleasant. Excellent Service Service King. It was a pleasure to do business with you. Thank-You
Vehicle Make : Volkswagen
From the moment I walked in the door at the Santee, CA shop, I felt like I was being taken great care of. I got confirmation texts before my appointment, reminders, and follow-ups each day explaining that my car was being worked on and how long they were estimated to have it. They completed the work several days ahead of schedule and were VERY pleasant to work with.
Kept informed of the time table. Done on time as expected.
My car was fixed faster then expected so I did not miss much work
Ausome work , great people , first class all the way,, thank you for your great service go team !
Job well done. Just got it back. So far so good. Had to clean up my tan leather seats...but all good ????
Everyone from office staff to Auto repair personel were extremely friendly and professional. Will definitely recommend Service King to family & friends. Thanks for all of your help.
The service here is always excellent. I wouldn't even consider going anywhere else!
Great Customer! Peachy and Katyln were both awesome and attentive. Made us smile! I would definitely recommend Service King Santee location to any of my family and friends!- also to my insurance company!
Auto body shops have come a long way!! Staff is super friendly and informative! The work performed couldn't have been better! It is perfect!
Thank you Kaitlyn and Peachy for making my experience great! Whoever worked on my car great job thank you!
From first contact to the last everyone was great not to mention the work was the best I have ever seen. I mentioned to to everyone I could today. Thank you.
So far so good. Just drove it 2 miles.
Service King left us completely satisfied. They repaired the damage made to the vehicle in a timely fashion. They washed and vacuumed our Jeep and even detailed the tires. God forbid we ever have another accident but if we do, Service King will be our first choice.
Wonderful people and service. I will never go anywhere else.
Everyone at Service King was absolutely phenomenal. The man who took care of my car, I believe his name was Jenka, was extremely friendly, informative, and forthcoming. The woman at the front desk was very warm, and did a wonderful job at making me feel as if I was a part of the family, even though it was my first time at Service King. I dropped my car off Monday afternoon and got it back Wednesday morning. They completed the job at this amazing speed, despite needing to order parts they did not have on hand. I am definitely coming here any time I need work done on my car.
Excellentl customer service. Superb workmanship. The staff did everything possible to make a difficult situation comfortable.
Just remember to call back when you say you will.
Loved how they kept me updated and informed on the progress of my repairs. Staff is super friendly!
My truck will need additional re-painting
The santee location really made my repair an easy process
It was great that you were able to finish the truck expeditiously in a timely manner. Very impressed.
Thank you guys, for a job well done.
I appreciated the updates on my car's status. Caitlyn did a great job, and I was delighted that my car came back cleaner than it had been in a year! Thank you for the excellent service.
Other than taking longer than we thought, everything was good!
I asked 4 separate times to to be contacted at the 855 number after my phone service was fixed. John agreed 4 times and yet, my wife was contacted five times. She works nights. Sleeps during the day. All but once was she interrupted during sleep or work. I understand people are busy and may not jot down a note but repeatedly is a blatant disregard for a simple request.
Job well done spectacular customer service
Service king is the best !!!!!???? thank you for everything will highly recommend you to family and,friends.
I really liked getting the daily updates.
Thank you for your great & competent service
My car looks great! Thank you
Great service. Definitely will refer
My car looks great and everything was completed as promised, great customer service!
Wonderful job They were very nice and professional
Excellent customer and end results.
Everyone is always pleasant services impeccable great job I've used you multiple times
Great job well done
Very fast and efficient service
I was very impressed by both Peachie & Katelyn They both made me feel like an important customer They answered all my questions and I appreciated it very much Thank you Carl
I was pleased that my repair was completed ahead of schedule. I would recommend service king to my friends and family.
The repair of my car was done very expeditiously. Great job.
It was great to have them pickup and deliver vehicle. Service done in a timely manner. Well satisfied with work
Thet were courteous, communicated process and updates clearly. Repairs went smoothly and quick. Very satisfied
Thank you for fixing my car so quickly and doing such a great job!
Vehicle Make : Mini Cooper
Very satisfied with the work done on my car. Everything was repaired and car looked very clean. Car updates via text were informative. Job was done on time.
My father's car (a KIA Optima) was in an accident that required substantial repair. Since it was our first time using Service King (Santee location) we had some concerns on quality, workmanship and the type of customer service we would receive. Given that my father was elderly we wanted to make sure his car would be correctly repaired and most importantly safe to drive. During the entire process we could not have been more pleased and satisfied with the quality of the repair and of the great customer service we received. Katelyn Cheatham was assigned to oversee my father's car during the entire repair process. She was polite, followed through with updates, and even was involved with the QA'd the repair to ensure everything was perfect. Another member of Service King's Santee team was Peachy who was the admin/receptionist. She was also very polite, friendly and helpful in explaining the items on the invoice to father when we picked up the car. John the service manager was also great! Service King not only provides personal calls on updates, they also send out automatic updates via text with status on your car repair. In addition, the cars that are being repaired are locked in their large garage for security. This too was a plus for us. The customer service at the Santee location was SO AWESOME!! We can't say enough of the wonderful experience we had with Service King. I would highly recommend them to anyone who is looking for quality repair work and customer service to match. We rate this a 10 and a big thumbs up! Hopefully we won't get into another accident, but if we did we will definitely return. Thank you Service King Santee! Regards, V.Garcia and T. Nelson (2/27/2016)
Thanks for take care of my car you did excelennt job.thanks
The job was done so fast and I am really impressed
Great job done sooner then they said
Please do not call me. I was not 100% satisfied with the representative, he constantly reminded us that we had a 500. Deductible. Our insurance agent and I were taking care of this and we were aware of what the deductible was. We do have the money to pay it if it would have come to that but he was very worried that we didn't have it. Other then that the service was great.
Very happy with the service. Kept me up to date on the repairs. Excellent repair work!
You guys went above and beyond my expectations. Not only did you finish my car ahead of schedule, katelyn called me regularly throughout the process with updates. It shows me that your company holds high standards. Your business is a breath of fresh air. Thanks!
Andrew, my advisor, give me regular updates on the car and delivered it to me earlier than promised. The repairs looked good.
Andrew was very professional and always keep me informed. Before this accident, I did not know who was Service King. After my experience with Service King, I would only use Service King for any future Autobody needs.
Thank you for a great job and making an accident less painful.
Very professional kind ,they done a very nice job fixing my F 150 Platinum thank you
John McCain and the team at Santee Service King did an amazing job on my Mercedes Benz. They kept in touch during the repair process and the completed work was fantastic.
Faster than promised. Repair looks great. Wonderful experience all around.
Everything was great. Customer service was on point. My one suggestion would be to resolve the phone issue. I called and was unable to reach anyone. I went in the next day and asked about the phone. The service agent explained this is a common problem. It's not fair to them or customers to have to deal with a basic service not functioning.
I appreciated the updates plus the completion before estimated repair .
Excellent service all around. Thank you so much!
Vehicle Make : Volkswagen
I had to return my vehicle after repairs were "completed", due to overspray. Granted, the repairs were completed at a timely manner, but with time being of the essence, it would've been nice to have the job done right the first time. My overall experience was excellent but the lack of attention to detail factored in greatly to my dissatisfaction.
Excellent service and delivered on time.
Was very reluctant to have you do the work after such a Ice Cold introduction by the Front Counter (face of the company) display of what are you doing here attitude, can you please come back on Monday we are busy. But I stuck around because of the Former Owner ran a much more Professional Operation. Overall was what I wanted. Please address the Front of House.
It was great! No hassles and they were quick
Does seem like Allstate is still sending me letters saying hey are waiting for final estimate and repair details and total. Was this not sent to them? Please advise ASAP. James D
This has been the best experience with a repair shop I have ever had. Everyone was very helpful and the updates on my car's repairs were fantastic. John and Peachy were very detail oriented, helpful, and able to answer any question I had. I wish Service King did car maintenance as well as collision repair as I would be back for everything my car needs! Thank You All!
My truck repairs were completed with outstanding results and in less time than expected. Thank you John McCain for your daily updates and prompt repairs. I will definitely recommend Service King to all my friends.
Excellent service and ahead of schedule!
They did a very good job on my car
Kaitlyn and the lady at the front desk made it a very amazing experience. Thank you and my car looks wonderful. ..
Great final project and very fast service.
Everyone at the facility was great. From the nice person at the front desk Paz, to the person I was working with, Andrew, they were all outstanding. I also liked the text updates on my vehicles process.
Thank you for cleaning the car before I picked it up!
Very courteous staff and John briefing me every other day regarding the work on my car was very helpful.
Very pleased with your service.
Excellent service, above and beyond!
Had a good feeling from the start. Excellent job!
We have had two different cars repaired by Fix and both times the work was excellent. The staff are very friendly and helpful. We appreciate the service and if needed again we will certainly be back.
Thanks for the good work.
Vehicle Make : Volkswagen
It has been the absolute best experience
Great service - many thanks!!
My car battery died on me after picking up my park. That is complete negligence l. I should have been provided information on the battery charge when I picked it up. It's unprofessional to deliver a car to someone in that condition.
I am very satisfied. The service was so great! They are really concern about your vehicle n they do such a good job. I'll recommend fix auto anytime to all my friends that need a repair for their vehicle. Thank you fix auto for doing such a wonderful job!
John and everyone were fantastic! Very efficient, thorough and accommodating. I would recommend their service anytime.
Thanks for the great job. Although I just got it back a few hours ago, the friendliness and professionalism of everyone I dealt with makes me believe I won't have any issues with the work in the weeks, months and years ahead. I would not hesitate to recommend FIX AUTO to anyone. Thanks again!!
All work was well done,and done quickly. The girls at the desk were awesome by keeping us informed about progress,thanx again
Would have liked a call when my truck was ready to go. Other than that it was okay other than the time it took to get done (which was the amount of time I was told going in...just sucked not having my truck for a week).
Friendlly, helpful, car was finished early.
Great job! Thanks for everything!
JUST EXCELLENT IN EVERY WAY........IT LOOKS LIKE NEW AND IM GLAD RICH TOLD ME WHERE HE WORKS I FLY MODEL AIRPLANES WITH RICH AND APPRECIATE A JOB WELL DONE THANKS AGAIN ALL PETE AND JUDY LARSON
Fast and excellent service!
Great work, great price, great people. Winner winner chicken dinner
Everyone is always very friendly and helpful. They got my repair taken care of in one day. They always do a professional job.
Wonderful job and very quick! Thank you.
From the first phone call to Peachy until I drove away this company had the best customer service! I was also impressed with the cleanliness of the facility and so far it appears my car looks good.
Great staff! Did a great job!
Thank you for being so efficient and helpful!
From the moment I walked into Fix Auto Santee, I knew I had chosen the right repair shop. Everybody I spoke with was friendly, competent and professional. The waiting room, shop and premises were neat and clean. John McCain explained what work would be performed and quickly provided me with an estimate.
The repair was completed on the promised date and was as good as I expected. My truck looks like new. I would definitely recommend Fix Auto Santee to anyone who needs vehicle repair.
Repair person... think John ,Excellent.. kind.. informatime. And you washed the car..... Thk you so much
Car looks great, came in on budget and time, exceptional service, really like the updates from Katelyn, Thank You so much.
I can't answer the question yet as there are minor issues to be addressed such as door alignment, mild paint discrepancy etc. I need to figure out when I can drop off vehicle for correction. So until then I really can't answer the question
Very good job and quick service.
Very quick and efficient! Your team went above and beyond with fixing my scion! I will recommend anyone to you guys!
Two cars repaired at other center and never got this degree of service. Thank you so much!
As much as possible, try to provide customer adequate time before your closure to pick-up car so that they do not have another day of car rental costs
Very nice job and professional
Amazing job! The front of my ten year old car looks brand new. I hope I nvr have to come back, but if I ever do, it will be to fix auto. I most definitely will be recommending your services to my friends and family!
The team was very nice and helpful! Thanks Fix auto!
Great job, done in a timely manner and I loved the text updates. Will definitely recommend your company!
It took 3 more days but I know they were making sure all was perfect
Best customer service
I will be bringing my car ( M class MB) back to Fix Auto Monday morning. I picked it up Saturday, after not having it for 2 weeks and drove it home( to Del Cerro) and put it in the gargage. This morning I turned my car on and an alert came on to check my coolant. As I drove out of my drive I heard a clicking sound that was present thruout my drive, a total of about 15 miles. This sound was not present before the accident.
Thank you. You made a less-than-fun experience at least bearable. Everyone was very nice and the work looks good.
My car looked great, great job I will definitely recommend Fix auto to my friends and family.
The process from start to finish was very easy. The work on my car was completed in a very timely manner. Was very satisfied with the customer service and the overall experience.
You did a great job and took care of everything! Thank you.
I could not be more pleased with the customer service we received while our vehicle was being repaired. Without a doubt the best customer service & friendly staff I have ever seen in any business. My Nissan Titan turned out great & have already recommended your business to everyone that will listen. Thank you for exceeding all my expectations.
2008 Nissan Titan
They did an excellent job! They even finished ahead of schedule!
Just a little to bit communication. I appreciate updates, but sometimes it was multiple times/ways a day over the whole week. But everyone was wonderful and the work was excellent
There is a bolt cover missing from the hatch door on the inside where the latch is. There were two when I brought it in, now just one. It will need to be returned or replaced.
Great job repairing my vehicle. Your customer service was very good !
Worked really well with customers. A
Car was in shop eight days for a 3 day repair. Paint job still needs some buffing or something.
My tail light assembly which was removed and reinstalled during the repair did not work when I picked up the car yesterday. As I write this I am sitting in the waiting room of your Santee facility waiting for them to make this right. How satisfied I am with the repair will depend very much an how long I am stuck in this waiting room. The people here have been helpful, but I will reserve judgement on the process until it is complete
Great job! Totally satisfied! Thank You????
Vehicle Make : Volkswagen
After fixing my car, fix auto detailed the car inside and out. When I dropped off the car for repair it was a mess. Was completely surprised to see they had it all cleaned up. Looked like a new car. After the repairs. Thanks fix auto!
the experience was a great one with update with yowere very helpful were very helpful. I also like that you clean my car outside as well. thank you for a great experience.
very well satisfied with workmanship and staff 5 stars to every one I would recommend FIX AUTO SANTEE to every one thank you very much for every thing Herb H
John did the estimates and was great! The dissatisfaction had nothing to do with him. The service done on my car was also good. The receptionists were very confusing and did not know what they were talking about as far as what was going on with my car. I recommend that the person doing the work or estimates on the car should be more in contact with the car owner since they know exactly what is getting done instead of the receptionist. They cleaned out the inside and outside of my car which was great! Feel free to contact me for any explanation.
The update calls and text messages where so reassuring and made me feel special. When I got the call my car was ready I arrived a little early and had already turned in my rental car. John got extra help to finish detailing my car so I could make my appt across town. This was unexpected and sooooo appreciated!
Very friendly staff...can't thank them enough
Updates daily and quality control to the highest level very happy with my repairs
I was very pleased with my experience. I received regular updates regarding my vehicle and always knew that I could pick up a phone and have all of my questions answered promptly. The repair looks excellent. I would definitely use Fix Auto in Santee again if needed and would recommend them to my friends and family. Thank you for all of your help!
Rich and John did a great job!