Friendly & professional staff. I was well-informed of my repairs. Thank you.
From day one, I experienced nothing but respect as a consumer and concern for my well being. Shawn was awesome!!! I could not have had a better experience. He cared for the person first, then the vehicle. I appreciate that more than you will ever know. Thank you, thank you, thank you!!!!
Shawn was very nice & helpful .
Great service, Shawn was very informative and kept me informed on on the progress.
They treated me with respect, and Shawn had his men do an excellent job fixing my car. They get a 10 plus on the work they did on my car. Thanks, **** P
Completely satisfied! Everyone was so nice!
Excellent work paint matching is an art and you perfected it. Also I liked the text update I received almost daily. Thanks again.
It took way longer than expected and once it was supposedly finished, my husband found a broken "new part" that was installed with J.B. Weld. It took another week after the discovery for them to order the new part and replace the broken piece. Very disappointed in the complete service. We will not be using them again. The Insurance check was written for Feb 6th and the truck was not ready until March 16th. The deer accident occurred on Jan 31st! They picked the Vehicle up on Feb 1st.
We appreciate the professionalism of the collision staff. We were treated very well.
The folks were friendly, professional, and adept when repairing our Honda. They did a superior job. Also, they kept us informed of progress and sped up the process when they learned we would be out of town on the Monday as planned. We were able to pick up the car late Friday afternoon. Terrific service.
Thanks to your whole team! I am so impressed with your service from the time my car was brought in, to the time I picked it up. Often times with car repair, the customer feels as though they are being taken advantage of. I felt that I was treated fairly and that my car was repaired with guaranteed work for a fair price. I was far from home, and truly wish Doug Henry was a local dealer for me, as I would recommend them to anyone looking for vehicle repairs including mechical or body repairs.
Excellent service from Shawn.
I was not satisfied after learning (from the insurance adjuster) that there was an old oil leak. I park on concrete every day & there was no evidence of a leak. It was most disturbing because Doug Henry is the place I get my car serviced. Actually they had changed my oil the week before & had not mentioned any leak.
Repairs were done on time and I was kept informed of the progress throughout repair time. I am very pleased with the car after repairs. It looks new again!
Despite the not at fault car accident being a nightmare, Doug Henry's body shop made everything better! They were super friendly, professional and their communication was wonderful. Everyone we spoke to was wonderful but I want to give a special shout out to Shawn Edwards! He was SO informative and made getting my car repaired comforting!
Thanks DOUG HENRY GROUP!
Good job on my car .people at Doug ,are friendly .I thanks people