Yes everyone was very nice
Everyone was very courteous. Great job on the repair!
Keith took great care of me and kept me updated throughout the process.
Service King did such a great job on my SUV I decided to bring my BMW to them for repairs instead of taking it to Hendricks. The staff treated me like royalty.
We really appreciate the daily updates we received informing us of the progress. The day the car was completed, the phone system was down and we couldn't get in touch with the shop. My poor teenager was so beside himself until, one of the ladies at the office went above and beyond her job. She took it on herself to call the clients from her personal phone to let us know the car was ready! Thanks Service King (and that awesome lady) who did a wonderful job and making my teenager happy again!!
Local service was excellent. I did not like computer generated
texts that had incorrect information.
Again, let me stress that local service was wonderful.
Brandie Kennington was extremely professional and helpful with providing impeccable service to my husband and I. She was very knowledgeable about process that would take place with the repair of our vehicle. We would definitely recommend the E. Main st location Service King in Rock Hill, SC for collision repair. A service and care. Thank you Brandie and service king team
Everything looked very nice,all but the passenger door needs some touching up
Car looks better than I thought it would. I think it's as good as new now. Thanks!
my airbag light is on and when I called them I was told that they didn't have to updated computer to diagnose my car. They said I should take it to the Honda deslership. I don't think that was acceptable.
Great service. Job well done and even cleaned my car for me! Thanks so much!
I could not have asked for better service; it was excellent!
Thanks Ronnie Jenkins. I really appreciate your expertise!
I appreciate the way the staff treated me. From the first time I came in all the way to the finish. The lady at the front desk very nice and helpful. Brandie and Dale kept me updated and answered any questions I had. The shop did a great job on my repairs. It was a nice surprise to see the whole truck detailed when I picked it up. I appreciate all everyone did. It takes team work and I thank each of you.
A 5 STAR RATING. Will highly recommend!
I have scratches on my car and paint chips that was not there when I dropped my car off to be repaired I didn't notice them till I got home and looked over my car really good ..so I called service king told them what I had found and took my car back to the shop they did a quick touch up in the chipped paint and I have to wait till Wednesday to see what there gonna do about the big scratch on Passenger side bumper so no I am not completely satisfied.
Excellent got it back before time thank Service King so much
Appreciated how they were texting us with updates on the progress.
Great customer service! Very friendly and professional. Thank you!
Everyone was extremely curious, totally nice, kept me informed on a personal basis and not just a claim number. Even went out of the way to work around my schedule. Thank you all, you're tge best.
Everything went very well!! They helped with a rental car, which made the whole ordeal so much easier! Kept me updated through the entire process !
Both passenger side windows will not roll down
I loved getting updates on repair progress and the added bonus of detailing. Thanks for a wonderful kob????
I definitely would recommend your service.
They did not do a good job communicating. The days that my car was supposed to be available it was not. They rarely answered the phone when I tried to call.
Excellent service, I was especially impressed with the text system you use to communicate.
The updates were grest and everone was very friendly.
Truck looks beautiful again
The employees were very helpful in keeping me updated with the repairs and brandy Kensington was very patient with me being as i was anxious to get my car back thank you very much and i will refer the company to any one and they are very thorough
Great customer service and care for my vehicle. I had my car returned to me and the repair and detailing I had done to it exceeded my expectations.I would definitely take my vehicle back to these great people and I would highly recommend this repair shop to anyone who needs work done to their car or truck! Thank you to all at the East Main Street Location in Rock Hill!
I liked the fact that I was updated every step of the way and that I got my car back sooner than expected. Brandie was such a great help!!
Took too long
People were great
I love the work that was done.Everyone at service king are friendly,respectful,and kind.
Very pleased with all involved! Friendly staff, fast service and even a cleaned out car as a bonus! Very happy customers!
Great work. Very satisfied.
Excellent service overall. Everyone was so nice. Will surely do business with you again.
Everything was great and my service person Brandy was awesome
I would like to commend service king for your prompt and courteous customer service. The work was 100%. The updates throughout the process was a nice change compared to most businesses today! Thank you and kudos to the Main st. Rock Hill branch!
They were awesome! My car looks greats!
Brandy and **** were both very helpful and made my experience with your company awesome!! I will be back and will tell my friends and family about service King. Thanks to everyone who had a hand In fixing my car. I'm really happy I chose Service King. :)
Pleased with how service and communication went.
Great communication with customers!
Brandie was very knowledgeable and understanding , she answered all of my questions even texting me through the process she is an awesome asset to your business ! Even the receptionist was very friendly and helpful ! 2 thumbs up for the repair also ! Very professional thanks so much !
Fast and friendly service.
Very professional and friendly.
Everyone at SK was so friendly and accommodating! Brandie was always very informative and honest throughout the whole process. Thank you for the great service!
Everyone was incredibly kind and considerate. The service was prompt and very thorough, and I felt like my vehicle was in very good hands.
I loved the communication! Between the phone calls and texts, I felt knowledgeable throughout the whole process.
Bruce was very good to me, he kept me informed every step of the way during the repair. I have never had any one at a repair shop treat me this well, thank you guys very much.
Great job of keeping us informed about progress being made on the car.
A special Thank you Bruce for following up with me via text or phone calls during this process. I came into the shop on Saturday(6-25-16) morning to pay my part, and look at the card. I had my grandson with me, meeting Bruce you so nice- and he was able to take us on a short tour of the facility, my grandson enjoyed that. My mustang looked great!! My husband and I picked up the car Sunday as I instructed since my husband was out of town. We are both super excited to get our Red Mustang back! Again it looks great and my husbands says it's running wonderfully! Thank you again for all your hard work we do appreciate it! Thank you Bruce to you and your team! Leslie U
Perfect. Absolutely the best service
Bruce was awesome. I would highly recommend Service King to family and friends, and will definitely use their services again if needed.
Bruce was very nice and helpful! He made sure to let me know what was going on with my vehicle along the way. If I ever have anymore auto repair needs I'll be sure to come back, or send referrals.
Very pleased with my repair. Staff was very professional!
I was thoroughly pleased with the level of care I received as my car was being serviced. The text message system that relayed real time updates on car's progress made me feel involved throughout the process. Bruce conveyed above satisfactory level of customer service as he went beyond the texts and called me to update me on the progress. After having negative experiences other local body shops, I will definitely recommend Service King to others and wouldn't dare take my car anywhere else! Thank you!
My experience with service King is one that I will never forget! If I ever need anything done to my car or my wife's car I will be using service King! Bruce cauthen at the East Main Street location was very very helpful. Kept my updated every step of the way and had me in and out of the shop in no time! Guys did quality professional work very satisfied with the overall outcome and price! Keep up the good work guys!
I do not own a Toyota and I do not have a car in your shop. You have been annoying me for the last two days with these texts. I replied to one that you have the wrong number but the text keep coming. Stop the texts.
Thanks to Bruce and the entire team for excellent service.
Very informing during the process and courteous as well!!! Excellent work on the repairs. Would definitely come back if needed in the future!!!! Thanks
Everyone was super nice. Got texts about my car daily. Will definitely come back and refer to others.
Very professional people to work with.Very friendly,car looks great.
Very well satisfied and got my truck ahead of schedule. Thanks Brandy
Excellent staff. Highly recommend
From the very first day I dropped my car off at service King I was treated with first class service. With the daily updates I was able to follow my car through the repair process without worries. They had my car back to me way sooner then I expected . Hopefully I won't have any more car accidents in the future but if I do back to Service King I go .
I appreciate the attention to detaild your team provided me as well as the daily updates.
This was my first time using service King, but I was referred by insurance agent. I was completely satisfied Brandy was a big help throughout the entire process and made sure I was well taken care of! If I'm ever in need of repairs again service King will be my choice! My dodge looks like a new car!
Thank you so much for your repair on our car. Overall a pleasant experience and a superb job. It was done faster than expected and the staff was a joy to deal with. Thank you very much. It was our first time making a claim and they made it so easy to do.
Brandi was most helpful in assisting me with my vehicle. She was pleasant and knowledgeable. If I ever need vehicle repair again I will contact her again. Thank you for the excellent service.
Good communication, good quality workmanship
They always do top quality work, They painted four vehicles for me and I'm always satisfied
Great job and great experience! Brandie and the team were exceptional!
I appreciate everything that was done for my Honda Odyssey. Thanks for the great work and the texting of the progress from the ordering of the parts to when they came end and just greatly appreciate the work and all of the kindness that was showed
More than satisfied Brandie did an excellent job. She kept me informed every step of the way and I appreciated her professionalism as well as her compassion. Thank you Brandie!
Everything went great, the call before we closed to see if I was coming in in case they needed to hang out was thoughtful as well
Bruce is such a nice and friendly person to work with. Thank for your kindness.
Best customer service in the area !
Yes very satisfied, nice staff and a job well done
Great people and great service
Very satisfied with my experience with Service King, and Brandie Kennington she was very hopeful and know a lot about car repairs.
This was my first time with service king and you guys did a great job and very helpful thanks Q and all the guys there at service king.Susan W
Very professional, made high quality quick repairs and kept me informed on the status of the repair work.
Was very empressed with Bruceas well as service king constantly giving updates on car. Definely woould use them again if needed
Thanks everything looked excellent!!
Awesome team! I wouldn't go any where else!
Bruce Cauthen is extremely professional and accommodating. Frequent updates kept me informed. The work performed is excellent.
The team let me informed of the progress of my service and was very diligent in making sure k was satisfied with the end result. I'm very sarisifed with my service
Poor communication. Over 2 weeks past estimated time to complete. Over 2200 over estimate.
My car looks great. It was thoroughly reviewed for problems and then fixed. I got my car back before planned deadline. I was kept updated on the developments.
Unseen damage but completed repairs quickly. Professional staff kept me informed during process.
Vehicle Make : Volkswagen
The service was excellent. They finished my car early and it looks great. All of the customer service was great and very efficient. I would definitely use Service King again if the need arose.
The mechanic that worked on this vehicle did an excellent job! Very fast repair and great quality of work!
Bruce customer service skills were exceptional
Very professional work and also liked the way they kept me up to date on my truck. The lady that helped me through this I think her name was Randy was very nice and professional. I give her a 5 star I would definitely recommend Service King.Thanks for your help.
Everyone I had contact with was pleasant and seemed to want to make me happy about choosing y'all for my auto repair. Thanks for a job well done!
Vehicle Make : Volkswagen
Very friendly service all the way around. Willing to work hard to correct minor details. Will definitely recommend Service King to others in need of collision repair. Bruce Cauthen went above and beyond to explain in detail the entire process. True since of care and compassion when repairs took longer than expected due to VW parts and sunroof issues. I'm not sure what the rating scale is but I give Bruce and the Service King crew a 10 out of 10.
I have already discussed the issues with a representative
The car looks great and I'm completely satisfied. Thanks for the text messages and keeping me up to date on the process of fixing my car.
Very happy! Great customer service excellent quality work.
Brandy was exceptional, she kept me updated and any concerns I had she addressed them and got them taken care of in a timely manner. The office staff is very courteous and the best with customer service hands down,they are simply the best!!!
Service advisor (Bruce) was excellent. He kept me updated on the vehicle repairs so I never has to call about the status. I would refer him to everyone
Everyone I came in contact with treated me like family. I definitely will recommend you to anyone needing repair.
100% satisfied Great work looks brand new. Thanks!
Great service all around!!! Thank you!!!
The greatest experience ever with damage repair. The facility was clean and professional and the staff was courteous and attentive. Would definitely recommend to anyone unlucky enough to beed a body repair shop.
Mike has always taken care of our needs.
MR.CAUTHEN was awesome to work with, thx.
Excellent service, follow up and work
We were very pleased with your service. The folks we dealt with were very pleasant to talk to and very helpful. We will use your service again.
They took their time and did a good jobI was also pleased together a Tex about how far they were with the car
You guys treated me with the upmost respect and did a fantastic job repairing my vehicle. I will forever be grateful. Service King was the best part of this whole ordeal. THANK YOU ALL!!!
Great communication with the customer before and during the process
Excellent communication!! Professional all the way around!! Great work!!
They gave exceptional customer service by going above and beyond. They even stayed late to complete my car so that I wouldn't have to extend my rental for four more days. This saved me money because I was paying out of pocket for the rental. I am very grateful for their hard work and would highly recommend them.
Everyone was nice and professional. Car was ready as promised and work looked great.
The degree of professionalism was refreshing.I appreciated how I was informed during the whole process,it was a turn key job! My service provider made a bad situation (wreck) not so bad .......
Bruce the entire team were awesome! The communication was excellent. The repairs were on time and flawless. I could not be happier. Thank you for taking care of my Stella!
Thanks for an excellent job. Professional quality is what I got.
The service was fast and done in timely fashion.the workers were real nice and kinded.
Bruce, Mike, Leroy and the ladies in the office were very nice and helpful. Having your car repaired is not fun, but those guys made it pleasant. My car looks like it's new again! You guys run circles around your competitor Carolina Collision and Frame Service. I will definitely return (if necessary) for needed repairs and recommend Service King at any opportunity. Thanks again!
Bruce Cathen and his staff are a pleasure to work with. Customer Service is excellent. Pleasure doing business with professional. Rev. Mike Catoe
Update work status on vehicle.
It was great working with you
You have the best employees working for you
I hope you appreciate all their hard work
Absolute quality done work done on my vehicle. I got my car back spotless and super clean. When I walked in, Service King had everything ready and they were willing to help with rentals. Service King, turned a pretty bad and typically annoying experience of getting your car fixed and dealing with rentals, into a smooth and quick experience
Exceeded all expectations! !!!!!
Brandy was a real pleasure to work with.
I am new to the area. Their customer service is great, the estimators were thorough, and the repair was quick. They estimated 2 weeks and it was done earlier than expected. Would definately return!
Great service great finish. Vehicle finished right on time. I would recommend them to everyone.
Exceptional customer service!!! Very impressed!!
I appreciated the updates I received by text. Convenient and it kept me in the loop.
Everyone was so nice and easy to work with. I would definitely recommend your business to others!
I really appreciated the phone textes keeping me updated on the progress of my car and the quickness of service and great customer service when speaking with staff. I also appreciated my car being cleaned when returned to me. I will definitely encourage people if they have any issue with their cars to go to rock hill collision; my car looked brand new as if nothing was wrong and also gave me a detailed bill of everything that was done from hours spent on car to pricing.
Thanks for an excellent job!
I would recommend this place of business to anyone. Very professional service. Rock Hill Collison know their stuff. I will continue to use this shop as long as I have cars. Thanks guys.
Excellent service Thankyou!
Very nice. Kept me updated as to the status of repairs.
Professional and accommodating