My bumper was cracked and I needed to replace it. I have AAA insurance and they referred me to Gosch. The staff was friendly, helpful and professional. Because my insurance included a rental, there was an Enterprise office right there. Gosch has great communication, texts every day to keep me appraised of progress. The work was perfect. Very highly recommended.
This being the holiday season it took a little longer than expected but the timeliness and the professionalism of the staff was exemplary. I have had such good service on my car at Gosch Ford I didn’t have any qualms about using the collision center for repairs after I was rear ended. Thank you Randy Hilton and Gosch Ford for going above and beyond in the care of my Escape!!!
Very helpful staff and quick turnaround
Pablo **** is a true professional! He got my truck repaired on time and communication was amazing.
Didn’t even miss my car it was done in such a timely manner!! ????????
A job that should've took **** week to complete, took 3 weeks. The day of pick up, pick up time kept getting pushed back. When picking it up, they couldn't locate my vehicle. Vehicle was left with detail dept. Vehicle was returned dirty/partially clean.
I was treated with respect.
Person who worked with my vechicle , Paolo was very informative, kept me updated and treated me with respect
I was more than satisfied. Ben was so helpful. I am out of state and needed to have the repair done quickly in order to leave Ca and go home on the 27th. Ben got my repair done in 3 days. I have never had anyone work for me being so understanding and still be so pleasant. A hope all your employees are this good. This has given your company the best advertising it could have.
Excellent and out standing job
Kayla and Randy are excellent estimators! Both made me feel comfortable, and were there to help me through a normally stressful process. I was dealing with another person's insurance and they were not very helpful or responsive. Very thankful that Randy was able to work with me through their lack of communication, and get my car back to me very promptly after the insurance lagged! The other insurance wanted me to go elsewhere to have my vehicle fixed, but I preferred Gosch because Kayla made a great first impression. She was kind, helpful, and made me feel at ease in an area that I have zero expertise or knowledge in. I also felt Gosch's facility was overall nicer. They were easy to find and park at, clean, had nice amenities like water and coffee, and very friendly receptionist!
Pablo was fantastic. He kept me informed step by step. My car was even finished before the first estimated time!
Personality and communication goes a long way! More people should be like Pablo, his customer service is through the roof! I couldn't be more satisfied!
All these yrs my husband and I have been getting our cars repaired by Gosch we've always received great customer service and our cars repaired as if they are brand new.the staff is professional.
They did a completely awesome job finding the parts as quickly as possible. They treated me very professionally and took care of the situation like a real problem. They were very concerned about my happiness with the job and I am 100% satisfied. I take all of my boo-boos Do your helping hands thank you and have a wonderful day
Pablo is 100% amazing and knows exactly how to treat customers .... he’s very efficient and keeps you up to date on the status ... I will always recommend Pablo to anyone I know and we will be back again and again if I ever need anything he took care of us . He should receive employee of the year for all of his hard work and service again thank you so much Pablo
It looks like grease stains were left in the car inside and by my window. I tried calling back and was o. Hold for 39mins.
What an amazing staff. Everyone we encountered was extremely pleasesant to work with. They answered our questions promptly and they were friendly thru out the process.
Thank you Gosch Ford collision!!! Keep up the amazing moral and teamwork!!
Very satisfied for the work done and great customer service!!!