No hesitation, I trust Keller Ford right away. I’m from the Detroit area originally but have been in two accidents in which I needed to get fixed in Grand Rapids because I live here now, and both times now, I am so very pleased again! Jerry is wonderful, he is knowledgeable, genuine, honest, and the entire philosophy is to make sure not only the car is repaired in the best way, but they take care of the customers and always help them with a rental car. They send updates about the vehical, are honest and up front about it and what the status is. I just am really really pleased with Keller Ford body shop. Being a Ford owner and previous leases me and my family have always had, I am most pleased with how Keller deals with everything and the customers. I would recommend them no questions asked. I’m very thankful and appreciative to of been able to be serviced by people you trust. Thank you to everyone and I have nothing but wonderful and positive things about my experience and I’m very pleased with everything!
The little guy looks like new. I really appreciated the fact that it was kept inside while it was so very cold outside, no need to worry about the battery or the engine. Looks good ran smooth thanks.
Overall I’m happy with the outcome of my repair, it’s like my car was never hit! I can’t thank your team enough.
Thank you, Gina.
Seems like they did a good job, however I was surprised that my truck wasn’t washed and vacuumed.
Vehicle was not properly repaired the first time that I came to pick it up and now I am returning it to correct multiple additional issues.
Keller Ford kept me well informed of what was happening with my car. Keller Ford tried the best to accommodate my crazy work hours.
Keller Ford Body Shop Replied:
Thank you Wendy for your business and you response. Please contact me if I can help in the future.
The status updates on my repair were frequent and informative and I never felt 'out of the loop'. The entire experience was stress-free.
Excellent customer service. Very knowledgeable and friendly.
Vehicle Make : Mitsubishi
Excellent job on body work and quickly. I appreciated the updates. Will use u again if i need work done as always. Thanks jerry and yourteam!
Very Professional and well done
Jerry is always great, I return because I trust him.
Great body work! Body lines matched perfectly
Thank you for repairing my car quickly and making it look like I had not gotten into an accident! Everything is running great so far!
Mr. Jerry Kragt worked with us regarding the coordination of repairs to our vehicle. Our overall experience was very good. We were kept up-to-date with the time frame and it was finished earlier than originally expected. The service by Mr. Kragt was very professional. Thank you, Michael and Darlene A
Excellent work on my car, finished quickly. Service was excellent , and I remained updated on the work progress through by the entire process
Car vibrates while driving did not before accident. Radio is no longer working. Eveey 2 to 3 days would get a call 'oh we found something new' why did you check up front....very annoying.
Keller Ford Body Shop Replied:
I am sorry for the problems you have experienced at Keller Ford. As we tell all of our customers we are here to address any concerns that you may have regarding our repairs on your vehicle. We try very hard to make the repair process seamless but sometimes it does not work out that way.
It looks great. Thanks to Jerry and his team!
Helpful, good communication, friendly. Overall a good experience.
Thank you for getting our son's car back on the road. Service was done quickly (as quick as insurance claims go) and the work was done excellently.