Great communication and good work!
My canopy was damaged at your shop and my lights inside where not working at all after waiting three weeks because i wanted the job done right the first time i am disappointed in the end
All of the staff, including the front office workers, were very helpful and professional. I will refer others to this shop.
The crew there was completely professional, and 100% helpful when it came to me dropping off my car for repair. Everything went smooth and I got my baby back sooner than expected. Would definitely come back of I ever needed to.
Vehicle Make : Volkswagen
Thank you! It took longer than expected due to part availability, but you got it right. I'd rather wait and have it perfect.
Your staff was always friendly and informative. The communication and updates were fantastic. Any time I would wonder how it was going, it seems like an email would pop up letting me know the status. And Brian? Above and beyond. He worked with my insurance company and fought for me. It feels good when a business takes care of you!
I appreciate you!
Your service was excellent I appreciated the updates and I'm very very satisfied with my pickup thank you very much again
I was so happy that you took over all the communication with the insurance company! Thank you also for keeping me updated with the work progress, and for delivering my car this evening. It looks better than it did before I backed into my neighbor’s car.
This is not my first experience with your shop and I want to say that this is one of the most honest places I’ve ever done business with. Their work is exemplary and their customer service and honesty are hard to beat!
Thank you for giving me a business I can trust.
Super easy process. Car came out great!
Thank you for all your help in this matter. You guys Rock!!!
Job was completed earlier than estimated, and so far it appears everything matches very well.
The repair looked great. I was surprised it was washed and vacuumed out. I thought that was excellent service for a first time customer.
Exemplar experience from first entrance into Carstar through car pickup. Appreciated the quick initial quote, recommendations, and assistance helping us get insurance involved, as well as advice for car rental help. Appreciated ease of scheduling. Appreciated daily email updates. All employees very kind and helpful. Seemless experience. Will highly recommend and use again in future if needed.
Thank you for taking care of my side mirror. Your team is super fast and efficient.! I love the fact that you guys communicated from the start to the end of this process. To too top it off,your front desk lady is wonderful and super sweet!
Thank you! More blessings to you!
it got done quick and they do work
It's never a terrific feeling to have a damaged car (especially when you yourself are to blame for the damage!) but I must say, Carstar J&W Collision did such a terrific job explaining the repair process and schedule that I do indeed feel terrific again! The staff, especially Brian and Ryan, were terrifically friendly and accessible whenever I had questions or needed a ride, and the car looks and drives great again. Thank you!
Vehicle Make : Volkswagen
They were friendly from start to finish. I loved getting the updates on where my car was in the process of being repaired. They broke down how they came out with the cost(s). I would definitely recommend Carstar to anyone.
Everyone was helpful, nice and a pleasure to work with. Fast service. Thank you.
I was taken care of as soon as I walked in the door, and they were able to star on my car almost immediately.
I greatly appreciate everything that you did to fix my car. The job looks great! I really appreciated the weekly updates of the progress and that there weren’t any delays. Thank you for having it available on schedule and for all of your hard work.