I really like the think the communications between them you guys and me
Vehicle Make : Volkswagen
nice only fixed perfectly, but car cleaned as well
You made my car look like new! And I appreciated that you also vacuumed the inside as well. Thanks!
I was pleased with all services. I would like to thank Brian for his professional customer service. I would also like to thank everyone involved with the repair of my vehicle. I unfortunately have been there twice and have been outstandingly pleased with both interactions. I would never go anywhere else. ????
Completion time changed 3 or 4 times. We kept having to arrange for replacement cars and rentals, even 48 hours before completion we got a call telling us of an additional delay.
I wanted my wife to take charge of getting her car fixed and you guys helped tremendously. Thanks. We have been there before and we were satisfied both times.
My experience was great! Very punctual and great communication!
The damaged area looks perfect now. looks like the whole car was buffed out and looks new , even the head light lens that were beginning to get a fog look to them were buffed out making them look clear . The whole car looks shiny and new. Good job. thanks, Vern J
Brian scheller and his team are an amazing bunch of rock stars you didn't amazing job on my 2014 Hyundai 3 times now and I would definitely go nowhere else or recommend anybody else to my friends you guys are amazing thank you so much for taking care of my Sally
Outstanding service and quick to finish! Very pleased
Appreciate you keeping in touch with us as the job is going along. Great customer service as always! Thank you!
This is the second time we've utilized your services and both times we have been very satisfied. You went above by cleaning my truck..thank you and if I need any repairs you will be the first that I call and I will tell my friends about you
Thank you so much
And for picking us up
Really appreciate it
I enjoyed the emails with the status updates on my car so I knew what was going on. Thank you.
We are so happy! Our truck looks brand new. Thank you so much to everyone at J & W. You were all a total pleasure to work with.
Repairs well done and friendly customer service. I would take my car there again.
You guys are the rockstars you fix my Hyundai perfectly Sally drives like a dream again thank you so much for all your time and effort and getting her put back together you guys are amazing you guys also fixed my doors from the last accident as well and those are awesome you guys rock and thank you so much for everything I will definitely be recommending everybody to you who needs their car work done
Brian Seller was very helpful and kept us well informed as to the delay caused by parts unavailable.
Could've done better updating me on my car taking longer but I am happy with the quality repair. Also after I jump through hoops to arrange a ride to come get my car I look down at the counter and saw that you guys offered delivery and I had no idea that would've been great to have known the two times that I commented to people on the phone that I needed to know in advance what day it might be done so I can arrange a ride would've been a great opportunity to bring that service up
Friendly service. Professional workmanship.
A little confusion on the email updates, as it said it was done, but then said it was not. I didn't read the one that said it was not and came in to the shop.
Carstar did an awesome job and it was fast!
Good communication, job got done when told, did some things on car and checked on without asking. Did some when asked. Fair priced good and friendlyncustomer service.
Brian did an excellent job. Customer service was impeccable and the repair works was beautiful!
Thanks for helping me out and keeping me up to date with the whole process! You guys are awesome!
It was extremely helpful to get email updates regard the progress of the repairs. I always knew what was going on. Brian Turner was always happy to answer questions with a very positive and helpful attitude Thank you, Carmen Keen
You guys always do a great job! Thank you.
Loved the timely text updates, local phone questions available and prompt friendly staff.
I really appreciate the excellent service and immediate attention I received. The repairs look awesome. Thank you! Lori
J & W Carstar is always our first choice in repairs. Their staff is very professional and conscientious. Our repairs have always been completed when they say they will and they have kept us informed throughout.
I appreciate how quickly you got my car in to be repaired, your willingness to take my concerns seriously and check things out for me even when the work was done and I was picking the car up. You are my first choice for any future potential needs. Thank you!
car looks great! thank you so much!
We were frustrated from the first because although I made an appointment for the quote the technician did not take time to ensure he had determined all the items needing repair/replacement.
While repair was underway communication was lacking in that the first, second, third and fourth completion days blew by. I had to call to get updated.
took way longer then expected, comunication was very poor, the day i was suppose to get the pick up **** hr before they emailed me saying the next day or week. the pick up exhaust wasnt the exact way it was. but overall the negativity did a ok job wont go there again though.
I'm impressed with Brian's people skills, intelligence and organization. He's surprisingly refreshing in this field of service.
Job very well done, kept me informed and finished the car on time.
Great job and wonderful folks who make the process almost painless.
I love how you communicate with your customers, I always knew what was going on with my vehicle. I never felt worried with how things were progressing because of my weekly updates via text messages! I will always come to you first, your customer service is outstanding! Thank you!!
Excellent feedback and always knew status of repair!
Vehicle Make : Volkswagen
Grat information and friendly people to deal with
Yes, Carstar completed the work to my satisfaction and delivered the car to me on time. Thank you!
I appreciated how easy and feeling listened to. I also liked the emails keeping me in the loop as the repairs were in the works.
Best car repair experience of my 65 years! Knowledgeable, considerate, thorough, professional, and timely. My car was returned looking beautiful! Thanks, Carstar!!!!
Paint condition is poor. Will be returning truck to have remedied.
I have always appreciated the service & work at Carstar. Today was no exception. They had it in & out in a timely manner for me. Thank you, thank McMinnville Carstar!
They did a great job. Took care of everything.
They did a fantastic job on the repair. You would never find where it happened. Roger, Brian, Beverly and the front office staff are very friendly and easy to work with. The crew who do the repairs, I never see them, but the quality of their work speaks volumes.
You answered my phone call first. My truck looks so pretty. I liked the texts. I felt connected to my vehicle and the process. Thank you for cleaning interior. Truck gleamed inside and out. Will recommend you to others. Thank you again
The driver door that was replaced looks fabulous but there seems to be some wind leakage. I.e. Increased road noise.
Thank you for the job well done. I am happy to have my car all pretty again without the crunch. Thank you, thank you.
The rental car pickup was a bit slow. They said they were not expecting me. I'm not sure where the communication broke down.
The receptionist that was there when I dropped off my vehicle was not very receptive/friendly. However, the lady that helped me when I picked up my vehicle was super friendly. All else was good.
Brian did a great job of addressing the minor concerns I had. completely satisfied when it was all said and done.
My car was repaired with OEM parts, in less time than originally estimated. The service by the receptionist and manager was prompt,courteous and professional. Thank you!
I could not have been more pleased with the service I received, from the day I walked into the office to obtain an estimate to the day my vehicle was delivered to my residence. The service was extraordinary. The updates were particularly helpful. I dealt with Jessica to a great deal, via e-mail, and she was wonderful to work with.
Thank you for everything,
The repair was excellent, and the service was fantastic. I'm sorry I couldn't say I was completely satisfied. Unfortunately the driver's side door locker is now stuck in the unlocked position so I have no visual indicator of the door being locked. Also the vehicle interior smells of paint fumes. Thank you.
Vehicle Make : Oldsmobile
Everything was very smooth and all the questions I had were answered right away.
Repairs all look great. Inside was cleaner than when I dropped it off. :-) Thank you. Would recommend your shop.
Everyone was so helpful and service was quick and great quality! Thank you again!
Thanks for taking care of my truck and rental car.
Brian and the staff in McMinnville are amazing! We have had 4 fender benders in the last 2 years all taken to the McMinnville location. Very positive experience each time. Thanks.
Vehicle Make : Volkswagen
The work made the car appear as though there was never a crash.
Everyone was very helpful would come back when I need to
It was a very professional job. And everyone was very pleasant to work with.
Good job. Very satisfied.
My car looks excellent . Thanks so much to you all & to Pat Paola for the paint job. Savanna L
Looks good and my car was cleaned up nice too!! Nice
Even though it took a bit longer than expected, I am thrilled with the quality of the work and service. No one likes having to bring their car in for repairs, but your team made it a great experience. Plus, you even cleaned my filthy car - I was so embarrassed to drop it off - it was so messy/dirty - & the fact that you had actually cleaned it when I picked it Friday made my weekend! You have won a loyal customer in me.
So glad to have my car back - it is still NEW to me. I haven't been out on the open road, but driving to/from work everything appears to be great. Job well done.
Your team is always great. I have used your shop for many years and will continue to use it for many more.
They were very good at keeping me updated on my progress on completion on my car. Would recommend them to anyone.
I really appreciate Brian keeping me up to date on the progress of my car. We have used you before and even if you weren't one of State Farm's approved places, I would take my car to you and I will recommend you to anyone who needs auto repair. Thank you so much,
Unfortunately, I have used J & W Carstar at least three times and will never go any where else, if I need a car repaired. You kept me posted on the status of my car, staff were always responsive, courteous and efficient. Bringing my car to my job was going beyond the job duties & I really appreciated the effort.
Kept me updated through the process, even with a delay my car was still delivered on time.
Will recommend to friends and co-workers.
We appreciate the workmanship done on our car and the great customer service!
Notnly was the work on our CRV excellent, but the team took the time to explain to me, who questioned the extent of the work, what every item on the invoice meant. I am completely satisfied with the work and also their willingness to be teacher to me, someone unfamiliar with the process.
You guys seriously turned an unfun episode into a painless, easy process. I will most definitely recommend you and (although hopefully not need you myself in the future) would return to you . Thank you thank you!!
The work was very professional and the finished product was very nice. JOB WELL DONE.
The staff at JW Carstar was very friendly, and helpful!nice to have you in our area. Thank you
Have never had to make an insurance claim in 45 yrs of driving, your entire staff has made this whole thing a breeze! Really appreciate your promptness and professional manner in the way you've been with us.
Vehicle Make : Volkswagen
Very nice job well done
This experience, as was our first contact with J&W Carstar, was excellent from start to finish. I especially appreciate the effort to look deeper, beyond the superficial damage and address the rear wheel alignment and suspension concerns. I didn't see the possible damage, the Carstar Team did and addressed and corrected the damage. Thank you!